New WesternLogowTagnBevel.jpg. Making Change Fun By Tim Keran

Transcription

1 New WesternLogowTagnBevel.jpg Making Change Fun By Tim Keran

2 Western Graphics Overview Scope Established nd Generation Ownership 1 Plant / 7 Day Work Week $7 Million / 40 Employees Unique Market Position Helping Companies Print Less and Smarter All Industries Where Print Can Be Managed Better Better Performance, Solutions, and Partnerships

3 The Need for Change

4 Figures from Gallup 2010

5 Getting to Employee Engagement Mainly a Participation Problem: Management is not asking for help or Employees don t know how to help or Employees don t care (very rare)

6 Houston, we have a problem

7 Wizard of Oz Management (Command & Control Decisions)

8 Cheese Dependent Employees (Someone Else s Problem to Solve)

9 Employee-Oriented Company (Not the Answer)

10 Surveys & Suggestion Boxes (Not the Answer) Employee Engagement is a Top Management Responsibility, not a HR Issue

11 Tool Box Successes (The Easy Stuff to Implement)

12 Spaghetti Problems (Lots of Little Problems Leads to One Big Mess)

13 The Missing $3 Ruler (Problem Solved. Yea, Employee!)

14 Change & Fun How s That Possible? Improvements + Involvement = Winning Culture Needed Everyone Involved Change to Two Column Job Description Going Home Frustrated or with Energy Fear vs Fun Answer WIIFM? (what s in it for me)

15 WGX s 3 Strategies to Get to Employee Engagement #1 - Made it a Game #2 - Got Everyone Involved #3 - Communicate & Connect

16 #1 - Made it a Game

17 365 Days. 5 Priorities. 1 Tribe.

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20 Our Annual Theme Wall

21 CSI: St. Paul 6 Goals: 1. Following All Leads (New Sales) 2. Reviewing the Evidence (Reducing Expenses) 3. Crime Prevention Planning (Standard Work) 4. Keeping the Mayor Happy (Client Satisfaction) 5. Role Call Meetings (Communication) 6. All Detectives Solving Cases (Working Together) 400 Cases. 365 Days. 5 Squads. 1 Precinct.

22 Promoted from Beat Cop to Detective

23 Our CSI Detective Squads: C:\Documents and Settings\prepres... Hawaii Five-O C:\Documents and Settings\prepres... C:\Documents and Settings\prepres... The Professionals Ace Ventura C:\Documents and Settings\prepres... C:\Documents and Settings\prepres... The Untouchables SWAT

24 Our CSI Detective Board

25 #2 Got Everyone Involved

26 Ask for Improvements Culture improves immediately Engaged people will get busy Disengaged people will hide On the Fence people will wait to see who wins

27 No Dusty People Rule (You Stand For What You Tolerate, Can t Allow People to Quit and Stay )

28 Iceberg Improvements (The Management Can See Corrections)

29 Find the 8 Ideas (They are Everywhere, Need to Pick them Up)

30 CI Team Dept Leads, No Managers! Meet Once a Week Approval of Cases Responsible for the Game & Sustainment AKA: Internal Affairs 11 Black Pearl 10 Tribal Council 09

31 3 Improvement Solving Tools Cases (small, <30 days) Rapid Improvement Plans (RIPS) (medium, <90 days) Blitzes (large event)

32 Pictures of Cases

33 The Overtime RIP Rapid Improvement Plan

34 CSI: St. Paul ROLE CALL Monthly Meeting How d We Do? What s New/What s Next? Coaching Opportunity Special Recognition Team Report Outs

35 6 Key Performance Indicators

36 Ace Ventura Crimes Solved = 14 Badges = 19 Top Case Tray Cards for Digital Presses (Jon B, Matt M, Pat W) Mayor s addition Quality Audits on Igen Jobs (Jon B)

37 Badges / Employee - YTD Badges/Emp The Professionals

38 Top Cases for July #3 Tie Quality Audits & New Customer WOW SW #2 Commercial/Print Management Split #1 USB Credit Card Fees Mike S & Cassie

39 Top Case Award

40 Monthly Wheel Prizes

41 Traveling Team Trophies Year-to-date Leader Monthly Most Cases Solved

42 Questions? Let s Roll! And Hey, Let s Be Careful Out There!!

43 #3 Communicate & Connect

44 Daily Huddles Who s On 1 st? What s On 2 nd? Where s Waldo? What Hill Are We Taking?

45 Scorecards Weekly Dept Huddles 121 every 2 weeks Quarterly Reviews Reds = Opportunities

46 Visual Communication Of Results

47 Alignment

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49 WGX s 8 Profit Sharing Plan 40% of Profits Goes In After 5% PBT Reached Bonus at 7% Bonus at 8% Bonus at 9% Bonus at Wages PBT PBT PBT 10% PBT $ 30,000 $713 $1,070 $1,426 $1,783 $ 40,000 $951 $1,426 $1,902 $2,377 $ 50,000 $1,189 $1,783 $2,377 $2,971 $ 60,000 $1,426 $2,139 $2,852 $3,566 % of Wages 2.4% 3.6% 4.8% 5.9% Total Pool $54,400 $81,600 $108,800 $136,000

50 The Sue Me For Free Board

51 Remind Them!

52 Remind Them Again!

53 Special Contests (keep it fresh)

54 Best Improvement of the Year Contest

55 Our Front Lobby

56 Employee Engagement Results

57 Results of Employee Engagement Over 1,200 Improvements Completed Quality Defects Reduced by 67% Inventory Reduction of over $700,000 Less Frustration = Less Employee Turnover Less Management Needed Free Leadership Development Program Higher Productivity = Higher Profitability Clients Love It!

58 Results Before & After - Spaghetti Maps After: 21 minutes Before: 70 minutes

59 Lessons Learned

60 Share the Insomnia (Let Others in on the Problems)

61 Problems are Gold. Finding Gold Makes You Rich

62 Conflict vs Combat (Need Some Healthy Disagreement)

63 A Great Reverse Gear (People Won t Live With a Problem They Created)

64 Eat the Frog (Stop Procrastinating & Get More Done) If you eat a frog first thing in the morning, the rest of your day will be wonderful. -Mark Twain

65 Step on Dragon Eggs (Root Cause Analysis)

66 Nose In, Hands Out (Monitor But Don t Meddle)

67 Lessons Learned Get Everyone Involved. People are Ready to Help. Keep it Simple & Small So Everyone Can Play. People Need to See the Score to Play Better. Answer WIIFM? Daily Feedback on What s Not Working. Change Fitness Program Keeps You in Shape. Eventually, You Have to Get Better Sharing Problems, Getting Better Together, and Having Some Fun is a Great Way to Spend a Day Working.

68 New WesternLogowTagnBevel.jpg Thanks for Listening!