CAIRNS HOMELESSNESS SERVICE HUB POSITION DESCRIPTION - TEAM LEADER MAY 2007

Transcription

1 CAIRNS HOMELESSNESS SERVICE HUB POSITION DESCRIPTION - TEAM LEADER MAY 2007 POSITION TITLE Team Leader, Cairns Homelessness Service Hub LOCATION Bunda Street, Cairns REMUNERATION SACS Level 6 Salary Sacrifice options available Superannuation Use of work vehicle AUSPICING AGENCY Anglicare North Queensland Ltd THE HUB CONSORTIUM Shelter Housing Action Cairns (SHAC) Anglicare North Queensland Ltd Women s Centre Access Community Housing Ruth s Women s Shelter Salvation Army Warringu Aboriginal and Torres Strait Islander Corporation REPORTING ARRANGEMENTS The Cairns Homelessness Service Hub is a separate program under the auspice of Anglicare North Queensland Ltd; overseen by the Cairns Consortium of Services with a joint goal of implementing and sustaining cooperative, coordinated and collaborative relationships and systems across the social services sector to improve outcomes for people who are homeless. The Team Leader reports to the Service Manager. PRIMARY THEMES OF POSITION Leadership, staff support and supervision for a small team of service delivery practitioners and administration staff. Values-based, gender and culturally sensitive and anti-racist service delivery including: Initial assessment Information, support and referral Brokerage Advocacy Outreach Position Description Team Leader, Cairns Homelessness Service Hub May 2007 Page 1 of 5

2 VISION The Hub consortium believes in the basic human rights of all individuals to have the opportunity to live in safe and affordable housing and to access and participate in a broad spectrum of services. We seek highly motivated and energetic people who want to make a real difference to homelessness and associated services. MISSION The Hub seeks to assist homeless people or those at risk of homelessness by: facilitating a coordinated service system; strengthening service delivery through the provision of housing and related support and facilitating access to relevant services; maintaining flexibility of choice for clients; and ensuring that the development and operation of services is driven by the community sector. SELECTION CRITERIA Essential 1. Relevant tertiary qualifications in human services and/or a demonstrated record of achievement and experience in human service provision and staff supervision. 2. Well developed understanding of the social and political contexts of homelessness from a social justice and anti-racist perspective and the impacts of this for people who are homeless or at risk of homelessness. 3. Well developed knowledge, experience and skills in client focused service provision (initial assessment; information, support, referral; brokerage; outreach; advocacy), including service provision development, implementation, and continuous improvement 4. Demonstrated well developed leadership and staff supervision knowledge, skills and experience to provide quality internal support to staff. 5. Well developed collaborative and interpersonal values and skills to support positive partnerships with all internal and external stakeholders at organisational and sector levels, including government and non government. 6. Well developed written; quantitative and qualitative data collection; reporting; and computer literacy skills. 7. Possession of or the ability to acquire a Blue Card - Suitability for Child Related Employment. 8. Flexibility to provide after-hours, on-call service delivery assistance where required. 9. Driver s license. Desirable 10. Knowledge of, and experience in, action learning and learning organisation theory and practice. STANDARD TERMS OF EMPLOYMENT All members of staff will: Ensure that the vision, values and mission of the Cairns Homelessness Service Hub are integrated into practice with clients, peers, and committee and community stakeholders. Position Description Team Leader, Cairns Homelessness Service Hub May 2007 Page 2 of 5

3 Be actively committed to a cooperative and respectful workplace environment and culture. Develop an understanding of the policies and procedures of the service and how they apply to the requirements of the service and position. Actively participate in and contribute to total quality management (TQM) and quality assurance systems and processes; to continuously improve the service. Actively participate in training and development opportunities to continuously develop in the position. Actively prepare for, and participate in regular supervision and performance appraisals. Keep the senior staff regularly informed of issues and needs relating to the position and service. DESCRIPTION OF POSITION ACTIVITIES The position activities outlined in this position description are a general guide only. Under the active direction of the Service Manager, the Team Leader will carry out the following activities. Organisational Development Planning and Design Actively contribute to the establishment of the newly created service (including workplace health and safety, human resources, service delivery, staff learning and development, information systems, data collection, review and evaluation, reporting mechanisms etc) and its ongoing improvement and maintenance, in line with organisational values, total quality management principles and action learning. Actively contribute to strategic/business/operational planning initiatives and supervise the development, implementation and review of staff work plans where required. Develop appropriate, informed, values-based policies and procedures, primarily in the areas of service provision. Actively support and maintain a healthy workplace environment and culture; with learning and continuous improvement a core feature of direct service provision and administration. Identify ongoing client needs for the continuous improvement and planning of the service. Develop and maintain pro-active, effective and constructive networks and links in the community to establish, maintain and enhance services to clients. Prepare for, and participate in service planning and development meetings, including the provision of reports, where required. Financial and Resource Management Provide input to, review and maintain budgets in the area of service provision and administration. Develop procedures and systems as it relates to service provision and administration that meets the overall workplace health and safety, and risk management requirements and policy of the service. Assist the Service Manager to implement and maintain progressive, timely and supportive human resource management systems including position descriptions, recruitment, probation, Position Description Team Leader, Cairns Homelessness Service Hub May 2007 Page 3 of 5

4 induction, supervision (internal and external), ongoing learning, support and development, and performance appraisals. Provide day to day supervision and support to practitioners and administration staff. Coordinate leave arrangements including sick, annual, and other. Coordinate the maintenance of staff records in line with privacy legislation. Provide regular, formal internal supervision (minimum monthly after probation) to practitioners and administration staff. Implement and facilitate regular meetings that support staff inclusion and continuous improvement. Coordinate a streamlined resource and information flow to clients, and members of staff. Coordinate the range of administration tasks relevant to the maintenance and improvement of service provision. Delivery of Client Services Supervise the delivery of services and case management of brokerage; initial assessment; information, support and referral; advocacy; and outreach support to clients who are homeless, or at risk of homelessness including those who may be sleeping rough. Develop and continuously improve a diverse range of policies and procedures to support the effective understanding and integration of service provision. Using continuous learning and improvement frameworks; cultivate a healthy and diverse team of practitioners who are committed to social justice and quality services for clients ensuring clear understandings and integration of service requirements, values, policies and access and equity. Develop and maintain improved cooperation, coordination and collaboration across broader sector networks to establish and improve quality services to clients. Lead practitioner meetings for information sharing, mutual learning and reflection. Undertake a sustainable service delivery function in negotiation with the Service Manager. Ensure the maintenance of client record systems and case notes in line with privacy legislation. Explore and develop opportunities and systems for client participation in service provision and improvement. Learning, Review and Evaluation Ensure the appropriate and regular review and maintenance of service objectives relating to client diversity and needs and ensure these are reflected in program activities. Develop, review and maintain client feedback and evaluation measures that are reflective of the diversity of clients and in line with principles of access and equity. Actively utilise client feedback and evaluation to inform reporting and continuous improvement of service provision. Develop effective systems for data input and collection, statistical information, recording and reporting of information as it relates to service provision and administration activities. Supervise the timely reporting requirements of practitioners and/or administration staff. Provide timely qualitative and quantitative reports on service provision to the Service Manager in line with contractual requirements. Position Description Team Leader, Cairns Homelessness Service Hub May 2007 Page 4 of 5

5 Provide regular informal and formal feedback to the Service Manager on staffing needs and matters. Actively support a learning and continuous improvement culture within the service. Undertake external professional supervision, and other learning and development opportunities as required. EMPLOYEE SIGNATURE: SUPERVISOR SIGNATURE: DATE: Position Description Team Leader, Cairns Homelessness Service Hub May 2007 Page 5 of 5