SERVICE WORLDWIDE Comprehensive service for AUMA actuators

Transcription

1 SERVICE WORLDWIDE Comprehensive service for AUMA actuators

2 Advice and service throughout the entire product life THE AUMA SERVICE We at AUMA strive for long-term customer satisfaction and partnership by warranting the safe and smooth operation of our actuators. It is important to us to provide fast and unbureaucratic support to our customers throughout our products' entire lifetime. With our versatile service offering, we are your competent partner for the installation, commissioning, training, maintenance, overhaul or repair of your AUMA actuators, all supported by the provision of OEM guaranteed spare parts. YOUR BENEFITS AT A GLANCE > One partner for all service missions > Short reaction times > Global service network > Prompt availability of spare parts > Compliance with the legal requirements > Performance of all interventions by qualifi ed AUMA service staff > Complete recording of all actions taken 2

3 THE AUMA SERVICE EXPERTS Nobody is more familiar with AUMA actuators than our service engineers. These experts, equipped with specialist tools, test appliances, and spare parts are able to provide fast, customised on-site support. Their effi cient and competent approach to fi nding appropriate solutions reduces downtimes in your plant to a minimum. QUALIFIED AND CERTIFIED With internal and external training schemes, our service engineers excel in their expertise of AUMA actuators. They have in-depth knowledge relating to setting, parameterisation, inspection, and repair of AUMA actuators. With access to specialist AUMA test software and device-specifi c information, they can work effi ciently to promptly resolve site issues. AUMA service specialists dispose of approvals and qualifi cations required on site, e.g. to work in potentially explosive areas. GLOBAL NETWORK Whether your plant is based in Germany, in Russia, in China or in any country of the world our AUMA experts are always very close. As a global company, we at AUMA offer a complete sales and service network on all continents. All our services are available on a worldwide basis. You will fi nd your competent local partners in more than 70 countries. They will support you with the required solutions all around your AUMA actuators. AUMA WORLDWIDE > More than 20 AUMA subsidiaries > More than 50 AUMA representatives EUROPE Austria* Belarus Belgium* Bulgaria Croatia Czech Republic* Denmark Estonia Finland* France* Germany* Greece Hungary Iceland Ireland Italy* Malta The Netherlands* Norway Poland* Portugal Romania Russian Federation* Slovakia Spain Sweden* Switzerland* Turkey* Ukraine United Kingdom* AMERICA Argentina Brazil* Canada Chile Colombia Cuba Ecuador Mexico Peru Puerto Rico Trinidad Tobago USA* Venezuela AFRICA Algeria Egypt Morocco Nigeria South Africa* Tunisia AUSTRALIA Australia* ASIA Bahrain* China* Hong Kong India* Indonesia Iran Iraq Japan* Jordan Kazakhstan Korea Kuwait Lebanon Malaysia Oman Pakistan Philippines Qatar Saudi Arabia Singapore* South Korea Syria Taiwan Thailand United Arab Emirates Uzbekistan Vietnam * AUMA subsidiary 3

4 SITE INSTALLATION AND COMMISSIONING Electric actuators form the interface between DCS and valve. To make sure that your plant is operated under optimum conditions, AUMA service provide assembly, electrical connection, and operational parameter setting, all adapted to suit your installation's particular requirements. > Mounting actuators to the valves > Electrical connection (power supply and signal cables) > Limit and torque switch setting > Software parameter setting > Installation and wiring testing > Fibre optic cable testing > Fieldbus analysis and commissioning > Integration tests with the DCS > Function testing > Operational testing > Final inspection > Operator handover training PLANNED PREVENTIVE MAINTENANCE Our experience shows that a pro-active approach to the maintenance of our actuators delivers real cost benefi ts to plant operators. Plant downtime can be minimised. With our application knowledge and your plant knowledge we can provide cost-effective, long-term planned preventive maintenance solutions that are tailored to your specifi c needs. Maintenance of our explosion-proof devices is exclusively performed by our approved expert staff, complying to legal regulations, heeding defi ned intervals. > Site-specifi c maintenance plans at fi xed prices > Actuator health checks and condition reports > Asset management solutions > Assistance with periodic maintenance tasks such as enclosure integrity checks, sealing replacements, and grease changes > Regular maintenance on the basis of standardised test schedules > Compliance with legal requirements relating to explosion protection 4

5 OUTAGE SERVICES FOR POWER AND PROCESS INDUSTRY Planned shutdown or outages are fi xed periods of time in which to carry out essential maintenance tasks before returning the plant to service. Legislation places greater demands on plant operators meaning higher numbers of checks need to be done in the same or even less time. AUMA, with their extensive knowledge of actuator use in these situations, are uniquely placed to plan and implement effective actuator overhaul programmes within outage framework constraints. > Pre-outage plant asset surveys > Outage activity planning > Adherence to tight schedules > Pre-defi ned maintenance plans at fi xed prices > Standardised service procedures for all actuator types > Adherence to all safety regulations SPARE PARTS SERVICE AUMA can provide you with guaranteed OEM spare parts decades after the initial order and this all around the globe in record time. With access to build data and project/site asset management records we can track which actuators and which versions are installed in your plant. Consequently, we can ensure that you will always receive the correct compatible components. > Worldwide spare parts dispatch > Short delivery times > Pre-engineered AUMA spare parts kits, e.g. sealing kits > Complete sub-assemblies for subsequent functional enhancement, e.g. fi eldbus solutions, additional switches, outputs, or sensor packs > Guaranteed availability for spare parts during at least 10 years after discontinuation of a product 5

6 WORKSHOP SERVICE Whether upgrading, overhauling, maintaining, or retrofi tting our workshop service is capable of testing, commissioning, and calibrating your devices promptly with a minimum disruption to you and your plant. > Complete overhaul to original condition, with fresh painting > Changing and retrofi tting of functional enhancements > Service exchange repairs to actuators and modules > Speed/torque output changes > Recalibration using factory test rigs PRODUCT TRAINING Trained staff are a must for smooth operation in process plants. Our comprehensive training schemes focus on providing you with the required know-how to safely operate your actuators during their long service life. To us it is essential that our customers fully understand how to derive maximum benefi ts from their installed AUMA actuators. To ensure that this happens we are committed to sharing our product knowledge and service expertise with our customers. AUMA training programs are designed to deliver a best practice model allowing attendees to take away an in-depth understanding of advanced commissioning and operation procedures. You will learn to identify possible fault sources and remedy failures. Diverse practical exercises enhance the acquired knowledge. > Comprehensive training courses to topics like mounting, parameterisation, commissioning, trouble-shooting, and retrofi tting > Customised training schemes > Training can be held either at AUMA or on site at your premises or plant 6

7 MODERNISATION OF EXISTING PLANTS Whether you are looking to upgrade existing AUMA actuators, replace obsolete manufacturers equipment, or automate manual valves, AUMA have the knowledge and experience to assist you in the modernisation of your plant. Our knowledge extends well beyond actuators and we are able to advise on plant monitoring and control philosophies including advice on fi eldbus solutions. > Complete project management > Application advice > Site surveys > Development of detailed modernisation concepts > Selection and sizing of required actuators > Design and manufacture of special adapters, mechanical drives, and control panels > Actuator parameterisation to interface with the DCS > Integration and commissioning ADAPTERS AND SPECIAL SOLUTIONS Special and challenging installation conditions require special and customised solutions: Especially for buried service or when modernising existing plants where valve attachments are frequently not complying with standards. We offer extensive accessories and manufacture pedestals, lever arm arrangements, and other adapters to customer needs. Special solutions can also be addressed through the actuator's controls' software, adapting it when and where needed, for example when automating customised valves, such as lift plug valves or multiport valves. > Tailor-made mechanical adapters, such as fl oor pedestals, fl ange adapters, and lever arm arrangements > Electrical adapters > Software adaptation for special applications > All on short delivery times 7

8 AUMA Riester GmbH & Co. KG Aumastr. 1 D Muellheim Tel Fax riester@auma.com AUMA subsidiaries or representatives are implanted in more than 70 countries. For detailed contact information, please refer to Subject to changes without notice. The product features and technical data provided do not express or imply any warranty. Y /003/en/1.14 Certificate Registration No /