March Name indicator Reference in Annual Report 2011 Reference in Annual Report 2012 Reference in Annual Report 2013

Size: px
Start display at page:

Download "March Name indicator Reference in Annual Report 2011 Reference in Annual Report 2012 Reference in Annual Report 2013"

Transcription

1 ARCADIS has taken notice of the G3 sustainability reporting guidelines of the Global Reporting Initiative for the reporting of its CSR information in the 2013 Annual Report. Levels of materiality have been considered in choosing the indicators relevant for ARCADIS After a self-assessment we declare an application of the GRI principles at C level. March Nr UN GC principle Name indicator Reference in Annual Report 2011 Reference in Annual Report 2012 Reference in Annual Report 2013 Strategy and analyses 1.1 CEO statement Introduction, page 13; Chapter Vision and Strategy, page 15; Chapter CSR, page Description of key impacts, risks, and opportunities. Chapter Vision and Strategy, page 15; Chapter Risk Management, page 40 Chapter CSR, page 44. Introduction, page 13; Chapter Vision and Strategy, page 17; Chapter CSR, page 46. Chapter Vision and Strategy, page 17; Chapter Risk Management, page 42; Chapter CSR, page 46. Introduction, page 13; Chapter Vision and Strategy, page 19; Chapter Sustainability page 47. Chapter Vision and Strategy, page 17; Chapter Risk Management, page 42; Chapter CSR, page Organizational profile 2.1 Name of the organization. ARCADIS, Cover ARCADIS, Cover. ARCADIS, Cover. 2.2 Primary brands, products, and/or services. Chapter ARCADIS at a glance, pag 5. Chapter ARCADIS at a glance, page 5. Chapter ARCADIS at a glance, page Operational structure of the organization, including main divisions, operating companies, subsidiaries, and joint ventures. Chapter ARCADIS at a glance, pag 5; Related party transactions, page 108; Interests in jointly controlled entities, page 108; Organizational structure, page 128. Chapter ARCADIS at a glance, page 5; Related party transactions, page 112; Interests in jointly controlled entities, page 97; Organizational structure, page 132. Chapter ARCADIS at a glance, page 5; Related party transactions, page 110; Investments accounted for using the equity method', page 95; Organizational structure, page Location of organization's headquarters. Amsterdam, The Netherlands, page 2. Amsterdam, The Netherlands, page 2. Amsterdam, The Netherlands, page Number of countries where the organization operates, and names of Organizational structure, page 128. Organizational structure, page 132. Organizational structure, page 132. countries with either major operations or that are specifically relevant to the sustainability issues covered in the report. 2.6 Nature of ownership and legal form. Chapter The ARCADIS share, page 10. Chapter The ARCADIS share, page 10. Chapter The ARCADIS share, page Markets served (including geographic breakdown, sectors served, and types Chapter ARCADIS at a glance, pag 5. Chapter ARCADIS at a glance, page 5. Chapter ARCADIS at a glance, page 5. of customers/beneficiaries). 2.8 Scale of the reporting organization. Selected financial data, page 9; Geographical distribution, page 128. Selected financial data, page 9; Geographical distribution, page 132. Selected financial data, page 9; Geographical distribution, page Significant changes during the reporting period regarding size, structure, or ownership. Revenue and profit, page 24; Average number of employees, page 40; Consolidated interests, page 90. Revenue and profit,page 21; Increase in total number of employees, page 38; Changes in consolidated interests, page Awards received in the reporting period. Sustainability by Design, page 46 ARCADIS wins Brunel Award nprorailwinnenbrunelawardmetstationhilversum.as Revenue and profit, page 23; Growth in total number of employees, page 40; Changes in consolidated interests, page 91. Awards for former CEO Harrie Noy, page 14; Dutch National Steel Award pag 39; ARCADIS wins IUCN leaders for nature award Reporting parameters 3.1 Reporting period (e.g., fiscal/calendar year) for information provided. Cover Cover Cover Employer of choice, page 41; Community involvement, page 51: Shelter was recognized at the Bronze award UK Corporate Engagement. 3.2 Date of most recent previous report. 3 April 2011; Selected financial data, page 9. 4 April 2012; Selected financial data, page 9. 6 April 2013; Selected financial data, page Reporting cycle (annual, biennial, etc.) Annual; Selected financial data, page 9. Annual; Selected financial data, page 9. Annual; Selected financial data, page Contact point for questions regarding the report or its contents. Page 2 Page 2. Page Process for defining report content. Chapter CSR, page 44. Chapter CSR, page 46. Chapter Sustainability, page Boundary of the report (e.g., countries, divisions, subsidiaries, leased Chapter CSR, page 44. Chapter CSR, page 46. Chapter Sustainability, page 47. facilities, joint ventures, suppliers). See enclosed GRI Boundary Protocol for further guidance. 3.7 State any specific limitations on the scope or boundary of the report Chapter CSR, page 44. Chapter CSR, page 46. Chapter Sustainability, page Basis for reporting on joint ventures, subsidiaries, leased facilities, outsourced operations, and other entities that can significantly affect comparability from period to period and/or between organizations. Not applicable, as less than 2 per cent of the revenues is derived from joint ventures 3.9 Data measurement techniques and the bases of calculations, including assumptions and techniques underlying estimations applied to the compilation of the Indicators and other information in the report. Explain any decisions not to apply, or to substantially diverge from, the GRI Indicator Protocols. Chapter General notes to the consolidated financial statements, page Explanation of the effect of any re-statements of information provided in earlier reports, and the reasons for such re-statement (e.g. mergers/acquisitions, change of base years/periods, nature of business, measurement methods). Not applicable, as less than 2 per cent of the revenues is derived from joint ventures. Chapter General notes to the consolidated financial statements, page 80. Not applicable, as less than 2 per cent of the revenues is derived from joint ventures. Chapter General notes to the consolidated financial statements, page 80. No restatements were made for/in 2011 No restatements were made for No restatements were made for 2013.

2 3.11 Significant changes from previous reporting periods in the scope, boundary, or measurement methods applied in the report. Carbon Footprint Results, p In 2011, ARCADIS included business-related air travel, public transport, business travel in personal vehicles and building fuel consumption in its carbon Historical reporting years were updated to reflect recent mergers/acquisitions and refined data collection techniques, consistent with the General Reporting Protocol methodology No significant changes 3.12 Table identifying the location of the Standard Disclosures in the report. This GRI overview This GRI overview This GRI overview 3.13 Policy and current practice with regard to seeking external assurance for the report. No external assurance. After a self-assesment we have maintained an application of C level. No external assurance. After a self-assesment we have maintained an application of C level. No external assurance. After a self-assesment we have maintained an application of C level. 4 Governance, Commitments, and Engagement 4.1 Governance structure of the organization, including committees under the highest governance body responsible for specific tasks, such as setting strategy or organizational oversight. 4.2 Indicate whether the Chair of the highest governance body is also an executive officer. 4.3 For organizations that have a unitary board structure, state the number of members of the highest governance body that are independent and/or nonexecutive members. 4.4 Mechanisms for shareholders and employees to provide recommendations or direction to the highest governance body. 4.5 Linkage between compensation for members of the highest governance body, senior managers, and executives (including departure arrangements), and the organization's performance (including social and environmental performance). 4.6 Processes in place for the highest governance body to ensure conflicts of interest are avoided. 4.7 Process for determining the qualifications and expertise of the members of the highest governance body for guiding the organization's strategy on economic, environmental, and social topics. 4.8 Internally developed statements of mission or values, codes of conduct, and principles relevant to economic, environmental, and social performance and the status of their implementation. 4.9 Procedures of the highest governance body for overseeing the organization's identification and management of economic, environmental, and social performance, including relevant risks and opportunities, and adherence or compliance with internationally agreed standards, codes of conduct, and principles Processes for evaluating the highest governance body's own performance, particularly with respect to economic, environmental, and social performance PR7 Explanation of whether and how the precautionary approach or principle is addressed by the organization Externally developed economic, environmental, and social charters, principles, or other initiatives to which the organization subscribes or endorses. Chapter Report by the Supervisory Board, page 51; Chapter Corporate Governance, page 66. Chapter Information on members of the Supervisoiry and Executive Boards, page 62 Not applicable, since ARCADIS has a two-tier board structure. Chapter People and organization, page 38; Organizational structure, page 66; General meeting of shareholders, page 67; Priority Shares, page 96 Chapter Report by the Supervisory Board, page 51; Chapter Corporate Governance, page 66. Chapter Information on members of the Supervisory and Executive Boards, page 64. Not applicable, since ARCADIS has a two-tier board structure. Chapter People and organization, page 40; Organizational structure, page 68; General meeting of shareholders, page 69; Priority Shares, page 100. Chapter Report by the Supervisory Board, page 54; Chapter Corporate Governance, page 68. Chapter Information on members of the Supervisory and Executive Boards, page 64. Not applicable, since ARCADIS has a two-tier board structure. Chapter People and organization, page 40; Organizational structure, page 68; General meeting of shareholders, page 69; Priority Shares, page 99. Chapter Remuneration Report, page 56. Chapter Remuneration Report, page 58. Chapter Remuneration Report, page 59. Chapter Corporate Governance, page 66; ARCADIS Business Principles**. General Business Principles, p. 45 Report by the Supervisory Board, page 51; Information on members of the Supervisory and Executive Boards, page 60; Chapter Corporate Governance, page 66. Chapter Corporate Governance, page 68; General Business Principles, p. 46; ARCADIS Business Principles**. Report by the Supervisory Board, page 53; Information on members of the Supervisory and Executive Boards, page 64; Chapter Corporate Governance, page 68. Chapter Corporate Governance, page 68; General Business Principles, p.48; ARCADIS Business Principles**. Report by the Supervisory Board, page 54; Information on members of the Supervisory and Executive Boards, page 64; Chapter Corporate Governance, page 68. Page 2; Chapter CSR, page 44. Page 2; Chapter CSR, page 46. Page 2; Chapter Sustainability, page 47. Chapter Report by the Executive Board, page 15: Chapter Risk Management, page 40; Chapter CSR, page 44; Chapter Corporate Governance, page 66. Chapter Report by the Supervisory Board, page 51; Chapter Remuneration report, page 56; Chapter Corporate Governance, page 66. Chapter Report by the Executive Board, page 17; Chapter Risk Management, page 42; Chapter CSR, page 46; Chapter Corporate Governance, page 68. Chapter Report by the Supervisory Board, page 53; Chapter Remuneration report, page 58; Chapter Corporate Governance, page 68. Chapter Report by the Executive Board, page 19; Chapter Risk Management, page 43; Chapter Sustainability, page 47; Chapter Corporate Governance, page 68. Chapter Report by the Supervisory Board, page 54; Chapter Remuneration report, page 59; Chapter Corporate Governance, page 68. Chapter Risk Management, page 40. Chapter Risk Management, page 42. Chapter Risk Management, page 43. Chapter CSR, page 44. Chapter CSR, page 46. Chapter Sustainability, page Memberships in associations (such as industry associations) and/or Chapter CSR, page 44. Chapter CSR, page 46. Chapter Sustainability, page 47. national/international advocacy organizations in which the organization: * Has positions in governance bodies; * Participates in projects or committees; * Provides substantive funding beyond routine membership dues; or * Views membership as strategic List of stakeholder groups engaged by the organization. Chapter CSR, page 44. Chapter CSR, page 46. Chapter Sustainability, page Basis for identification and selection of stakeholders with whom to engage. Chapter CSR, page 44. Chapter CSR, page 46. Chapter Sustainability, page Approaches to stakeholder engagement, including frequency of engagement by type and by stakeholder group Key topics and concerns that have been raised through stakeholder engagement, and how the organization has responded to those key topics and concerns, including through its reporting. Chapter The ARCADIS Share, page 10; Chapter CSR, page 44. Chapter Developments by business line, page 26; Chapter Risk Management, page 40; Chapter CSR, page 44; Credit Risk, page 110. Chapter The ARCADIS Share, page 10; Chapter CSR, page 46. Chapter The ARCADIS Share, page 10; Chapter Sustainability, page 47. Chapter Developments by business line, page 28; Chapter Risk Chapter Developments by business line, page 32; Chapter Risk Management, page 42; Chapter CSR, page 46; Credit Risk, Management, page 43; Chapter Sustainability, page 47; Credit page 114. Risk, page 112. performance indicators Economic performance indicators Management approach Chapter Vision and strategy, page 15; CSR, page 44. Chapter Vision and strategy, page 17; Chapter CSR, page 46. Chapter Vision and strategy, page 19; Chapter Sustainability, page 47. EC Economic performance

3 EC 1 EC 2 Direct economic value generated and distributed, including revenues, operating costs, employee compensation, donations and other community investments, retained earnings, and payments to capital providers and governments. Financial implications and other risks and opportunities for the organization's activities due to climate change. Consolidated statement of comprehensive income, page 71 Water, page 7; Market and client trends, page 15; Building on strength, page 17; Water, page 28; Environment, page 30. EC 3 Coverage of the organization's defined benefit plan obligations. Sharing the Success, page 39. EC 4 Significant financial assistance received from government. Employee benefits, page 82. ARCADIS does not receive any significant financial assistance from government. EC5 Market presence Range of ratios of standard entry level wage compared to local minimum wage at significant locations of operation. Consolidated statement of comprehensive income, page 75 Consolidated statement of comprehensive income, page 75 Water, page 7; Market and client trends, page 17; Building on strength, page 19; Water, page 30; Environment, page 32. Water, page 7; Long-term growth drivers, page 20; Water, page 34; Environment, page 36. Sharing the Success, page 41; Employee benefits, page 86. Sharing the Success, page 42; Employee benefits, page 85. ARCADIS does not receive any significant financial assistance from government. ARCADIS does not receive any significant financial assistance from government. EC 6 EC 7 EC 8 EC 9 Policy, practices, and proportion of spending on locally-based suppliers at significant locations of operation. Procedures for local hiring and proportion of senior management hired from the local community at significant locations of operation. Indirect economic impacts Development and impact of infrastructure investments and services Chapter Developments by business line, page 26; provided primarily for public benefit through commercial, in-kind, or pro bono UN-HABITAT partnership program, page 48. engagement. Understanding and describing significant indirect economic impacts, including the extent of impacts. Chapter Developments by business line, page 28; UN-HABITAT partnership program, page 50. Chapter Developments by business line, page 32; UN-HABITAT partnership program, page 51. EN Environmental performance indicators Management approach Chapter CSR, page 44. Chapter CSR, page 46. Chapter Sustainability, page 47. Materials EN 1 Materials used by weight or volume. Table page 46. Table page 48. Table page 49. EN 2 PR8 Percentage of materials used that are recycled input materials. Table page 46. Table page 48. Table page 49. Energy EN 3 Direct energy consumption by primary energy source. Not applicable. Not applicable. ARCADIS does not acquire primary energy by producing, extracting, harvesting, collecting or converting it from other forms of energy EN 4 Indirect energy consumption by primary source. Table page 46. Table page 48. Table page 49. EN 5 EN 6 EN 7 PR8 PR8 PR8 Not applicable. ARCADIS does not acquire primary energy by producing, extracting, harvesting, collecting or converting it from other forms of energy Energy saved due to conservation and efficiency improvements. Minimizing our own carbon footprint, page 46. Minimizing our own carbon footprint, page 48. Minimizing our own carbon footprint, page 49. Initiatives to provide energy-efficient or renewable energy based products and services, and reductions in energy requirements as a result of these initiatives. Chapter Vision and strategy, page 15; Chapter Developments by business line: Infrastructure, page 26; Developments by business line: Environment, page 30. Sustainability by Design, p.46. Chapter Vision and strategy, page 17; Chapter Developments by business line: Infrastructure, page 28; Developments by business line: Environment, page 32. Sustainability by Design, page 47. Initiatives to reduce indirect energy consumption and reductions achieved Table, page 46. Table, page 49. Table, page 49. Water EN 8 Total water withdrawal by source. Not applicable. ARCADIS is a service provider and only uses piped water for its office activities and does not consume any EN 9 Water sources significantly affected by withdrawal of water. Not applicable. Not applicable. Not applicable. EN 10 PR8 Percentage and total volume of water recycled and reused. Not applicable Not applicable Not applicable Biodiversity EN 11 Location and size of land owned, leased, managed in, or adjacent to, protected areas and areas of high biodiversity value outside protected areas. EN 12 Description of significant impacts of activities, products, and services on biodiversity in protected areas and areas of high biodiversity value outside protected areas. EN 13 PR8 Habitats protected or restored. EN 14 PR8 EN 15 Strategies, current actions, and future plans for managing impacts on biodiversity. Number of IUCN Red List species and national conservation list species with habitats in areas affected by operations, by level of extinction risk. Cooperation with the Dutch arm of the International Union for Conservation of Nature (IUCN), p.44 Cooperation with the Dutch arm of the International Union for Conservation of Nature (IUCN), page 46. Emissions, effluents and waste EN 16 Total direct and indirect greenhouse gas emissions by weight. Table page 46. Table page 48. Table page 49. Chapter Vision and strategy, page 19; Chapter Developments by business line: Infrastructure, page 32; Developments by business line: Water page 34; Developments by business line: Environment, page 36. Sustainability by Design, page 49. Cooperation with the Dutch arm of the International Union for Conservation of Nature (IUCN), page 47.

4 EN 17 Other relevant indirect greenhouse gas emissions by weight. Table, page 46. Table, page 48. Table, page 49. EN 18 PR8 Initiatives to reduce greenhouse gas emissions and reductions achieved. Minimizing our own carbon footprint, page 46. Minimizing our own carbon footprint, page 48. Minimizing our own carbon footprint, page 49. EN 19 Emissions of ozone-depleting substances by weight. Not applicable. Not applicable. Not applicable. EN 20 NOx, SOx, and other significant air emissions by type and weight. Not applicable. Not applicable. Not applicable. EN 21 PR8 Total water discharge by quality and destination. Not applicable. ARCADIS is a service provider and only uses piped water for its office activities and does not consume any EN 22 PR8 Total weight of waste by type and disposal method EN 23 Total number and volume of significant spills. EN 24 EN 25 EN 26 PR8 EN 27 PR8 EN 28 EN 29 Weight of transported, imported, exported, or treated waste deemed hazardous under the terms of the Basel Convention Annex I, II, III, and VIII, and percentage of transported waste shipped internationally. Identity, size, protected status, and biodiversity value of water bodies and related habitats significantly affected by the reporting organization's discharges of water and runoff. Products and services Initiatives to mitigate environmental impacts of products and services, and extent of impact mitigation. Percentage of products sold and their packaging materials that are reclaimed by category. Compliance Monetary value of significant fines and total number of non-monetary sanctions for non-compliance with environmental laws and regulations. Transport Significant environmental impacts of transporting products and other goods and materials used for the organization's operations, and transporting members of the workforce. Not applicable. ARCADIS is a service provider and only uses piped water for its office activities and does not consume any Environmental sustainability, page 45. Environmental sustainability, page 47. Environmental sustainability, page 48. Not applicable. ARCADIS does not sell products, only services. Not applicable. ARCADIS does not sell products, only services. Not applicable. ARCADIS does not sell products, only services. Minimizing our own carbon footprint, page 46. Minimizing our own carbon footprint, page 48. Minimizing our own carbon footprint, page 49. EN 30 Total environmental protection expenditures and investments by type. Social Indicators Management approach Chapter CSR, page 44. Chapter People and organization, page 40; Chapter CSR, page 46. Chapter People and organization, page 40; Chapter Sustainability, page 47. LA Social: Labor Rights and Decent Work Employment LA 1 Total workforce by employment type, employment contract, and region. Chapter People and organization, page 38. Chapter People and organization, page 40. Chapter People and organization, page 40. LA 2 PR6 Total number and rate of employee turnover by age group, gender, and region. LA 3 Benefits provided to full-time employees that are not provided to temporary or part-time employees, by major operations. Chapter People and organization, page 38. Chapter People and organization, page 40. Chapter People and organization, page 40. Not included. Not included. Sharing the success, page 42. Labor/management relations LA 4 PR3 Percentage of employees covered by collective bargaining agreements. Not included. Not included. Other staffing trends, page 40. LA 5 PR3 Minimum notice period(s) regarding significant operational changes, including whether it is specified in collective agreements. LA 6 LA 7 LA 8 Occupational health and safety Percentage of total workforce represented in formal joint managementworker health and safety committees that help monitor and advise on occupational health and safety programs. Rates of injury, occupational diseases, lost days, and absenteeism, and number of work-related fatalities by region. Education, training, counseling, prevention, and risk-control programs in place to assist workforce members, their families, or community members regarding serious diseases. Not included. Not included. Health and safety, page 50. Health and safety, page 47. Health and safety, page 49. Health and safety, page 50 Not included. Not included. Health and safety, page 50. LA 9 Health and safety topics covered in formal agreements with trade unions. Training and education LA 10 Average hours of training per year per employee by employee category.

5 HR LA 11 Programs for skills management and lifelong learning that support the continued employability of employees and assist them in managing career endings. Chapter People and organization, page 38. Chapter People and organization, page 40. Chapter People and organization, page 40. LA 12 Percentage of employees receiving regular performance and career development reviews. Diversity and equal opportunity LA 13 PR6 Composition of governance bodies and breakdown of employees per category according to gender, age group, minority group membership, and Not included. Partly included: Composition Executive and Advisory Board, page 56. Partly included: Composition Executive and Advisory Board, page 57. other indicators of diversity. LA 14 PR6 Ratio of basic salary of men to women by employee category. Not included. Not included. Not included Social: Human Rights. Diversity and equal opportunity HR 1 HR 2 PR1+PR2 PR1+PR2 Percentage and total number of significant investment agreements that include human rights clauses or that have undergone human rights screening. Percentage of significant suppliers and contractors that have undergone screening on human rights and actions taken. HR 3 PR1 Total hours of employee training on policies and procedures concerning aspects of human rights that are relevant to operations, including the percentage of employees trained. Non-discrimination HR 4 PR1+PR6 Total number of incidents of discrimination and actions taken. Not included. Not included. Not included HR 5 PR1+PR3 Freedom of association and collective bargaining Operations identified in which the right to exercise freedom of association and collective bargaining may be at significant risk, and actions taken to support these rights. U.N. Global Compact, page 46 and U.N. Global Compact, page 47 and HR 6 PR1+PR5 Child labor Operations identified as having risk for incidents of child labor U.N. Global Compact, page 47 and HR 7 PR1+PR4 Forced and compulsory labor Operations identified as having significant risk for incidents of forced or compulsory labor, and measures to contribute to the elimination of forced or compulsory labor. Security practices HR 8 PR1+PR2 Percentage of security personnel trained in the organization's policies or procedures concerning aspects of human rights that are relevant to operations. Indigenous rights H 9 PR1 Total number of incidents of violations involving rights of indigenous people and actions taken. U.N. Global Compact, page 47 and SO Social: Society SO 1 Community Nature, scope, and effectiveness of any programs and practices that assess and manage the impacts of operations on communities, including entering, operating, and exiting. Corruption SO 2 PR10 Percentage and total number of business units analyzed for risks related to corruption. SO 3 PR10 Percentage of employees trained in organization's anti-corruption policies and procedures. General business principles, page 45. Not included. General business principles, page 46; ARCADIS Business Principles**. Not included. General business principles, page 48; ARCADIS Business Principles**. SO 4 PR10 Actions taken in response to incidents of corruption. Not included. Not included. Partly included on page 48, Monitoring and accountability. SO 5 SO 6 Public policy Public policy positions and participation in public policy development and lobbying. Total value of financial and in-kind contributions to political parties, politicians, and related institutions by country. Anti-competitive behavior

6 SO7 SO 8 Total number of legal actions for anti-competitive behavior, anti-trust, and monopoly practices and their outcomes. Compliance Monetary value of significant fines and total number of non-monetary sanctions for non-compliance with laws and regulations. PR Social: Product Responsibility Customer health and safety PR 1 Life cycle stages in which health and safety impacts of products and services are assessed for improvement, and percentage of significant products and services categories subject to such procedures. PR 2 PR 3 PR 4 PR 5 PR 6 Partly included on page 47, Health and safety. Our Health and safety program is directed to further enhance health and safety performance. Partly included on page 48, Health and safety. Our Health and safety program is directed to further enhance health and safety performance. Total number of incidents of non-compliance with regulations and voluntary codes concerning health and safety impacts of products and services during their life cycle, by type of outcomes. Product and service labeling Type of product and service information required by procedures, and percentage of significant products and services subject to such information requirements. Total number of incidents of non-compliance with regulations and voluntary codes concerning product and service information and labeling, by type of outcomes. Practices related to customer satisfaction, including results of surveys measuring customer satisfaction. Marketing communications Programs for adherence to laws, standards, and voluntary codes related to marketing communications, including advertising, promotion, and sponsorship. Partly included on page 49-51, Health and safety. Our Health and safety program is directed to further enhance health and safety performance. PR 7 PR 8 PR 9 Total number of incidents of non-compliance with regulations and voluntary codes concerning marketing communications, including advertising, promotion, and sponsorship by type of outcomes. Customer privacy Total number of substantiated complaints regarding breaches of customer privacy and losses of customer data. Compliance Monetary value of significant fines for non-compliance with laws and regulations concerning the provision and use of products and services. * Global Compact principle number. For more information see ** The ARCADIS business principles arte a set of working ethics for our employees. For the full text, please visit our website or click on: