The Changing Terrain - an international perspective on Talent

Transcription

1 The Changing Terrain - an international perspective on Talent Kathy Baker, SVP Corporate Human Resources Wolters Kluwer nv 19 May

2 Agenda Wolters Kluwer: a global operation The changing information terrain International trends influencing talent management Trend 1: Explosion of internet use Trend 2: New communities and forms of participation Trend 3: Changing global labor market Wolters Kluwer: consequences for talent management 2

3 Wolters Kluwer: Profile Global information services & publishing company focused on professionals Leading positions in core markets: health, tax, accounting, corporate, financial services, legal, and regulatory Revenues (2008) 3.4 billion 50% from online Market Capitalization 5.5 billion (year-end 2008) EuroNext listed (AEX index) 20,000 employees in over 35 countries 3

4 Wolters Kluwer: Innovative Information, Software & Services Continued growth in higher margin electronic products now comprising 49% of total revenue 2008 Revenue 3,374 million Electronic Revenue as a % of Total 46% 47% 49% Print 36% Online 29% 42% 38% Services 15% Software 20%

5 The Changing Information Terrain Social technologies: blogs, online communities, social networks Facebook = 200 million users Twitter = 1.9 million tweets per day Consumers increasingly expect free information 63% no fees for professional commentary 79% no fees for general reference Pew Survey: the future of the Internet predicts by 2020: mobile device primary connection tool to the Internet bottom ¾ world s population account for 50% of all people with Internet access 5

6 Trend 1: Explosion of internet use Internet usage growth worldwide ( ) of 338.1% Source: January 2008 copyright Minwatts Marketing Group 6

7 Trend 2: New communities & forms of participation Customer Blog Author Content Factory Media 7

8 Impact on Tomorrow s Business Landscape Pace of decision: accelerated, driven by instant information Decision making broadly distributed throughout organizations Working with global, problem/ project based communities Collaboration required with numerous parties outside Highly specialized searches conducted by professionals themselves; advanced search technologies becoming critical consequences for leadership style Increased digital interaction Markets & workforce increasingly global & diverse 8

9 Trend 3: Changing global labor market Future business growth in emerging markets Demographic shifts influence supply of talent Demography and Health > Demography OECD countries: proportion of skilled jobs outpacing potential supply of tertiary educated individuals (2008) Total area Population Age Structure As a % of total population Thousand Km² thousands growth rate per Km² Under and over / Australia 7,687 20,701 18, Belgium 31 10,542 10, Canada 9,976 32,649 29, France ,353 58, Germany ,368 81, Japan , , Netherlands 41 16,346 15, United Kingdom ,587 58, United States 9, , , Source: Labour Force Statistics OECD, Paris 2007 / International Migration Outlook: SOPEMI, 2008 Edition, OECD Paris

10 Global Economy in Action: economic crisis Uncertainty: effect on revenue & unemployment rates Smaller world: Majority countries affected Pandemics (SARS, H1N1 Flu) new level of uncertainty, perceived loss of control Imperative to maintain an effective labor supply Wolters Kluwer: Detailed employee turnover monitoring: early warning system Continue hiring in positions critical for business strategy 10

11 Wolters Kluwer: consequences for talent management The market will ultimately determine movement of employees Emerging concept of human capital management Make Workforce Planning a Talent Management process Go granular Changing talent profile Innovation hub: incubate new ideas and attract highly specialized expertise E.g. Bari, Global Shared Services Talent Management embedded into strategy, not just an expense 11

12 The Professional s First Choice Providing information, tools, and solutions to help professionals make their most critical decisions effectively and improve their 12 productivity