ELLA S HOME OPERATIONS MANAGER APPLICATION PACK

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1 OPERATIONS MANAGER APPLICATION PACK Thank you so much for your interest in working at Ella s Home. Please read and complete the attached form and return it to us at ellashome@kahaila.com on or before 12pm on the 14 th September Only electronic applications will be considered. The role is available to start as soon as possible. By applying for this post, we invite you to be a part of the small, yet dynamic team that is Ella s Home; offering space for restoration for women recovering from trafficking and/or sexual exploitative situations. We look forward to receiving your application. Please note that, whilst we appreciate all interest in our work, due to capacity constraints we may only able to respond to applications of individuals invited to interview. Thank you for your understanding. With best wishes, The Ella s Home Team

2 WHO WE ARE Ella s Home opened its doors in January 2016 to enable the recovery of women who have experienced sexual exploitation and trafficking by providing a safe and restorative home. Ella s Home also works alongside other women who have experienced trafficking and/ or sexual exploitation and who now live independently across London, providing advocacy and support work. WHAT WE OFFER Safe accommodation for women who have experienced trafficking and/or sexual exploitation Providing rehabilitative services through supportive care and fostering community building Provide case worker support to women living independently in the community (outside to the physical Ella s Home) who have experienced trafficking and/ or sexual exploitation. BACKGROUND & STRUCTURE Ella s Home is currently a project of Kahaila Limited, a registered charity with a Christian ethos that aims to build community in the local area. Kahaila also takes an active role in addressing issues that affect people locally, nationally and beyond. Ella s Home forms part of the Kahaila Women s Projects, which is comprised of three projects that aim to support women in vulnerable situations by meeting a practical need and providing community support

3 OUR FAITH POLICY Ella s Home is a project to provide women with the opportunity to walk away from cycles of abuse and sexual exploitation that they have experienced through trafficking. Ella s Home is a project of registered Charity: Kahaila. Kahaila runs cafes, a church and other community projects, and has a Christian ethos. Many of Ella s Home staff and volunteers have a Christian faith, but this does not mean it is always required in order to work or volunteer with us, and it is never a requirement to benefit from our services. We do not proselytize the women we work with. We seek to support them in their own faith journey whatever path that takes, recognising that their spiritual journey and/ or faith background/ religion may be very different from our own beliefs. The services we offer are non-discriminatory and service users are treated equally no matter what faith background they have. All women and children that we work with can find a place to belong within Ella s Home. The Christian faith motivates the culture at Ella s Home, inspired by the words of Jesus To love our neighbour as ourselves. We endeavour to go the extra mile for our beneficiaries, believing in potential in everyone, showing love and compassion without condition. Anyone looking to join the Ella s Home team, as staff or in a voluntary capacity, must be sympathetic to our aims and objectives, looking to help drive the project forward in line with our vision. It is advised that applicants be comfortable working within a faith-based organisation, being respectful of faith views. The team will sometimes have a time of prayer together, but this can be used as a time of refection and attendance is not mandatory. If a woman would like us to pray for her or provide chaplaincy-style support, specific team members are happy to offer and facilitate that. For these certain job roles, having a Christian faith is an occupational requirement and will be outlined in job descriptions.

4 JOB DESCRIPTION Job Title: Based at: Reports to: Hours: Salary: increase Operations Manager at Ella s Home Ella s Home Ella s Home Director 37 hours per week 30,000 per annum with a 6 months probation period and review for Job Purpose: The role is for an Operations Manager with the primary focus on; developing policies and procedures, financial oversight, and working towards the general sustainability of the project through clear monitoring and evaluation. POLICY AND PROCEDURES KEY RESPONSIBILITIES Research, develop and implement pathway plans and organisational structures for service users; ensuring there are clear assessment procedures to follow Develop policies, procedures and processes as required and review existing policies on an annual basis Ensure that additional safeguarding procedures are in place within the house, as required

5 Ensure all EH staff are complying with safeguarding policy, equal opportunities policy, health and safety policy and data protection policy Manage volunteer intake using the volunteer training checklist. Obtain necessary documents in keeping with safe-guarding policies as required FINANCIAL RESPONSIBILITIES Monitor the monthly cash flow of the project and ensure that the project maintains sound book-keeping and that accounting procedures are followed Provide the Director with comprehensive, regular reports on the income, expenditure and general development of the project Inventory and asset management of all premises (regularly monitor and assess the condition of the house and related issues) Ensure that the housing and affiliated costs are handled in a timely manner MONITORING, EVALUATION AND LEARNING Work with Senior Support Worker to further develop the Monitoring, Evaluation and Learning plan for Ella s Home SUSTAINABILITY Grants: Seek out and apply for potential grants Take a lead in monitoring as well as report writing for any grants received Participate in fundraising activities as appropriate and managing writing/sending thanks to donors

6 PARTNERSHIPS Network with other relevant organisations for the purposes of good multi-agency working and shared learning Assist with maintaining social media as required Assist with writing newsletters and keeping donors informed OTHER Participate in an on-call rota in the case of emergencies Complete tasks as agreed with Director The EH office is currently based in the home and therefore there may be occasions when you are required to assist support workers with a situation for the women in residence. PERSON PROFILE NECESSARY Minimum 3 years project management experience Has sound financial knowledge to understand and monitor budgets, as well as other financial information and experience of financial reporting Can communicate with people from a wide variety of backgrounds; has tact, listens well, patience and empathy with a non-judgmental attitude Has a practical and flexible approach to work and has the ability to learn new concepts quickly Has excellent organisational and time-management skills Possesses excellent interpersonal and communication skills, both verbal and written; has strong administrative skills including report writing.

7 Has the ability to work under pressure and able to cope with difficult situations and challenging cases Able to work under leadership and follow direction; has the ability to work in a team and also use your own initiative Possess sufficient IT skills suitable for the role, in particular Microsoft Word and Excel Possess a commitment to follow the policies and procedures and ethos of the project It is a requirement of this job role that the Operations Manager is female and has a Christian faith under the Equality Act DESIRABLE Experience of working in a refuge setting and/or outreach work Paid or voluntary experience working with women who have experienced trafficking and/or sexual exploitation The need for flexibility means that the role may best suit someone who lives reasonably locally