Licensing Manager. Operational Manager (Business)

Transcription

1 Job Description Service Community Job Title Licensing Manager Post No CN041 Salary Grade Grade H Hours 37 Responsible to Operational Manager (Business) Responsible for Direct Reports: 5 Purpose of Post: To support the Operational Manager (Business) in overall responsibility of the team whilst concentrating on managing the Licensing Team. 1. Responsible for the operational management of the Licensing Team and the development and provision of services in accordance within the relevant statutory and policy framework 2. Responsible for the Council s licensing functions, including the sale and supply of alcohol, regulated entertainment, late night refreshment, taxis and private hire, betting, gaming and lotteries, street trading, sex establishments, charitable collections, hypnotism and other miscellaneous activities. 3. To act as the senior technical and scientific advisor on matters relating to licensing 4. To engage with other agencies and local, district and regional level to promote licensing, and licensing policies and objectives Main Duties and Responsibilities: 1. To effectively manage the licensing section and carry out the full range of duties relating to the Councils statutory obligations under various licensing regimes, including the sale and supply of alcohol, regulated entertainment, late night refreshment, taxis and private hire, betting, gaming and lotteries, street trading, sex establishments, charitable collections, hypnotism and other miscellaneous activities. 2. To receive and verify applications for Council s licensable activities, including ensuring the receipt of relevant fees. Ensure that the appropriate consultation has been undertaken by

2 applicants and liaising with police, fire, highways, etc. in other cases where consultation has to be undertaken by the Council. Determine applications in accordance with the Councils Constitution and Scheme of Delegation. Ensure the timely production of licenses 3. Keep up to date with applicable legislation, codes of practice and technical and administrative developments in licensing issues and of any relevant national, regional and local policies in this area. Interpretation relevant legislation and guidance and the provision of guidance and explanation to the Council, applicants, licensees and the public. 4. Formulate and implement service standards, policies, procedures and guidelines in accordance with changes in legislation and guidance. To keep under review the Council s Statement of Licensing Policy and Gambling Statement of Principles, including consultation. 5. To carry out systematic inspections and other interventions at licensed premises and activities at intervals that are in accordance with legislation, codes of practice and departmental procedures. Maintain and update database records which relate to those premises, evaluate compliance with relevant legislation and initiate appropriate action in accordance with departmental policies and procedures and the Council's scheme of delegation. 6. Respond to complaints and service requests, evaluate and resolve by the most satisfactory course of action through advice, discussion, persuasion, mediation, enforcement and/or prosecution having due regard to legislative requirements, case law and in accordance with departmental practice and procedures and the Council's scheme of delegation Where necessary prepare prosecution or Committee Hearing case files and present evidence in court or Committee and act as an expert witness. 7. Produce reports for, and attend where necessary, meetings of the Council's Licensing and Protection Committee, Licensing Committee and associated Applications Sub-Group and Sub- Committee. Acting in a responsible authority role as appropriate. 8. To maintain clear, factual, up to date records in all aspects of work, including preparation of letters, documents, returns and reports. Ensure that all paper and computerised work records are promptly and accurately maintained and report any discrepancies. To prepare or contribute to written reports, attend meetings of councillors, give evidence at court and public meetings or enquiries. 9. Provide effective leadership of the Event Safety Advisory Group involving senior representatives from external agencies providing advice and guidance to event organisers promoting good practice in public and welfare at public events in the District. 10. To manage assigned budgets with due diligence and in accordance with Council policy and procedures, and statutory controls of licensing fee setting, including debtors/ creditors, fee recovery, suspension of licences for non-payment and vehicle testing contract. 11. To maintain, and calibrate as necessary, all allocated equipment under your control, ensuring that it is used in accordance with the manufacturers or departmental instructions. Ensure that all servicing and maintenance requirements are up to date and recorded. Report any defects, malfunctions or deficiencies. 12. To carry out advisory and promotional duties, deliver training, presentations, lectures and demonstrations; and assist in professional training and the training of students in licensing related subjects. 13. To give professional and specialist advice or support and to undertake any necessary investigations in relation to the effective operation of the Service functions or wider Council functions, and those of other relevant authorities for the purposes of licensing legislation.

3 14. Respond to circumstances where emergency or urgent action is found to be required (including outside normal office hours) and to take appropriate action in accordance with licensing procedures, departmental policies and the Council's scheme of delegation. Officers may be required to work out of normal office hours by prior arrangement. In exceptional circumstances this may be at short notice when personal circumstances will be taken into consideration. Provide support and assistance to other officers in the division and carry out follow up visits and joint visits as and when required 15. To undertake any other duties commensurate with the post as required and to ensure that reasonable care is taken for the health, safety and welfare of the post holder and others in accordance with the policies and procedures of the Council. Officers may be required to work out of normal office hours by prior arrangement. In exceptional circumstances this may be at short notice when personal circumstances will be taken into consideration. This job description is intended only as a guide to the range of duties involved. The post holder will need to be flexible and adaptable in order to respond to other duties that may be required from time to time and the changes and developments within HDC.

4 Person Specification Essential Criteria Knowledge, Skills & Abilities Demonstrate an in depth knowledge of the legislation relevant to the licensing functions. Desirable Criteria Familiarity with committee hearings and court procedures Detailed knowledge of investigatory procedures including RIPA and PACE. Knowledge and practical application of Human Rights and Equal Opportunities legislation. Excellent verbal and written skills. Ability to work under pressure and achieve tight deadlines. Adapt and react positively to a diverse range of circumstances. Ability to organise and manage a wide and varied workload. Accuracy in creation of investigatory notes, statements and other documentation. Ability to lead a team and support colleagues in a busy and demanding environment. Ability to work without close supervision and to manage own workload. Good IT skills. Experience Appropriate managerial and supervisory experience and ability to demonstrate effective leadership of front-line team in service delivery Minimum of two years experience as a licensing officer or similar public protection service. Experience of enforcement or investigation. Experience of gathering and recording evidence in criminal, civil or other proceedings Qualifications Degree level, or equivalent, and preferably in possession of or working towards Certificate of Higher Education in Licensing Law, or equivalent

5 Full current driving licence Some mechanical knowledge to assess vehicle safety The post holder will be required to undergo an Enhanced DBS check to act as a Counter Signatory Commercial Awareness Includes financial factors in their analysis and decision-making Monitors the flow of money through the business, or through their own function Actively manages their budget, including forecasting Identifies opportunities to make the organisation more competitive, efficient and profitable Shows an understanding of the markets the organisation wishes to target (both customer expectations and commercial factors of service provision) Demonstrates an understanding of the organisation s products and services, and how the supply chain affects the way these are acquired Shows an awareness of best practice, the organisation s competitors and their products and services Management of others Sets clear direction for others, e.g. staff, customers, volunteers, contractors etc. Demonstrates an understanding of the ambitions and concerns of others Delegates work appropriately and fairly Supports and motivates others, encouraging them to achieve their goals, in alignment with organisational goals Encourages their staff to think and act independently where appropriate Seeks opportunities to provide people with new challenges and opportunities to develop Influencing Presents their case persuasively

6 upwards, downwards and externally Demonstrates confidence in their position Is credible and confident when presenting and communicating Makes use of personal and professional networks to gain support, learn from others and increase their opportunities to influence Adapts approach to engage others by appealing to those things that enthuse them Influences by highlighting and promoting the mutual gains to be made by following suggested courses of action Is aware of own emotions and manages them for maximum influence during negotiations Balances the need for immediate wins with the requirement for longterm successful relationships Demonstrates awareness of how things shape events within business: is politically astute Customer focus Develops and maintains productive relationships with internal and external customers Explores the customer s situation with them to develop a fuller understanding of the underlying need Delivers what they have agreed with the customer Takes action to exceed customer expectations Advocates customer satisfaction as a key value for themselves and the council Deals effectively with dissatisfied customers Innovation Challenges the status quo: suggests new approaches to old problems Promotes and demonstrates continual improvement Generates new ideas and creative solutions Applies existing methods in new ways or new situations Encourages a safe environment that will facilitate creativity in others and

7 where people are willing to challenge Seeks new ideas. Finds ways to turn their own or others ideas into action Shares innovative practice with others Decision-Making Makes and communicates clear decisions Makes effective decisions under time pressure Balances risks and benefits of various options and decisions Makes unpopular decisions where necessary Takes responsibility for the outcomes and impact of their decisions and those they delegate Incorporates a range of views when making their decisions Considers all relevant data when making decisions Delegates decision making appropriately Considers diversity issues when making decisions Planning and organising Explains and clarifies the objectives Establishes clear actions and timeframes with deadlines and milestones Ensures the effective and efficient use of time and resources Creates contingency plans to enable them to deal with factors that might interfere significantly with their plan Identifies what is required before each task can be begun or completed Monitors progress against the plan and acts accordingly Allocates work based on an understanding of own and others strengths and weaknesses Flexibility Is prepared to adapt their approach to overcome obstacles Responds constructively to a change in agenda or priorities Revisits their decisions when presented with new information

8 Is prepared to adjust their interpersonal style to respond to the needs or preferences of others and the situation Re-prioritises appropriately when faced with a change in requirements Contacts Internal (50 %) Employees within the section and the division and colleagues in other divisions. External (50 %) Councillors, representatives of Police, Fire Service, Trading Standards, NHS, Gambling Commission etc, applicants, licensees and general public, including, objectors and complainants. I confirm that this Job Profile and Person Specification are a true and accurate reflection of all the responsibilities relating to the post. Job Holder SIGNED... NAME... DATE... Line Manager/Head of Service SIGNED NAME...Chris Stopford... DATE...September