SS Ou t so u r ci n g. Services to be Outsourced

Transcription

1 SS Ou t so u r ci n g Services to be Outsourced

2 Functions to be Outsourced (Approx Staff) Customer Services (700 staff) Information Technology Services (615 staff) Building Office Services (179 staff) Human Resource Services (74 staff) Disbursement Services (Accounts Payable and Payroll) (44 staff) Financial Services (25 staff) Purchasing Services (21 staff) Security Services (20 staff)

3 Functions to be Outsourced ( $ 155m current annual cost) Information Technology Services ($ 69.1m) Customer Services ($ 51.1m ) Building Office Services ($ 15.6m) Human Resource Services ($ 7.7m) Misc. ($4.1m) Disbursement Services (Accounts Payable and Payroll) ($ 3.2m) Financial Services ($ 2.9m) Purchasing Services ($ 1.4m) Misc. ($4.1m)

4 Customer Services Owns Customer Relationship Owns Customer Data Set Policy on Customers Care Establish Tariffs JV Entity Functions (700 staff) Read Meters, Process, Produce Bills, Mail Bills, Process Payments Credit and Collections Process Call Centre Trouble Calls (front end)

5 Information Tech Services Establish IT Strategy, Policy and Standards Ensure IT Strategy complements Business Strategy Monitor Compliance Identify LoB/SO Business Requirements Responsible for New Projects JV Entity Functions (615 staff) Run the Computer Infrastructure (Network, Mainframe, Servers) & refresh technology at specified intervals Provide Standard Desktops and refresh technology Develop, Enhance, and Maintain Application Software

6 HR Services Set HR Policy Labour Relations, Pensions Compensation & Benefits Policy JV Entity Functions (74 staff) Process Employee Changes, provide recruiting services, provide job evaluation services, maintain employee records, manage employee health programs Process front end of payroll

7 Financial Services Financial Strategy Set Financial Policy and Procedures Consolidation, Financial Analysis Establish internal control standards Audit Controls in JV JV Entity Functions (25 staff) Process financial transactions Month End Processing and Distribution of Reports Maintain and operate the financial system

8 Building Office Services Set Building Policy and Standards Space Planning, Short Term Leases Real Estate & Projects Space Planning & Communication IBEW staff transferring to Field Services JV Entity Functions (179 staff) Maintain Hydro Owned Buildings ( Janitorial Services, Electrical, Mechanical, Elevators, Grounds, etc.) Operate Pool of Temporary Resources Layout & Graphics, Records & Mailing Services

9 Security Services ( 1 staff) Set Security Policy Monitor Compliance JV Entity Functions Provide Patrol Services Provide Investigation Services Diversion Enforcement

10 Purchasing Services Set Purchasing Policy Initiate Purchases Determine Volumes, Delivery Point, & Product Standards JV Entity Functions (21 staff) Tender, Reverse Auctions, etc. Issue Final Purchase Order Track Progress Until Delivery to Hydro Execute Purchasing Policy

11 Disbursement Services (including Payroll) Set Accounts Payable and Payroll Policy Initiate Pay Changes, Time Input Initiate Vendor Payment JV Entity Functions (44 Staff) Run and Maintain AP and Payroll Process & Systems Process Employee Changes Provide a Help Desk Service to Managers and Employees Run Accounts Payable System