MANAGEMENT CONTACT: (Tuesdays and Thursdays 5pm 6pm) MOCK QUESTIONS

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1 MANAGEMENT CONTACT: (Tuesdays and Thursdays 5pm 6pm) MOCK QUESTIONS SECTION A PART I MULTIPLE CHOICE QUESTIONS 1. ONE of the following is NOT a source of conflict in organisations. A. Differences in perception B. Limited resources C. Departmentalisation D. Clarification of goals and objectives E. Violation of territory 2. An assessment of the business characteristics of a firm or organisation with emphasis on the strengths and weaknesses of the firm or organisation is A. Business objectives B. Business Profile C. Business Ethics D. Business focus E. Business analysis 3. The process of comparing an organisation s practices and technologies with those of other organisations is known as A. Benchmarking B. Empowerment C. Technological forecasting D. Competitive intelligence E. Environmental scanning Page 1

2 4. A managerial approach that relies on regulation through rules, policies, supervision, budgets, schedules, reward system and other administrative mechanisms aimed at ensuring that employees exhibit appropriate behaviour and meet performance standards is A. Market control B. Cybernetic control system C. Clan control D. Bureaucratic control E. Non-cybernetic control 5. Which of the following concepts is best designed to build profitable relationships with target consumers? A. Societal marketing concept B. Marketing concept C. Production concept D. Product concept E. Target concept 6. ONE of the strategies used to stock the products of a company in as many outlets as possible is referred to as A. Exclusive distribution B. Selective distribution C. Conclusive distribution D. Deductive distribution E. Intensive distribution 7. A Manager communicating goals, inspiring and motivating employees, providing examples for people to follow and guiding people to work well together is engaging in...function of Management. A. Planning B. Organising Page 2

3 C. Leading D. Co-ordinating E. Controlling 8. Which of the following promotion tools is meant to persuade resellers to carry a brand, give it shelf space, advertise it and push it to consumers? A. Staff promotion tools B. Sales force promotion tools C. Consumer promotion tools D. Business promotion tools E. Trade promotion tools. 9. Which of the following is NOT a function of an office? A. Receiving information from internal and external sources B. Keeping records of information C. Storing, sorting and retrieving documents D. Keeping of imprests E. Keeping the environment clean. 10. Fayol s principle of promoting employees loyalty and continuity of service is A. Equity B. Espirit de corps C. Stability of tenure D. Discipline E. Order. 11. The activity that monitors the production process to ensure that everything goes according to the production plan is... A. Production Planning B. Quality Control Page 3

4 C. Routing D. Production Control E. Production Monitoring. 12. Which of the following Statement is true of Strategic Plan? A. Plans designed to meet an organisation s broad goals B. Broad organisational goal, based on planning premises which justifies an organisation s existence C. Plans that state the mission of an organization D. Plans that prescribe the strategy of an organization E. Plans that contain implementation procedures of an organisation. 13. The principle which states the number of persons a manager can supervise directly is... A. Span of control B. Span of manager C. Accountable manager D. Span of management level E. Functional principle. 14. A dysfunctional conflict is best described as... A. confrontation between groups that enhance and benefit the organisation s performance B. confrontation between groups that harm the organization or hinders achievements of goals C. cognitive awareness on the part of at least one party that events have occurred or that condition exist favourable to creating overt conflict D. awareness which includes emotional involvement E. interdependence that requires one group to complete tasks before another group. Page 4

5 15. A document that prescribes the responsibilities and privileges of each business partner is... A. Prospectus B. Articles of Association C. Memorandum of Association D. Certificate of Incorporation E. Partnership Agreement. 16. A new approach to strategic control developed by Kaplan and Norton retraining financial and non-financial measures is... A. Total Quality Management B. International Standard Measures C. Six Sigma Approach D. Balanced Score Card E. Management Control 17. Which of the following is NOT a characteristic of effective control systems? A. Accurate B. Timely C. Realistic D. Flexible E. Corrective action 18. Extending an existing brand name to new firms, colour, size, ingredients or flavours in an attempt to develop brands is called... A. Brand extension B. Line extension C. Service extension D. Multibrands E. New brands. Page 5

6 19. Which of the following is NOT ONE of the steps involved in the selling process? A. Pre-approach B. Approach C. Presentation D. Promotion E. Prospecting. 20. According to Henry Mintzberg, a manager engaging in interpersonal roles will serve as... A. Monitor B. Figurehead C. Disseminator D. Spokesperson E. Negotiator. 21. Which of the following is NOT a selection process? A. Medical evaluation B. Interview C. Employment test D. References check E. Emotional assessment 22. A training technique that involves moving a trainee from a department to another department to broaden the employee s experience is A. Succession training B. Off- the- job training C. Job rotation D. Action training E. Role playing Page 6

7 23. Which of the following is NOT a procedure used by managers to identify training needs? A. Analysis of job requirements B. Organizational analysis C. Survey of human resources D. Performance appraisal E. Different standards 24. Which of the following is NOT an objective of compensation management? A. To attract qualified manpower B. To motivate the employees C. To retain the workers, thus reducing the rate of labour turnover D. To improve the standard of living of the workers E. To ensure wages and salaries align with other sector 25. Which of the following is NOT categorized as extrinsic motivation? A. Salary and fringe benefits B. Promotion C. The work environment D. Recognition on the job E. Conditions of work 26. Which of the following theories of leadership holds that there are certain innate characteristics that can determine successful leadership? A. Great man theory B. Initiative theory C. Traits theory D. Competency theory E. None of the above Page 7

8 27. Plans that are generally developed by top management in consultation with the Board of Directors is known as A. Operational plans B. Functional plans C. Strategic plans D. Segment plans E. Action plans 28. In the structure of decision making, the first step is known as A. Development of alternatives B. Selection of alternatives C. Identification of the problem D. Implementation of alternative E. Analysis of alternatives 29. The management function which serves as linkage of activities of the various departments of the organization is called A. Organising B. Coordination C. Controlling D. Motivating E. Directing 30. The first element of an organizational control system is known as A. Monitoring actual performance B. Comparing and establishing deviations C. Setting objectives and targets D. rectifying mistakes E. taking corrective actions Page 8

9 PART II SHORT-ANSWER QUESTIONS (30 Marks) 1. Computer based information system for more effective planning, decision making and control is known as The process whereby union and management representatives reach a negotiated labour management agreement is known as A management tool for putting pressure on unions by closing the business is The leadership style where the focus of power is more with the group as a whole and there is greater interaction within the group is known as Information received back from the receiver which allows the sender to make sure the meaning is received is A leadership style that emphasizes work accomplishments and performance result is known as Individual or group that initiates communication with another individual or group is called A strategic concept considering consumers wants, the company s recruitments and consumers long run interest is called New product development process where a detailed version of the new product idea is stated in meaningful consumer terms is The content of a marketing plan that presents in brief the main goals and recommendation of the plan for management review is Characteristics of services that their quality may differ greatly, depending on who provides them and when, where and how is The compound name used for the 4Ps of marketing is What is an activity or benefit that one party can offer to another that is essentially intangible and does not result in the ownership of physical item? 14. The step in the selling process in which a sales person identifies potential customers is The process of setting objectives to be accomplished in the future and outlining steps that are considered adequate to attain the projected objectives is called... Page 9

10 16. A decision made in response to unestablished procedure is termed The authority of members of staff over the activities of other departments as they relate to specific staff responsibilities is known as The superior-subordinate authority relationship that starts at the top of the organisational hierarchy and extends to the lowest level is The system that involves overseeing the implementation of operating plans, monitoring day-to-day results and taking corrective action when required is called Financial ratios that help measure management s ability to control expenses and earn profits through the use of organisational resources are... THEORY QUESTIONS QUESTION 1 What is planning? Of what benefits is the concept to an organisation? QUESTION 2 (a) What is maintenance? (b) State and carefully explain the different types of maintenance, highlighting their advantages and disadvantages. QUESTION 3 Define the term Price. Explain the characteristics of pricing strategies for a new product. QUESTION 4 Management is a social process involving acquisition and utilisation of resources to achieve organisational performance. Page 10

11 (a) Describe management as a process. (b) What are the resources employed by organisations? (c ) Explain the main dimensions of managerial performance. QUESTION 5 a. With the aid of a simple diagram, illustrate the key elements of a communication process. b. List FIVE common barriers to effective communication in organizations? c. State how each of the FIVE barriers listed above can be mitigated. QUESTION 6 a. What is Human Resource Planning? (2 Marks) b. Describe the stages of Human Resource Planning (7½ Marks) c. What benefits do organizations stand to gain from Human Resource Planning? Page 11