Award in Aspects of Work Psychology

Transcription

1 Award in Aspects of Work Psychology (MQF Level 6) An Educational Services Provider Licensed By Course Code: C5500 As a Higher Education Institution License Number

2 Brochure Published by Equinox Academy Ltd., an Equinox Group Company. Equinox Academy Ltd, 36 Archbishop Street, Valletta VLT 1447, Malta (+356) Publication Date: July 2017 Author: Reviewer: Diana Spiteri Bernard Mallia Document Version: 2 C 5500 Copyright Equinox Academy, All rights reserved. 1 P age

3 About Equinox Academy We are a team of specialists passionate about our work and with a common ambition to share learning experiences with people in the business community as well as with civil servants and civil society. Our training and educational services take a holistic view. We usually (when budget is available) start from a thorough training needs analysis that looks at desired organisational performance and the skills required to achieve it as well as those available to the organisation, all the way to learning styles assessments and the provision of the training courses themselves, designed in line with the learning styles of the attendees. We also assist organisations in the application for funding of training courses from sources available at that point in time. We aim, wherever possible, to deliver measurable performance improvement, and support our work with deep knowledge of measurement and evaluation of learning. Our ability to combine training and subject matter expertise across systems and processes allows us focus on improving operational performance. Therefore, our solutions often go beyond training. We understand that performance is influenced by a combination of factors, and we seek to influence them as broadly as possible. Most of our solutions represent a blended approach to learning, reflecting our belief that only the right mix of media, tailored to the audience, will result in behavioural change that can bring about performance improvement. Our training is targeted, interactive and relevant. It focuses on the behaviours necessary for the achievement of business objectives. 2 P age

4 Programme Summary The aim of this course is to provide an appreciation for the role of psychology in the workplace. The course also aims to provide a sound knowledge and understanding for a number of topics in work psychology and how they can be applied to solve or avoid difficult situations that may arise in workplace settings. The target group are adults who are highly motivated to pursue further studies, having had at least 1 year of experience in human resources, management or employee / human relations post. 3 P age

5 Programme Module 1: An Introduction to Psychology at Work Time: 17:15 19:45 Dates: 17 th, 25 th October and 1 st, 8 th November 2017 Assessment: 1000 words written assignment What is Psychology? Relevance of Psychology at work. Theory of Personality. Psychodynamic Approach. Behaviouristic Approach. Humanistic Approach. Cognitive and Social Learning Approach. Module 2: Basic Principles in Personnel Selection Time: 17:15 19:45 Dates: 15 th, 22 nd, 29 th November and 5 th December 2017 Assessment: 1000 words written assignment The recruitment and personnel selection process. The concept of validity, reliability and fairness. 4 P age

6 Programme Job analysis and design. The Curriculum Vitae. The Interview. Psychometric Tests of Ability and Personality. Work Samples and Assessment Centres. Module 3: Performance in the Organisation Time: 16:30 19:00 Dates: 15 th December 2017, 12 th, 19 th, 26 th January 2018 Assessment: 1,000 words written assignment An introduction to performance management. Difference between performance management and performance appraisals. Subjective performance measurement: the pitfalls. The purpose and objective of appraisals. Conducting a performance assessment and an appraisal. Using appraisals to enhance performance. 360-degree feedback. 5 P age

7 Programme Module 4: Motivation, Change and Leadership Time: 16:30 19:00 Dates: 2 nd, 9 th, 16 th, 21 st February 2018 Assessment: 1,500 words written assignment Motivating oneself and others at the work place. Theories of motivation. Effective and Ineffective Teams. The employer-employee relationship. Leadership styles. Change management and organisational development. Module 5: Personal Development Time: 17:15 19:45 Dates: 28 th February and 7 th, 14 th, 21 st March 2018 Assessment: Presentation and Feedback Session Stress at work and work-life balance. Handling Emotions in the workplace. How to be a good communicator at work. Listening and Empathy at work. Giving Appropriate Feedback at the work place. Resolving Conflict at the work place. Assertiveness at the work place. 6 P age

8 About the Trainers Charmaine is the trainer for this course. Our executive training is exclusively designed for professionals and we strongly believe that professionals should not just expect a trainer who can walk them through theory. Our training aims are designed to be much more than that. We choose our trainers on the basis of their proven business and problem-solving abilities. Charmaine is an experienced business professional with ample experience in the Corporate Sector who also happens to be passionate about lecturing and imparting skills. Charmaine is the person with whom our clients share practical real-life scenarios and difficulties with the intent of finding solutions. Charmaine Sultana is currently Director of Studies at Equinox Academy. She has worked in human resources for the past decade, also performing as Human Resources Manager at Arkadia Marketing Ltd, gaining experience in various sectors including services, manufacturing and retail. Charmaine earned an M.Sc in Organisational Psychology from University of London, Birkbeck College, an Honours Degree in Psychology from University of Malta and a Diploma in General Management from Maastricht School of Management. During her time at Birkbeck College, Charmaine was awarded the best dissertation of the year and has also gained certification in Level A and B Psychometric testing. Charmaine s speciality is the dynamics of working relationships as well as interventions at the individual, group and organisational levels for continuous development and effectiveness. This is backed up by both her academic achievement as well as her years of experience in the HR field. 7 P age

9 About the Trainers Calvin Cassar is currently employed as Human Resources and Administration Manager at Mizzi Motors Limited, part of Mizzi Organisation. He has worked in human resources for the past six years, having worked in precedence in technical, supervisory and managerial roles. He holds an M.Sc. in Occupational Psychology from the University of Leicester and a B.Psy (Hons) qualification from the University of Malta. He holds particular interest and expertise in recruitment, assessment and quantitative analyses having gained exposure in these through academic as well as work experiences. 8 P age

10 Entry Requirement & Admission Process Entry Requirements: A Diploma or University Qualification at MQF Level 5 relating to management, sociology, policy or HR or in which there is at least one psychology component; Or relevant work experience. Admission Process: Interested applicants can register online for the course at Equinox Academy which is open to persons who are deemed to have the ability to follow such a course with profit. Acceptance may be subject to a short interview, the questions are standard and are asked to each applicant to ensure consistency and determine the student s interest in the course being applied for. Students are admitted to the training programme on a first-come-first served basis. Classes take a maximum of 14 students each, so that trainers can attend to all individual needs. Potential students who are interested in following a programme which is full will be advised of the next intake in due course. All applicants will be informed by of their acceptance or otherwise. Those accepted will also receive a confirmation letter together with the details of the training programme. 9 P age

11 Intended Learning Outcomes Knowledge & Understanding What psychology is and its relevance to the workplace; The main approaches to psychology and their application in the workplace; The essential principles when recruiting and selecting individuals; The selection process as a two-way process and the different psychometric tests that can be used to assess the ability and personality of individuals; The difference between performance appraisals and assessments as well as the importance of performance assessments and its essential principles; Different methods that can be used to assess the performance of individuals; The pitfalls that exist when assessing individual performance; The theories of motivation and the importance of motivation in the workplace; The difference between effective and ineffective teams; Leadership styles; The psychological contract between the employer and the employee; The different change models that can be applied in organisations; The different stress models and the importance of attaining work life balance; The importance of communication in the workplace; and The different strategies that may be adopted to resolve conflict at work. 10 P age

12 Intended Learning Outcomes Skills: Applying Knowledge & Understanding Demonstrate an understanding of the different types of psychological perspectives and approaches; Demonstrate knowledge of different theories of personality; Apply the different perspectives to understand the behaviour of people at work; Demonstrate an understanding of the recruitment and selection process; Demonstrate knowledge of different psychometric tests to assess personality and ability; Demonstrate an understanding of biodata and its reliability in predicting job performance; Demonstrate an understanding of assessment centres and the cost versus the benefit that this method of selection has; Demonstrate an understanding of psychometric tests and their benefits as well as limitations; Demonstrate knowledge of different methods to motivate individuals; Demonstrate an understanding of different leadership styles and their impact on employees; Demonstrate an understanding of how teams function in organisations; Demonstrate an understanding of different communication styles including verbal and non-verbal communication; and Demonstrate an understanding of workplace conflicts and how to deal with difficult and aggressive behaviours. 11 P age

13 Intended Learning Outcomes Communication Skills Discuss the different personality types; Explain best practice approaches to selecting people at work; Discuss the different selection methods and techniques; Clearly communicate the difference between selection techniques; Describe the psychometric approach and its usefulness in selecting candidates; Explain best practice approaches to assess performance at work; Discuss different performance assessments; Clearly communicate the difference between an appraisal and an assessment; Explain best practice approaches to applying motivation theory in the workplace; Discuss the different styles of leading; Clearly communicate the difference between an effective and an ineffective team; Describe the psychological contract and its importance in the employee-employer relationship; Describe planned and emergent change processes and their impact on people in the organization; Explain the causes and effects of stress; Clearly communicate the difference between assertiveness and aggression; Describe the importance of empathy and listening to others; 12 P age

14 Intended Learning Outcomes Describe how proper feedback can be delivered to others at work; and Show the importance of having effective teams to increase productivity and job performance. Judgmental Skills Examine different types of personalities. Evaluate whether a particular perspective may be more useful in specific work settings; Examine different types of selection techniques and their reliability; Evaluate which psychometric tests may be more useful for different jobs; Evaluate how a change process would impact the organization; and Evaluate own emotions and how these are likely to impact others. Learning Skills The learner will learn where to find the relevant information to be able to update his/her knowledge in relation to personnel selection; and Specialise further in human resource management, human resource development, management, recruitment and interviewing, and other areas of applied psychology. 13 P age

15 Intended Learning Outcomes Competences: Autonomy & Responsibility Develop the understanding of how policies, procedures and processes are bound to affect the behaviour of people in the organisation; Take responsibility for the recruitment and selection process in the organisation; Collaborate and liaise with different units in the organisational structure within which s/he works, with a view to be able to recruit and select the most suitable and appropriate candidates; Supervise, manage and guide other team members in matters relating to personnel selection; and Take responsibility and challenge to deal with difficult behaviours. 14 P age

16 Teaching and Learning Procedures and Resources Equinox considers an appropriate mix of teaching and learning methods that are fit for purpose and that allow learners with different learning styles and abilities to achieve mastery. Active learning strategies serve as useful educational tools when students participate and contribute to make learning a deeper, more engaging, meaningful, active and effective process of education. Thus, teaching and learning activities include: Involving Students in Well-Structured Question and Answer Sessions in Lecture Classes. Individual Think and Write Exercises. Pairing Activities Such as Think, Pair, Share. Interactive Seminars. Case Studies. Individual and Group Project Based Assignments. Student Involvement in Research. Practicum Experiences. Student Teaching. 15 P age

17 Teaching and Learning Procedures and Resources Highest risk processes may include carefully structured small group based strategies as some of these are more familiar: Collaborative Learning. Cooperative Learning. Team Learning. Problem-Based Learning. Resources Available There are a number of resources to assist students attending the course. Each training programme that the Academy provides includes: journals; custom-made learning materials such as casestudies; exercise sheets; articles and presentations. More specifically, upon payment of the tuition fee, all students will receive from the Coordinator of Studies updated communication by about the course, including the presentations for each module and any other related training material as prepared for by the trainer. Additional documents and useful printouts may be distributed in hardcopy directly during the training sessions. In some cases, a Virtual Learning Environment may also be set up by Equinox Academy and made available on the website. In this case, all students will receive individual credentials to access the system and download additional material. 16 P age

18 Assessment, Qualification and Further Learning Assessment Methods The assessment will consist of: 3 written assignments of 1,000 words each; 1 written assignment of 1,500 words; and 1 Presentation and Feedback Session. Assignments will be divided as follows: One 1,000-word written assignment on the relevance of psychology at work, the theory of personality and the various approaches; One 1,000-word written assignment on the Basic Principles in Personnel Selection; One 1,000-word written assignment on Performance in the Organization; One 1,500-word written assignment on Motivation, Change and Leadership; Final Presentation and Feedback session. Written assignments must be submitted electronically via to the tutor copying in the Coordinator of Studies (irene.debernardin@equinoxadvisory.com). All coursework will be submitted in a word document for the tutor to be able to insert feedback. The Pass Mark for the Exam is 50% and a Compulsory Attendance of 75% of the course is required. 17 P age

19 Assessment, Qualification and Further Learning Qualification Awarded The Qualification awarded is the Award in Aspects of Work Psychology with MQF/EQF Level 6 and a Qualification Workload of 6 ECTS. Further Learning Opportunities available to students - following this course include: Award in Leadership and Management; Negotiation; Stress Management; HR and Employment Law; Dealing with Cultural Diversity in the Work Place; and Interviewing Skills. 18 P age

20 Fees The Fee for the Course is as follows: Registration Fee (Non-Refundable): EUR 35. Course Fee including: Lectures, Course Notes, Certificate of Attendance, Refreshments (Please see our Terms & Conditions on changes, rejections & cancellations): EUR 1,050 Examination Fee (Optional) including NCFHE-Accredited Certification upon accomplishment of the Exam: EUR 40 By registering for the course, you are agreeing to be bound by all the terms and conditions including payment terms. Upon Registration, an invoice will be issued for payment which includes the Registration Fee, the Course Fee (which you will not be required to pay in terms of rejection but for which you are agreeing to pay in case of acceptance in line with our Terms and Conditions) and Examination Fee. The invoice is to be paid in its entirety within 15 days from the day of issuance. However, should you not meet the Eligibility Criteria for the selected course, the Course Fee will either not be levied or will be refunded if it has already been paid; the Registration Fee will remain non-refundable, whereas the Examination fee shall be settled upon registration for the exam. Should you wish to check about your Eligibility or clarify any other issues prior to Registering, kindly contact us on: This course qualifies for Get Qualified funding, through which you can claim back 70% of the course expenses. For more information and for the application forms, please visit 19 P age

21 Sessions Sessions for this course will be held as follows: Module 1 17 th, 25 th October and 1 st, 8 th November 2017 Module 2-15 th, 22 nd,29 th November and 5 th December 2017 Module 3-15 th December 2017, 12 th, 19 th, 26 th January 2018 Module 4 2 nd,9 th, 16 th, 21 st February 2018 Module 5 28 th February and 7 th, 14 th, 21 st March 2018 The sessions above will be held in English. The venue of the course will be communicated to the registered participants ahead of course commencement. 20 P age

22 Sessions OCTOBER M T W T F S S NOVEMBER M T W T F S S DECEMBER M T W T F S S JANUARY M T W T F S S FEBRUARY M T W T F S S MARCH M T W T F S S P age

23 Contact Details Equinox Academy Ltd, 36 Archbishop Street, Valletta VLT 1447, Malta (+356) QUESTIONS & ANSWERS Go ahead. Ask away. Get in touch on any of the channels above. Where we hope you ll find the answer to any question you may have about us and our courses. 22 P age