Service Manager Partners in Recovery Outer East Melbourne

Transcription

1 Position Description October 2018 Position description Service Manager Partners in Recovery Outer East Melbourne Section A: position details Employment Status: Classification and Salary: Location: Hours: Contract details: Full time CSD Level 5 from $78,641 - $87,140 per annum (pro rata) Neami Outer East Melbourne Partners in Recovery Flexibility to be based at our Ringwood or Lilydale locations Monday to Friday 8.30am 5:00pm Maximum Term Contract until 30 June 2019 *Where internal applicants hold ongoing employment in the same type of position at the same level and classification, the option to maintain your ongoing status may be available. Please discuss with the recruiting manager. Organisational context Neami National is a community-based recovery and rehabilitation service supporting people living with mental illness and psychiatric disability to improve their health, live independently and pursue a life based on their own strengths, values and goals. We provide services in more than 50 locations, ranging from the inner-city and suburbs to regional and remote parts of Australia. Our vision is for full citizenship for all people living with a mental illness in Australian society. Our mission is to improve mental health and wellbeing in local communities across the country. We believe that recovery is an individual process and that with the right kind of support everyone can live a life based on their own strengths, values and goals for the future. We use an approach called the Collaborative Recovery Model (CRM) to support people through our services. The CRM assists individuals to identify their personal strengths and values, to set goals and then helps them make progress towards achieving them. As an organisation based strongly on our mission, vision and values, Neami is committed to demonstrating the highest standards of safety and quality across all of our services. Neami views quality, safety and clinical governance activities as key components of the role and responsibilities of all staff and an essential process in the provision of safe and high quality support services to consumers. We are a smoke free organisation. neaminational.org.au 1 of 6

2 Position overview The Service Manager will be part of the Partners in Recovery Program (PIR). The PIR program aims to support consumers with a severe and persistent mental illness, who also have many and varied needs, to access services and supports from multiple sectors. The role of the Service Manager is to lead a team of Support Facilitators and develop the PIR Program. A key component of the role is to lead and undertake collaborative work with a range of organisations, including primary health care providers to coordinate, improve and integrate services to ensure service delivery is accessible. The Service Manager will also provide a leadership role in identifying and resolving systemic service delivery issues. You will also lead a dynamic team who will support consumers to access the National Disability Insurance Scheme (NDIS). The Service Manager will work within a collaborative team approach, modelling this practice to the staff team. The position is supported by regular opportunities to reflect upon practice and access comprehensive training and development. Period of employment Maximum Term Contract until 30 June 2019, subject to a 6-month probationary period. Accountability The PIR Service Manager - Outer East Melbourne is accountable to the Regional Manager - Eastern Victoria Conditions of employment The terms and conditions of employment will be in accordance with the Neami National Employment Agreement Consumer Service Delivery Level 5 depending on skills and experience. The salary will be $72,841 - $80,714 per annum (pro rata). A number of benefits are available to staff, including generous salary packaging with rewarding NFP fringe benefit tax exemptions. Core requirements prior to any offer, or commencement of employment: Criminal record checks are mandatory for all new appointments. Neami will cover the cost of an Australian check. Where a new employee has lived outside of Australia for 12 months or more within the last 10 years, the cost of an International check will be borne by the applicant (~$142.00). Working with Children checks are required before commencement of work (employee responsibility) You must maintain a right to work in Australia, in the position and location of employment during your employment with Neami. You must comply with all terms of any such grant of a right to work in Australia 2 of 6

3 Section B: application procedure If you have further queries regarding this position, please contact: Name: Peter Warden, Regional Manager - Eastern Victoria Contact Phone Number: peter.warden@neaminational.org.au Applications should include a CV and a Cover Letter explaining your interest in the position and working at Neami National. You do NOT need to provide a written response to the selection criteria. To apply, please: Include three current referees. Ensure the files are in Word (.doc) or Adobe Reader (.pdf) format. Submit your application here: Closing date for applications: Sunday 18 th November 2018 Please visit for more information on our organisation, services and other employment opportunities around Australia. Section C: key Responsibilities Strategic Partnerships and Service Development Initiate and develop links and key partnerships with other PIR services, key agencies and other local services to improve consumer outcomes and access to services In collaboration with staff, consumers and local services identify service gaps and systemic issues in the service network, and develop and implement strategies to address them Take a lead role in the assessment, planning and implementation of the PIR service Work collaboratively and utilise conflict resolution skills to ensure that services are accessible to consumers Identify key policy issues relevant to PIR services and ensure appropriate responses Undertake projects that contribute to the overall development of PIR Staffing & Service delivery Ensure supervision, development and training are provided to staff Ensure that staff are aware of and adhere to policies and procedures Ensure that all staff are provided with an annual performance review that includes development goals Mediate and negotiate with staff in areas of conflict and/or industrial dispute in collaboration with the Regional or State Manager and advice from HR Ensure that the PIR service aligns with service delivery requirements and that staff comply with service provision procedures Ensure regular attendance at team and staff meetings Ensure PIR staff are linked into Neami to promote collaboration, information sharing and a consistent approach to improving service access Provide leadership that supports the implementation and delivery of PIR services in accordance with funding requirements and program guidelines 3 of 6

4 Ensure a recovery focussed approach to service delivery, in alignment with the key principles of the Collaborative Recovery Model. Ensure that each consumer has a PIR Action Plan in place to achieve outcomes Administration Monitor and report on the use of the flexible funding pool Provide a monthly report to the Regional Manager or State Manager that details how the service is meeting its funding and service targets, issues pertaining to the management of the service, (both staffing and financial) and progress in building partnerships with community agencies Build capacity within Neami to work with PIR consumers Manage the PIR budget, monitoring progress against financial targets and ensuring priorities are established and met Participate in quality improvement activities Comply with all reporting requirements by collecting, collating and communicating all relevant data to key stakeholders Ensure PIR team members enter all necessary information into Client Management Information System in a timely and accurate manner and that this information is accessible to other PIR team members Ensure a timely response to all OH&S issues and regularly monitor and review service related accidents and/or incidents Service Promotion In collaboration with other service providers, advocate for improved access to services, additional services and/or improved services in the local area and the resolution of systemic access issues Represent the organisation and PIR on relevant committees, advisory groups and at events Develop and utilise opportunities to promote a better understanding of the consumer group within the local community and service sector 4 of 6

5 Section D: key competencies Creating diverse staff teams The values, skills, attributes and commitment of our staff are key to our success and reputation as a national mental health service that provides high quality support services to people living with a mental illness. We are strongly committed to further developing and diversifying our work force as part of our strategic directions. We celebrate multidisciplinary teams and value the rich skills and experiences brought by applicants from a range of sectors and professional backgrounds. Further depth is brought by those from diverse cultural backgrounds, Aboriginal staff, and those with lived experiences of mental illness and recovery, all of whom are strongly encouraged to apply for any roles that match their skills and interest. About this role: The successful applicant for the Service Manager position will bring solid management experience in the human services environment. In particular, they will demonstrate extensive experience in managing service provision, leading a staff team and developing collaborative strategic partnerships. This experience will be complimented by a keen and dedicated commitment to supporting recovery and improving outcomes for people living with mental illness in our community. The following competency criteria will inform our selection decision: Adhering to principles and values Upholds ethical behaviour, consistent with values as characterised by honesty, fairness responsibility and hope. Demonstrates integrity and credibility, and fosters open honest communication Demonstrates commitment to the organisation and its values Working with people and building relationships Identifies and initiates strategic partnerships of mutual benefit Influences and effects change by cultivating shared objectives with key stakeholders and by following through on commitments Understands and responds quickly to different stakeholder communication needs Listens, consults others and communicates proactively in an open and honest manner Establishes professional working relationships, that have clear boundaries with staff, consumers and partner organisations Demonstrates self-awareness and the ability to self-regulate during difficult situations Promotes ideas on behalf of others and assists others to self-advocate Demonstrates an understanding of the recovery journey and is able to implement and explain it to consumers and other organisations Identifies, understands and develops workable responses to systemic issues affecting service delivery 5 of 6

6 Leading, coaching and mentoring Takes initiative, acts with confidence and works under own direction Takes responsibility for actions, projects and peoples Recognises staff member strengths and values their contributions Validates the achievements of staff, and gives clear, honest feedback in a timely manner Role-models the behaviour that is expected of the staff team Inspires commitment to the broader directions of Neami Demonstrates confidence and maturity in broaching challenging conversations and makes prompt clear decisions which may involve tough choices of risk Leads and supports continuous improvement through new ideas and change initiatives. Planning, analysing and problem solving Manages time effectively, prioritises and delegates work appropriately and fairly Sets clearly defined objectives, and is accountable and proactive about reviewing progress and outcomes with the team Exercises common sense, considers all available information, and takes account of broader circumstances in decision making Supports the implementation of organisational goals, while seeking opportunity for local and organisational improvement Demonstrates an understanding of how site specific practices fit into larger organisational structures Plans strategically to develop and deliver project outcomes Adapting and responding to change, and coping with challenges Adapts to changing circumstances and responds to the reactions and feedback of others Shows respect and sensitivity towards diversity Deals with ambiguity, making positive use of the opportunities it presents Maintains hope, and role models a positive outlook during challenging times at work Reflects and accepts feedback, and learns from it In addition you will need: Computer literacy Current Australian driver s licence Tertiary qualifications in Mental Health, Disability or Community Services is desirable 6 of 6