The Psychology of Doing Safety Right How to Change Your Company DNA to Improve Safety Performance

Transcription

1 The Psychology of Doing Safety Right How to Change Your Company DNA to Improve Safety Performance Prepared by: Thomas E. (TED) Boyce, Ph.D. Presented by: Adria Pulizzano Center for Behavioral Safety, LLC San Carlos, CA Contact: Tel: CBS, LLC. All rights reserved.

2 What is a Work Culture? Ideologies and principles of the organization Beliefs, thought processes, attitudes of the employees. We consider it your company DNA. 2

3 Your Company DNA can be Organized into 3 Pillars. Person, Behavior, Environment. SAFETY CULTURE Your Company DNA Person ENVIRONMENT BEHAVIOR Beliefs, Knowledge, Perceptions, skills, Attitudes, abilities, Knowledge, training, education, Skills/Abilities, attitude, Informal Rules personality, motivation Equipment, Values, Vision, tools, Mission, Rules, machines, Regulations, Policies, management Existing Programs, systems, work Leadership, conditions, workplace Management design Styles/Techniques Wearing What people, PPE, lifting Do, properly, Say, and reporting Think hazards, coaching peers, following procedures 3

4 Healthy DNA will: Promote positive employee relationships. Trust Respect Healthy conflict Treat each employee as one. Evaluate employees by their work only No favoritism or partiality Show appreciation for top performers. Praise good work Allow time for change to occur Demonstrate individual value to your team/organization 4

5 Healthy DNA will: Encourage discussions in the workplace. Transparency Let employees learn from one another Two-way conversations between employees and management Use employee-friendly policies and practical guidelines. Keep expectations realistic Discipline should be fair and consistent Encourage work/life balance Not use a my way or the highway approach. Bosses should: Mentor Inspire Provide direction and encourage Promote team-building Workshops to upgrade skills Inspirational sessions Retreats 5

6 Perception is reality! 6

7 Does Your Company DNA Empower Employees About Their Safety Process? Employee Safety Suggestion Box 7

8 Participant Activity Brainstorm different ways your organization could empower employees to be more active in their own and others safety. 8

9 120 Years of Behavioral Science has demonstrated that: The best way to change others behaviors is to change your own. When you do this, you jump-start DNA-repair. 9

10 Maslow s Hierarchy of Needs Helps Us to Be More Attuned to What Empowers Employees. 10

11 Leadership s Role in Safety is to Participate As requested by employees Support Budget Time Respond to recommendations in a timely fashion Monitor Promote continuous improvement through praise for improvements Provide positive feedback/appreciation for visible participation in safety-related activities 11

12 An Effective Safety Process: Is Voluntary Allows for anonymity Provides immediate feedback to those doing the work Has a positive focus; is capable of catching people at their best Is short and simple Measures factors that impact injury rate Is Discipline-free 12

13 Focus on Actions, Not Outcomes. Fatality Serious Injury Minor Injury Near Miss At-Risk Behavior 13

14 Participant Activity: Identifying Critical Behaviors Identify and list specific behaviors that are critical to staying safe in your division or department. Organize those behaviors in the following categories: PPE Housekeeping Tool and Equipment Use Body Positioning/Ergonomics Other 14 14

15 Obtain a Commitment to Get Behavior Started. Involving those whom you want to participate in the process design and administration will increase your probability of success. 15

16 To Better Support, Find Facts, Not Faults. Listen Agree Add with And Assume a situational frame of reference Actively listen Ask questions regarding the others experience Acknowledge and absorb what is said and felt Ask for clarification if needed Agree with something Assert your position Add your ideas Ask for a reaction Action plan together for a better future 16

17 This Mine Site Tested the Effects of a Modest Incentive to Promote Participation in Safety. 17

18 Incident Rate An Effectively Implemented Process Reduced Incident Rate at a Large Copper Mine. Total Incident Rate 6 BBS Introduced Year 18

19 There are Many Benefits to Building an Effective BBS Process. Reduction in injuries Reduction in property damage Identification and correction of potential (MSHA/ OSHA or other regulatory and internal) violations Improved productivity and quality Opportunities to use behavior principles in other areas of your organization s or crew s performance Improved employee morale 19

20 Final Thoughts Questions, comments, and next steps? 20

21 Brief Speaker Biography Thomas E. (TED) Boyce, Ph.D. is the only applied psychologist, formally-trained professional musician and recording artist, author, keynote speaker, university professor, Fortune 100 Business Consultant in the world. Dr. Boyce was recently placed on a list of the Top 10 Culture Change Experts you should pay attention to. Also, included on the same list is notable educator, author, and speaker Dr. Stephen Covey. Dr. Boyce has been quoted in USA Today, Psychology Today and has a regular column in Northern Nevada s Mining Quarterly. Adria Pulizzano grew up in Pacifica and San Jose. She has been serving in the greater Bay Area for over 15 years in various companies including but not limited to retail, construction, property management both residential and commercial, land-lording, and more. She has volunteered her time in organizations such as Aids Walk, the Rob Schneider Music Foundation, Strybing Arboretum, Youth Programs, el al. She is a Mother to one adult Son who is a graduate of San Francisco State University. Contact the Center for Behavioral Safety, LLC: Tel: ; ted.boyce@cbsafety.com Websites: ;