Human Capital Metrics Conference. Predicting Success Through People. The 2009

Transcription

1 Trusted Insights for Business Worldwide The 2009 Human Capital Metrics Conference Predicting Success Through People November 5 6, 2009 InterContinental the Barclay New York November 4, 2009 Pre-Conference Workshop Presented with assistance from

2 Wednesday, November 4, 2009 Pre-Conference Workshop Registration: 12:30 1 pm How Do You Know that the Measured Outcomes are the Result of the Learning Intervention and Not Something Else? Workshop: 1 5 pm The tools and techniques required to deal with the inevitable senior management question: How do we know that the measured outcomes are the result of the learning intervention and not something else? Using case studies, Gene Pease and Jennifer Moss will show how to build a measurement plan that aligns the intervention with the intended business outcomes. W. Boyce Byerly, Ph.D., Chief Scientist, Capital Analytics, Inc. Jennifer Moss, Ph.D., Assistant Director, Human Capital Lab, Bellevue University About the Program Director Dr. Jac is known worldwide as the father of human capital strategic analysis and measurement. He published the first human resources metrics in In 2007, he was cited as one of the top five HR Management Gurus by HR World, and SHRM chose him as one of the 50 persons who in the past 50 years have significantly changed what HR does and how it does it. Dr. Fitz-enz has published 11 books and over 280 articles, reports and book chapters. He has trained more than 85,000 managers in 45 countries. His monthly column, Leading Edge, appears in Talent Management journal.

3 Thursday, November 5, 2009 Registration and Continental Breakfast: 8 9 pm Welcome and Introduction: 9 9:10 am Denise Sinuk, Director, New Products, The Conference Board Jac Fitz-enz, Conference Program Director, The Conference Board Keynote Address: The Value of Analytics in Building a Strategy A 9:10 10 am In a highly volatile and difficult economy, strategic planning is a precarious adventure. Effective planning demands accurate, complete and timely data as well as an ability to analyze it with a view to the future. Mr. Murabito will discuss the issues encountered at the C-level and how to bring analytic capability to strategic human capital planning. John Murabito, Executive Vice President, Human Resources and Services, Cigna From Reactive to Predictive Analytics B 10 10:30 am When Dr. Fitz-enz introduced metrics in 1978, HR began with reporting on daily operating costs, time cycles and quantities. In the 1980s metrics migrated toward benchmarking. That was followed by a slow movement toward analysis. Early attempts showed past connections between human capital inputs and business outcomes. Today, companies are looking toward the future. Since the only thing that can be managed is tomorrow, we need to develop predictive capability. In this session Dr. Fitz-enz will describe the three point reporting system that connects strategy, operations and leading indicators. Jac Fitz-enz, Ph.D., Chief Executive Officer, Human Capital Source, Conference Program Director, The Conference Board How to Measure Outcomes C 10:45 11:45 am The Bellevue University Human Capital Lab is engaged with leading organizations in the measurement of outcomes. Organizations involved include: the Omaha Chamber of Commerce, the US Department of Defense, Convergys, and Conagra. Mike Echols will present valuable how to lessons learned from the work in these programs. A key question to be examined is: What drove these organizations to want to / need to get this serious about measurement? What was the pay off for them? Mike Echols, Ph.D., Executive Vice President, Strategic Initiatives, Bellevue University and Director, Human Capital Lab, Bellevue University World-class Analytics Drives World-class Performance D 11:45 am 12:45 pm If people are your greatest asset, do you know how to optimize it? In this interactive session Mr. Barnett describes how leading organizations gather the right human capital data to make better informed decisions resulting in world-class performance. Topics include: Proven approaches to implementing Human Capital measurement solutions Turning data into business intelligence Developing a measurement strategy that works Combining measurement strategy and technology across an enterprise Call Customer Service at

4 Mr. Cedric Coco will describe Lowe s world-class Human Capital Analytics and Business Intelligence approach. Kent Barnett, Founder and Chief Executive Officers, KnowledgeAdvisors Cedric Coco, Vice President, Learning & Organizational Effectiveness, Lowe s Companies, Inc. Luncheon: 12:45 1:30 pm How to Apply Analytics to Business Problems E 1:30 2:30 pm Enterprise Rent-A-Car approached Monster Worldwide to help it decide where to locate a new customer service center for all calls originating from the Western region of the United States. Enterprise had considered dozens of various locations, domestic as well as international, and believed that Monster s real-time labor market information could help it determine the most effective location for the new center. This presentation reviews Enterprise s business situation as well as Monster s analytical framework used to support Enterprise s decision to select Eugene, Oregon. The performance outcomes of Enterprise s Eugene service center are also discussed. Jesse Harriott, Ph.D., Senior Vice President, Chief Knowledge Officer, Monster Worldwide A Better Way to Account for Human Capital Costs F 2:30 3:15 pm How do you account for labor expenditures and develop a human capital cost accounting system that is more responsive to the variations in a workforce than the system currently used? How do you overcome the traditional accounting model that homogenizes and averages all personnel costs to produce an inaccurate one-size fits all cost-per-labor-unit figure? HR needs a set of easy to understand and simple to apply algorithms that can be employed to account for personnel expenditures in a different, more accurate and timely way. Hear how the Coast Guard is attacking this leading edge problem to meet the needs of rapidly changing service requirements Stephen Wehrenberg, Ph.D., Director Future Force HR Strategy and Capability, U.S. Coast Guard Carla Grantham, Congressional Liaison for Diversity Recruiting and Talent Management U.S. Coast Guard Workforce Analytics That Drive the Bottom Line G 3:30 4:30 pm Analytics is the pivot point where hard and soft sciences collide, and for this very reason, human capital remains enigmatic to many in the business world. It is the human element which makes it so explicitly fascinating and unpredictable. Pulling from over a decade of research in America s largest employment sector, the food service business, Mr. Patel of People Report will share insights into moving beyond human capital efficiency metrics to predictive analytics that drive the bottom line. He will include an exploration into the hard and soft science behind the Employee Value Proposition. Shyam Patel, Chief Operating Officer, People Report

5 Panel: Workforce Planning: It s New Face H 4:30 5:30 pm Planning is evolving from an annual industrial era, gap analysis exercise toward a system for building sustainable human capability for the future. Panelists will share their research and experience gained from corporate capability planning, The Conference Board and Bellevue s research. The emphasis will be on how to change from gap analysis to a future driven business model. Moderator Linda Barrington, Managing Director, Human Capital, The Conference Board Presenters Tom Glasscock, Principal, Glasscock & Associates Terri Dimitri, Director-Workforce Analysis and Intelligence, Covance Jennifer Murnane, Ph.D., Assistant Vice President of Strategic Initiatives, Bellevue University Networking Reception: 5:30 6:45 pm Hosted by: Friday, November 6, 2009 Continental Breakfast: 7:45 8:30 am Welcome: 8:30 8:40 am Jac Fitz-enz, Conference Program Director, The Conference Board Predictive Management in the Intelligence Business I 8:40 9:30 am Ms. Byers headed human resources at the National Reconnaissance Office during the period when predictive analytics was successfully applied to a mission critical issue. Following that she was promoted to her present position at the Office of the Director of National Intelligence. This is the federal intelligence community comprised of 17 agencies including the CIA, National Security Agency, the military intelligence services and others. Ms. Byers will describe how predictive analytics was used at NRO and how it is part of her work at DNI. Mary Kay Byers, HRIS Reorganization Program Manager, Office of the Director of National Intelligence Executing a Measurement Project in Your Organization J 9:30 10:30 am Measurement projects include real challenges when deployed in real organizations. These include aligning senior management around the outcomes to be measured, identifying data sources and data quality, obtaining access to the data (permission), isolation methods and the challenges of creating reports that top management can understand. What works and what doesn t is the focus of this session. A few issues: How do you find data when you don t think it s there by looking at leading indicators? What if you don t have a control group? Mike Echols will describe how capital analytics can propel HR to a new level of effectiveness. Call Customer Service at

6 Mike Echols, Ph.D., Executive Vice President, Strategic Initiatives, Bellevue University and Director, Human Capital Lab, Bellevue University Gene Pease, Chief Executive Officer, Capital Analytics, Inc. From Feelings to Facts K 10:45 11:45 am In the evolution of the HR Organization, the move towards evidence based decision making is not as simple as running a causal analysis. Technological advances have made data and metrics more available than ever, however HR decisions often remain firmly rooted in intuition. Ms. Lowenthal will show how Target has replaced feelings with facts by: Building a foundation based on solid data and common definitions Gaining support of key senior leadership in the organization Moving beyond the data through the development of scorecards, KPI s, and benchmarking Building awareness of the many statistical methodologies now available Combining both subjective and objective methods to bridge the gap between art and science Leveraging key wins to demonstrate the effectiveness of statistical methods Ruth Lowenthal, Director, HR Analytics and Business Intelligence, Target Panel: What s Coming in Analytics? L 11:45 am 12:30 pm America has always had a reputation for innovation. Now there is some concern that we are falling behind. The panel discussion will focus on how analytics, particularly those focused on managing the future, can play a significant role in spurring innovation by opening management s eyes to future demands as well as opportunities and to make measurement of outcomes an integral part of every intervention in the future. Moderator Jac Fitz-enz, Ph.D., Conference Program Director, The Conference Board Panelists Kent Barnett, Founder and Chief Executive Officer, KnowledgeAdvisors Mary Kay Byers, HRIS Reorganization Program Manager, Office of the Director of National Intelligence Mike Echols, Ph.D., Executive Vice President, Strategic Initiatives, Bellevue University and Director, Human Capital Lab, Bellevue University Jesse Harriott, Ph.D., Vice President, Director of Research, Monster Worldwide Wrap Up and Adjournment: 12:30 12:45 pm Jac Fitz-enz, Ph.D., Conference Program Director, The Conference Board

7 The 2009 Human Capital Metrics Conference Predicting Success Through People Conference: November 5 6, 2009 New York, NY Pre-Conference Workshop: November 4, 2009 Registration Information Online customer.service@conference-board.org Phone :30 am to 6 pm ET Monday through Friday Conference ( ) Dates: November 5 6, 2009 Location: InterContinental The Barclay New York Associates $2,195 Non-Associates $2,495 Pre-Conference Workshop (B ) Date: November 4, 2009 Location: InterContinental The Barclay New York Hotel Accommodations Fees do not include hotel accommodations. For discounted reservations, contact the hotel directly no later than the cut-off date and mention The Conference Board Human Capital Metrics Conference. Hotel Discount Cut-off Date: Tuesday, October 13, 2009 InterContinental The Barclay New York 111 East 48th Street New York, NY Tel Associates $495 Non-Associates $595 Cancellation Policy Full refund until three weeks before the meeting. $500 administration fee up to two weeks before the meeting. No refund after two weeks before the meeting. Confirmed registrants who fail to attend and do not cancel prior to the meeting will be charged the entire registration fee. Team Discounts per person For a team of three or more registering from the same company at the same time, take $200 off each person s registration. Printed and bound by Sheridan Printing Co., Inc., Alpha, New Jersey, an FSC-certified printer. This brochure is printed on Mohawk Via paper, which is 100% post-consumer waste fiber, manufactured with wind power, and is process chlorine free. The paper is certified by Green Seal and SmartWood for Forest Stewardship Council standards. No films or film-processing chemicals were used in the printing of this brochure. The Conference Board and the torch logo are registered trademarks of The Conference Board, Inc. Program subject to change. pdf-02