Notes PART I. Prologue. Chapter 1. Chapter 2. Chapter 4. Chapter 5

Transcription

1 Notes Prologue 1. Levinson, 1996 p John Gray, Tichy and Sherman, 1993 p Ashford and Humphrey, Cooper and Sawaf, 1997 p. xxxiii 6. Sir John Harvey-Jones, quoted in Sadler, 1997 p. 47 PART I Chapter 1 1. Tichy and Sherman, 1993 p Bennis and Nanus, Dianne Hales, 1999 pp. 259ff. Chapter 2 1. Warren Bennis, 1989 p Kets de Vries, 1995 p Van Seters and Field, 1990 summarised in Sadler, 1997 pp Bennis and Nanus, Kets de Vries, 1995 p Philip Sadler, Zaleznik, 1992 pp John Kotter, 1990 p Tichy and Devanna, Kets de Vries, 1995 p Zaleznik, 1992 pp Chapter 4 1. Gouillart and Kelly, 1995 pp Seltzer and Bass, 1990 pp Ashford and Humphrey, 1995 pp. 97ff. 4. Sir John Harvey-Jones, 1988 p. 129 Chapter 5 1. Daniel Goleman, 1998 pp Bass, 1990 quoted in Goleman, 1998 p

2 150 Notes 3. Kets de Vries, 1995 p. xii 4. Kets de Vries, 1995 p. 12 PART III Chapter Warren Bennis, in Gibson, 1997 pp Philip Sadler, 1997 p Charles Handy, in Gibson, 1997 p Jack Welch, quoted in Lowe, 1998 p Warren Bennis, 1996 p Dave Ulrich, in Hesselbein et al., 1996 p John O Neil, 1995 p Warren Bennis, 1989 p Manfred Kets de Vries, 1989 pp. 5ff. 10. John O Neil, 1995 pp Eric Parsloe, 1995 p. 63 Chapter Charles Handy, in Gibson, 1997 p Charles Handy, op. cit. p Charles Handy, op. cit. p Ricardo Semler, 1994 Foreword 5. Ricardo Semler, 1994 Foreword 6. Jon Ashworth, The Times p Robin Dunbar, quoted in Nigel Nicholson, 1998 pp Warren Bennis, in Gibson, 1997 p Peter Senge, in Gibson, 1997 p Peter Senge, op. cit. p Kets de Vries, 1995 p Kets de Vries, 1989 p John O Neil, 1995 p John O Neil, 1995 pp Stephen Covey, in Gibson, 1997 p Charles Handy, in Gibson, 1997 p Geoffrey Colvin, Fortune pp Michael Eisner, quoted in Cooper and Sawaf, 1997 p Oliver James, 1998 p. 7 PART IV Chapter Tichy and Sherman, 1993 p Daniel Goleman, 1998 p Daniel Goleman, 1998 pp Frieda Fordham, 1953 pp Charles Handy, 1997 p. 106

3 Notes Hendrie Weisinger, 1998 p Robert Cooper and Ayman Sawaf, 1997 p John O Neil, 1995 p John O Neil, 1995 p Quoted in an article by John Clare, Daily Telegraph Daniel Goleman, 1998 pp Peter Drucker, in Hesselbein et al., 1996 p. xiii 13. Claude Steiner, 1997 pp. 180ff. 14. Faith Ralston, 1995 pp. 35ff. 15. Stanley M. Davis, Jerry Useem, Fortune pp. 45ff.

4 Bibliography Ashforth Blake E. and Humphrey Ronald H., Emotion in the workplace: A reappraisal. Human Relations, (2): 97ff. Bass M.B., Bass and Stodgill s Handbook of Leadership: Theory, Research and Applications. New York, Free Press Cited in Goleman, Bennis Warren, On Becoming a Leader. London, Hutchinson Bennis Warren, The leader as storyteller. Harvard Business Review, January/ February Bennis Warren and Nanus, Leaders. New York, Harper Business Cooper Robert and Sawaf Ayman, Executive EQ. London, Orion Davis Stanley M., Managing Corporate Culture. Boston, Ballinger Fordham Frieda, An Introduction to Jung s Psychology. London, Penguin Gibson Rowan (ed.), Rethinking The Future. London, Nicholas Brealey Goleman Daniel, Emotional Intelligence. London, Bloomsbury Goleman Daniel, Working With Emotional Intelligence. London, Bloomsbury Gouillart Francis J. and Kelly James N., Transforming the Organisation. New York, McGraw-Hill Gray John, Men are from Mars Women are from Venus. New York, HarperCollins Hales Dianne, Just Like a Woman. London, Virago Handy Charles, The Hungry Spirit. London, Hutchinson Harvey-Jones Sir John, Making It Happen. London, Collins Hesselbein F., Goldsmith M. and Beckhard R., The Leader of the Future. San Francisco, Jossey-Bass James Oliver, Britain On The Couch. London, Century Random House Kets de Vries Manfred, Leaders who self-destruct: the causes and cures. Organisational Dynamics, Spring 1989 pp. 5ff. Kets de Vries Manfred, Life and Death in the Executive Fast Lane. San Francisco, Jossey-Bass Kotter John P., A Force for Change: How Management Differs from Leadership. New York, Free Press Levinson Harry, The leader as analysor. Harvard Business Review, January/ February Lowe Janet C., Jack Welch Speaks. New York, John Wiley & Sons Nicholson Nigel, How hardwired is human behaviour? Harvard Business Review, (4):

5 Bibliography 153 O Neil John R., The Paradox of Success. London, McGraw-Hill Parsloe Eric, Coaching Mentoring and Assessing. London, Kogan Page Ralston Faith, Hidden Dynamics. New York, American Management Association Sadler Philip, Leadership. London, Kogan Page Semler Ricardo, Maverick! London, Arrow Seltzer J. and Bass B.M., Transformational leadership: beyond initiation and consideration. Journal of Management, : Cited in Ashford and Humphrey, Steiner Claude, Achieving Emotional Literacy. London, Bloomsbury Tichy Noel M. and Devanna M.A., The Transformational Leader. New York, John Wiley Tichy Noel M. and Sherman S., Control Your Destiny Or Someone Else Will. New York, Doubleday Weisinger Hendrie, Emotional Intelligence at Work. San Francisco, Jossey-Bass Zaleznik A., Managers and leaders: are they different? Harvard Business Review, March/April 1992, pp

6 Index A analysis, 13 14, 40, 54, 56 Ashford B, xi, 19 B Bain and Company, Bass B, 19, 25 Bennis W, 5, 7, 122, 125, 130, 132, 143 Branson R, 23, 130 Buchanan R, business transformation, C career planning, 91 change cycle of, emotional impact of, 13 fear of, 10 management of, 17 organisation structure and, 129 transformational, 12 coach, 127, 145 Cooper R, xi, 141 Covey S, 133 culture change, 45, 56 D Devanna M, 9 E Eisner M, 133 emotions, 81, 118 gender differences, 5 in organisations, xi xii, 5 emotional capability, 137 emotional competence, 122 empathy, 124 extended enterprise, 65 F family importance of, 32 3, 46, 50, 72, 108 feedback, 144, 145 G Gadeish O, 106, Gandhi Rajiv, 95, 97 8 Ganguly A, background, 84 7 Goldman D, 138 9, 144 Gouillart F, 18 Gray J, x Green Shield stamps history, 40 making the break, 40 1 the vote, 41 H Hales D, 5 Handy C, 123, 129, 131, 133, 141 Harvey-Jones J, xii, 21 hearts and minds, 17, 110 Humphrey R, xi,

7 Index 155 I Ide R background, 50 1 belief in instincts, 52 business philosophy, 52 leadership style, 59 influences, 32 3, 68, 116 intuition, 52, 118, 144 J James O, 134 K Kelly J, 18 Keslake P, Kets de Vries M, xi, 7, 9, 26, 126, 131, 132 Kotter J, 9 L leadership behaviours, 147 and change, 13, 17, and emotional intelligence, 25 6 and feelings, ix x and management, 8 myths, 3 style, 53, 67, 92 3, 117 traditional qualities, xi transformational, 9, leaving a legacy, 46, 47, 119 lessons learned, 42, 94 Levinson H, x Lewin K, M MacLaurin Ian and Jack Cohen, 36 7, 39 42, 48 background, 32 5 managing complacency, 45 responsibility, 47 management style, 34, 35, 45, 51, 53, 56, 64 5, 90, 93, Milton Keynes Broadcasting Corporation, 56 7 N Nanus B, 7 O O Neil J, 125, 126, 127, 132, 142 openness, 81 2 organisation structure, 129, 130 P Parsloe E, 127 passion, 32, 60, 67 Pavard P, 60 2, 64 people, belief in, 44 5, 54, 61, 62, 76, 104 R reflections, 47, 66 9 retreat, 142 Robinson G, 23 S Sadler P, 8, 122 self-awareness, 143 Selzer J, 19 Senge P, 130 sense of purpose, 142 servant leadership, 107 Sherman S, xi stress, 126 T Taylor F, 8

8 156 Index Tesco plc, 31, 45 Tichy N, xi, 5, 9, 138 transformation, 125 personal, True North, 111 U Ulrich D, 125 V values, 75, 102, 103, 110, 118, 146 vision, 12, 13, 64, 65, 72, 117, 142 Volkswagen Group, 49 W Waterstone Tim culture, 74 leadership, 75 vision, 72 Waterstone s, and WHSmith, 72 3, Weisinger H, 141 Welch J, 18, 123, 138 worklife balance, 83, 148 Z Zaleznik A, 8, 9