Day 1 Know yourself - looking inwards workbook

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2 Agenda Topic Arrival and registration Session 1: Welcome introductions, agenda and objectives Icebreaker and quiz Session 2: Well-led is about Leadership part a Break Session 2: Well-led is about Leadership part b / management is Lunch Session 3: Well-led in reality Nazareth Lodge Session 4: Knowing yourself and how others perceive you Session 5: Key skills for leaders in social care part a. Create a leader Break Session 5: Key skills for leaders in social care part b. Self-care and resilience Session 6: Self-assessment feedback Review of day and take home About online content The Well-led Programme is complemented by exclusive online content. Access to this content will be available upon completion of each workshop s evaluation survey, which will be ed directly to you at the end of each day. Please note that whenever you see the following symbol in the programme s presentation slides, there is associated online content available. Also available online: All presentation slides Hand-out resource

3 Session: Welcome - introductions, agenda and objectives Online content includes: Welcome film What do people want to get from, programme template Icebreaker bingo Additional notes

4 Additional notes (cont.) The professionalisation of our sector starts with the individual. Good leaders influence organisational culture, sustain quality and support teams to deliver the highest standards of care. Good leadership changes people s lives. Good leadership in Health and Social Care is the foundation for the sustainment of safe, effective and compassionate services for the most vulnerable people in our communities. It enables staff teams to deliver support and care in person centred ways. Acting as role models and embracing the daily challenges of complex and diverse situations, they set the pace and culture for the organisations they represent. Raymond J Corry Head of Learning and Development Creative Support Ltd

5 Session: Well-led is about leadership Online content includes: Culture continuum assessment People management article Leadership and management match 5 activity Additional notes

6 Additional notes (cont.) When we ask whether a service is well-led, we find out if the leadership, management and governance of the organisation assures the delivery of high-quality, person-centred care, supports learning and innovation, and promotes an open and fair culture. The State of Adult Social Care Services 2014 / 2017 CQC High-quality care that we would be happy for anyone we love, or ourselves, to receive. Over three-quarters (77%) of adult social care services are good. These are services with leaders who inspire a positive culture focused on providing person-centred care treating people as people and not just as recipients of care. These leaders motivate, develop and value their staff who work tirelessly and skilfully to support people to live their lives to the full, with dignity and respect. The lives of people using adult social care can be transformed or their final days remembered for the care and compassion they and their families and carers experienced. The State of Adult Social Care Services 2014 / 2017 CQC

7 Session: Well-led in reality Online content includes: Registered Manager compilation film Leading the way recommendations, examples and telling signs Top tips Additional notes

8 Additional notes (cont.) Strong leadership has a pivotal role in both high-performing services and bringing about improvement in adult social care. At registered manager level strong leadership was characterised by individuals with an innovative, outward or forward looking approach who were open to feedback and actively sought out best practice to steer improvement. The State of Adult Social Care Services 2014 / 2017 CQC

9 Session: Knowing yourself and how others perceive you Online content includes: Colours exercise Pre-course Leadership Qualities Framework self-assessment Additional notes

10 Session: Resilience and self-care Online content includes: Resilience self-assessment activity Additional notes

11 Additional notes (cont.) As a leader, I believe that the more you understand about how you impact on others and the pros and cons of your own actions and behaviours, the more you can reflect on how you can create better formulas to improve opportunities for positive outcomes and actions in the workplace and in business growth and development. Bernadette Mossman Healthcare Director Vida Healthcare

12 Skills for Care related resources Leadership Qualities Framework The Leadership Qualities Framework (LQF) describes the attitudes and behaviours needed for high quality leadership at all levels across the social care workforce. It focuses on the values and behaviours that provide the foundations for effective leadership in social care. It can be used: by individuals to review and reflect on their performance as a leader to support recruitment and selection to leadership and management roles to inform the design of staff development and leadership learning programmes to review individual, team and organisational development and performance. Manager Induction Standards / Becoming a Manager workbook The Manager Induction Standards set out what a manager needs to know and understand to perform well in their role. They are a versatile tool (supported by a practical workbook) aimed at: new managers - those new to management and those new in post who have previously managed other care services existing managers - to use as a benchmark of their own practice and potential learning and development needs, especially if their role has changed over the years aspiring managers - to plan an appropriate development programme, increase their understanding of the expectations of a manager role and increase their potential of securing management positions in the future. Greater resilience, better care The Greater resilience, better care resource will help managers and the workforce look at their stress levels and overall wellbeing, and what they might do to improve things, so that they can focus on the job of caring for those who need support. The resource is for everyone and offers practical advice and exercises on how to build your resilience and cope with stress. Registered manager networks Peer to peer support is available from 150+ registered manager networks in operation across England. The networks are led by registered managers who ensure the topics discussed at meetings are always relevant to those attending.

13 Further reading Engaging leadership: Creating organisations that maximise the potential of their people CIPD This research Insight is about how an organisation, irrespective of size, sector or area of business, can exploit the potential of its people such that they can give their best in performance terms, in a way that increases their motivation, morale and well-being. Available here. Cast in a new light Beverly Alimo-Metcalfe People Management article Funded by the NHS, and carried out by ourselves and researchers at King s College London and the Sainsbury Centre for Mental Health, the study looked at the impact of leadership on the successful implementation of change in multi-professional teams. Available here. Management Articles of the Year Chartered Management Institute Various articles looking at a range of subjects including; a new model of engaging leadership and evidence of its effect on team productivity, and staff morale and wellbeing at work, leading through change and rethinking change: downsizing businesses. Available here. Growing Support social enterprise example Growing Support Growing Support is an award winning social enterprise tackling loneliness, social isolation and inactivity. There website provides practical examples of their work. Available here.