START YOUR NEW CAREER TODAY BSB30415 CERTIFICATE III IN BUSINESS ADMINISTRATION TRAINEESHIP. More than a qualification.

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1 START YOUR NEW CAREER TODAY BSB30415 CERTIFICATE III IN BUSINESS ADMINISTRATION TRAINEESHIP More than a qualification.

2 WHY AUSTRALIS? Learn from industry leading expert Trainers The flexibility of blended learning Regular access to your Trainer Queensland Government Pre-Qualified Supplier - gain access to a range of Subsidised Training Programs

3 GAIN PRACTICAL SKILLS & KNOWLEDGE IN ONE OF THE MOST FREQUENTLY ADVERTISED & HIGHLY SOUGHT-AFTER ROLES. The BSB30415 Certificate III in Business Administration course will give you a great kick-start into a highly rewarding career in office administration or team support roles. This Traineeship course will teach you the fundamental business administration skills you ll need to be successful. You ll learn how to organise your work priorities, how to deliver great customer service or handle complaints. You ll also gain invaluable experience working within diverse environments and with a range of people, often in a key supporting role. Learning how to create a range of office documentation is an important part of the course, and is a talent that s required to be successful in today s job market. You will also develop outstanding keyboard speed and accuracy. Recently added to the course is also a bonus series of soft skills training in Business Etiquette, Attention to Detail and Time Management. Recognition of Prior Learning Get credit for your existing experience. RPL (Recognition of Prior Learning) recognises the skills and knowledge you ve previously gained through work and life experiences and maps the evidence of these against the criteria for individual units of competency. YOU LL LEARN TO: Deliver high quality customer service Develop keyboarding speed and accuracy Organise schedules and manage diaries Design and produce a number of different types of documents relevant to the workplace CAREER OPPORTUNITIES Administration Officer Personal Assistant Reception and Front Desk KEY INFORMATION Nationally Accredited Blended delivery Available under User Choice* * Eligibility criteria applies, for more information visit gov.au/training/incentives/userchoice.

4 BSB30415 CERTIFICATE III IN BUSINESS ADMINISTRATION This qualification applies to a range of administrative roles in varied contexts. Individuals in these positions use some discretion and judgement and may provide technical advice and support to a team.

5 COURSE CONTENT The units selected in this course cover a range of administrative tasks and skills that are relevant and valuable to most businesses. Skills such as producing a range of business documentation, organising schedules, keyboard speed and accuracy and providing and monitoring quality customer service. Trainees will benefit from consolidating their knowledge and skills while working, improve upon their skills and progress towards a formal qualification. UNITS OF COMPETENCY BSBWOR301 BSBITU307 BSBWHS201 BSBDIV301 BSBCUS301 BSBCMM301 BSBWRT301 BSBITU303 BSBITU306 BSBADM307 BSBITU304 BSBITU309 BSBITU302 Organise personal work priorities and development Develop keyboarding speed and accuracy Contribute to health and safety of self and others Work effectively with diversity Deliver and monitor a service to customers Process customer complaints Write simple documents Design and produce text documents Design and produce business documents Organise schedules Produce spreadsheets Produce desktop published documents Create electronic presentations

6 WHO DOES WHAT IN TRAINEESHIPS Trainee or School-Based Trainee (SAT) The employer hires a Trainee. If the Trainee is under 18, they may require a parent or guardian to provide signed consent on the training contract. If the Trainee is school-based, their school must give approval. Employer or Host Employer Employers of Trainees are required to assist and supervise work-based training, pay wages and provide entitlements, provide a safe working environment and release their Trainee from work to participate in training and assessment with the SRTO. The myapprenticeship selfservice website allows registered Trainees to update their contact information, access training contract details and view training results on myapprenticeship. Visit qld.gov.au/myapprenticeship.

7 WHO DOES WHAT IN TRAINEESHIPS Australian Apprenticeship Support Network (AASN) Provider The employer will contact the AASN provider who assists the employer and Trainee (or SAT) to get started in their Traineeship. The AASN provider will assist the employer and Trainee to complete and sign a training contract form which is a legally binding contract. Once the Traineeship has commenced, the AASN provider will become the first point of call for any matters relating to the Traineeship. The AASN provider can also be contacted regarding incentives, support services and workplace visits. Supervising Registered Training Organisation (SRTO) The SRTO assists in developing the training plan, delivering the training, including workplace visits and providing support throughout the Traineeship to ensure the training stays on track. The SRTO may also be referred to as the training organisation, RTO or college. The SRTO can be contacted regarding the training plan or training record logbook; training delivery and assessment queries or concerns; credit or recognition of prior learning; facilitation of the core skills assessment (where required) and progression of the Trainee towards completion of their training contract. AS A TRAINEE, YOU LL EARN WHILE YOU LEARN! YOU CAN THEN APPLY THIS NEW KNOWLEDGE AND SKILLS TO YOUR WORK IMMEDIATELY. Department of Employment, Small Business and Training The department oversees and administers the Traineeship system and helps employers and Trainees or SATs get the most from their experience. Contact Apprenticeships Info for advice, support and referrals to regional offices. The Queensland Skills Gateway provides access to information on vocational education and training including government funding and eligibility. For more information, please visit skillsgateway. For additional information on approved courses for Traineeships please visit

8 TRAINEESHIP FREQUENTLY ASKED QUESTIONS What is a Traineeship? A traineeship, also known as an Australian Apprenticeship, is a way for a person to be trained in an accredited qualification whilst being employed full time, part time or under a school-based apprenticeship. A traineeship allows Trainees to earn whilst they learn and apply their knowledge in the context of their workplace. The traineeship is bound by a training contract between the Employer and the Trainee. As such, there are a number of responsibilities that both parties must adhere to during the nominal term of the contract. As a Pre-qualified Supplier in approved courses, Australis College is able to offer traineeships to eligible Queensland residents/workers. What are the Trainee and Employer responsibilities with a traineeship? The Apprenticeship Info website has information sheets that detail the responsibilities of the Trainee and the Employer. Employer: apprenticeshipsinfo/information-resources/ information-sheets/atis-013 Trainee: apprenticeshipsinfo/information-resources/ information-sheets/atis-003 Supervision requirements The person responsible for supervising the Trainee must also meet supervision requirements. This entails holding the qualification that the Trainee is enrolling into, or being able to demonstrate that they have the equivalent skills and knowledge. The Supervisor may be required to undertake a a competency mapping process with the College and provide evidence such as certification or work experience such as a resume and position description or go through a Recognition of Prior Learning process with the College. How do I find a traineeship? The Queensland online portal, Skills Gateway qld.gov.au/, is the best source to find a qualification available under a traineeship, or to find a Registered Training Organisaation (RTO). Alternatively, an Australian Apprenticeship Support Network (AASN) can be contacted.

9 TRAINEESHIP FREQUENTLY ASKED QUESTIONS What is an Australian Apprenticeship Support Network? An AASN is contracted by the Australian Government to offer free support services to Trainees. They are not a party to the training contract, however they facilitate the registration of the training contract and any variations that may impact upon it. A local AASN can be located using the following search tool australianapprenticeships.gov.au/find-myaasn/full-list. How long does the traineeship last? Each qualification under a traineeship will have its own nominal term. This nominal term is outlined on the Queensland Training Information Service (QTIS) training.qld.gov.au/traineeship. The nominal terms listed against each qualification are for full time enrolments. Those enrolling under a part time or school-based arrangement will have double the nominal term to complete their training. How often does the Trainee attend training? This will be determined on an individual Trainee basis with each workplace. Every workplace must release trainees from normal work activities to participate in training and assessment. When completing the Traineeship Agreement and Handbook, the College will discuss and document agreed days and hours for the Trainee to be released from work. What does a Trainee get paid? Employers are to pay Trainees in accordance with pay requirements set out by the Fair Work Ombudsman. For more information, please visit fairwork.gov.au/pay/minimum-wages/ apprentice-and-trainee-pay-rates. Are there any costs involved with a traineeship? Fees are involved with full time and part time traineeships. These fees may be charged to the Trainee and/or the Employer as a contribution fee. Trainees that are under a school-based traineeship do not incur contribution fees. What is an Employer Contribution fee? In some instances, the College may choose to charge an Employer contribution fee where there is a significant cost to the College such as travelling to regional areas, a request for more frequent workplace visits or additional resources. This will be disclosed during the induction process if this applies. A re-assessment fee is charged to the Employer should the Trainee not demonstrate competence in a unit of competency following two assessment submission attempts. What is a Student (Trainee) Contribution fee? Student Contribution fees are the nongovernment financial contribution to the cost of training and assessment. These are calculated at $1.60 per nominal hour for each unit of competency within a traineeship qualification. There are exemptions to these fees if a Trainee meets certain criteria and can provide supporting evidence. A partial exemption is calculated at $1.60 per nominal hour times 40% for each unit of competency. A full exemption does not require a fee to be charged. For more information regarding the Student Contribution fees and criteria for exemptions go to the User Choice tab on the follwing page of our website: Is there an eligibility criteria to enrol into a traineeship? Trainees must be able to supply one form of evidence for each eligibility criteria of: Citizenship. Date of Birth. Permanent residency. Eligibility of concession (if applicable). User Choice eligibility criteria may also apply. Employers can discuss individual Trainee eligibility with their AASN. For more information about the User Choice program visit: gov.au/training/incentives/userchoice.

10 COURSE SUPPORT There are 13 units of competency in the BSB30415 Certificate III in Business Administration. Students will be supported throughout their program by an allocated Trainer to support individual learner needs. Australis College will integrate the activities, bringing together some units that reflect real industry outcomes and processes. ENROL TODAY. More than a qualification australiscollege.edu.au Version /07/2018. Correct at the time of publication but subject to change. Australis College Pty Ltd, RTO 31518, trading as Australis College, Australis Natural Health College, Australis Aviation College. Head Office - Suite 10, Level 1, 50 Sanders Street, Upper Mount Gravatt, QLD, 4122