The Compleat (Yes, Compleat) Compliance Professionals. Compleat??? Choose a Definition: Archaic spelling of complete A literary cliché or genteelism

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1 The Compleat (Yes, Compleat) Compliance Professional Mary James (Jami) Young Senior Counsel, Compliance and Regulatory Vectren Corporation For the SCCE CEI September 2014 Compleat??? Choose a Definition: Archaic spelling of complete A literary cliché or genteelism Our Working Definition: Highly skilled and accomplished in all aspects Of or characterized by highly developed or wideranging skills or proficiencies Quintessential Beyond Complete or Better than Complete So Quintessential Some Context on the Compliance Players: Compliance Professionals Subject Matter Experts Other Professionals Supportive Executives Some Context on the Compliance Game: Processes Controls Documentation 1

2 Inherent Traits Things we cannot teach but we can encourage, enhance and expand on Basic Personality: Introvert or Extrovert Persistence Determination Attention to Detail Mindfulness Organizational skills But First, A Few Caveats. Everyone is unique, and everyone has his or her own mix of qualities and brings those to a group in his or her unique way Consequently, this is a matter of mix, group dynamics and balance, and NOT A FORMULA More art and less science With every hiring decision, we consider both the individual and the group within which he or she will function for a good fit Introvert or Extrovert Consider your culture and your subject matter experts, and be wary of extremes Recognize the difference between introverts and extroverts; Recognize which is which While these can t be changed, they can be modulated and over time the differences tends to blur we all develop the skills, strategies and approaches we need to succeed 2

3 Persistence Fine Line between Persistence and Obsession Persistence is an approach that pursues the answers and works issues through to resolution, without giving up. Persistence supports team efforts and keeps the team on track Persistence can be subtle or pushy (and, again, consider the culture and group dynamics) Determination Determination is similar to persistence but determination goes to mindset, and persistence goes to execution. A determined mindset is focused on the goal and the tasks at hand Determination can manifest as innovative thinking and as stubborn thinking So, some tempering may be helpful Attention to Detail Noticers Details matter in compliance Details can be the difference between compliance and non compliance Devils are in the details Implementing processes and controls and collecting documentation all functions that require attention to detail. 3

4 Mindfulness Concentration Watch what you are doing. Paying Attention to many things at one time Being present and staying on Mindfulness creates the environment where other qualities can be enhanced Mindfulness combines with focus, determination and persistence Organizational Skills By the time we join the workforce, most of us have an approach to keeping track of things From school and family From life and environment Effective or ineffective, by degrees With rigorous process, controls and documentation requirements, organizational skills are survival skills for compliance pros Skills that Can Be Developed People Skills Leadership Resilience Analytic Skills Communication Skills Presentation Skills Basic Subject Matter Knowledge 4

5 A Few More Caveats Just because a skill can be taught, that does not guarantee it will be learned Learning is a matter of kind and degree Depth of knowledge Range of knowledge Learning may require refreshers and multiple opportunities before it takes We all learn differently; adults especially People Skills Also known as EQ or Emotional Intelligence How do we know these can be taught? Thirty years of case studies and scholarship People who have developed these skills What are people skills? Skills that help us make our way in the world our getting along with people/working with people skills, sometimes called savvy Leadership Oh, the volumes devoted to Leadership Just Do It Born Leaders? Perhaps Trained Leaders? Certainly Each of us has a different leadership approach or style, and training and self awareness can help us recognize our style.so can practice Leadership is a key tool for compliance 5

6 Resilience Because the world, our systems, our colleagues and ourselves, collectively and individually, aren't perfect our compliance isn t perfect, either. When things go wrong, Resilience keeps us going.to pick up the pieces and move on. The five steps from to OK Resilience requires confidence and vision Analytic Skills Ability to Analyze. Analytic Skills are thinking skills Breaking complex issues into manageable bits Foundational skills for Compliance we need to understand before we can do, and before we can train others to do, and before we can communicate what we are doing Analytic activities aren t necessarily visible but the results are.. Communication Skills Verbal and Written both vital for compliance Different kinds of training: Modeling Coaching Feedback Traditional seminars Books and Videos. Ted talks Tailored to your people and your teams 6

7 Presentation Skills How we show what we know An aspect of communications advanced communications Presentation is ABOUT something Know your audience Know your material Know your goal what s success look like here Basic Subject Matter Knowledge Compliance is not theoretical compliance is applied to something Immerse compliance professionals in that something understanding the core business and business goals matters for compliance Another way to forge relationships with subject matter experts and engage them in compliance efforts Bonus Feature.. Conflict Management Skills AND Problem Solving Skills Both feed directly from learned skills Things you don t know you need to know til you need to know them.. Compliance skills AND life skills 7

8 Ways to Enhance Skills and Traits Recognize them often and in public Seize teachable moments Reinforce the Positives Engage Peers in informal and formal trainings BOLO opportunities for compliance professionals to be successful within the organization AND outside the organization Nurture, encourage, and defend Team Development Every team succeeds differently; every team fails in the same ways Respect the process forming, storming norming and transforming Manage the conflicts Model skills for the team Allow sufficient time for tasks Acknowledge and celebrate successes Work through the failures and encourage resilience And Finally These are some ideas that have worked for us There are many right ways to assemble a compliance team (and only one wrong way the way that does not work) You and yours have additional and even better ideas and strategies, so.. DO PLEASE SHARE!!! 8

9 THANKS for your time and your attention and your participation Questions??? 9