Job Description. External Communications & Maintenance Officer

Transcription

1 Job escription Job title epartment Reports to xternal Communications & Maintenance Officer Stakeholders Marketing Manager Job Summary o you enjoy getting hands on, often working outside in all-weather conditions to get the job done? This role is like no other. You ll be responsible for the maintenance and upkeep of customer information at over 700 bus and tram stops across Blackpool, ensuring customer friendly travel information is on display, clean and up to date. Our bus and tram stops are our shop window and so a keen eye for detail with a can-do attitude is vital to success in this role. Often working autonomously, you ll need to be a self-starter who isn t afraid of manual work. When you re not out and about on our network, you ll work in the Marketing department preparing timetable and key customer information ready for distribution to bus and tram stops, along with contributing to general marketing activity. You ll be an innovative thinker who is able to contribute ideas for improvement too. You ll also be a key contact for local businesses and stakeholders who stock our timetable information, liaising with and planning distribution as and when required. You ll be approachable and personable with the ability to maintain and strike up new working relationships. A full driving licence is a must as you ll be using a company vehicle to get around the network, which is where around 50% of your time will be spent. Main Responsibilities Hands on maintenance and upkeep of timetable infrastructure (timetable casing and bus stop flags), sometimes in challenging weather conditions.

2 nsure that timely and accurate timetabling and customer information is designed, distributed and displayed at all bus stops in the Blackpool Borough and each tram stop across the tram network. valuate timetabling information based on customer and stakeholder relationships to influence future changes and improvements. Create and manage high presentation standards of all external Blackpool Transport customer information, including communications for diversions & events. Organise and distribute publicity information to customers and stakeholders relating to bus and tram services and marketing campaigns. Build and manage relationships with specific stakeholder groups including Hoteliers, attractions and local businesses. Supervise staff seconded to the department at peak times and service change periods, to ensure that timetabling information is displayed in a timely and accurate manner. Skills required Intuitive and able to manage demanding workloads Resilience to work alone in all weather conditions xcellent verbal and written communication skills Recent Customer Service experience xcellent I.T skills Word; xcel; Outlook ata analysis Flexible approach to work Proactive work ethos xcellent organisational skills xcellent time management skills Ability to work to exacting deadlines Able to quickly adapt to changing demands and business priorities. Confident to engage with business people at all levels

3 Working Relationships Internal & xternal Marketing Manager Head of Stakeholders Head of Operations Customers Front line staff Stakeholders Hotel and business owners Person Specification xternal Communications Officer Requirement 1. ducation/qualifications/knowledge xcellent knowledge of Microsoft Office packages, particularly Office 365, Word, xcel Basic Qualification in nglish Language/Literature & Mathematics Basic knowledge of Adobe Creative Applications, particularly Indesign and/or Photoshop Valid current UK (or acceptable other) drivers licence ssential/ esirable ( or ) 2. xperience Clear understanding and ability to adapt writing style as appropriate to different audiences in a public environment xperience within a customer focused role, in a face to

4 face, telephone or admin based environment xperience of collating and analysing data to inform decisions xperience in contributing towards or conducting research to inform business decisions 3. Aptitudes and Skills Capable of manual maintenance and upkeep of timetable infrastructure xcellent written communication skills xcellent planning and ability to effectively manage own time and workload Good computer literacy and ability to learn and use several software packages Able to work proactively, supplying suggestions & improvements to enhance customer experience Ability to quickly re-order priorities dependent upon changing workloads 4. Personal Attributes Customer focused in delivery of all services. Able to seek out new relationships and work collaboratively with stakeholders.

5 Committed to continuous personal development and knowledge acquisition. Outward thinking with a can do attitude xcellent team player with a helpful approach to all colleagues 5. Circumstances Flexible and dynamic approach to work and hours. 6. qual opportunities Commitment to equal opportunities in both employment and service delivery.