Core Values that Drive Success: Implementing the values of a successful workplace culture

Transcription

1 Core Values that Drive Success: Implementing the values of a successful workplace culture MN ANFP Fall Conference 2014 Rich Gallagher Point of Contact Group

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3 Icebreaker: Making a tough business succeed

4 What makes your food service operation tick? Your food? Your team? Your policies? Yes, but more than anything: unspoken core values that drive your daily actions

5 ANFP: Mission, Vision, Core Values Mission: Position the Dietary Manager as the expert in Foodservice Management and Food Safety Vision: The Certified Dietary Manager is the cornerstone of the collaborative dietetics profession Core values: Professionalism and lifelong learning Integrity as respected members of leadership team Advocacy for clients Best practices in food and nutrition

6 What creates workplace culture? Most decisions are made by human nature The best-of-breed follow values that transcend human nature Where the principle is often more important than the decision Research shows culture leads to performance, profitability, improved morale and turnover

7 Best practice examples

8 Courtesy of Southwest Airlines Co.

9 Southwest Airlines: Success through an operating principle Southwest Airlines turns its planes in 30 minutes twice as fast as competitors Which saves billions of dollars in fuel per year and allows its low-fare, point-to-point service Which requires everyone to work cross-functionally, which breeds a fanaticism for teamwork Which drives continuous profits for 40+ years, 45K employees, largest domestic passenger airline in US

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11 Nordstrom: Success through employee empowerment Nordstrom employees never have to ask a manager for permission for anything Which creates a dedicated workforce famous for its customer service And a famously generous approach to returns and even competitive shopping Which maintains premium prices and sales growth Which makes them a $12B+ company rated as America s top fashion retailer

12 The (entire!) Nordstrom employee manual

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14 FedEx: Success through doing one thing really well FedEx measures everything Which lets them successfully guarantee overnight delivery Which helped drive one of the greatest logistics operations in the world Which in turn created one of the world s largest global delivery services with $45 billion annual revenues

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16 Ritz-Carlton: Success through superior service Ritz-Carlton employees are encouraged to say yes wherever possible Including driving guests places, making refunds, or doing favors to accommodate people Which creates an environment where employees and managers feel and act equal Which drives one of the greatest luxury hotel brands in the world We are ladies and gentlemen serving ladies and gentlemen

17 How will you brand your foodservice operation in 2015?

18 How ANFP can help MN ANFP became united as one. No longer need district structure/requirements Will continue the annual chapter 3 day meeting each fall, located centrally in MN MN ANFP is collaborating with distributors and brokers to sponsor a spring (March, April, May) meeting in each geographical area of MN MN ANFP is reinvesting in scholarships and giving back to members $400 Tablet giveaway at this conference!

19 How ANFP can help (cont.) MN ANFP is advancing technical skills to improve communication & become more efficient: data base and chapter account Scheduling software for meetings and conference calls. Survey software to gather membership input quickly Free conference calling Online banking for registration MN ANFP is committed to helping membership develop skills and leadership potential, and advance their personal careers

20 Putting your culture values into practice Cultural values must drive policy Your culture must lead you to do things that most workplaces would not It s too easy to sacrifice a principle for a short-term decision Culture values must change business as usual Statements don t change cultures - actions do

21 What new core values will you choose after today?

22 Thank you! Point of Contact Group