Institute for Urban Indigenous Health Ltd ACN Senior Communications Officer (Fixed Term, Full Time Position based in Windsor)

Transcription

1 Institute for Urban Indigenous Health Ltd ACN Senior Communications Officer (Fixed Term, Full Time Position based in Windsor) What do we do? The Institute for Urban Indigenous Health (IUIH) was established to provide a coordinated and integrated approach to the planning, development and delivery of primary health care services to Aboriginal and Torres Strait Islander populations within the South East Qld Region. The IUIH is a lead agency working in partnership with key stakeholders to support the effective implementation of the Council of Australian Governments Closing the Gap initiatives. Join this dynamic organisation and drive your career forward Competitive Salary Package arrangements are available This role: The Senior Communications Officer is responsible for the provision of communications expertise in the development and implementation of effective communications planning, campaigns and communication productions, in line with IUIH Communications strategies. This includes development and implementation of scheduled and unscheduled activities as part of an overall IUIH Communication and Marketing Plan as well as the provision of professional communications and public relations services to senior management in achieving the objectives of the IUIH Strategic Plan and Action Plans. Any football or sporting knowledge is highly desirable. The position will be responsible for: Identify and advise Managers on appropriate communication channels to achieve communications objectives. Provide expertise in communications and PR advice to senior management on a broad range of issues affecting the sector. Undertake research and analysis of issues impacting on IUIH s brand, position and member organisations. Research, prepare and develop public relations material including media releases, articles, advertising, and web and social media content. Provide communications and public relations support for communication activities, meetings and events. Development and scheduling of online and radio media communications. Lead the planning, developing, implementing and managing communication strategies for various audiences including project managing campaigns and taking a key role in developing channel strategy, campaign plans/timetable, costings and communication content and materials, as directed. Lead social media development and coordination within the Social Media Plan/Schedule. Oversee web content and contribute to continuous quality improvement strategies to ensure currency of website including liaising with content owners. Contribute to and facilitate processes to ensure key messages for intranet communications. To be successful in this role, you will have: Current C Class Drivers Licence (QLD) Qualification in Marketing, Communications, Journalism or Public Relations In return, you will be rewarded with the opportunity to develop your career within this organisation that truly values its people. Enquiries regarding the position can be directed to: Clare Butterfield via on Clare.Butterfield@iuih.org.au Applications (Resume and brief Covering Letter) must be submitted via Seek APPLICATIONS CLOSE 3.00pm Friday 15 February 2019

2 Position Title Senior Communications Officer Location Windsor Ability to travel across SEQ as required Reports to Communications Team Leader Department Corporate Services Communications and Marketing Direct Reports Nil Delegation of Authority As per the Finance & HR Delegations and Authorities accessible on LogiQC Doc 1448_IUIH Delegations of Authority Date of Approval November 2018 Our Organisation: Our Mission & Vision: The Institute for Urban Indigenous Health Ltd was established by its founding members to provide a coordinated/integrated approach to the planning, development and delivery of comprehensive primary health care services for Aboriginal and Torres Strait Islander populations within the South East Qld Region. The Corporate Services team is responsible for the management and delivery of effective, Finance, Human Resources, Quality & Accreditation, Information & Communications Technology and Administrative systems, policies, processes and support operations to enable IUIH to meet its business objectives. Our Vision: Healthy, strong and vibrant Aboriginal and Torres Strait Islander children, families and communities. Our Mission: Family health and wellbeing through integrated health and social support services Cultural Integrity: The IUIH Cultural Integrity Investment Framework and The Ways Statement are a commitment by IUIH towards embedding proper ways in all aspects of our operations. The foundation for why we exist as an organisation; including our reason for being, must be driven by our commitment to the philosophical values drawn from The Ways Statement. Role Purpose: Role Responsibilities: The Senior Communications Officer is responsible for the provision of communications expertise in the development and implementation of effective communications planning, campaigns and communication productions, in line with IUIH Communications strategies. This includes development and implementation of scheduled and unscheduled activities as part of an overall IUIH Communication and Marketing Plan as well as the provision of professional communications and public relations services to senior management in achieving the objectives of the IUIH Strategic Plan and Action Plans. Communications: Identify and advise Managers on appropriate communication channels to achieve communications objectives Provide expertise in communications and PR advice to senior management on a broad range of issues affecting the sector. Undertake research and analysis of issues impacting on IUIH s brand, position and member organisations. Research, prepare and develop public relations material including

3 media releases, articles, advertising, and web and social media content. Provide communications and public relations support for communication activities, meetings and events. Development and scheduling of online and radio media communications. Media monitoring. Campaign Management: Lead the planning, developing, implementing and managing communication strategies for various audiences including project managing campaigns including taking a key role in developing channel strategy, campaign plans/timetable, costings and communication content and materials, as directed. Lead, social media development and coordination within the Social Media Plan/Schedule. Oversee web content and contribute to continuous quality improvement strategies to ensure up to date and currency of website including liaising with content owners. Contribute to and facilitate processes to ensure key messages for intranet communications. Communication Materials: Contribute to the development of a range of corporate documentation and publications including: promotional flyers, newsletters and media releases. Design and develop promotional documentation for IUIH events and activities, i.e. Community Events, Healthy Lifestyle promotions and events. Ensure quality and compliance with writing guidelines and design standards, copyright and other legal requirements, IUIH policy and best practice. Ensure that communication requests are handled in a timely manner. Write or edit communications content as required, for IUIH and members. Assist with media monitoring and crisis management. Relationship Management: Foster productive working relationships with other IUIH staff in the delivery of seamless support services. Actively foster productive working relationships with local networks, government departments, other service providers and suppliers to promote IUIH and remain abreast of emerging issues. Encourage cross-functional collaboration to achieve the best outcome for the organisation. Champion IUIH s Ways Statement both internally and externally to the wider community. Information Management: Undertake reporting activities together with other relevant documentation within the scope of your role. Maintain the information flow that supports reliable data and documentation in your area of responsibility. Participate in business planning processes and policy and procedure

4 formulation and improvement within your area of responsibility. Excellence: Seek to understand your role in the larger Organisation system. Comply with and contribute to continuous improvement of all IUIH s policies, procedures and processes. Proactively investigate new perspectives, attitudes and behaviours and take steps to evaluate and improve your own and organisational performance. Deliver a high level of customer service, including the timely provision of agreed services to clients and internal customers. Maintain own competencies and participate in professional development programs Participate in scheduled performance development Check- Ins and review processes Contribute to effective team performance which ensures IUIH continues to deliver the best service to community in line with program specific accreditations and ISO 9001 standards Safety: Report any work related personal injuries/illness or incidents, safety hazards, malfunction of any machinery, plant or equipment. Wear/use and maintain/care for personal protective clothing and/or equipment provided and report any defects. Use lifting equipment and assistive devices as required. Participate in rehabilitation process if injured or ill due to work. Demonstrate leadership in IUIH s Work Health Safety goals and objectives remaining compliant with WHS Legislation and IUIH s policies and procedures. Carry out your duties safely in accordance with your ability and competence. Other duties consistent with the position where required and/or requested by your Manager. IUIH can direct you to carry out duties which it considers are within your level of skill, competence and training at any time. Please note that the duties outlined in this Position Description are not exhaustive and are only an indication of the work of the role. IUIH reserves the right to vary the Position Description. Role Requirements: Skills and Experience: 5-7 years proven experience working at a senior level of communications or similar role Demonstrated experience developing key communication deliverables for stakeholders, especially Aboriginal and Torres Strait Islander people(s) Public relations/communications experience in a similar organisation Understanding of the issues including social determinants affecting Aboriginal people s health status in contemporary Australian society Demonstrated knowledge of Aboriginal Community Controlled Health services and the issues facing these organisations Sound knowledge of communications with the proven ability to liaise effectively with media representatives and key internal and external

5 stakeholders. Demonstrated ability to take direction, determine priorities and manage workloads in order to meet agreed timelines and objectives Demonstrated ability to take direction, determine priorities and manage workloads in order to meet agreed timelines and objectives Attention to detail and ability to multitask whilst maintaining high quality of work Experience that demonstrates your project management skills in managing a marketing campaign from inception to completion High level of computer literacy and ability to use a range of computer software packages including Microsoft Office, Internet, Demonstrated ability to write, edit and develop creative content Mandatory Qualifications/Professional Registrations and Licences: Current C Class Drivers Licence (QLD) Qualification in Marketing, Communications, Journalism or Public Relations Mandatory Vaccinations: Nil