Role and person profile

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1 Role and person profile Post title: Technical Programme Manager Location: Guildford/Manchester Division: Qualifications and Markets Department: QPPOP Reports to: Head of QPPOP Programme Responsible for: N/ Scale: 8 Permanent/FTC/Temp: FTC Post no: Section 1 ccountabilities Main role purpose: Developing high quality exam materials is a core part of Q s business. The Question Paper Production Optimisation Programme (QPPOP) was established as a business change programme to drive measurable improvements to operational delivery processes. key part of the programme is to automate manual processes and implement solutions that support the business effectively through using existing technology such as Microsoft Dynamics and to implement a new Content uthoring solution. s the Technical Programme manager you will be a key enabler of our future success by overseeing the ongoing development of a suite of integrated solutions that will make up our future planning and workforce management processes. In this role you will be responsible for working with key business stakeholders to develop and deliver a robust plan that meets the programmes objectives, agreeing a clear development and implementation roadmap and ensuring alignment with departmental IT strategy and other major programmes. Key result areas: Customer (external or internal) Being trusted and reliable in assessment design and delivery Outcomes: Provide good quality management reporting on programme delivery, and articulate progress against goals, to support the planning of operational work, inform business decisions and provide a sound basis from which to communicate with and influence internal / external stakeholders Support the Head of QPPOP in managing all technical aspects of technical delivery, develop a clear roadmap and plan for delivery with interdependencies and operational impacts clearly defined Ensure that the solutions implemented support achievement of business priorities and enhance the performance of question paper delivery Develop and maintain outstanding working relationships with operational business managers, technical and subject matter experts to deliver the required outcome Demonstrate commercial flexibility by undertaking other responsibilities which are of a commensurate level as business needs change Q Education (Q) is a registered charity (number ) and a company limited by guarantee registered in England and Wales (number ). Our registered address is Q, Devas Street, Manchester M15 6EX. 1 of 5

2 Effectively communicate at different levels to ensure stakeholders are updated with the right information to drive the correct decisions Cash (finances) Ensuring sound financial management and a robust asset base Validate cost and timescale delivery plans to ensure that these are achievable, and represent best use of business resources and optimal value for money Effectively manage projects within the programme, taking responsibility for the delivery of agreed project outputs to time and budget Input into the preparation and management of business cases and justifications support forecasting and monitoring of programme expenditure in accordance with Q s procedures Product and internal processes Delivering quality products and outcomes as recognised by the customer Take responsibility for the planning, and delivery and implementation of technology solutions to budget, timescale and quality standards in accordance with defined governance, using proportionate application of project methodology Work with stakeholders to identify and resolve technical constraints, dependencies and risks Develop detailed workplans to ensure all milestones for design, build and implementation are appropriately governed to provide full assurance that business requirements are met Define and coordinate the technology delivery scope and governance model and influence resource allocation for all stages of execution Ensure that delivery is aligned with the IT strategy, guidance and standards and to other major IT programmes. Implement programme management best practice principles across the business to develop skills and processes Ensure Q is safe and legally compliant by applying Q s policies and other legislative requirements including but not limited to HSE, Equal Opportunities and ISMS People and culture Ensuring we have great people achieving their potential Build a positive team culture by supporting achievement of key deliverables, creating excellent working relationships, clear and transparent workplans and effectively communicating the timescales and impacts of changes Manage the team in setting industry high standards of competence and performance and ensuring effective contribution to the delivery of Q s strategy and objectives Co-create collaborative goals for the team members and monitor progress through regular feedback and coaching, driving professional development and actively facilitating cross skilling Generate high levels of performance from direct reports and teams by modelling leadership behaviours with confidence and providing clarity, challenge, feedback, coaching and development in line with business objectives Technology Develop a detailed understanding of business and technical requirements to (job code) v date 2 of 5

3 Delivering demonstrably secure, reliable, agile and cost-effective systems evaluate and sign-off proposed solutions and to recognise opportunities to maximise efficiencies in business processes ssess and evaluate technology solution options and challenges ensuring that key program stakeholders can understand the costs and benefits to reach an informed decision on the preferred option Demonstrate understanding of technical interdependencies and challenges to manage risks effectively to ensure preventive and corrective mitigations are taken promptly Maintain an over-arching roadmap of delivery to ensure that solutions can be integrated successfully to achieve business benefits Work across the organisation to align technologies using consistent approaches that optimise existing organisational structures and operating mechanisms Government and external Providing timely, valued insight and evidence that inform policy Contribute to the development and delivery of the programme, providing professional / technical expertise to support short and long term operational priorities and customer needs, in line with legislation, policy and environmental outcomes. Provide assurance that the programme will achieve compliance with Ofqual regulatory Conditions Section 2 Key relationships and performance Key internal relationships: Heads of ssessment Production, ssessment Design, ssociate Relationship Management, CRM, Customer and ssociate Insight Q&M teams BSG People Group Sourcing and Supply team Operations department managers Finance Research and Compliance Key external relationships: Suppliers Senior ssociates Key performance indicators: delivery of programme milestones to time, cost and quality Section 3 Person profile Knowledge ssessment (job code) v date 3 of 5

4 broad knowledge of the education system and of Q s business activities Good understanding of relevant programme and project management methodologies Working knowledge of IT estimation, architecture, acquisition, development, implementation, integration and risk management Commercial acumen with an understanding of financial management principles including budget-setting and resource management Qualifications Educated to degree level or an equivalent professional qualification Project management such as PM, PRINCE2 (Practitioner status or equivalent desirable) or equivalent Skills Demonstrates strong programme/project and change management capabilities as applied to technology projects bility to proportionately apply PPM tools to programmes and projects as appropriate Understanding of resource management and risk management bility to analyse complex information, situations and issues and deploy good problem solving skills to draw on data in decision-making Excellent business process and planning skills bility to design and improve processes and ways of working bility to manage, motivate and develop individuals to deliver bility to work effectively across all levels of the organisation, leading by example to develop and maintain effective working relationships with a range of partners and stakeholders bility to effectively elicit business needs and requirements to ensure that functional and nonfunctional requirements are accurately captured bility to translate complex technical solutions into business communications that are clear and easy to understand Excellent communicator, comfortable communicating with all levels of the organisation ble to work under pressure and in a fast-moving change environment Behaviours Willing to take both leading and hands-on roles in the implementation of the solution Honest and straightforward with your communication and open to direct feedback Flexible - has a pragmatic, flexible, can-do mindset with good situational analysis; able to adjust plans in a dynamic environment to manage risk, capitalise on opportunities or deal with the unexpected ble to bring ambition to our plans Coach peers and other roles, teaching where required, on methodologies and program management tools Personal contribution - committed to achieving high quality standards throughout the technology delivery life cycle right from ideas and concepts being formed to their realisation in live that create value to our business - including quality of requirements, technology / / / /I / / / / / / (job code) v date 4 of 5

5 solution design, delivery and decision making processes and implementation Experience Experience of programme and project management using best practice PPM tools and appropriate methodologies Experience of IT lifecycle sufficient to validate and manage relevant aspects Experience of delivering programmes in an organisation undergoing significant change Understanding of SDLC, Infrastructure, Cloud, Business readiness, Data warehousing Experience working with a Microsoft Dynamics platform within an operational business environment desirable /I / /I /I /I ssessment key (criteria to be assessed at the selection stage) application (it is essential to provide evidence on application for shortlisting purposes) I - interview T test (or work sample) P probation (job code) v date 5 of 5