Senior Asset Surveyor Recruitment. June 2014

Transcription

1 Senior Asset Surveyor Recruitment June 2014

2 Senior Asset Surveyor Thank you for your interest in the above position at Newport City Homes. This information pack contains the following: About Newport City Homes Values Being part of Team NCH Total Reward Package About the Role Role Profile Summary of Terms and Conditions About the Process How to apply Further information We recommend you take a look at the following documents: Our Strategy Customer Charter

3 Our First Values Fair in our policies and practices as a landlord and an employer, providing flexible service delivery and recognising the efforts and contribution of our people. Working together to continuously improve, embracing change and striving for great solutions to transform vision into reality. Respectful of the inherent value and worth of each person striving for inclusiveness and diversity in all our activities Open and transparent, we value trust and seek the views of others responding appropriately to the voices of our customers and employees. Accepting responsibility and accountability for our words and actions, living our values and delivering our vision

4 Being Part of Team NCH Our standards are high, our people are special. About us Newport City Homes (NCH) came into existence on 9th March 2009, after Newport City Council transferred its housing stock to the new organisation. We provide services to over 10,000 residents, leaseholders and shared owners in the city. A great place to work We have high standards and we know our strength lies in the quality of our people who with their talents, enthusiasm, and commitment are making a lasting impact on our residents and the communities they live in. We are committed to investing in our staff development, providing them with opportunities and rewarding them fairly, in turn promoting excellent customer service and a can do approach. Joining Team NCH a rewarding move in lots of ways Our business is built on relationships with our residents, partners, employees and the communities where we work. We are committed to placing residents at the heart of everything we do so that we listen, learn and continuously improve. We employ people with a positive attitude who are passionate about their jobs, genuinely want to help our customers and will always look for ways to improve the services we offer. We recognise that our staff work hard to deliver a great service and therefore it s fair that they re well rewarded for their efforts. Our culture and FIRST values Our corporate culture is built on our core values and on the behaviours that underpin them. Being part of Team NCH involves a commitment to working in accordance with our FIRST values, focusing on common goals, taking personal responsibility and striving to achieve great things in the delivery of our promises to residents.

5 Our Total Reward Package We have developed an attractive total reward package to ensure we recruit, motivate and retain the best staff. That package includes: Opportunity to make a difference The opportunity to impact directly on the lives of Newport residents by providing a quality service and to be part of a successful, dynamic and continuously improving organisation. Commitment to equality and diversity We have a genuine commitment to equal opportunities and value the diversity of our staff, residents and the communities in which we work Opportunities for learning and developing your skills Investing in you to ensure that we constantly improve as a company, we continually invest in enhancing the knowledge and skills of our employees. We place a high priority on learning and development and have a commitment to helping everyone realise their true potential Learning culture you ll find a work environment specially created to make the most of your unique talents, where you can express yourself and continuously learn. All new recruits and staff gaining promotion receive a bespoke induction programme for their new roles We have an equality scheme which sets out the way we promote equality and diversity in all we do. The Equalities Working Group oversees the implementation of the scheme. Core benefits Rewarding roles and personal development opportunities Competitive salaries A minimum of 25 days holiday per year, increasing each year to a maximum of 30 days, plus 8 bank holidays (pro-rata for part-time staff) An occupational pension scheme on starting your employment you can join our pension scheme, to which NCH will contribute Modern offices and an informal and friendly working environment reflects our belief that a happy workplace is more productive Free refreshments water cooler, tea and coffee Corporate clothing for designated jobs Latest information technology systems and equipment. Learning opportunities learning and development in NCH goes beyond attending a training course. We provide on the job coaching, secondments, e-learning, lunchtime learning events and in-house development programmes, along with access to external academic and vocational qualifications Unlocking talent Performance & Development Reviews (PDRs) for all, focusing on performance objectives and future learning and development. We work with all our people to identify their true strengths and inner talents, so that they grow and evolve along with the company NCH Academy and trade apprenticeships we have established an NCH Academy providing paid work experience placements and opportunities to study for recognised qualifications for people who are experiencing difficulty in gaining employment. We also offer apprenticeships in a range of trades, such as carpentry, plumbing, heating and electrical Professional membership fees we pay an annual professional membership fee where this is relevant to the role.

6 Balancing work, health and home Work-life balance we offer a range of options including part-time, job share and compressed hours, as well as flexi-time for most jobs Health, safety and wellbeing we provide a safe and healthy working environment including access to occupational health and counselling services, individual health checks and an occupational sick pay scheme with a sliding scale of benefi ts based on length of service Health and wellbeing scheme we have a dedicated Health and Wellbeing Group to coordinate initiatives and activities, e.g. healthy lifestyle events, relaxation techniques and smoking cessation classes Free fruit provided for staff and visitors Childcare vouchers for working parents, replacing part of their salary with vouchers and benefiting from government tax incentives Free VDU eye tests and, if you need glasses for VDU use, a contribution will be made by us Enhanced maternity, paternity and adoption leave Options for buying and selling holidays opportunity to buy or sell up to one working week s annual leave each year. Family related leave to include compassionate leave in the event of the death of a close relative, up to three days per annum paid leave for emergencies with dependents, and leave for medical reasons or to attend medical screening. Staff involvement Team APP chats with our Chief Executive to discuss Annual Performance Priorities (APP) TU recognition under our Joint Consultative Committee Staff forum with representation throughout NCH Opportunities for involvement in decision making and improvement projects. Celebrating success and having fun A friendly, fun and professional place to work our Staff Social Committee organises a range of activities throughout the year, which gives our staff the opportunity to interact in a relaxed environment. This includes a funded staff Christmas party Awards we have a PRIDE award for our employee of the year, presented at the annual staff conference, and a quarterly Who s Your Hero? Award to recognise staff who have gone the extra mile in delivering excellent services.

7 Role Profile Job title: Responsible to: Responsible for: Department: Section Location: Senior Asset Surveyor Programme Manager Asset Surveyors, Stock Condition Surveyor, Senior Assets Assistant, Asset Administrator Asset Management and Investment Asset Management Nexus House Job purpose To assist the Programme Manager in the realisation of the Asset Management Plan, including commercial premises and acquisitions/disposals, to maximise use and value of NCH s assets. This includes: A commitment to provide a strong community focus to improve the lives of our customers/residents. Demonstrating the organisation s equal opportunities, health & safety, and customer service standards in all activities. Ensuring that resident engagement and participation is at the heart of all activities. Ensuring the activities of the organisation are carried out to the highest standards of quality, integrity and professionalism in accordance with all relevant legislation. Key responsibilities 1. Provide advice and assist in the preparation of the Asset Management Plan, annual update of the 30-year Business Plan and Annual Assets and Investment Report. Prepare a schedule of future projects, including information regarding land and property acquisitions/disposals if required, to deliver the investment priorities within the available budget. 2. Analyse sustainability data (including demand for property types and socioeconomic data) for effective incorporation into the asset management plan and option appraisals. Explore further sources of community sustainability data for incorporation into business modelling as appropriate. 3. Contribute to the development of the standard option appraisal model. Run option appraisals as required in consultation with other stakeholders. 4. Analyse data from the asset management database (currently PIMMS) and prepare reports as required.

8 5. Manage and monitor allocated budget ensuring that expenditure is on target and meets the requirements of delegated authority within Financial Regulations. 6. Manage the timely production of Stage 1 Project Briefs and ensure they are of a sufficient standard that enables the procurement of suitable contracts. Present Stage 1 Project Briefs to the Project Coordinator for acceptance. 7. Monitor progress of the stock condition survey programme and ensure the maintenance of accurate data using it to inform, update and validate business planning decisions and compliance with WHQS. Review cost assumptions and lifecycles and run scenarios based on a range of assumptions reporting as necessary. 8. Ensure information on the presence of asbestos is communicated as necessary. 9. Review the recommendations of fire risk assessments and arrange for the implementation of recommendations, prioritising appropriately. 10. Ensure NCH s portfolio of commercial properties is surveyed in accordance with the lease. Arrange for works to be undertaken as necessary. 11. Contribute to the procurement of consultants and contractors as required. 12. Maintain NCH s standard materials and workmanship specifications. Arrange regular reviews to ensure they provide NCH with long term value for money considering lifecycle, maintenance, costs and other benefits. 13. Continuously review and develop the information systems (e.g. GIS) and modelling tools used for asset management. 14. Lead, manage and motivate the asset team, monitoring and appraising performance, allocating work and ensuring that all team members responsibilities are carried out effectively and in a timely manner. Provide support and development opportunities to team members, including mentoring and supervision to those pursuing professional qualifications. 15. Support the Head of Property Investment in the consistent delivery of integrated property solution services that meet residents needs, liaising with colleagues in other departments as necessary. 16. Carry out any other duties as directed by the Programme Manager in furtherance of the organisation s policies and objectives. This role profile sets out the main duties of the post, which may vary from time to time without changing the general character of the post or the level of responsibility entailed.

9 Knowledge / skills / experience Essential Desirable Hold, or be working towards, a professional qualification (e.g. RICS) or equivalent through experience Excellent communication skills Ability to analyse and interpret data Good knowledge of house construction specification Line management experience Experience in the delivery of asset management Strategies and in the use of related data systems Understanding of the regulations relating to asbestos management and fire safety Project management skills and process management techniques An understanding of meeting the needs of customers and delivering excellence in service delivery Ability to build and manage collaborative relationships with a range of stakeholders and contracting organisations Excellent IT and data analysis skills Experience of asset management in social housing New build development experience Regeneration experience Experience of using PIMSS Experience of using GIS Experience of the options appraisals process Procurement and contract management experience Understanding of the Welsh Housing Quality Standard Competencies (Behaviours which the role holder must demonstrate to be successful in the role) Communication Ability to communicate at all levels, in a way that results in effective action, expressing ideas and decisions in an open and confident manner Understands the importance and benefit of two way communication, asking questions and checking understanding Leadership Proactively communicates the vision and values both inside and outside the organisation. Has high credibility and is able to get buy-in from others Team working Collaborates and cooperates to get the job done, values the input and know-how of other team members Works with other team members toward a common goal Ethical behaviour Deals sensitively and appropriately with others and works in an honest and ethical way Change orientation Able to manage cultural change. Acts as a role model in demonstrating a positive attitude, proposing and supporting change initiatives and managing change programmes Business awareness Challenges and questions the status quo in order to

10 identify ways of improving performance Innovation Innovative and imaginative in approach; takes allowable risks Customer focus Strong understanding of meeting the needs of customers, achieving and sustaining customer satisfaction Maintain effective working relationships with partners Achievement orientation Values Strives for excellence, managing workloads and priorities to meet targets. Clarify expectations, set clear objectives and provides honest and constructive feedback Fair Fair and consistent in dealings with staff and tenants. Innovative Respectful Sincere Encourages new approaches and creative solutions to exceed standards and achieve service excellence. Recognises and respect the needs of others; respectful and caring in dealings with tenants and staff. Values diversity. Passionate and committed to the aims and ethos of the organisation. Trustworthy Builds trust by being open, honest and transparent. FIRST FOR PEOPLE, PLACES AND PARTNERSHIPS

11 Assets & Investment Contract Management Team Head of Investment Programme Manager Managing Quantity Surveyor Energy & Compliance Manager H&S Advisor/ CDM Coordinator Senior Surveyor Preventative Maintenance Surveyor Adaptations Surveyor Contracts Assistant Project Surveyors x6

12 Terms and Conditions Post: Senior Asset Surveyor Salary: Circa 35k Location: Leave: Notice required: Sickness Pay: Pension: Nexus House, Newport Minimum of 25 days holiday per year, increasing each year to a maximum 30 days, plus 8 bank holidays. 1 week during probation 1 month once confirmed in post Up to 3 months full pay and 3 months half pay after a five year period. An occupational pension scheme on starting your employment you can join our pension scheme, to which NCH will contribute.

13 Guidance Notes for Completing Your Application Each application is important to us and, in order to ensure we get the right person for the right role, it is important that all candidates have the same opportunity to succeed when applying. A completed application form is the only information considered when we select candidates for interview. We do not accept CVs alone, but you may wish to submit yours in addition to your application to provide additional information. It is important that you read these guidelines to understand what makes a successful application. Before completing your application We advise that you read through the Role Profile taking note of the skills, experience, abilities and personal qualities that are required for the post that you are applying for. When completing the form make sure that you complete all sections in as much detail as possible. However, we understand that some parts of the application may not be relevant to you or the role; where this is the case please write N/A. The first part of the application form contains information about you. Please note this information is not included as part of the shortlisting or interview process. Your Personal Details Please ensure that you provide your most up to date telephone number and address. It is important that you declare if you have been employed by us in the last 12 months or if you are related to a Board Member or member of staff. We need this information as we have to gain permission to offer employment in these circumstances from Welsh Government. References Please provide reference details from two people; one of which should be your current or most recent employer. If you have a full employment history then a second employer reference should be given. However, if you are unable to provide a second employer then please provide a reference from a school, college teacher or personal reference. If the role requires a DBS check then you will be required to provide employer references for the last three years. Equal Opportunities Monitoring Form We require this information to check the effectiveness of our Equality and Diversity Policy and to ensure that we are reaching all sections of the community. Please note that we are committed to interview all disabled applicants who meet the essential criteria for the post.

14 Guidance Notes for Completing Your Application Record of Convictions You are required to advise us of any unspent convictions. If the post is covered by the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 you are required to complete a record of convictions form declaring any current or previous criminal convictions. It is essential that you complete this part of the form regardless of whether you have a criminal record. Failure to disclose a criminal record may result in an offer of employment being retracted or the employment being terminated. Knowledge, Skills and Experience The next part of the application form is the most important because it is where you get the opportunity to demonstrate how your knowledge, skills and experience match those outlined in the role profile. You should draw on your current and previous job roles and other relevant situations to demonstrate how your skills and experience are compatible with those of the profile. Please note that we require you to give examples of these and match them to the requirements of the role profile. Your Information Please note that all application forms received are kept by our HR team. If your application is successful then your application form will become part of your HR file. If you are unsuccessful we will retain your form for six months, in line with the Data Protection Act, after which it will be destroyed securely. Part of your application form may be held on a computer database and used to provide information for administration and reporting purposes. However, when application forms are used for this purpose no applicant can be identified from this information. Submitting Your Application There are a number of ways that you can submit your application form to us. By to recruitment@newportcityhomes.com. By post to: Human Resources Newport City Homes Central Office Nexus House Mission Court Newport NP20 2DW You should ensure that your application form is received by us by midday on the closing date. Unfortunately we cannot accept any applications after this time and as a result these will not be processed. We look forward to receiving your application. If you have any queries please contact our HR team on (01633)