Managing Stress & Pressure at Work

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1 An Intensive 5 Day Training Course Managing Stress & Pressure at Work Setting Priorities, Time Management & Stress Reduction 20-APR Jul 2017, Dubai Nov 2017, Dubai Mar 2018, Dubai

2 Managing Stress & Pressure at Work Setting Priorities, Time Management & Stress Reduction Why Choose this Training Course? Successful people set themselves goals and objectives. They know what they need to do, how they need to do it and have a plan to help them achieve it. How you plan and prioritize your day are two of the key skills needed to be successful and add value to your organization. Time is one of our most valuable resources yet we don t always manage it as effectively as we could. This can lead to a stressful working environment which will prevent you from being successful and achieving your goals. Most people deny that they are stressed or affected by internal or external factors in the workplace. As the cost of stress to the employer continues to grow, organizations must recognize stress in their employees and train staff and management how to manage stress productively. A recent survey showed that 1 in 5 people report their work to be very or extremely stressful, citing the nature of their work, relationships at work or their employer as the cause. This highly interactive management training course will give you the tools and techniques needed to manage your time & stress proactively and effectively. This training course will highlight: How to set yourself realistic goals and objectives The importance of planning and prioritizing daily, weekly and monthly The role of effective communication in managing your day more effectively Techniques to manage workplace stress How to manage the demands of others who want/ need your time What are the Goals? By the end of this training course, participants will learn to: Set yourself meaningful goals and objectives Plan, prioritize and manage your time more effectively Communicate positively and assertively with time stealers Run more effective meetings and delegate effectively Identify and reduce stress in yourself and others Who is this Training Course for? \This PetroKnowledge training course is aimed at professionals who want to take better control of their time and be more productive. It will also benefit those who find their working environment quite stressful and want to take control of reducing stress. This training course is suitable to a wide range of professionals but will greatly benefit: All Professionals Supervisors Personnel Professionals Training Professionals Occupational Health Specialists Health and Safety Professionals Employees on any organisations that demands more from them, anyone that has to manage stress and pressure at work, meet deadlines & deliver results How will this Training Course be Presented? Participants to this training course will receive thorough training on the subjects covered by the course outline with the Tutor utilising a variety of proven adult learning teaching and facilitation techniques. The training course methodology includes trainer delivery combined with individual and group exercises to reinforce key messages. All learning styles are addressed and mediums such as video, small group role-play, questionnaires, games and discussions are used to ensure the training is fun, engaging and empowering.

3 Membership No.: Daily Agenda Day One: Managing Yourself and Your Day Competency Description: A good time manager has the ability to set goals and objectives that contribute to their own and the organization s success. You will have a greater sense of purpose and the tools to plan and schedule your activities Understand how to set goals and SMART objectives How to plan and schedule your activities based on key responsibilities and priorities Choosing planning methods that work for you Goal setting why have goals? Setting SMART objectives to achieve your goals Planning and scheduling your activities Establishing responsibilities and priorities Effective use of diaries, time planners, time logs, etc. Criteria for prioritizing using the urgent and important model My Perfect Day when are you at your best? Day Two: Personal Time Management Styles and Communication Competency Description: Knowing how to manage interruptions, distractions and your own procrastination adds to your productivity. You will feel more empowered and in control of your day How to use the urgent/important model Understanding why and when you procrastinate How best to manage interruptions and distractions Understanding your dominant communication style and that of others Your time management style productive or obstructive? Highlighting personal time-stealers and areas for development Procrastination the stealer of time Dealing with interruptions and distractions staying focused Communication styles and how to use positive communication to aid productivity Empowerment techniques learning when to push back using the WISH model Quality CertifiCation Member of Clear Concepts. Clean Environment. The PMI Registered Education Provider logo is a registered mark of the Project Management Institute, Inc. Managing Stress & Pressure at Work

4 Day Three: Effective Meetings and Delegation Competency Description: Meetings and effective delegation are an essential part of the working environment. Applying some basic rules to meetings make them more effective and less time consuming. Delegation saves time and develops individuals if done correctly Understand how to prepare and participate in a meeting How to get the best out of all meetings Understand how to effectively delegate How to give constructive feedback Meeting preparation what tools do you need? Managing the meeting time-keeper, note taker, chairperson Tips and techniques for effective meetings What does effective delegation look like? Styles of management that aid and hinder delegation How to delegate successfully Understanding how people learn The use of feedback in the delegation process Day Four: Understanding Workplace Stress and its Causes Competency Description: Stressful situations can occur on a regular basis and it s important to be able to recognize what causes us to become stressed, and the best way to handle it. Recognizing our own personal signs of stress and those of others allows us to take control Understand our stress triggers Consider the most appropriate way to manage stress Take action before stress controls us What is stress? What contributes to workplace stress? The top ten causes The impact of stress on personal performance the positive and negative effects of stress Recognizing the signs of stress in ourselves and others Tips and techniques for managing stress Maintaining an effective balance between home and work Day Five: Managing Workplace Stress through Behavior and Communication Competency Description: Conflict in the workplace raises stress levels therefore knowing how to manage conflict and your own conflict management style allows you remain calm and composed even in the most stressful of situations Understand the different behaviour types including your own Uses calm and rationale to manage situations of conflict Develops self-awareness around own behaviours Uses emotional intelligence to manage stress and conflict Understanding behavior types: passive, aggressive, passive aggressive and assertive How our thought process affects our behavior Developing self-assertiveness to achieve greater control over stress Conflict management common cause of stress Analysis of individual conflict management styles Using emotional intelligence to manage stress and conflict situations Managing Stress & Pressure at Work

5 Managing Stress & Pressure at Work Setting Priorities, Time Management & Stress Reduction Course Dates, Venues and Fees Jul 2017 Dubai $4, Nov 2017 Dubai $4, Mar 2018 Dubai $4,750 This fee is inclusive of Documentation, Lunch and Refreshments Please use BLOCK CAPITALS to fill in this form. It is important that you read carefully through all information before starting to complete the form. Registration Details Family Name: First Name (Mr./Ms.): Position: Company: Mailing Address: Telephone: Mobile: Fax: Authorisation Authorisation By: Position: Company: Mailing Address: Telephone: Mobile: Fax: In-house Training Maximize your training budget and have several members of your staff, who require specific training, to attend with the advantage of not incurring additional travel costs when attending a public training courses & seminars. Would you like a PetroKnowledge training course delivered at a time or location to suit you? Would you like PetroKnowledge to tailor a course from our comprehensive library of programmes? Or would you like us to create an entirely new, bespoke course to suit the exact needs of your organisation? Working in partnership with our clients, PetroKnowledge provides an enjoyable, creative learning experience that enables participants to develop their skills and knowledge. We can deliver not only generic, off-the-shelf courses from our extensive learning portfolio, but we can provide tailored as well as bespoke learning on any aspect of skill development or knowledge. Our in-house courses are conducted by the same expert trainers who conduct PetroKnowledge public courses so you can be assured they will fulfill the learning objective of any organisation

6 Booking Terms & Conditions Booking Bookings for courses can be made via our website (petroknowledge.com) or by contacting our Registration Desk on or at reg@petroknowledge.com For on-line bookings, please select the course that you require and click on the Register Now button, following the instructions step by step Upon receipt of booking in order, enrollment on the respective training course will be confirmed by Registration Team with all necessary documentation Invoicing and Payment Our fees include course presentation, relevant materials, physical & digital documentation, lunch and refreshments served during entire training. Accommodation charges are not included in the course fees Course fees are payable upon booking unless a valid, authorized Purchase Order is provided and accepted Invoices will be sent via /courier to the ID/name and address provided We prefer to have the fees payment in our account before the start of training course. However, if your company has a different payment policy, the same should inform us in advance The currency of fees is in US Dollars (USD). Payments can be made in USD or UAE local currency AED (Arab Emirates Dirhams) either by Bank Transfer or by Credit Card. Our Bank Account details will be provided on the Invoice Please note that we do accept payment by cash, in USD or AED, only for the last minute bookings Cancellation of Courses It may be necessary for PetroKnowledge to amend or cancel any course, course times, instructors, dates or published fees due to unforeseen circumstances and we reserve the right for such changes Any amendments will be advised before the course start date and any bookings already paid in full will not be subject to increased fees Cancellation by Client Once you have completed your booking, received your confirmation of enrollment and a dated payment Invoice, you are deemed to have a contract with PetroKnowledge. You reserve the right to cancel this contract given the below terms All cancellations must be received in writing at reg@petroknowledge.com and info@petroknowledge.com at least 14 days prior to the training After the cancellation period has expired, consideration may be given, on a case to case basis, if a registered delegate nominates a substitute on the same course, shifts to next session of the course or moves to a new course For a cancellation request made on or before the statutory 14 day cancellation period, a refund may be given or a credit note issued which can be used against future course fees A 25% administration fee (of the total course fee at the time of booking) will be charged for any cancellations made outside of the statutory cancellation period Attendance Certificate The daily course schedule should be accurately followed to ensure undeterred implementation of our training All delegates, who participated in their course throughout, will receive the Certificate of Completion on the last day Please report any foreseeable absences to a PetroKnowledge representative or to your sponsors directly An absence of three (3) or more sessions of the course will invalidate your eligibility for the Certificate of Completion T: F: E: info@petroknowledge.com P.O. Box: , Abu Dhabi, U.A.E.