Position Description. Launceston. Commercial. Team Leader Billing COMPANY OVERVIEW. Co-ordinator Connections & Billing.

Transcription

1 Last Updated: 07/07/2017 Version No.: 2 Tas Gas Networks Tas Gas Retail Enwave Victorian Networks Enwave Regional Energy (Victoria) Enwave Central Park Enwave Parramatta Enwave Mascot Enwave Energy Other: Position Title: Co-ordinator Connections & Billing Salary Range: Company: Brookfield TGN Holdings Pty Ltd Region: Launceston Department: Commercial Position Reports to: Employee Category: Team Leader Billing This person is classified as a worker under the Work Health and Safety Act 2012 Direct Reports: Nil Succession Role(s): COMPANY OVERVIEW Our origins Our parent company, Brookfield Asset Management Inc., based in Toronto, Canada, owns high quality, long life assets, with over $250B under management in thirty countries around the globe. Enwave Australia has established itself as an innovator in the utility sector by providing bespoke utility solutions for specific precincts, districts or customers. By owning and operating integrated energy, water and other utility facilities, we offer smart, sustainable and cost effective solutions for our customers. We do this by leveraging off our global Brookfield resources and our substantial in-house expertise in multi utility generation/production, transmission, distribution and retail services. Template: BMSDOC , Version 4.0 Page 1 of 7

2 PRIMARY PURPOSE OF ROLE Why does the role exist? This position exists to assist the Billing Team Leader with co-ordinating the connection process as well as maintaining a complete billing cycle. The role is a high level communication role between retailers and contractors to ensure customer satisfaction within required timeframes. This role assists in the collation of the monthly Commercial report ensuring connection timeframes and deadlines are reported on as well as adhoc reporting as required. Requirement to travel intra/interstate? Yes No KEY RESULT AREA ACCOUNTABILITIES What are the key roles this position interacts with on a regular basis? 1. Leadership Build and maintain relationships with key interface groups, internal and external stakeholders. Act as the Billing Team leader in full capacity when and as required. 2. Operations Accurate processing of data entry into databases and work templates. Providing end to end Connection and Billing functions for TGN/VRE and any other projects through Gentrack/Maximo as required. Provide day to day functions to ensure TGN/EVN complies with the relevant codes. Ensure all databases have relevant information to produce daily, weekly and monthly reports. Produce weekly and monthly customer and retailer invoices. Supply services to third parties as requested under TGN s service provision contracts in a timely manner. Reconciling the gas usage between deliveries to gas gates and usage on networks (Allocation process) Coordinate and prioritise work schedules and forward work programmes to deliver construction and operational tasks in accordance with agreed KPIs. Reschedule planned tasks as required. Maintain and file all paperwork involved in the process of getting customers connected. Template: BMSDOC , Version 4.0 Page 2 of 7

3 Ensure all works orders in Maximo are updated and completed by the appropriate departments. Complete daily, weekly, monthly work plans as required. Build & maintain professional relationships with internal staff and external parties. Present monthly connection figures and timeframes to Billing Team leader for contribution to the monthly report Ability to schedule and prioritise duties and work unsupervised. Provide assistance to Billing Team Leader as and when required Provide support to the Tas Gas Network s 1800 natural gas connections number and . Processing of customer applications for TGN & EVN. Process work instructions through Maximo for delivery to maintenance and construction crews. Ensure completed connections documentation is received and distributed to required parties within agreed timeframes. Processing of commercial applications from receipt to issuing for construction including preparation of work packs. Issue prepared work parks including DBYD & ROP (if required) to all regions: North, North West & South. Following up to ensure completed connections documentation is received and distributed too required parties within the agreed time frames. Ensuring ROP completion (on and off maintenance) is prepared accurately in a timely fashion. Day to day liaison with retailers & contractors. Accurate data processing in Maximo & Gentrak. Co-ordinate small to medium connections with NG retailers. High level of appropriate communication with natural gas retailers. 3. Compliance Comply with the requirements of all relevant legislation, standards and codes pertaining to the functions of your role Comply with all license requirements affecting your role Adhere to compliance obligations expected of you within the Template: BMSDOC , Version 4.0 Page 3 of 7

4 employer s policies and procedures as they relate to your employment Comply with all internal and external audit requirements Report compliance non-conformances in accordance with company reporting protocols Notes: 1. This support extends to Enwave entities, as appropriate 2. A Duty Statement may be issued detailing specific responsibilities in addition to the above compliances and including technical compliance 3. Given the nature and scope of operations of the business, these compliances may change 4. Risk Manage risks in your area of responsibility, as outlined in the Risk Management Policy Manage risks in undertaking your work Comply with risk management policies and procedures Seek to reduce the risk profiles of the company through implementation of best practice from an enterprise perspective and in compliance with the company s Enterprise Risk Management Framework 5. Safety Comply with all relevant legislation, laws, regulations, standards and codes as required by the company Comply with company Work Health Safety and Environmental (WHS&E) policies and procedures Take reasonable care of your own health and safety and the health and safety of other people including people working under your supervision or direction who may be affected by your acts or omission at the workplace, in accordance with current workplace health and safety legislation in the state and/or territory of your employment Report all incidents in accordance with company reporting protocols Comply with company and legislative requirements in respect to Workers Compensation pertaining to Return to Work (RTW) Attend training associated with WHS&E, as advised Template: BMSDOC , Version 4.0 Page 4 of 7

5 KEY RELATIONSHIPS What are the key roles this position interacts with on a regular basis? Internal: Tas Gas business units and Enwave entities External: Retailers, Customers, Contractors, Gas fitters, local Councils and any other 3 rd party as necessary QUALIFICATIONS & EXPERIENCE What are the essential post-secondary qualifications, industry experience and technical expertise required to meet the key requirements of the role? Qualifications / Memberships: Knowledge / Experience: Minimum Year 12 with strong results in English and Mathematics Higher education qualifications in a business discipline will be advantageous At least 1 years experience in the area of processing connection and billing area with a sound understanding of basic accounting functions Working knowledge of a recognised Asset System (Maximo and Gentrak) A work together attitude that is highly customer service focussed. Able to work in a team environment or alone depending on the tasks at hand Able to work under pressure to meet deadlines Excellent oral and written communication skills Customer service focussed Good comprehension of contract documentation Ability to manage a wide range of tasks con-current Accurate and complete documentation High level of financial literacy Demonstrate a high level of computer literacy Demonstrate strong problem-solving skills Willingness to travel if and when required to other Enwave sites Current Tasmanian Driver s License Template: BMSDOC , Version 4.0 Page 5 of 7

6 TOOLS & PROGRAMS What are the essential tools and programs needed to meet the key requirements of the role? Tools: Desktop Programs: Controlled Document Store Gentrack HRIS Maximo Microsoft Office Suite SharePoint Site Pass X-Info Maps COMPETENCIES What are the company s key competencies for success? Template: BMSDOC , Version 4.0 Page 6 of 7

7 SIGN OFF Manager Name: Signature: Date: Employee Name: Signature: Date: Review Date: Template: BMSDOC , Version 4.0 Page 7 of 7