Adrian Davies IT Operations Manager

Transcription

1 Adrian Davies IT Operations Manager

2 Lean Agile practices in IT Operations and how it is transforming Stockport Council What does Lean mean? What does Agile mean?

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4 Peak District National Park

5 Pear Mill Goyt Mill Houldsworth Mill Marriot Street Mill Meadow Mill

6 Stockport Councils Challenges DIGITAL BY DESIGN

7 DIGITAL BY DESIGN #digitalstockport

8 DIGITAL BY DESIGN Large investment IT Development focused transformation New ways of working New language

9 COMMAND & CONTROL

10 6 Agile practices What we actually do 1. Visualise 2. Limit WIP 3. Manage flow 4. Make policies explicit 5. Implement feedback loops 6. Evolve experimentally improve collaboratively

11 Visualise

12 Visualise Expressing the work in a visual manner. Using the physical space in the office to show and share the demands and on going work. People are prone to assumption and we can all interpret information in our unique way and then assume that everybody is thinking the same thing. We need to be explicit and open with our work to ensure we all have the same understanding. We use Kanban boards to do this.

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14 IDEAS INVESTMENT & EFFORT

15 DEMAND DONE IDEAS INVESTMENT & EFFORT

16 Visualise DEMAND WORK IN PROGRESS COMPLETE TO DO DOING DONE

17 Visualise DEMAND NEXT DELIVERY TEST COMPLETE TO DO DOING DONE

18 Visualise DEMAND NEXT DELIVERY TEST COMPLETE TO DO DOING DONE

19 Visualise DEMAND NEXT DELIVERY TEST COMPLETE Jane Paul Mary

20 Visualise DEMAND NEXT DELIVERY TEST COMPLETE

21 Limit WIP

22 Limit WIP Littles Law WIP = Throughput X Lead Time WIP Lead Time = Throughput TO DO DOING DONE EG: 1 10 Weeks 20 Cards 2 Cards per week TO DO DOING DONE EG: Weeks 5 Cards 2 Cards per week

23 Flow of work items from L to R DEMAND NEXT DELIVERY TEST COMPLETE Read the board from R to L Pull items to the right

24 Implement Feedback Loops

25 Loop Daily Stand Up Retrospective Membership IT Team Members Daily SMT Optional Business Representatives Optional IT Team Members Bi Weekly SMT Monthly Business Representatives Monthly Process / Action Duration: 15 mins At the Kanban Team Board. Identifying escalating and removing blockers. Information sharing. Duration: 1 hour Group brainstorming to reflect on performance & identify success & opportunities for improvement. Replenishment IT Team Members As needed SMT As needed Business Representatives As needed Duration: 10 mins An ad hoc session to prioritise work in the back log and select the next work items All Hands IT Team Members Monthly SMT Monthly Business Representatives Monthly Duration: As required A department wide update for all parties to foster a sense of community

26 IT PORTFOLIO WALL

27 IT INFRASTRUCTURE TEAM WALL

28 IT SERVICE DESK TEAM WALL

29 GDPR TEAM WALL

30 O365 PROJECT TEAM BOARD

31 WEB TEAM BOARD

32 IT RISK BOARD

33 More Visualisation Techniques Strategy / Vision Information Radiator Locality Plan Document Burn Down Chart

34 Associated Culture Change Psychological Safety Servant Leadership Impact Meaning Structure & Clarity Dependability Transparency Failing Psychological Safety

35 Customer Satisfaction ASA may june july august september october november december june july august september october november december ASA Target First Level Fix % Abandoned August September October November December 0 june july august september october november december AB% Target

36 Impact Drawing on Kanban and other visual and agile tools, the programme has had an impact far beyond the IT service. It has changed how we are developing our local plan, how we designed our community investment model and even how we safeguard children Pam Smith, SMBC Chief Executive

37 Key takeaways Principles of Lean / Agile can be compatible with ITIL practices Organisation Digital Transformation is not technology led it s cultural and in hearts and minds Transforming your organisation in to a digital organisation needs a transformation of IT operations culture to match Applying Lean Agile is not complicated and it s not costly. However it isn t easy, it takes time, energy and commitment Start at the bottom, start small and simple. Experiment and grow spread what you find useful and stop doing that which brings no value.

38 Matt #digitalstockport