Impact Housing Association Ltd Role Profile

Transcription

1 Impact Housing Association Ltd Role Profile JOB TITLE: Assistant Scheme Manager SCALE: SCP (Independent Living Worker Scale) TEAM: Living Well LOCATION: Living Well Scheme, Bramble Court, Brampton REPORTS TO: Scheme Manager/Living Well Service Manager DATE: October 2018 Job Purpose Assisting in the effective management and running of the scheme, maintaining high standards of security, health and safety; whilst providing appropriate levels of assistance/support to tenants to manage their tenancy and sustain their independence. Engaging effectively in partnership working with other agencies delivering services to tenants. To work collaboratively with on-site care partners, engendering a one team approach whilst at the same time ensuring the boundaries of the differing roles are respected and maintained Encouraging and promoting social inclusion and community development within the scheme, providing activities and events in liaison with other services and tenants themselves. Working positively with tenants, care providers and others so that a preventative ethos is maintained, avoiding the need wherever possible for referral or involvement with other statutory services. On a day to day basis, providing practical support for tenants without undermining their independence and undertake daily welfare checks on tenants including visits when necessary. Assisting with void and allocation arrangements for the scheme to achieve timely lettings. Key Valued Behaviours The Valued Behaviours for all staff throughout the Association are attached separately. Key Responsibilities 1. To maintain regular contact with tenants to check wellbeing in a variety of ways and in accordance with their personal plan. 2. To work effectively with tenants to support their independence, developing and reviewing individual personal independent living plans that meet aspirations to enjoy independent living and social inclusion. 3. To arrange and conduct accompanied viewings of the scheme and accommodation. 1

2 4. To assist in the interviewing and assessment of prospective tenants in line with allocations policies and local eligibility criteria. 5. To undertake new tenancy sign up processes: completing all necessary paperwork; welcoming new tenants and providing a buildings and service related induction and information on what the service can offer. 6. To ensure housing benefit forms are submitted in a timely manner; appropriate benefits are claimed and where appropriate making referrals to other specialist advice centres, eg. Impact s Money Matters Service or external resources. 7. To welcome and support new tenants as they settle into their new home, providing information and advice on their new home, their tenancy, the scheme and the range of services on offer. 8. To liaise with the voids and allocations teams and repairs contractors to ensure any works are completed timely and to a high standard to ensure void targets are met. 9. To ensure health and safety related functions are organisation and undertaken as required, including carrying out all required testing and inspection and ensuring follow up actions are recorded, reported and monitored as required. This includes daily visual inspections of the building, fire alarm tests, legionella prevention tests, emergency alarm cord tests, tests of other equipment in use, eg. bath hoists. 10. To assist in providing buildings related inductions to care provider staff to ensure their responsibilities are clearly understood. 11. To develop wellbeing plans and risk assessments with tenants to enable them to live well and receive the appropriate levels of support/assistance. 12. To ensure tenants are managing their tenancy in accordance with their rights and obligations and assisting them in the resolution of complaints and disputes. 13. To promote the health and wellbeing of tenants through community links and the active engagement of tenants, including the organising and where necessary, the facilitation of a variety of activities and events. 14. To work effectively with partners, funders and all other service and support providers, developing collaborative networks with those agencies and proactively promoting the Living Well service. To seek out relevant information on services that may assist tenants. 15. To record and monitor any breaches of the Tenancy Agreement and taking appropriate action in line with procedures. 16. To deal with conflict resolution, neighbour disputes, reports of anti social behaviour and other tenancy complaints; recording actions and outcomes in line with procedures. 17. To assist with rent arrears recovery in conjunction with Impact s Income Management Team. 18. To seek out and progress funding opportunities that may benefit the scheme and/or the wider Living Well Service. 2

3 19. To liaise and maintain regular contact with care providers and representatives from Adult Social Care, attending any review meetings with other agencies and care partners as required. 20. To liaise and seek out opportunities with a range of other specialist support agencies providing additional support to tenants eg. social services, psychiatric services, health services to ensure that tenants are adequately signposted and/or receive support as needed. 21. To work with the Scheme and Service Manager to promote the Living Well service and the organisation and its objectives. 22. To assist with the development and promotion of customer and stakeholder contact, involvement and influence across the service. 23. To support the Scheme and Service Manager to ensure performance targets, financial obligations and quality standards are adhered to whilst at the same time ensuring all individual performance indicators are met and information for monitoring purposes is provided in line with agreed processes and deadlines. 24. To assist with the development and implementation of procedures and practice to ensure a high quality service provision. 25. To be a named emergency out-of-hours contact, responding accordingly. 26. To promote anti discriminatory and inclusive practices among team members and residents to ensure services are responsive to aspirations and individuals requirements and are open to be enjoyed by everyone. Administration 27. To undertake a variety of administration, tenancy, housing and buildings functions to ensure the effective day to day management of the service. These include: Reporting of all accidents and incidents occurring in the scheme. Repairs reporting Administration of petty cash system, guest and meeting room bookings Recording of all customer feedback including compliments, complaints and suggestions. Completing the daily contact form. Appropriate recording of information into the Scheme Diary and Communication book Recording all H&S tests as required, eg. Weekly fire alarm test, automatic door test Recording all required evaluation and performance information for the service in line with requirements. General 28. Ensure internal business processes are followed in line with IHA s policies, procedures and statutory requirements. 29. Ensure that all data protection requirements are met in accordance with IHA s policies, procedures and statutory requirements. 3

4 30. To attend and actively participate in team meetings (where appropriate), line managements, appraisals, training and Impact mandatory events. To be an active and effective member of the team. 31. To take a full and positive role in training courses as and when required. 32. To undertake your duties in a manner that takes care of your own health & safety and that of others who may be affected. 33. To co-operate with Impact so that Impact can fulfil its duties under health & safety legislation. 34. To be aware of all health & safety requirements that are relevant to your work and that are set out in Impact s Health & Safety policies and arrangements; in particular to co-operate with your manager by working in accordance with the relevant risk assessments and using the necessary control measures. 35. To work flexibly and collaboratively with other staff and partners to ensure delivery of an excellent and seamless service. To work at all times to achieve the key requirements of Impact s Blueprint and Customer Offer, as appropriate. 36. To undertake all duties in accordance with Impact s Diversity Policy and all other relevant policies and procedures. 37. Any other duties as are reasonably required within the general nature and level of the post as agreed with the line manager. 4

5 PERSON SPECIFICATION FOR ASSISTANT SCHEME MANAGER, BRAMBLE COURT, BRAMPTON REQUIREMENTS Practical and Intellectual Skills Ability to work flexibly and under pressure Applies an enthusiastic and sensitive approach to work and is able to maintain a positive focus at times when the role is demanding. Positive inter-personal skills both one to one and in groups Ability to work as an individual and as part of a team Excellent organisational and administration skills and competent in using computers and IT systems, including Microsoft Word, Outlook and Excel Experience Experience of working with older people Experience of housing management or supported housing Education/Qualifications Good standard of general education, including Maths and English at GCSE level (or equivalent) Full or part health, housing or social care qualification or willingness to work towards Other Able to work flexible hours, accommodating the contractual requirements (20 hours/37 hours) and also at other times to meet the needs of the service, which may include evenings, weekends and bank holidays and occasionally, responding to emergencies & covering other Living Well bases. Full driving licence valid for the UK & access to a car for business purposes Valued Behaviours ESSENTIAL DESIRABLE Essential 1 Essential 2 Essential 3 Essential 4 Essential 5 Desirable 1 Desirable 2 Essential 6 Desirable 3 Essential 7 Desirable 4 METHOD OF IDENTIFICATION Interview Interview See separate document attached Essential 8 Interview 5

6 Valued Behaviours Business Focus Ensuring we achieve VFM, efficiencies and source opportunities in our day to day activities Optimise the efficiency of your part of Impact s business within the social objectives of the wider organisation Courageous - Be passionate, optimistic and resilient in a fast changing environment Be proactive in driving change Have the confidence to assess and make decisions. Take calculated risks that will have a positive outcome for the business Communication Have good listening, communication and people skills to enable you to interact, liaise, and negotiate effectively with teams across the organisation, internal and external partners. Sharing information widely (up, down and across) Listen to the opinions of others, and be clear and persuasive in communicating your own, appropriate to the organisational needs. Celebrate success Develop your potential Have a focussed attitude, explore solutions to problems prior to escalating them Have a desire to keep learning whilst sharing knowledge and skills with colleagues. Seek out best practice internally and externally Actively develop yourself and support and enable others in their own development Customer Focussed Have an adaptable style according to the needs of your customers and recognising customer service is vital to Impact s continued success - in line with the Customer is Key

7 Valued Behaviours Accountability Be self-aware, acknowledging and assuming responsibility for individual actions Do what you commit to do within a timely manner and with a sense of urgency Hold others and yourself to account in a positive but challenging manner Integrity Be able to cope with difficult situations and handle them well, conduct yourself with the utmost integrity and transparency Live the organisation s values and be a role model to others Be authentic in all dealings internally and externally Collaborative Make a positive contribution to team culture with the ability to inspire and enable others. Develop the organisation s common purpose by effectively working with teams and partners. Equality and Diversity - Value people from all sections of the community and have an equitable approach to the rights and responsibilities of everyone. Recognise and respect the needs of everyone ensuring that no resident, customer or member of staff is discriminated against or receives less favourable treatment Maintain a proactive approach to diversity and communicate in a way that staff, contractors, volunteers and clients are fully aware of our commitments. February 2017