12: Unemployment Services

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1 12: Chapter Contents Menu Unemployment Benefit Overview File a Claim File for Weekly Benefits Claim Summary Benefit Rights Information Claimant Details Claim Details and Claim Deductions Outstanding Claim Issues Weekly Benefit Certifications Payment Summary Overpayment Screens Employers and Income During Base Period Request Check Cancellation/Replacement File a Wage Protest (Redetermination) Claim Status Update Banking Information Update Contact Information Eligibility Review Questionnaire Request Repayment Plan Unemployment Benefit Forms Benefits Accuracy Measurement Call Instructions Federal Tax Deduction Form 1099-G Information Change PIN Provide Specific Documents Fact Finding Forms Employment Strategy Benefits Rights Information Certificate of Attendance Claimant CWC Decision Request Claim Withdrawal Appeals File an Appeal Request an Overpayment Waiver Review the Progress of Your Appeal Add Contacts Request Records Request a Postponement Request a Continuance Withdraw an Appeal Virtual OneStop Individual Services User Guide 12-1 V18 05/2018

2 Menu As a registered system user, when you log into the system you can still access all your labor market, résumé and job search tools. With the addition of the unemployment module (GUS), UI claimants can use the system to start an unemployment claim, file weekly certifications and manage all aspects of their unemployment claim. To see the services related to Unemployment Insurance (UI), go to the widget on your dashboard. The most common features display in the widget. You may also use the Services for Individual Navigation Menu. Click then select an option from the flyout menu. Widget Flyout Menu Virtual OneStop Individual Services User Guide 12-2 V18 05/2018

3 As there are so many menu options, it is helpful to see the entire list: Click the More link on the dashboard widget. Alternatively, click directly on in the Navigation Menu. Options Links and Descriptions Virtual OneStop Individual Services User Guide 12-3 V18 05/2018

4 Unemployment Benefit Overview Use Unemployment Benefit Overview to find summary information about available. This information is provided by your state and may include links to other resources. File a Claim Link Options for Unemployment Benefit Overview Use File a Claim to launch a UI claim registration. A complete explanation of the registration process for UI claimants is found in Chapter 13: UI Claim Registration. File for Weekly Benefits Use File for Weekly Benefits to launch the weekly certification wizard. A complete explanation of the weekly certification process for UI claimants is found in Chapter 14: Weekly Benefit Certification. Virtual OneStop Individual Services User Guide 12-4 V18 05/2018

5 Claim Summary Use Claim Summary to view a summary of your unemployment benefits claim. In your Benefits Plan Profile folder (Unemployment Benefits tab), you will find up-to-date information on the progress of your claim. The descriptions below show how you can use this page to understand and access all aspects of your UI claim. The red links in the Tree-View indicate your current location in the Portfolio folders and tabs. Unemployment Benefits Tab in My Portfolio Benefit Rights Information Each state must provide claimants with Benefit Rights Information. Accessible in several locations, including during UI claim registration, please take the time to read the document carefully. It informs claimants of the basic requirements for receiving unemployment insurance benefits. Virtual OneStop Individual Services User Guide 12-5 V18 05/2018

6 Claimant Details Reading About My Benefit Rights This screen displays the contact information you provided during registration (shown above.) Use the Edit Information link to make any changes to your contact information, including your address. You may also update your Preferred Notification Method. Reviewing and Updating Contact Information Simply make your edits and click the Save button. The information will be updated in the system immediately. Claim Details and Claim Deductions This screen displays all the basic information regarding your claim. If this is an ongoing claim, your claim status will most likely display Regular Active. If you continue the claim until your benefit balance is $0.00, your claim status will change to Benefits Exhausted. Other status changes may occur during the life of the claim. Virtual OneStop Individual Services User Guide 12-6 V18 05/2018

7 Benefit Amounts. You can also use this screen to see a summary of your benefit amounts. The amount shown in Available Credits, also known as your Maximum Benefit Amount, will not change during the life of your claim unless there is a redetermination of your benefit amount. The Claim Benefit Balance, however, will decrease each week as you continue to file your weekly certifications. (See Payment Summary screen below.) Unresolved Issues? If you have an unresolved issue on your claim, you will see Yes for Unresolved Issues. This means that the amounts displayed for Available Credits, Claim Benefit Balance and Claim Benefit Paid may not reflect all your certified weeks. Certified weeks can only be paid after all issues have been resolved. (For more information, see next section.) Outstanding Claim Issues Reviewing Basic Claim Data Issues may arise on your UI claim related to your base period wages, employment separation, job search activity, etc. The issues may result from responses entered on your claim registration or weekly certifications. They may also be related to employment information collected from your employer. If any issue is employer-related, the employer name will display. Outstanding Claim Issues Virtual OneStop Individual Services User Guide 12-7 V18 05/2018

8 For every UI claim, issues may arise related to your base period wages, employment separation, job search activity, etc. The issues will display on this grid until they are resolved by staff. Often, just after completing your registration, the grid will show the standard Lack of Work separation issue. This issue would be resolved when your employer confirms that the reason for your separation was due to Lack of Work. When there is disagreement, UI adjudication staff need to investigate and a resolution may take longer. The picture above shows a claim with an outstanding issue. If your claim has outstanding issues, it is very important to continue to file weekly certifications. While the issue is In Progress, you are still eligible to file and you are required to file in order to continue your claim. Payment for the weeks you certify may be delayed until the issue is resolved. Weekly Benefit Certifications Each time you file your weekly certification, a new record will display on this grid. If you file every week as required, the week numbers that display in the # column will follow in sequence. Other columns in this grid are described below. Weekly Benefit Certifications The Week Ending Date is always a Saturday since the certification week always begins on Sunday and ends on Saturday. The Certification Filing Date will normally be in the following week on your designated filing day. The Benefit Pay Date indicates the date you received the amount listed in the payment amount column. Remember, all UI claims require one unpaid Waiting Week before you receive payments. For this reason, you will likely see Not Applicable for week 1. If you would like further explanation of the status of a weekly payment you should review the Payment Summary screen that also displays on this page. Also, use the Payment Amount link to view payment details for the selected week. Use the Week Ending link to view a summary of your responses for that week's certification. You will see all the job contacts you submitted for the week and can use the Job Title link to view all the information you entered on your employer contact. Virtual OneStop Individual Services User Guide 12-8 V18 05/2018

9 Summary of Completed Weekly Benefit Certification Additional summary panels may also display depending on the information required for that week. For example, if you entered earnings for the week you will see a Summary of Earned Money panel. Also, if you were required to complete a Fact Finding Forms form, you will be able to access the form and view your responses. Virtual OneStop Individual Services User Guide 12-9 V18 05/2018

10 Payment Summary This screen lists all the payment information associated with your certification weeks. After you complete a weekly benefit certification, a new record displays in the Payment Summary grid. The record will display regardless of whether or not you actually are eligible to receive payment. As shown in the picture below, if you are eligible to receive the full weekly benefit amount, the Pay Type will display Total Payment. If you elected to have your federal taxes withheld, the amount deducted will display in the Total Deductions column. Payment Summary Panel Use the Week Ending Date link to view details of any deductions associated with your benefit payment. There you will see the total amount deducted followed by a break down showing each deduction type and the amount. In the example shown below, both child support and federal taxes were deducted from the weekly payment. To see the total amount deducted to date from your claim, refer to the Claim Details and Claim Deductions screen described above. Detail of Payment Week Virtual OneStop Individual Services User Guide V18 05/2018

11 Did you declare earnings for a certification week? If you earn any wages, you must declare your earnings when you file your weekly certification. After subtracting the allowable earnings amount (for example $50), your earnings will be deducted from your weekly benefit amount. If the deduction is less than your weekly benefit allowance, you will be issued a partial payment. These calculations will be shown in the Earnings Claimed column and the Pay Type will display Partial Check for that week. Use the Earnings Claimed link to view details of the earnings such as employers, dates worked, etc. Overpayment Screens Earnings Claimed Showing on Payment Summary Panel The overpayment screens only display if an overpayment has been assessed on your UI claim. An overpayment results from having received unemployment benefit payment to which you were not entitled. This can occur when you file a weekly certification and receive payment, then, at a later date, it is determined that you were not eligible to receive the payment. When this occurs, you are responsible for paying back the amount of the overpayment(s). Some of the most common reasons for overpayments are the following: Failure to report earnings Incorrectly reporting earnings, for example, net earnings, instead of gross earnings Failure to report holiday pay, vacation pay, pensions, etc. Back-Pay Award because you were restored to work with back pay, and the employer failed to withhold from the back-pay award the benefits already paid. An appeals decision which overturns an earlier determination that entitled you to benefits Continuing to file for Unemployment Insurance benefits after you return to full-time work Overpayment Cases Virtual OneStop Individual Services User Guide V18 05/2018

12 Whenever an overpayment is created, you will receive a notification in your message center. (See picture below.) You will also receive notifications for any events associated with your overpayments, such as, any repayments, offsets, installment plans, monthly statements, etc. All these events are summarized in the various overpayment screens. Notification of Potential Overpayment If you feel the overpayment is incorrect, you are entitled to appeal the overpayment determination within 15 days of the notification. To file an appeal online, go to the Overpayment Determinations panel and click View Determination to view the cause of the overpayment. When you are sure you have identified the correct overpayment case, click File Appeal. (For more information, see File an Appeal below.) Overpayment Determinations Virtual OneStop Individual Services User Guide V18 05/2018

13 Employers and Income During Base Period This screen displays employers and wages associated with each quarter of your base period. The wages displayed were reported by your employer as part of their quarterly tax and wage reports. These are the wages that were used to calculate your benefit amounts both your Maximum Benefit Amount (MBA) and Weekly Benefit Amount (WBA) display just below the screen heading. The amounts shown are the current amounts and will reflect the most recent monetary determination. Base Period Employers and Wages You should review the base period employer and wage information. If your records show different information than what is displayed in this grid, you can request a review of your base period employers and wages. (See File a Wage Protest (Redetermination below.) Request Check Cancellation/Replacement In some states, you can use Request Check Cancellation/Replacement when a benefits check was lost, destroyed or not received. The grid displays a transaction record for each check payment that has not yet cleared. Select the link in the Action column that applies to your situation: Received but lost, Received but destroyed, or Not received. You will receive a notification requesting additional information. You must respond to the notification to complete the request. Virtual OneStop Individual Services User Guide V18 05/2018

14 Requesting a Payment Cancelation Requires a Response to Notification File a Wage Protest (Redetermination) Use File a Wage Protest (also called Redetermination of a Benefit Amount) if the information you have on your employers and wages does not match what the system displays. Your base period wages are displayed for you on the Base Period Employers panel. Filing a Wage Protest When you request a redetermination of your benefit amount, you must provide detailed information and/or documentation supporting your request. You will also have an opportunity to correct or provide additional names or social security numbers that may have led to the missing wages. Please note that you need only submit one request per employer. Be prepared to provide total wages by quarter and include any supporting documentation such as pay stubs, employer correspondence, or your 1099 tax form. Once UI staff have reviewed your request, they will make a determination whether or not to modify your employer and wage information. You will receive a Monetary Redetermination notification explaining the results of your request. Claim Status Use Claim Status to view a summary of your unemployment benefits claim. (See Claim Summary above.) Update Banking Information Use Update Banking Information to view or make changes to your current payment method. During UI Claim registration, you indicated your preferred method for receiving your benefit payments. Your current preference displays in the Payment Information screen. To update your preference, select a different option and click the Save button. A record of the change will display in the Change History screen. NOTE: For security purposes, you may be required to reenter your password when changing your bank account information. Virtual OneStop Individual Services User Guide V18 05/2018

15 Updating Banking Information If you choose Direct Deposit as your payment method, you must provide a valid 9-digit routing transit number and account number. If the routing number you entered is valid, the system displays the bank associated with the routing number. Confirm that this is your bank and the bank name will display on the screen. Use the How do I locate my bank routing number and bank account number? link for assistance in identifying your bank routing number and account number on your personal check. By selecting the Direct Deposit option, you ensure greater security and the immediate delivery of benefits to your bank account. If you choose Paper Check as your payment method, you will receive your benefits via a paper check mailed, using the U.S. Postal Service, to the address on file in the system. This will cause several days of delay in receiving benefits and is not available in all states. Update Contact Information Use Update Contact Information to review and update name, address, phone or . You may also update your Preferred Notification Method. Simply make your edits and click the Save button. The information will be updated in the system immediately. (See Claim Summary above. Virtual OneStop Individual Services User Guide V18 05/2018

16 Eligibility Review Questionnaire Use Eligibility Review Questionnaire when you must complete this questionnaire as part of your continuing eligibility for UI benefits. You will receive a notification whenever this questionnaire is required. Completing an Eligibility Review Questionnaire Virtual OneStop Individual Services User Guide V18 05/2018

17 Request Repayment Plan Use Request Repayment Plan to request a repayment plan for funds owed to the state. The amount you owe displays along with the first payment due date. You may accept the minimum recurring payment amount (displayed) or enter a higher amount. When finished, click the Save button. As you make each repayment, the record displays in the Payment History panel. Requesting a Repayment Plan and Reviewing Past Payments Virtual OneStop Individual Services User Guide V18 05/2018

18 Unemployment Benefit Forms Use Unemployment Benefit Forms to download a specific unemployment form to your computer. As some UI claims require supporting documentation, your state may include a reference to all documents in PDF format. In most cases, you will receive notification of any document request along with a link to complete the document. Accessing State Unemployment Benefit Forms Benefits Accuracy Measurement Use Benefits Accuracy Measurement if you have been randomly chosen to participate in a Benefits Accuracy Measurement (BAM) audit. States are required to conduct regular audits of their unemployment claims. If you are selected, your participation is required. You will need to complete the BAM questionnaire. What is BAM? Benefit Accuracy Measurement, or BAM, is a nationwide quality control program implemented by the US Department of Labor. The program is designed to prevent both error and fraud in the Unemployment Insurance program by testing the accuracy of paid and denied claims. Investigation activities are designed to assess the validity of monetary determinations and the proper detection and resolution of eligibility issues. Virtual OneStop Individual Services User Guide V18 05/2018

19 Call Instructions In some states, you may use Call Instructions to access a PDF file with step-by-step instructions on how to file for weekly unemployment benefits by phone. To download the document, simply click the Easy Call Instructions shown below. Reviewing the Instructions for Filing Weekly Claims by Phone Federal Tax Deduction Use Federal Tax Deduction to review and update your preference for federal tax withholding. If you select Yes, the tax amount deducted each week displays on the Weekly Benefit Certifications screen along with a cumulative total and the total for the tax year. When it comes time to file your tax return, you will have easy access to the necessary tax form with your claim data already entered. To change whether federal taxes are withheld from your benefit payments, select your new preference (Yes or No) and then click the Save button. Your withholding status is immediately updated and will be implemented in your next payment. You can verify your withholding status at any time using the Claim Summary link and scrolling down to the Claim Details. When your preference is set to Yes, the tax amount withheld will be indicated on the Payments panel (as shown below.) Virtual OneStop Individual Services User Guide V18 05/2018

20 Reviewing or Modifying Tax Withholding Preference Form 1099-G Information Use Form 1099-G Information to view and print your 1099-G document. This document is also sent to your message center at the beginning of the calendar year. It shows your benefit payment data for the tax year along with the tax deductions. This form is required for your tax return. If you elected to have federal taxes deducted from your benefits payments, you will see the total amount deducted during the tax year. Reviewing the 1099-G Showing Annual Tax Withheld Change PIN Use Change PIN to change your existing PIN. You may reset your PIN at any time. You will need to remember the new PIN the next time you attempt to access the IVR phone system. It is possible that UI staff have reset your PIN for your own security, forcing you to enter a new PIN. Once you enter your new PIN and click the Save button, you will see a confirmation indicating your PIN has changed. Virtual OneStop Individual Services User Guide V18 05/2018

21 Changing My PIN Provide Specific Documents Use Provide Specific Documents to view any document requests. When UI Staff need a UI document, you will receive notification of the request in your message center. The request will display in this grid where you can attach the document. Providing Specific Documents as Requested To attach a document, click the Attach link associated with the document request then review the information in the Document Association screen. To search in your directory for the file to upload, click the Browse button (or Choose File depending on your browser). Click the document you wish to upload and it will will display in the Location field. (You may only attach one document selecting another document will only replace the document you see displayed.) When you have uploaded the correct document, click Save. Once you have attached the document, the Document Attached column displays Yes and the Action link changes to View. Click the View link to verify you have successfully attached the correct document. Virtual OneStop Individual Services User Guide V18 05/2018

22 Fact Finding Forms When UI staff need specific information to support an issue on your claim, they may request that you complete a fact finding form. All requests are sent to your message center along with a link to navigate directly to the fact-finding form. (See picture below.) Completing a Fact Finding Form Accessed from the Message Center Employment Strategy Use Employment Strategy to view a custom employment strategy just for you. Use this link to view document requests. For a complete description, see the Employment Strategy section of Chapter 2. Benefits Rights Information Use Benefits Rights Information to access the Benefits Rights Information (BRI) document. This document was first presented to you when you completed your UI claim registration. You are responsible for reading and understanding the information presented in this document. (See Claim Summary above.) Certificate of Attendance Use Certificate of Attendance to review and update Certificate of Attendance. If you indicated you were attending training you must provide information on the training program. It must be submitted once every four weeks as long as you are in approved training. Please note that failure to submit this certificate within the specified time limits may result in a loss of benefits. Virtual OneStop Individual Services User Guide V18 05/2018

23 Completing a Required Certificate of Attendance Click Edit in the Action column and enter information on your training program. If this training program is approved you must certify your attendance each week you file for your weekly benefits. Claimant CWC Decision Use Claimant CWC Decision to view your filing options when you have additional wages from an employer outside the host state. When both in-state and out-of-state wages may be used to establish your claim you may qualify for a Combined-Wage Claim (CWC). Making or Reviewing Decision for a Combined-Wage Claim (CWC) To determine whether your claim is filed as a CWC, you must review information about the in-state and out-of-state wages, then select which claim option you would like to pursue. If you choose to establish your claim using only the wages from the host state, then the out-of-state wages will not be used. Only a CWC requires the transfer of the out-of-state wages. Click the View link to review the details and evaluate the four possible options. File a claim using only your in-state wages (In-State Only) Virtual OneStop Individual Services User Guide V18 05/2018

24 File a claim using both your in-state wages and the out-of-state wages displayed (CWC in Host State) Request a redetermination of your out-of-state wages. Use this option when the out-of-state wages displayed do not match your records. Withdraw from your claim in the host state in order to file a claim in the other state. After you have made you selection, click the Save button. Request Claim Withdrawal In some states, you can use Request Claim Withdrawal to access the required form for requesting a withdrawal of your UI claim. You may this request in writing at any time during the life of your claim. Click the Download Claim Withdrawal Request Form link to open and print the form. As noted on the form, all payments you have received would be considered overpayments. The form will display the total amount received according to current benefit records. You must indicate how the state will recover these overpaid amounts. Downloading the Claim Withdrawal Request Form Virtual OneStop Individual Services User Guide V18 05/2018

25 Appeals Use Appeals to access all your appeal information. This includes appeals you have filed as well as those filed by an employer. File an Appeal Appeals Screen - Determinations Tab Use File an Appeal to go directly to a list of determinations associated with your claim. On the Determinations tab, you will find a panel for each type of determination. Be sure to identify the exact determination you want to appeal. To do so, verify the panel heading (Non-Monetary Determinations, etc.), review the summary information for the determination, then click the View Determination link to see the actual determination document. When you are absolutely sure, click the File Appeal link. After you click File Appeal for a determination, you must complete the series of screens described below. As you complete these screens, also known as the Appeal Wizard, use the Next button to advance. When you reach the last page you will see the Finish button which officially creates your appeal record. If you try to exit before finishing, a pop-up window will ask you to confirm. This avoids you accidentally clicking outside the Appeal Wizard before you have finished. Any time you need to review previous pages, use the Back button. Do not use the back button on your browser as you may lose data previously entered. On the Appeal Reason screen, enter the reason for the appeal in your own words. The reason displays for staff when reviewing the appeal, conducting a hearing, etc. Virtual OneStop Individual Services User Guide V18 05/2018

26 First Page of Appeal Wizard (Appeal Reason) On the Counsel Contacts screen, you have the option of entering one or more counsel contacts. You should provide complete contact information for each individual including phone, address and . This person may will notifications about hearings, decisions, and determinations related to this appeal. Use the Contact link for the individual to edit the contact information. Be sure the Select checkbox shows a checkmark, otherwise this person will not be attached to this appeal. Counsel Contacts Summary List On the Witness Contacts screen, you have the option of entering one or more witness contacts. You should provide complete contact information for each individual including phone, address and . This person will receive notifications about hearings, decisions, and determinations related to this appeal. Use the Contact link for the individual to edit the contact information. Be sure the Select checkbox shows a checkmark, otherwise this person will not be attached to this appeal. Virtual OneStop Individual Services User Guide V18 05/2018

27 Witness Contacts Summary List Subpoena Request. When entering the contact information for a witness, you may request that the individual receive a subpoena. A subpoena will ensure the individual participates in the hearing. Select the Contact Type as Subpoena then enter a reason for the subpoena. If the subpoena is approved, the witness will receive the subpoena after the hearing has been scheduled. On the Supporting Document Uploads screen, you are able to upload one or more supporting documents. Staff will append these documents to the case file for the appeal where they will be accessible when conducting a hearing, making a decision, etc. To search in your directory for the file to upload, click the Browse button (or Choose File depending on your browser). Click the document you wish to upload and it will will display in the Location field. You may several document selecting another document will only replace the document you see displayed. Supporting Document Uploads in Appeal Wizard On the Interpreter screen, indicate whether you need an interpreter and, if so, select the appropriate language. The dropdown contains an alphabetical list of over 150 different languages. Interpreter Panel in Appeal Wizard Virtual OneStop Individual Services User Guide V18 05/2018

28 In some states, you will see a Waiver to Advance Appeal Notice screen where you may waive the notice requirement for scheduling a hearing. With the notice requirement in force, the appeal hearing can be set no earlier than 14 days from the filing date of the appeal. If you waive this requirement, a hearing could be scheduled for you sooner. Click Save & Print to confirm your selection. Click the Finish button to file your appeal. The last screen confirms that have filed the appeal. UI staff will now review the appeal and schedule a hearing. Appeal Wizard Confirmation Page Request an Overpayment Waiver After you file an appeal on an overpayment determination you will have the option to create an overpayment waiver. Completing the waiver request allows the state to determine whether the overpayment should be repaid. If approved, your overpayment may be waived without the need for an appeal hearing. If you did not complete the waiver immediately after filing the appeal, you still have the option. Go to the Overpayment Determinations panel and click the Create Waiver link associated with the overpayment case. When completed, the link changes to read View Waiver. Overpayment Determinations Panel Create Waiver Option You must view each screen of the overpayment waiver and enter all the required information. When you have completed a screen click the Next button to save your entries and advance to the next screen. At any time, you may use the Back button to return to a previous page. Many screens require you to enter information on your financial status. Please be aware that if you do not provide facts concerning your financial status, a waiver cannot be granted. Virtual OneStop Individual Services User Guide V18 05/2018

29 When you reach the final screen, click the Finish button to review all your entries. You may return to any page to revise your entries. When you have finished reviewing, click the Save button. Completing All Sections of the Overpayment Waiver Review the Progress of Your Appeal Once you have filed an appeal, you will receive notifications of all requests, hearings, decisions, etc. You can make special requests and check the status at any time using the panels below. For reference, the processes associated with a typical appeal are listed below. The claimant or employer files an appeal on a determination. UI staff review your appeal. UI staff review the contacts tied to the appeal and issues subpoenas when necessary. UI staff create a case file of all the claim documents. UI staff schedule a hearing. A Hearing Officer conducts the hearing, usually by telephone, with all parties. An Administrative Law Judge writes a decision on the appeal. The results of the decision are incorporated into the claim. All payment issues, etc. are updated to reflect the decision. Use the Appeals Filed tab to view the status of all appeals associated with your claim. There you can view the current status, reference completed steps and learn about the next step. If necessary, use the Select Appeal panel to identify the appeal by docket number. Once selected, the status information will change to reflect the docket number displayed. This is only necessary if you have more than one appeal. Virtual OneStop Individual Services User Guide V18 05/2018

30 Appeals Filed Tab Use the Appeal Information screen to review basic information for the appeal. To verify you are viewing the correct appeal, refer to the Appeal Date and use the Determination Type link to view the actual determination under appeal. Appeal Information Panel Use the Appeal Status screen to view the latest information on the progress of your appeal. All completed steps display with a green checkmark. The blue text at the top of the screen displays the current step. The yellow flag indicator displays when a step is in progress and provides explanatory text. Appeal Status Panel Virtual OneStop Individual Services User Guide V18 05/2018

31 Add Contacts You may use the Add Contacts link located on the Appeal Status screen to associate individuals to the appeal. You will access the same Contacts screens that displayed when filing the appeal. From the Counsel Contacts or Witness Contacts screen, click the Add New Contact link. After you enter the contact information and click the Save button, the contact will display in the grid. Request Records Use the Request Records link on the Appeal Status panel to request a copy of the appeal case file. When preparing for the appeal hearing, UI staff review your claim records and prepare a case file. You have a legal right to request these records. Enter a reason for the request and click Save. Request Your Appeal Records Once staff has received and processed your request, you will receive a message containing a link to the case file. You can also download the case file using the View Requested Records link that will display on the Appeal Status panel. Request a Postponement Use the Postpone Appeal link in the Appeal Status screen to request that the appeal be put on hold until a later date. The link is only available after the appeal hearing has been scheduled. Enter a reason for the request and click Save. Once processed, the status of your request will display in the Appeal Status screen. Request a Continuance Use the Request Continuance link in the Appeal Status screen to request a continuance of your appeal hearing. The link is only available after the appeal hearing has been scheduled. Enter a reason for the request and click Save. Once processed, the status of your request will display in the Appeal Status screen. Withdraw an Appeal As long as the appeal is still awaiting a hearing, the Withdraw Appeal link displays on the Appeal Status panel. When the status changes to Hearing Conducted, the link no longer displays. To withdraw the appeal, click the Withdraw Appeal link and enter a reason. When finished, check the confirmation checkbox and click Save. Once staff have approved the withdraw request, you may see a Reinstate Appeal link for the same appeal. Virtual OneStop Individual Services User Guide V18 05/2018

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