Day 2 Leading a successful service - Looking around workbook

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2 Agenda Topic Arrival and registration Session 1: Welcome back Session 2: Well-led in reality - success in a box and challenges Break Session 3: Leadership as host Session 4: Visions and values Lunch Seekers activity feedback Session 4: Visions and values (continued) Break Session 5: Capability and evidence Session 6: Measuring success Session 7: Commitment to action, review of day and take home About online content The Well-led Programme is complemented by exclusive online content. Access to this content will be available upon completion of each workshop s evaluation survey, which will be ed directly to you at the end of each day. Please note that whenever you see the following symbol in the programme s presentation slides, there is associated online content available. Also available online: all presentation slides hand-out resource

3 Session: Well-led in reality Online content includes: Key drivers of quality care Culture, Values and Visibility recommendations, examples and telling signs How CQC inspection focus is evolving? Notes

4 Additional notes (cont.) Innovation was identified as a characteristic of outstanding services, with good leaders described as being innovative or creative, especially when adopting really personcentred practice and solutions to individual care needs, instead of simply seeing the risks or barriers. The State of Adult Social Care Services: 2014 / 2017 CQC

5 Session: Leadership as host Online content includes: Leadership as host article Notes

6 Additional notes (Cont.) The demands placed upon registered managers define the necessity for registered managers not to become blinkered by the challenges of the day-to-day role. It s incumbent that we look outside of our own service, keeping our focus on our personal continuous development. We need to seek out every opportunity and methodology to update our knowledge, our skill set and our practice. David Morgan, Group Manager of Care and Care Services, Christadelphian Care Homes Lead by example, ensure everything you do is the best it possibly can be within the time available if you strive to do a great job your staff will follow your lead Stephen McCoy, Director, Bluebird Care Central Bedfordshire

7 Session: Vision and values Online content includes: Values based leadership (Copeland) Good and outstanding care providers vision statements Vision and values self-reflection Dream task (triad activity) Additional notes The relationship between managers and their own leaders and managers is critical. Good managers can only be effective in an environment where their values are shared and upheld, and they are listened to and supported. My advice to owners and leaders: invest in developing your managers to be fantastic, support them so they stick with you, and when they move on, celebrate their contribution - and make sure you have someone ready and able to step into their shoes. Georgina Turner, Programme Head Employer Engagement, Skills for Care

8 Additional notes (cont.) In the interview with new staff, we explain about our ethos at the home and that we expect our Residents to receive a high standard of care. We inform them that standards are monitored on a daily basis by various people working in the home i.e. Care Supervisors, Managers etc. Rebecca Elford, Nominated Individual, The Old Vicarage Residential Care Home

9 Session: Capability and evidence Online content includes: Capability and evidence workbook Additional notes Effective leadership is the essential ingredient to drive standards and change which is why we have three exceptional registered managers s who have varying competencies, skills and experiences to drive our quality agenda. Our management team are qualified to teach, train, assess and verify, so we can skill people, create opportunities to develop in their role and support them to achieve high competency levels. Kevin Hewlett, Director/Registered Manager, Hale Place Care Homes

10 Session: Measuring success Online content includes: Star diagram Additional notes

11 Additional notes (cont.) Good leaders, both at registered manager and provider level, have a big influence on the quality of adult social care that people receive. They have an important role in shaping a positive culture in a service including creating a supportive environment for staff, listening to their concerns, and communicating well with them, other professionals, and people who use services and their families and carers. They also genuinely appreciate diversity and seek ways to meet equality, diversity and human rights. We have found that having a committed and consistent registered manager can have a big influence on the quality of care that people receive. The State of Adult Social Care Services 2014 / 2017 CQC

12 Skills for Care related resources Registered manager membership The Registered manager membership ensures that those managing regulated care services access important information and keep informed via regular specialist communications. There are a range of benefits of joining the membership including: a copy of the Registered Managers Handbook an exclusive member s newsletter containing monthly cut out and keep updates to add to your handbook the opportunity to receive mentoring or become a mentor for other registered managers access to over 100 electronic resources catalogued online to help you with your role access to our LinkedIn forum, exclusive to registered managers the registered manager s member logo to use on communication materials an online toolkit to help you compare your leadership against the Leadership Qualities Framework discounts on leadership development programmes discounted access to HR support. Level 5 Diploma in Leadership for Health and Social Care This is the qualification recommended for those wishing to become a Registered Manager. The qualification has been specifically developed to focus on the knowledge and workplace competence needed to run a successful health or care service. With a high turnover rated of registered managers within some services and the impact that gap periods of such key personnel can have on the quality of care, effective succession planning and the development of talent using this qualification is strongly recommended. Whilst Skills for Care helped to shape this qualification, we not deliver it ourselves but our Endorsed Learning Providers can help. Adult social care employers can reclaim a contribution to the cost of qualifications back using our Workforce Development Fund. The knowledge parts of the qualification can also be covered by the new Level 4 Certificate in the Principles of Leadership and Management, making that a good developing route for aspiring new managers.

13 Good and outstanding care guide Launching in April 2017, this new guide draws on insight from over 250 CQC inspection reports and engagement with a number of providers rated good or outstanding. The guide provides recommendations, practical examples and alerts regulated services what to avoid, helping them to achieve a successful inspection. The guide covers a wide range of CQC inspection areas of focus, including staffing levels, medicines, safeguarding, recruitment, staff support, culture, vision and values, improvement and sustainability. It is complemented by films providing insight into a number of services rated as good or outstanding. Care Improvement Works This online tool helps signpost services to products and services from Skills for Care, SCIE and NICE covering the areas of CQC inspection. Regularly updated, Care Improvement Works can help services both plan and respond to inspection outcomes. From free training materials to guidance and clarity on national standards, the tool enables employers to select areas for improvement and access associated resources. Culture toolkit This comprehensive online site helps adult social care employers to create and maintain the right culture to deliver safe, effective, responsive and well-led care. The Culture toolkit covers the following focus and provides some practical ways to help managers and leaders shape what is needed by the service: a sense of identity shared values and assumptions norms and expectations lines of communication complex sub cultures continuous development and change supporting materials include; a business case for culture, understanding workplace culture, self-assessment tool etc.

14 Further reading The Advantage: Why Organizational Health Trumps Everything Else in Business Patrick Lencioni In this book, Lencioni brings together his vast experience and many of the themes cultivated in his other best selling books and delivers a first: a cohesive and comprehensive exploration of the unique advantage organizational health provides. Available here. Blackbox Thinking Matthew Syed In this wide-ranging and provocative book, Matthew Syed, the award-winning Times columnist and bestselling author, explores the mental game of sport. Covering topics such as loyalty, risk, motivation and fear, probing difficult subjects including corruption, race and hooliganism, and with insights into the mind-set of some of the most talented sportspeople from Billie Jean King to Cristiano Ronaldo to the greatest of them all, Muhammad Ali The Greatest uncovers what it takes to reach the very top. Available here. Problems, problems, problems: The social construction of Leadership Keith Grint Sage Journals Available here.