How to develop a. Culture of Engagement. & drive. Big Results with Adrian Gostick

Transcription

1 How to develop a Culture of Engagement & drive Big Results with Adrian Gostick

2 Appreciate great work

3 High-performance teams (Simon & Schuster, Feb. 2018)

4 Engaging cultures that attract & retain great talent

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6 The All In Road Map Create an Investor Focus Cheer for Each Other

7 POSITIVE CULTURE noun 1. a team or entire organization where people BELIEVE what they do MATTERS and they can make a DIFFERENCE

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9 The Great Blondin Niagara Falls June 30, 1859

10 Get in the wheelbarrow

11 Are you ALL IN? Are your PEOPLE?

12 YOU own your CULTURE!

13 Stephen Sadove, Chairman

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15 Engaged employees differentiate your culture

16 New Research Largest survey ever conducted on the elements of great work cultures Willis Towers Watson

17 HOW Large? 2-yr study of 300,000 people

18 Study Focus How do some cultures get people?

19 Aha #1 People in high-performance cultures are engaged enabled energized

20 E + E + E E + E + E Engaged Strong attachment to organization and willing to give extra effort Enabled Environment that supports productivity Energized Greater sense of drive & purpose

21 E + E + E + E + and & Operating OPERATING MarginMARGIN

22 Top drivers of engagement Appreciation Communication Alignment Opportunity & Well-Being Trust Pride Engageme nt

23 What does it mean to be ENABLED at work?

24 What does it mean to be ENERGIZED at work?

25 Good leaders focus on what to do and how. Great leaders remind us why

26 Aha #2 Seven-step road-map

27 All In Road Map

28 Let s talk about

29 It is not a lack of intelligence that sinks cultures, but

30 Agile Teams 1. Everyone feels safe to speak up and challenge traditional ways

31 Think about: Impact on the TEAM 31

32 Safe Place Everyone can ask questions or make suggestions without fear of looking stupid or incompetent (no dumb ideas) We will be respectfully challenging of each other without acting negative Anyone can suggest innovative ideas without being perceived as disruptive No one laughs, no one criticizes

33 Industry Pub: What if Lamborghini & Tesla designed a helicopter?

34 FCX 001

35 Agile Teams 1. Everyone feels safe to speak up and challenge traditional ways 2. Positive radicals allowed a voice

36 Agile Teams 1. Everyone feels safe to speak up and challenge traditional ways 2. Positive radicals allowed a voice 3. Leader helps focus employees on mission of organization & why it s important

37 Mission To reach for new heights and reveal the unknown so that what we do and learn will benefit all humankind

38 The All In Road Map

39 Engagement is a one-on-one skill

40 Partner With Talent

41 Ask Employees at 90 Days Have we lived up to our promises to you? What do we do well around here? Have you seen things in your other jobs that might help us? Have we done anything in the last 90 days that might cause you to leave?

42 23 Motivators / 5 Identities

43 Millennials Rising Deloitte: By 2024, 75% of global workforce will be Millennials

44 Most Motivating Work Concepts for Millennials 1. Learning (68%) 2. Impact (65%) 3. Family (51%) Least Motivating: 21. Autonomy (18%) 22. Ownership (17%) 23. Money (10%) N= 50,000

45 You May Not Share the Same Motivator Age Autonomy 18% 27% 33% 34% 39% Developing Others Motivators as Your Employees 19% 22% 28% 31% 29% Variety 36% 38% 44% 50% 54% Recognition 32% 28% 23% 13% 8% Friendship 33% 29% 27% 27% 24% Fun 30% 27% 23% 21% 23% % of people who have this as a top 7 Motivator

46 The All In Road Map

47 The soft stuff is the hard stuff

48 What ratio of positive to negative feedback is ideal at work?

49 Harvard Business Review Top performing teams gave each other 5.6 positive comments for each negative March : : : 1 LOW MED HIGH Performance

50 University of Washington 1992 study by John Gottman Using positive to negative comments of newly married couples, researchers found they could predict divorce with 94% accuracy 0.77 : 1 Divorced 5 : 1 Still Married

51 Do it now ROOT BASICS Do it often Be specific Be sincere

52 The All In Road Map Create an Investor Focus

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