DRAFT. Human Capital Management Implementation Project Sign-Off. Wells Fargo - Banking Services. Tuesday, May 31, 2016

Transcription

1 Human Capital Management Implementation Project Sign-Off Tuesday, May 31, 2016 (c) 2016 Board of Regents of the University System of Georgia. All Rights Reserved.

2 Table of Contents 1-HCM Data Flow Inputs and Outputs DESCRIPTION ENTERPRISE DI!GR!M PROVIDING THE BIG PICTURE PURPOSE A. Presents key modules, processes and interfaces B. Highlights points of integration, input and output of system data C. Highlights outstanding decisions related to the design, development, configuration and implementation processes PRIMARY USERS Steering Committee, Practitioners, ITS, SSC and USO Management 2-HCM Business Process Listing (HCM-003-BPR) DESCRIPTION QUICK REFERENCE LISTING OF MAJOR TASKS PURPOSE A. Defines scope of the core implementation, based on the related business process and practitioner community B. Serves as a common denominator for design, development, testing and training documentation PRIMARY USERS Practitioners 3-HCM Business Process Flow Diagrams Future State DESCRIPTION VISIO DIAGRAMS PRESENTING PROCESSING STEPS IN A SEQUENTIAL FORMAT, SEGREGATED BY THE SECURITY ROLE NAME PURPOSE A. Confirms touchpoints and hand-offs within a business process B. Identifies control points and segregation of duties PRIMARY USERS Practitioners 4-HCM Business Process Fact Sheet (HCM-002-BPR) DESCRIPTION BUSINESS IMPACT SUMMARY PURPOSE A. Presents changes to business policies and procedures, resulting from the implementation B. Serves as the basis for the communication plan, delta training and other change management initiatives PRIMARY USERS Steering Committee, Process Owners, Communications Team, Training Teams 5-HCM Decision Point Fact Sheet (HCM-006-DPT) DESCRIPTION OUTSTANDING ISSUES SUMMARY PURPOSE A. Outlines issues which impact design, development, project scope and go-live dates i

3 Table of Contents PRIMARY USERS B. Presents potential solutions and documents the approach recommended by the project team C. Serves as the basis for issue discussion and resolution D. Tracks the status of items transitioned to HR, Fiscal Affairs and the Steering Committee Steering Committee, ITS, SSC and USO Management 6-HCM Use Cases (HCM-010-TST) DESCRIPTION PURPOSE PRIMARY USERS LISTING OF MAJOR TASKS ASSOCIATED WITH BUSINESS PROCESSES A. Lists major tasks within a business process and denotes the task practitioner B. Serves as the basis for defining the scope of user acceptance testing and practitioner training C. Links major tasks and business processes to security roles and user groups (SSC, ITS, Institution, USO, etc.) D. Defines the audience for communication initiatives E. Serves as the basis for user acceptance testing Practitioners, Communication Team, Training Team, Security and Workflow Team 7-HCM Business Requirements (HCM-004-REQ) DESCRIPTION DETAILED LISTING OF CORE FUNCTIONALITY IDENTIFIED IN SYSTEM DESIGN SESSIONS PURPOSE A. Defines scope of the implementation, based on the related business process B. Serves as a common denominator for design, development, testing and training documentation PRIMARY USERS Steering Committee, Implementation Teams, Auditors & Practitioners ii

4 Table of Contents 8-HCM Reports/Interfaces/Conversion/Enhancements ( RICE ) Inventory (HCM- 015-RIC) DESCRIPTION LISTING OF CUSTOM OBJECTS FOR DEVELOPMENT PURPOSE A. Identifies custom tables, pages, interfaces and other objects required to fulfill approved business requirements for each related business process B. Serves as a common denominator between the requirements gathering and design/development efforts C. Groups different types of modification elements (tables, pages, etc.) for ease of migration PRIMARY USERS Implementation Teams, ITS Staff 9-HCM RICE Inventory with Business Requirements (HCM-016-RIC) DESCRIPTION LISTING OF CUSTOM DEVELOPMENT OBJECTS AND RELATED REQUIREMENT INFORMATION PURPOSE A. Presents an integrated view of the requirements gathering and design/development efforts B. Associates custom development with an approved business requirement [NOTE: This report presents the same information as 7-HCM Business Requirements (HCM-004-REQ) where custom development is required]. PRIMARY USERS Implementation Teams, Practitioners, ITS Staff 10-HCM Communication Plan (HCM-005-COM) DESCRIPTION DETAILED LISTING OF CHANGES IN CURRENT FUNCTIONALITY, POLICIES AND PROCEDURES PURPOSE A. Identifies user groups impacts by future state functionality B. Serves as the basis for pre- and post-go-live communication C. Serves as the basis for delta training PRIMARY USERS Communication Team, Training Team, Practitioners iii

5 Table of Contents 11-HCM Practitioner Training Curriculum (HCM-009-TRN) DESCRIPTION LISTING OF TOPICS TO INCLUDE IN TRAINING PLAN PURPOSE A. Serves as the basis for institutional practitioner and SSC instructor-led training and deliverables (including UPKs) B. Serves as the basis for employee and manager self-service training deliverables C. Identifies affected user groups by security role PRIMARY USERS Training Team, Practitioners APPENDIX Job Aids iv

6 Wells Fargo Data Flow Inputs and Outputs Outstanding Decisions: 1. W 2 Printing Services Positive Pay (Accounts Payable) ACH (Accounts Payable) Positive Pay (Payroll) ACH (Payroll) Stop Payment (Payroll) Positive Pay Process Print Services (Paychecks and W-2) Wells Fargo Commercial Electronic Office (CEO) Payment Manager Bank Statement Positive Pay Exceptions Check Print (Payroll) ACH File Process W 2 Print (Payroll) Electronic Funds Transfer

7 HCM Business Process Listing HCM-003-BPR Process Name MM101 - Money Movement Payroll Funding Cash MM102 - Money Movement Paycard WF001 - Check Printing (On-cycle and Off-cycle) and Direct Deposit Processing WF002 - ACH Returns (Direct Deposit Rejects) WF003 - Check and ACH (Direct Deposit) Reversal Processing WF004 - Escheatment (State Dated Check) Processing WF101 - Monitor Positive Pay Exception Reports (9800P) WF102 - Fund Common Remitter Retirement Accounts (TSA, ORP, TRS) Track Only? No No No No No No No No Tuesday, July 12, 2016 Page 1 of 2

8 HCM Business Process Listing HCM-003-BPR End of Report Tuesday, July 12, 2016 Page 2 of 2

9 MM101 MONEY MOVEMENT PAYROLL FUNDING Title July 1, 2016 Impacted By Benefits Outsourcing Updated Institution BOR_GL_JOURNAL_ENTRY A Ensure funding available in institution s bank account Approve Invoice (In SSC Case Mgt. System) SSC Money Movement CA Admin S SSC Money Movement WF CEO PY002 Notification of confirmed payroll PY003 Payroll Summary Report PY005 On Demand Payroll Summary Report PY005 Reg Schedule Notification of confirmed payroll Run Total Funding Invoice (Exclude on demand checks) Agrees? Create Manual Funding Invoice Enter Reverse Wire in Banking System Send Invoice to Institution Research and work with ITS to resolve No Yes A Send invoice to institution Create banking file for funding from institution (exclude on demand checks) Research and work with ITS to resolve Upload file to bank No Yes Agrees to invoice? Ensure Institution Approval of Invoice USO Business Services WF CEO Approve File End Page 1

10 MM102 MONEY MOVEMENT PAYCARD Title June 28, 2016 Updated Wells Fargo Process enrollment form Approve paycard and update website with information Mail card and information to employee Work with SSC and employee to resolve outstanding issues Institution HR/PR Employee SSC Payroll Team Start Receive Direct Deposit Person Exemption Request Form Submit Direct Deposit Personal Exemption Form/ Paycard Direct Deposit Authorization Form Review Request Approved? Yes No Receive copy of notification of denied request Receive notification of denied request Notify Employee and Institution HR of denial Provide employee Paycard Enrollment website information End Receive paycard enrollment information Monitor bank website for paycard progress Upload account info to FTP site and assign ticket to SSC CSR with copy of to Inst. HR/PR Complete paycard enrollment information on website and submit. Work with SSC and employee to resolve outstanding issues Contact institution HR office to resolve outstanding application and/or activation Receive paycard and account information in US mail End Activate paycard Contact bank to resolve any outstanding issues SSC Contact Center Add paycard account info to employee s direct deposit record in HCM Page 1

11 WF101 (980 Only) Monitor Positive Pay Exception Reports TitleAP Disbursements June 28, 2016 Updated WELLS FARGO SSC Money Movement BOR _ AP_INQUIRY SSC Money Movement WF Payment Mgr. Start Daily Positive Pay Review Generate Positive Pay Exception Report Review the Positive Pay Exception Report Research payment issues Decision to Accept or Deny Enter decision in banking system Questionable Payments Accepted/ Denied Confirmation of Accepted/ Denied Payments End Page 1

12 WF102 FUND COMMON REMITTER ACCOUNTS: TSAs, ORP, TRS FN108 initiates ERS pulling funding. No separate BP needed. Title June 28, 2016 Impacted By Benefits Outsourcing Updated SSC Retirement Common Remitter Team BOR_CR_SSC FN111 CR TSA FN108 CR ORP FN108 CR TRS SSC Money Movement TRS Employer Portal SSC Money Movement WF CEO Wells Fargo Enter Amount to send to Retirement Manager in Banking System (per institution) Establish template for wire to Retirement Manager Enter Amounts to send to ORP Vendors in Banking System (1 per vendor) Establish template for wire to ORP vendors Verification by separate employee that amount agrees to Report of Contribution Data File Process Payment File Enter Amount to send to TRS (1 ACH) Verification by separate employee that amount agrees to TRS Invoice Third Party Retirement Manager/Provider Fund Employee Accounts Pull Funding for TRS Page 1

13 WF001 Check Printing (On-cycle and Off-cycle) and Direct Deposit Processing Last Updated Payroll Confirm MIN_ en t Mg SSC r Post Payroll DProcesses PY003 PAY_A WF Paym BOR_ Wells Fargo B BPAY003 Payroll Checkprint Output Receives Check Print File Notifies USO of Check Print File Details Prints On-cycle and Off-cycle Checks A Mails On-cycle and Off-cycle Checks BDDP001 Direct Deposit Output Receives Direct Deposit File Notifies USO of Direct Deposit File Details Processes Direct Deposit A B Positive Pay Creation Check Printing WF101 loyee Emp Employee Receives Payment er s USO Contr oll Off ice A Approve Output to Wells Fargo File

14 WF002 Wells Fargo Banking Services Direct Deposit (ACH) Reject Processing Last Updated Wells Fargo Receives ACH Rejection Notifies USG by BOR_PAY_ADMIN_SSC WF CEO Portal? BOR_PAY_ANALYST Payroll Direct Deposit? No Void/Stop Payment FN120 Yes Obtain DD (ACH) Returns from Wells Fargo CEO Portal Complete Direct Deposit Reject Document Off-Cycle Check Process PY005 Yes Place DD Reject Document on SFTP Is EE Pay Replacement Required? No Process Complete Send DD Reject Notification Refer to DD Reject Job Aide Employee Employee Receives Payment

15 WF003 Wells Fargo Banking Services Check and ACH (Direct Deposit) Reversal Processing Last Updated BOR_PAY_ADMIN_SSC WF CEO Portal BOR_PAY_ANALYST Banking Services Required Complete Check/ ACH Stop Payment Request Form Request Received Is this a Check Stop Payment? No Refer to ACH Reversal Job Aide Yes Refer to Stop Payment Job Aide Implement Best Practice Provide Best Practice to Institution Research Issue Reversal Process Complete Provide Documentation to Institution Check/ACH Reversal Processing PY006 No Wells Fargo Process Stop Payment Requested Was Process Successful? Yes

16 WF004 Escheatment (Outstanding Check) Processing Last Updated Money Movement Team BOR_PAY_ADMIN_SSC Process Start Research Outstand -ing Check(s) Bank Reconciliation FN105 Notifies Institution of Outstanding Check(s) Outstanding Payroll Check(s) Identified Check and ACH Reversal Process WF002 Yes Follow USG Unclaimed Property BPM 19.1 No Reissue Check? No Process Complete Yes Off-Cycle Check Process PY005 BOR_PAY_ANALYST Reverse Check?

17 HCM Business Process Fact Sheet HCM-002-BPR Business Process: MM101 - Money Movement Payroll Funding Cash Functionality Changes: 1. ADP currently initiates funding of payroll by creating reverse wires to draw funds from the Institutions to ADP. ADP initiates multiple draws from each institution for each payroll. SSC will initiate the funding of payroll in one pull from the institutions for the full payroll funding needs. Ownership Changes: Issues Not Addressed: Issues Addressed: Policy Changes: 1. SSC will initiate the funding by creating the reverse wire to draw funds from Institutions to ADP Business Procedures Impacted:1. BPM 5.8 oneusg HCM Related Funding: Money Movement Conversion Approach: Historical Data Approach: New Forms: New Approvals: 1. Institution's bank information and authorization must be obtained prior to conversion. 1. Bank Authorization Form Tuesday, July 12, 2016 Page 1 of 9

18 HCM Business Process Fact Sheet HCM-002-BPR Business Process: MM102 - Money Movement Paycard Functionality Changes: 1. Paycards will be provided by Wells Fargo. 2. Paycards will not be issued until employee has completed identification documentation with Wells Fargo. Ownership Changes: Issues Not Addressed: Issues Addressed: Policy Changes: 1. SSC will approve requests for exemption from direct deposit for employees. Employees approved for the exemption from direct deposit will be paid by paycard. Business Procedures Impacted:1. BPM Method of Payment for Compensation Conversion Approach: Historical Data Approach: New Forms: New Approvals: Tuesday, July 12, 2016 Page 2 of 9

19 HCM Business Process Fact Sheet HCM-002-BPR Business Process: WF001 - Check Printing (On-cycle and Off-cycle) and Direct Deposit Processing Functionality Changes: Ownership Changes: 1. Wells Fargo will print and mail on and off-cycle checks. 2. Direct deposit processing will be provided by Wells Fargo. 1. Shared Services will have the responsibility for creating on and offcycle check and direct deposit files and submitting the files to Wells Fargo for processing. Issues Not Addressed: Issues Addressed: Policy Changes: 1. Ability to print on-demand checks at institution level. Business Procedures Impacted:1. BPM Off Cycle Payroll Processing Conversion Approach: Historical Data Approach: New Forms: New Approvals: Tuesday, July 12, 2016 Page 3 of 9

20 HCM Business Process Fact Sheet HCM-002-BPR Business Process: WF002 - ACH Returns (Direct Deposit Rejects) Functionality Changes: Ownership Changes: Issues Not Addressed: 1. Wells Fargo will provide ACH (Direct Deposit) rejects through the CEO Portal instead of ADP Print Services. Issues Addressed: Policy Changes: Business Procedures Impacted: 1. BPM Method of Payment for Compensation 2. BPM Funding of Employee Net Pay Conversion Approach: Historical Data Approach: New Forms: New Approvals: Tuesday, July 12, 2016 Page 4 of 9

21 HCM Business Process Fact Sheet HCM-002-BPR Business Process: WF003 - Check and ACH (Direct Deposit) Reversal Processing Functionality Changes: Ownership Changes: Issues Not Addressed: 1. Wells Fargo CEO Portal will be accessed to process check and ACH reversals instead of ADP Smart Compliance (ipay). 1. SSC will process check and ACH reversals instead of institutional practitioners. Issues Addressed: Policy Changes: Business Procedures Impacted: 1. BPM Method of Payment for Compensation 2. BPM Funding of Employee Net Pay Conversion Approach: Historical Data Approach: New Forms: New Approvals: 1. Check Stop Payment and ACH (Direct Deposit) Reversal Request Form 2. Documentation Template for Stop Payment/ACH Reversal Tuesday, July 12, 2016 Page 5 of 9

22 HCM Business Process Fact Sheet HCM-002-BPR Business Process: WF004 - Escheatment (State Dated Check) Processing Functionality Changes: Ownership Changes: 1. Wells Fargo CEO portal will be accessed for escheatment report instead of ADP providing information. 1. SSC will access escheatment information instead of institutional practitioners. 2. SSC will notify institution of uncashed checks instead of ADP. Issues Not Addressed: Issues Addressed: Policy Changes: Business Procedures Impacted:1. See 19.1 Unclaimed Property Conversion Approach: Historical Data Approach: New Forms: New Approvals: 1. Uncashed Check Notification Form Tuesday, July 12, 2016 Page 6 of 9

23 HCM Business Process Fact Sheet HCM-002-BPR Business Process: WF101 - Monitor Positive Pay Exception Reports (9800P) Functionality Changes: Ownership Changes: Issues Not Addressed: 1. Utilization of 9800P AP unit. 1. SSC Money Movement Team will review the daily positive pay exception reports. Issues Addressed: Policy Changes: Business Procedures Impacted: HCM Related Funding: Money Movement Conversion Approach: Historical Data Approach: New Forms: New Approvals: Tuesday, July 12, 2016 Page 7 of 9

24 HCM Business Process Fact Sheet HCM-002-BPR Business Process: WF102 - Fund Common Remitter Retirement Accounts (TSA, ORP, TRS) Functionality Changes: Ownership Changes: Issues Not Addressed: 1. SSC will initiate the file to fund TSAs and ORPs each payroll. 2. SSC will initiate the process for TRS to pull funds each month. Issues Addressed: Policy Changes: Business Procedures Impacted: 1. BPM oneusg Funding of Voluntary Retirement Plans 2. BPM oneusg Funding of Mandatory Retirment Plans Conversion Approach: Historical Data Approach: New Forms: New Approvals: Tuesday, July 12, 2016 Page 8 of 9

25 HCM Business Process Fact Sheet HCM-002-BPR End of Report Tuesday, July 12, 2016 Page 9 of 9

26 HCM Decision Point Fact Sheet HCM-006-DPT Document Status: Complete Issue: Will paychecks be mailed on pay day or arrive to the employee on the pay date? Final Decision: Document Details: Potential Solutions: Recommendation: HRAP Impact: BPM Impact: Utilize Wells Fargo to print checks and mail checks on the employee pay date. This decision helps to avoid early check cashing charges and encourages the use of direct deposit or pay cards as an option for payment. Analysis is needed to determine the timing and technical requirements for printing checks since ADP print services will no longer be utilized to print checks. Existing state contract with Wells Fargo can be leveraged for printing checks. Checks can be mailed by Wells Fargo prior to the pay check date, but will accelerate the payment creation process at Shared Services. The same interface that creates the ACH payments with Wells Fargo can be leveraged to produce the paper checks. Utilize Wells Fargo to print checks. Distribute checks on pay date (not earlier). 26 General Criteria for Employment 5.0 Payroll Tuesday, July 12, 2016 Page 1 of 26

27 HCM Decision Point Fact Sheet HCM-006-DPT Document Status: Complete Issue: Are any new roles needed at Shared Services to support the new responsibilities they are assuming? Final Decision: Document Details: Potential Solutions: Recommendation: HRAP Impact: BPM Impact: A new money movement accounting specialist role is being created in Sandersville to manage / monitor the Banking and Money Movement requirements Are any new roles needed at Shared Services to support the new responsibilities they are assuming? Tuesday, July 12, 2016 Page 2 of 26

28 HCM Decision Point Fact Sheet HCM-006-DPT Document Status: Complete Issue: How will miscellaneous deductions be managed in the new money movement business processes? Final Decision: Document Details: Potential Solutions: Recommendation: HRAP Impact: BPM Impact: While institutions are the beneficiaries (or vendor) for most miscellaneous deductions, oneusg will not net the payables and receivables associated with payroll. Miscellanous deductions will be funded with all other payroll deductions and then remitted back to the institutions along with all other vendor payments How will miscellaneous deductions be managed in the new money movement business processes? Tuesday, July 12, 2016 Page 3 of 26

29 HCM Decision Point Fact Sheet HCM-006-DPT Document Status: Complete Issue: Who will be responsible for banking activities including printing paychecks? Final Decision: Document Details: Potential Solutions: Recommendation: HRAP Impact: BPM Impact: Wells Fargo will be responsible for printing paper checks, processing ACH, managing Positive Pay Who will be responsible for banking activities including printing paychecks? Tuesday, July 12, 2016 Page 4 of 26

30 HCM Decision Point Fact Sheet HCM-006-DPT Document Status: Complete Issue: How will money movement be initiated? Final Decision: Document Details: Potential Solutions: Recommendation: HRAP Impact: BPM Impact: The Money Movement Accountant at the Shared Services will present institutions with the total amount of cash required to fund all How will money movement be initiated? Tuesday, July 12, 2016 Page 5 of 26

31 HCM Decision Point Fact Sheet HCM-006-DPT Document Status: Complete Issue: Who will be responsible for reviewing and approving direct deposit exemptions? Final Decision: Document Details: Potential Solutions: Recommendation: HRAP Impact: BPM Impact: Direct Deposit exeptions will be centrally managed through the Shared Services Center Who will be responsible for reviewing and approving direct deposit exemptions? Tuesday, July 12, 2016 Page 6 of 26

32 HCM Decision Point Fact Sheet HCM-006-DPT Document Status: Complete Issue: Will instittuions know when a paycard request has been completed (or not completed)? Final Decision: Document Details: Potential Solutions: Recommendation: HRAP Impact: BPM Impact: The Shared Services center will monitorthe paycard application process. If there are any issues, the shared services center will work with the institutions and employee to resolve them. Will instittuions know when a paycard request has been completed (or not completed)? Tuesday, July 12, 2016 Page 7 of 26

33 HCM Decision Point Fact Sheet HCM-006-DPT Document Status: Complete Issue: Who will be responsible for updating the employees direct deposit information once the paycard request has been processed by Wells Fargo? Final Decision: Document Details: Potential Solutions: Recommendation: HRAP Impact: BPM Impact: The Shared Services center will update the employees direct deposit information once the paycard account has been established Who will be responsible for updating the employees direct deposit information once the paycard request has been processed by Wells Fargo? Tuesday, July 12, 2016 Page 8 of 26

34 HCM Decision Point Fact Sheet HCM-006-DPT Document Status: Complete Issue: Are any employee groups exempt from the system office mandate to move to direct deposit? Final Decision: Document Details: Potential Solutions: Recommendation: HRAP Impact: BPM Impact: Federal Work Study students can not legally be required to use Direct Deposit. Institutions can only encourage the participation. Are any employee groups exempt from the system office mandate to move to direct deposit? Tuesday, July 12, 2016 Page 9 of 26

35 HCM Decision Point Fact Sheet HCM-006-DPT Document Status: Complete Issue: Are the any other scenarios where an employee could be exempted from the Direct Deposit mandate? Final Decision: Document Details: Potential Solutions: Recommendation: HRAP Impact: BPM Impact: There are certain religious beliefs that could impact the application of the mandate. Those situations will be managed through a partnership with the institution and the system office HR leadership Are the any other scenarios where an employee could be exempted from the Direct Deposit mandate? Tuesday, July 12, 2016 Page 10 of 26

36 HCM Decision Point Fact Sheet HCM-006-DPT Document Status: Complete Issue: Can the Student Card (Hire One or equivalent) be used for Direct Deposit? Final Decision: Document Details: Potential Solutions: Recommendation: HRAP Impact: BPM Impact: Yes - Any account with a routing number and bank account number can be utilized for direct deposit. Student Cards are an acceptable payment format Can the Student Card (Hire One or equivalent) be used for Direct Deposit? Tuesday, July 12, 2016 Page 11 of 26

37 HCM Decision Point Fact Sheet HCM-006-DPT Document Status: Complete Issue: Who is responsible for OFAC compliance on Paycard Applications? Final Decision: Document Details: Potential Solutions: Recommendation: HRAP Impact: BPM Impact: Wells Fargo will perform OFAC (terrorist watch list) reviews as part of the Pay Card application process Who is responsible for OFAC compliance on Paycard Applications? Tuesday, July 12, 2016 Page 12 of 26

38 HCM Decision Point Fact Sheet HCM-006-DPT Document Status: Complete Issue: What is the timing of sending payment information to Wells Fargo? Final Decision: Document Details: Potential Solutions: Recommendation: HRAP Impact: BPM Impact: The Wells Fargo Payment and ACH files will be sent two days prior to pay date in an attempt for paper checks to arrive on pay date. What is the timing of sending payment information to Wells Fargo? Tuesday, July 12, 2016 Page 13 of 26

39 HCM Decision Point Fact Sheet HCM-006-DPT Document Status: Complete Issue: Does an Institution Need to Approve the Reverse Wire Prior to Funding? There is a 2 approver requirement with the state Final Decision: Document Details: Potential Solutions: Recommendation: HRAP Impact: BPM Impact: The commitment accounting design team determined the SSC will enter a case in Service Now and assign it to the institution along with the payroll register / invoice. Institutions will have the ability to review the reverse wire prior to initiation. Does an Institution Need to Approve the Reverse Wire Prior to Funding? There is a 2 approver requirement with the state Tuesday, July 12, 2016 Page 14 of 26

40 HCM Decision Point Fact Sheet HCM-006-DPT Document Status: Complete Issue: Who will be responsible for monitoring Wells Fargo and positive pay? Final Decision: Document Details: Potential Solutions: Recommendation: HRAP Impact: BPM Impact: The Shared Service Center Money Movement team will monitor Positive Pay exceptions Who will be responsible for monitoring Wells Fargo and positive pay? Tuesday, July 12, 2016 Page 15 of 26

41 HCM Decision Point Fact Sheet HCM-006-DPT Document Status: Complete Issue: Will the System Office Pooling Bank Account have any buffer to Address minor funding issues (Interest, Penalties, Minor Adjustments)? Final Decision: Document Details: Potential Solutions: Recommendation: HRAP Impact: BPM Impact: The System Office will seed the Bank Account with some funds to provide a Buffer for minor funding issues Will the System Office Pooling Bank Account have any buffer to Address minor funding issues (Interest, Penalties, Minor Adjustments)? Tuesday, July 12, 2016 Page 16 of 26

42 HCM Decision Point Fact Sheet HCM-006-DPT Document Status: Complete Issue: Will retirement and tax sheltered annuity funding continue to be pulled with a separate reverse wire? Final Decision: Document Details: Potential Solutions: Recommendation: HRAP Impact: BPM Impact: Retirement and Tax Sheltered Annuity funding will be pulled with Payroll Will retirement and tax sheltered annuity funding continue to be pulled with a separate reverse wire? Tuesday, July 12, 2016 Page 17 of 26

43 HCM Decision Point Fact Sheet HCM-006-DPT Document Status: Complete Issue: Will ORP be transmitted after each payroll or monthly? Final Decision: ORP funding will occur after each payroll Document Details: Will ORP be transmitted after each payroll or monthly? Potential Solutions: Recommendation: HRAP Impact: BPM Impact: Tuesday, July 12, 2016 Page 18 of 26

44 HCM Decision Point Fact Sheet HCM-006-DPT Document Status: Complete Issue: If an institution is required to make a large adjustment, will the system office cover the cash requirements of the adjustment until the next payroll run? Final Decision: Document Details: Potential Solutions: Recommendation: HRAP Impact: BPM Impact: Large Institutional Adjustments will have to be Pulled Separately and will be supported with an invoice If an institution is required to make a large adjustment, will the system office cover the cash requirements of the adjustment until the next payroll run? Tuesday, July 12, 2016 Page 19 of 26

45 HCM Decision Point Fact Sheet HCM-006-DPT Document Status: Complete Issue: Will LOA Billing be funded with the payroll? Final Decision: LOA Billing will be funded separate from payroll in an additional wire Document Details: Will LOA Billing be funded with the payroll? Potential Solutions: Recommendation: HRAP Impact: BPM Impact: Tuesday, July 12, 2016 Page 20 of 26

46 HCM Decision Point Fact Sheet HCM-006-DPT Document Status: Complete Issue: How will institutions be notified of the amount of the funding required for Leave of Absence Billing? Final Decision: Document Details: Potential Solutions: Recommendation: HRAP Impact: BPM Impact: The Shared Services Center will create an invoice for Leave of Absence. The invoice will include: Employee, Name, Deduction Code & Amount How will institutions be notified of the amount of the funding required for Leave of Absence Billing? Tuesday, July 12, 2016 Page 21 of 26

47 HCM Decision Point Fact Sheet HCM-006-DPT Document Status: Complete Issue: Will Direct Depost rejects at Wells Fargo be refunded to the institution? Final Decision: Document Details: Potential Solutions: Recommendation: HRAP Impact: BPM Impact: Direct Deposit Rejects will be refunded to the system office payroll account Will Direct Depost rejects at Wells Fargo be refunded to the institution? Tuesday, July 12, 2016 Page 22 of 26

48 HCM Decision Point Fact Sheet HCM-006-DPT Document Status: Complete Issue: With money movement being centralized, will the instituion be notified of direct deposit rejects? Final Decision: Document Details: Potential Solutions: Recommendation: HRAP Impact: BPM Impact: SSC will notify institutions of Direct Deposit Rejects With money movement being centralized, will the instituion be notified of direct deposit rejects? Tuesday, July 12, 2016 Page 23 of 26

49 HCM Decision Point Fact Sheet HCM-006-DPT Document Status: Complete Issue: What is the process if an instituion is aware of a situation where a check needs a stop payment or to be voided? Final Decision: Document Details: Potential Solutions: Recommendation: HRAP Impact: BPM Impact: Stop Payments and Voids have to be requested through the SSC Case Management System. The SSC will work with the system office to have the payment stopped or voided. What is the process if an instituion is aware of a situation where a check needs a stop payment or to be voided? Tuesday, July 12, 2016 Page 24 of 26

50 HCM Decision Point Fact Sheet HCM-006-DPT Document Status: Complete Issue: If an institution is required to issue an on demand check, how will the positive pay business process be impacted? Final Decision: Document Details: Potential Solutions: Recommendation: HRAP Impact: BPM Impact: On Demand checks have to be manually added to Wells Fargo CEO portal for positive pay If an institution is required to issue an on demand check, how will the positive pay business process be impacted? Tuesday, July 12, 2016 Page 25 of 26

51 HCM Decision Point Fact Sheet HCM-006-DPT End of Report Tuesday, July 12, 2016 Page 26 of 26

52 HCM Use Cases HCM-010-TST Business Process: MM101 - Money Movement Payroll Funding Cash Use Case ID Business Process Step Responsibility Role Name MM Provide invoice to institution SSC BOR CA Inquiry S MM Create payroll funding file SSC BOR CA Admin S MM Upload payroll funding file to bank site SSC BP WF Payment Mgr. Business Process: MM102 - Money Movement Paycard Use Case ID Business Process Step Responsibility Role Name MM Process approved direct deposit exemption request SSC BOR PAY Admin S MM Process denied direct deposit exemption request SSC BOR PAY Admin S Business Process: WF001 - Check Printing (On-cycle and Off-cycle) and Direct Deposit Processing Use Case ID Business Process Step Responsibility Role Name WF Payroll Check Print Output (BPAY003) SSC BOR PAY Admin S WF Direct Deposit Output (BDDP001) SSC BOR PAY Admin S WF WF Notification to SSC-Check Print File Detail SSC BOR PAY Admin S WF WF Notification to SSC-Direct Deposit File Details SSC BOR PAY Admin S WF Validate Output to Wells Fargo Detail SSC BOR PAY Admin S Business Process: WF002 - ACH Returns (Direct Deposit Rejects) Use Case ID Business Process Step Responsibility Role Name WF Access Wells Fargo CEO Portal for ACH/Direct SSC BOR PAY Admin S Deposit Reject Report WF Complete Direct Deposit Reject Documentation SSC BOR PAY Admin S WF Direct Deposit Reject Document to SFTP SSC BOR PAY Admin S WF DD Reject Notification SSC BOR PAY Admin S WF Institutional Direct Deposit Processing-Payment Institution BOR PAY Analyst Replacement Business Process: WF003 - Check and ACH (Direct Deposit) Reversal Processing Use Case ID Business Process Step Responsibility Role Name WF Check Stop Payment/ACH (Direct Deposit) Reversal Institution BOR PAY Analyst Form Completion WF Check Stop Payment Process SSC BOR PAY Admin S WF Direct Deposit Reversal SSC BOR PAY Admin S Tuesday, July 12, 2016 Page 1 of 3

53 HCM Use Cases HCM-010-TST Business Process: WF003 - Check and ACH (Direct Deposit) Reversal Processing Use Case ID Business Process Step Responsibility Role Name WF Check/ACH Reversal Documentation SSC BOR PAY Admin S Business Process: WF004 - Escheatment (State Dated Check) Processing Use Case ID Business Process Step Responsibility Role Name WF Notification and Research of Uncashed Checks SSC BOR PAY Admin S WF Notification to Institution of Uncashed Check SSC BOR PAY Admin S WF Complete USG Escheatment Process Institution BOR PAY Analyst Business Process: WF101 - Monitor Positive Pay Exception Reports (9800P) Use Case ID Business Process Step Responsibility Role Name WF Review positive pay reports and identify payment SSC BOR_AP_INQUIRY issues WF WF Enter decision to accept/deny in banking SSC BP WF Payment Mgr. system Business Process: WF102 - Fund Common Remitter Retirement Accounts (TSA, ORP, TRS) Use Case ID Business Process Step Responsibility Role Name WF102 WF Enter ACH Info to fund TSA accounts SSC BP WF Payment Mgr. Tuesday, July 12, 2016 Page 2 of 3

54 HCM Use Cases HCM-010-TST End of Report Tuesday, July 12, 2016 Page 3 of 3

55 HCM Business Requirements HCM-004-REQ Business Process Name: MM101 - Money Movement Payroll Funding Cash Requirement Met By: RICE (oneusg) Vendor: RICE Title: CAINT031 - Automate drawdown wires RICE Type: Interface Requirement Met By: Third Party Vendor RICE Title: Req. ID Requirement Summary Requirement Detail 3435 CA Automate the drawdown wire process Need to be able to send Wells Fargo a file so the payroll funds can automatically be transferred from the institutions books to USO. Vendor: RICE Type: Req. ID Requirement Summary Requirement Detail 3771 MM101 - Upload drawdown wire in banking system 3185 MM001.1 Process Reverse Wires at bank 3189 MM001.7 Upload employee ACH file to banking file (WF Payment Manager) 3192 MM001.9 Upload positive pay file to banking site (WF Payment Manager) 3191 MM001.8 Upload Employee check file to banking site (WF Payment Manager) Need to be able to accept file to draw funds from institutions to USO Need the ability to initiate reverse wires to transfer money from institutions to USO. Bank to accept ACH file for employees to receive payment via ACH and Pay Card. Ability to load and run positive pay file. Banking vendor will accept the check file, print check and mail to employee on the pay date. Tuesday, July 12, 2016 Page 1 of 9

56 HCM Business Requirements HCM-004-REQ Business Process Name: MM102 - Money Movement Paycard Requirement Met By: Third Party Vendor Vendor: RICE Title: RICE Type: Req. ID Requirement Summary Requirement Detail 3226 MM102 Provide paycards and related functionality Vendor to provide paycards and the process processing functionality Tuesday, July 12, 2016 Page 2 of 9

57 HCM Business Requirements HCM-004-REQ Business Process Name: WF001 - Check Printing (On-cycle and Off -cycle) and Direct Deposit Processing Requirement Met By: RICE (oneusg) Vendor: Wells Fargo RICE Title: PRINT015 - Wells Fargo Positive Pay file (if printing off-cycle in RICE Type: Interface house) Req. ID Requirement Summary Requirement Detail 166 WF Generate Positive Pay Ability to generate a positive pay file File RICE Title: PRINT020 - Payroll Check Print Interface to Wells Fargo RICE Type: Interface Req. ID Requirement Summary Requirement Detail 3512 WF TPV to Print Payroll Ability for a TPV to receive an on-cycle Checks or off-cycle check print file, print and mail payroll checks. RICE Title: PRINT021 - ACH Interface to Wells Fargo RICE Type: Interface Req. ID Requirement Summary Requirement Detail 160 WF Pre-Note Bank Accounts Ability for pre-notification to be flagged and Routing in the Wells Fargo direct deposit file WF ACH/Direct Deposit Ability for a TPV to receive an Processing ACH/Direct Deposit file, process the direct deposit data so employee receives direct deposit into their personal banking accounts. Tuesday, July 12, 2016 Page 3 of 9

58 HCM Business Requirements HCM-004-REQ Business Process Name: WF002 - ACH Returns (Direct Deposit Rejects) Requirement Met By: Third Party Vendor RICE Title: Vendor: RICE Type: Req. ID Requirement Summary Requirement Detail 3219 PY ACH Return Direct deposit is rejected by the employee's banking institution and the TPV notifies USG of rejection. Tuesday, July 12, 2016 Page 4 of 9

59 HCM Business Requirements HCM-004-REQ Business Process Name: WF003 - Check and ACH (Direct Deposit) Reversal Processing Requirement Met By: Third Party Vendor RICE Title: Vendor: RICE Type: Req. ID Requirement Summary Requirement Detail 157 PY Stop Payment Ability to stop payment on an employee's check PY ACH Reversal Pulling back a direct deposit through WF CEO Portal Tuesday, July 12, 2016 Page 5 of 9

60 HCM Business Requirements HCM-004-REQ Business Process Name: WF004 - Escheatment (State Dated Check) Processing Requirement Met By: Third Party Vendor Vendor: RICE Title: RICE Type: Req. ID Requirement Summary Requirement Detail 3221 PY Escheatment State dated check processing Tuesday, July 12, 2016 Page 6 of 9

61 HCM Business Requirements HCM-004-REQ Business Process Name: WF101 - Monitor Positive Pay Exception Reports (9800P) Requirement Met By: Third Party Vendor Vendor: Wells Fargo RICE Title: RICE Type: Req. ID Requirement Summary Requirement Detail 3571 WF101 - Monitor Positive Pay Exception Items Review positive pay exception items received from bank and determine whether to pay or deny Tuesday, July 12, 2016 Page 7 of 9

62 HCM Business Requirements HCM-004-REQ Business Process Name: WF102 - Fund Common Remitter Retirement Accounts (TSA, ORP, TRS) Requirement Met By: Third Party Vendor Vendor: Wells Fargo RICE Title: RICE Type: Req. ID Requirement Summary Requirement Detail 3775 WF WF102 - Need to transfer funds for TSA accounts to Retrement Savings Accounts Providers Tuesday, July 12, 2016 Page 8 of 9

63 HCM Business Requirements HCM-004-REQ End of Report Tuesday, July 12, 2016 Page 9 of 9

64 RICE Inventory HCM-015-RIC RICE Type: Interface RiceTitle Rice ID Rice Detail PeopleSoft Project CAINT Need a file to be generated to move funds Automate drawdown from the institutions books to USO. The wires amount in the file should be the same as the journal entry amount produced from the Money Movement journal entry. The file should be created in the format specified by Wells Fargo identifying the file lines as drawdown wires. PRINT015 - Wells 145 During meeting with Wells Fargo today, BOR_PY_I_POSITIVE_PAY Fargo Positive Pay we learned that check/direct deposit file (if printing off- integration will address positive pay cycle in house) functionality within the Wells Fargo solution and would not require USG to send positive pay data. PRINT020 - Payroll 141 Payroll check print - see GRU BOR_PY_I_WELLS_CHK_DD_ Check Print Interface BORI018.sqr, GT - PAY003.sqr FILE to Wells Fargo PRINT021 - ACH 148 Interface to send direct deposit ACH SQR Program Interface to Wells payments to Vendor (Wells Fargo) for Fargo disbursement. RICE Type: Query RiceTitle Rice ID Rice Detail PeopleSoft Project MMQRY001 Money Movement Invoice 745 Invoice information to provide institution for total amount of funding for the payroll. Should agree to the amount in the MM JE. Should agree to amounts on payroll summary. Tuesday, July 12, 2016 Page 1 of 2

65 RICE Inventory HCM-015-RIC End of Report Tuesday, July 12, 2016 Page 2 of 2

66 RICE Inventory with Requirements HCM-016-RIC RICE Type: Interface RiceTitle Rice ID Rice Detail PeopleSoft Project CAINT031 - Automate drawdown wires 731 Need a file to be generated to move funds from the institutions books to USO. The amount in the file should be the same as the journal entry amount produced from the Money Movement journal entry. The file should be created in the format specified by Wells Fargo identifying the file lines as drawdown wires. Req. ID 3435 Requirement Summary Requirements Information CA Automate the drawdown wire process RiceTitle Rice ID Rice Detail PeopleSoft Project PRINT015 - Wells 145 Fargo Positive Pay file (if printing offcycle in house) During meeting with Wells Fargo today, we learned that check/direct deposit integration will address positive pay functionality within the Wells Fargo solution and would not require USG to send positive pay data. Req. ID Requirement Summary Requirements Information 166 WF Generate Positive Pay File BOR_PY_I_POSITIVE_ PAY RiceTitle Rice ID Rice Detail PeopleSoft Project PRINT020 - Payroll Check Print Interface to Wells Fargo 141 Payroll check print - see GRU BORI018.sqr, GT - PAY003.sqr Req. ID Requirement Summary Requirements Information 3512 WF TPV to Print Payroll Checks BOR_PY_I_WELLS_CH K_DD_FILE RiceTitle Rice ID Rice Detail PeopleSoft Project PRINT021 - ACH Interface to Wells Fargo 148 Interface to send direct deposit ACH payments to Vendor (Wells Fargo) for disbursement. Req. ID Requirement Summary Requirements Information WF Pre-Note Bank Accounts and Routing WF ACH/Direct Deposit Processing SQR Program Tuesday, July 12, 2016 Page 1 of 2

67 RICE Inventory with Requirements HCM-016-RIC End of Report Tuesday, July 12, 2016 Page 2 of 2

68 HCM Communication Plan HCM-005-COM MM101 - Money Movement Payroll Funding Cash Groups to Receive Message: Employee Faculty Leadership Manager Practitioner Retiree Practitioner Teams to Receive Message: Banking Benefits Budget Commitment Accounting HR Payroll Business Procedures Impacted - 1. BPM 5.8 oneusg HCM Related Funding: Money Movement Conversion Approach - 1. Institution's bank information and authorization must be obtained prior to conversion. Functionality Changes - 1. ADP currently initiates funding of payroll by creating reverse wires to draw funds from the Institutions to ADP. ADP initiates multiple draws from each institution for each payroll. SSC will initiate the funding of payroll in one pull from the institutions for the full payroll funding needs. New Forms - 1. Bank Authorization Form Ownership Changes - 1. SSC will initiate the funding by creating the reverse wire to draw funds from Institutions to ADP Tuesday, July 12, 2016 Page 1 of 9

69 HCM Communication Plan HCM-005-COM MM102 - Money Movement Paycard Groups to Receive Message: Employee Faculty Leadership Manager Practitioner Retiree Practitioner Teams to Receive Message: Banking Benefits Budget Commitment Accounting HR Payroll Business Procedures Impacted - 1. BPM Method of Payment for Compensation Ownership Changes - 1. SSC will approve requests for exemption from direct deposit for employees. Employees approved for the exemption from direct deposit will be paid by paycard. Tuesday, July 12, 2016 Page 2 of 9

70 HCM Communication Plan HCM-005-COM WF001 - Check Printing (On-cycle and Off-cycle) and Direct Deposit Processing Groups to Receive Message: Employee Faculty Leadership Manager Practitioner Retiree Practitioner Teams to Receive Message: Banking Benefits Budget Commitment Accounting HR Payroll Business Procedures Impacted - 1. BPM Off Cycle Payroll Processing Functionality Changes - 1. Wells Fargo will print and mail on and off-cycle checks. 2. Direct deposit processing will be provided by Wells Fargo. Issues Not Addressed - 1. Ability to print on-demand checks at institution level. Ownership Changes - 1. Shared Services will have the responsibility for creating on and off-cycle check and direct deposit files and submitting the files to Wells Fargo for processing. Tuesday, July 12, 2016 Page 3 of 9

71 HCM Communication Plan HCM-005-COM WF002 - ACH Returns (Direct Deposit Rejects) Groups to Receive Message: Employee Faculty Leadership Manager Practitioner Retiree Practitioner Teams to Receive Message: Banking Benefits Budget Commitment Accounting HR Payroll Business Procedures Impacted - 1. BPM Method of Payment for Compensation 2. BPM Funding of Employee Net Pay Ownership Changes - 1. Wells Fargo will provide ACH (Direct Deposit) rejects through the CEO Portal instead of ADP Print Services. Tuesday, July 12, 2016 Page 4 of 9

72 HCM Communication Plan HCM-005-COM WF003 - Check and ACH (Direct Deposit) Reversal Processing Groups to Receive Message: Employee Faculty Leadership Manager Practitioner Retiree Practitioner Teams to Receive Message: Banking Benefits Budget Commitment Accounting HR Payroll Business Procedures Impacted - 1. BPM Method of Payment for Compensation 2. BPM Funding of Employee Net Pay Functionality Changes - 1. Wells Fargo CEO Portal will be accessed to process check and ACH reversals instead of ADP Smart Compliance (ipay). New Forms - 1. Check Stop Payment and ACH (Direct Deposit) Reversal Request Form 2. Documentation Template for Stop Payment/ACH Reversal Ownership Changes - 1. SSC will process check and ACH reversals instead of institutional practitioners. Tuesday, July 12, 2016 Page 5 of 9

73 HCM Communication Plan HCM-005-COM WF004 - Escheatment (State Dated Check) Processing Groups to Receive Message: Employee Faculty Leadership Manager Practitioner Retiree Practitioner Teams to Receive Message: Banking Benefits Budget Commitment Accounting HR Payroll Business Procedures Impacted - 1. See 19.1 Unclaimed Property Functionality Changes - 1. Wells Fargo CEO portal will be accessed for escheatment report instead of ADP providing information. Tuesday, July 12, 2016 Page 6 of 9

74 HCM Communication Plan HCM-005-COM WF101 - Monitor Positive Pay Exception Reports (9800P) Groups to Receive Message: Employee Faculty Leadership Manager Practitioner Retiree Practitioner Teams to Receive Message: Banking Benefits Budget Commitment Accounting HR Payroll Business Procedures Impacted HCM Related Funding: Money Movement Functionality Changes - 1. Utilization of 9800P AP unit. Ownership Changes - 1. SSC Money Movement Team will review the daily positive pay exception reports. Tuesday, July 12, 2016 Page 7 of 9

75 HCM Communication Plan HCM-005-COM WF102 - Fund Common Remitter Retirement Accounts (TSA, ORP, TRS) Groups to Receive Message: Employee Faculty Leadership Manager Practitioner Retiree Practitioner Teams to Receive Message: Banking Benefits Budget Commitment Accounting HR Payroll Business Procedures Impacted - 1. BPM oneusg Funding of Voluntary Retirement Plans 2. BPM oneusg Funding of Mandatory Retirment Plans Ownership Changes - 1. SSC will initiate the file to fund TSAs and ORPs each payroll. 2. SSC will initiate the process for TRS to pull funds each month. Tuesday, July 12, 2016 Page 8 of 9

76 HCM Communication Plan HCM-005-COM End of Report Tuesday, July 12, 2016 Page 9 of 9

77 HCM Practitioner Training Curriculum HCM-009-TRN Practitioner Team: Institution Audience BOR PAY Analyst Business Process: WF002 - ACH Returns (Direct Deposit Rejects) Use Case ID WF Business Process: WF003 - Check and ACH (Direct Deposit) Reversal Processing Use Case ID WF Business Process: WF004 - Escheatment (State Dated Check) Processing Use Case ID WF Business Process Step Institutional Direct Deposit Processing-Payment Replacement Business Process Step Check Stop Payment/ACH (Direct Deposit) Reversal Form Completion Business Process Step Complete USG Escheatment Process Tuesday, July 12, 2016 Page 1 of 8

78 HCM Practitioner Training Curriculum HCM-009-TRN Practitioner Team: SSC Audience BOR CA Admin S Business Process: MM101 - Money Movement Payroll Funding Cash Use Case ID Business Process Step MM Create payroll funding file Tuesday, July 12, 2016 Page 2 of 8

79 HCM Practitioner Training Curriculum HCM-009-TRN Practitioner Team: SSC Audience BOR CA Inquiry S Business Process: MM101 - Money Movement Payroll Funding Cash Use Case ID Business Process Step MM Provide invoice to institution Tuesday, July 12, 2016 Page 3 of 8

80 HCM Practitioner Training Curriculum HCM-009-TRN Practitioner Team: SSC Audience BOR PAY Admin S Business Process: MM102 - Money Movement Paycard Use Case ID Business Process Step MM Process approved direct deposit exemption request MM Process denied direct deposit exemption request Business Process: WF001 - Check Printing (On-cycle and Off-cycle) and Direct Deposit Processing Use Case ID Business Process Step WF Payroll Check Print Output (BPAY003) WF Direct Deposit Output (BDDP001) WF WF Notification to SSC-Check Print File Detail WF WF Notification to SSC-Direct Deposit File Details WF Validate Output to Wells Fargo Detail Business Process: WF002 - ACH Returns (Direct Deposit Rejects) Use Case ID WF WF WF Business Process Step Access Wells Fargo CEO Portal for ACH/Direct Deposit Reject Report Complete Direct Deposit Reject Documentation Direct Deposit Reject Document to SFTP WF DD Reject Notification Business Process: WF003 - Check and ACH (Direct Deposit) Reversal Processing Use Case ID WF WF WF Business Process Step Check Stop Payment Process Direct Deposit Reversal Check/ACH Reversal Documentation Business Process: WF004 - Escheatment (State Dated Check) Processing Use Case ID WF Business Process Step Notification and Research of Uncashed Checks Tuesday, July 12, 2016 Page 4 of 8