September Dear Applicant. Data and Performance Officer

Transcription

1 September 2014 Dear Applicant Data and Performance Officer Thank you for your interest in the above role. Enclosed is the information you will need to assist you in completing your application. To apply for this role you must submit your current CV along with a supporting statement no longer than 1 side of A4. It would also be helpful if you would complete the equal opportunities monitoring form. It is not mandatory to complete this, and the information is requested purely for equal opportunities monitoring purposes, in line with our commitment to equality and diversity. Applications should be ed to jobs@kctmo.org.uk or posted to the HR Team, Kensington & Chelsea TMO, The Hub, 292a Kensal Road London W10 5BE. We would suggest that you your applications to us wherever possible, to avoid delays. If you have any queries, please contact the HR team on or via jobs@kctmo.org.uk We look forward to hearing from you. Closing date: Friday 17 th October 2014 Interviews & Testing: Thursday 23 rd October 2014 Yours sincerely Rachel Martinez Senior HR Administrator

2 Contents Page About Kensington & Chelsea TMO 3 Job description and person specification 4-8 Structure charts 9 Terms and conditions 10 Press advertisement 11 Further information about the KCTMO can be found at

3 About Kensington & Chelsea TMO The TMO was formed in 1996 when the Royal Borough's tenants and leaseholders voted to take over the management and improvement of their own homes. We were the first borough-wide tenant management organisation in the UK and the only tenant led ALMO - a not for profit company providing landlord services to almost 10,000 homes in Kensington and Chelsea. We employ about 200 staff in offices situated around the Borough and were awarded three stars excellent prospects by the Audit Commission in Over the last few years the TMO has undergone change in relation to its Constitution and Board, and more recently, in relation to the Executive Team. A new Chief Executive, Robert Black, joined the TMO in May Robert is committed to developing and continuously improving the TMO, in partnership with the TMO Board, residents, staff, the Royal Borough of Kensington and Chelsea (RBKC) and a range of external stakeholders to ensure that the TMO makes a real difference by providing excellent services and value for money. This is an exciting time to join the TMO and to help shape the organisation in its aim to become the best social housing landlord in London. Further information on the TMO can be found at

4 Job Description Job Title Directorate / Department Reports to Main Job Purpose Data and Performance Officer People & Performance Performance Manager To act as the lead in overseeing, maintaining and improving the quality of key tenancy and person data held on TMO systems. Salary 24,600-33,300 To lead on ensuring adherence to the TMO s Data Quality Framework and to act as a Champion for Data Quality across the organisation. To work with the Performance Manager in implementing the TMO s Performance Management Framework and managing performance information across the organisation. Hours Location 36 hours per week (Monday-Friday) Based at 346 Kensington High Street but with a requirement to work from other office locations across the borough as and when required. Responsibilities To act as the lead officer on improving and maintaining the quality of data relating to TMO residents and ensuring adherence to the TMO s Data Quality Framework. To identify data quality issues across the TMO, and to lead on developing and implementing projects for improvement. To input data updates authorised by relevant officers. Oversee the signup and registration process for the TMO s online services scheme. Assist in producing timely and comprehensive performance data, both internally and externally. To analyse performance information and identify issues. To develop and manage own projects related to performance improvement. To undertake annual key performance indicator (KPI) audits, ensuring compliance with local and national definitions and standards.

5 Prepare and submit benchmarking data to external organisations such as HouseMark, and liaise with ALMOs, Councils, RSLs and others as required to gather data and share good practice. To work with the Performance Manager to identify the full reporting requirements of the TMO and develop a detailed suite of operational reports. To monitor usage of W2. Day to day administrative tasks as required.

6 Person Specification Job Title: Data and Performance Officer Directorate / Department: People & Performance / Business Improvement Criteria Essential Desirable How identified* Experience and Knowledge Experience of analysing data to provide performance information or similar. Experience of preparing performance information or similar and interpreting and explaining findings for a range of audiences. Experience of identifying data quality issues and identifying solutions. Educated to A level standard or equivalent. A Experience of working in a housing or public sector environment. Experience of data entry work. Knowledge of requirements of the Data Protection Act. Understanding and experience of social housing key performance indicators (KPIs), or similar. Experience of See My Data or similar A A Skills and Personal Qualities Ability to interrogate, analyse, interpret and prepare findings from qualitative and quantitative data. T

7 Ability to make sound and logical decisions based on the analysis of the information and have the confidence to progress in finding solutions. Ability to effectively communicate with colleagues and to challenge, support, influence and engage with staff at all levels of the organisation. Ability to prioritise and manage own workload and meet deadlines. High level of IT ability, specifically in packages such as MS Excel and Word, including use of tools such as pivot tables and lookups. The ability of present complex ideas in a logical and understandable manner. Verbal presentation skills. Experience of SSRS Report Builder or similar package. T A A The KCTMO Way Organisational Behaviours Plans and organises work plans effectively so exceeds targets and is self-organised Drives for results and commitments shows a strong commitment to making service improvements and a determination to achieve positive service outcomes for customers

8 Listens to others seeks to listen first and question to gain clarity before acting. Shows integrity integrity is acting with honesty, openness and clarity, doing the right thing for the right reason, shows political awareness. Learns from mistakes seeks to learn from actions, using feedback to improve and shares learning with others. Problem solves drives for outcomes rather than focussing on problems, proactive to resolve issues and avoids escalation. Shows team working focus shows commitment to working with others and across teams to achieve results together, respecting and valuing each other. Shows customer focus driven to provide excellence in service and seeks to meet the needs of customers, seeks to engage residents and involve them. * - Key A = Supporting Statement I = Interview T = Test

9 Organisation Structure Chief Executive Company Secretary Executive Director of People and Performance Executive Office Manager Executive Director of Operations Executive Director of Financial Services and ICT Performance Manager Director of Assets and Regeneration Head of Supported Housing Director of Housing Health, Safety and Facilities Manager Project Manager Head of Capital Investment Team Leader Supported Housing Head of Neighbourhood Management North Assistant Director of Financial Services Assistant Director of HR Head of Communications Head of Investment Strategy Head of Contract Management Head of Neighbourhood Management South Head of Customer Servicess Head of ICT Assistant Director of Home Ownership Resident Engagement Manager Environmental Services Manager Principal Project Accountant Policy and Improvement Manager

10 Terms and Conditions Salary You will be paid monthly - on the 15th of the month - and your pay is to be credited to your bank or building society. Hours A 36 hour week is worked, Monday Friday, but you will be expected to work the hours necessary to discharge the duties of the position. Annual leave Your annual leave is dependent upon your conditions of service and length of continuous service. The annual leave for this position is 28 days per annum and 30 days after 5 years service. Probation All employees have a standard probationary period of six months. Season Ticket Loan Interest-free season ticket loans are offered from six months service, which are paid back in monthly instalments through the payroll. Pension Scheme The TMO is an admitted member of the Local Government Pension Care Scheme. The scheme provides for an employee contribution of either 5.5% on annual salaries up to 13,500, 5.8% on annual salaries from 13,501-21,000, 6.5% on annual salaries from 21,001-34,000 or 6.8% on annual salaries from 34,001-43,000. An additional contribution is payable by the employer. Other benefits Access to a health scheme, modern working environment and a range of learning and development activities.

11 Advertisement Kensington and Chelsea TMO is the first borough-wide housing organisation to give residents a say in the management of their homes. With nearly 10,000 properties, and a clear commitment to improving our services, we are looking for talented people who share our vision for the future. Data and Performance Officer Salary range: 24,600-33,300 plus PRP London As a new role within the Organisation, this is an exciting opportunity to play a leading part in improving the way in which we manage our data as an organisation. You will lead in overseeing, maintaining and improving the tenancy and personal data that we hold. You will also be responsible for inputting data updates, assist in producing performance data and undertaking annual KPI audits. The successful candidate for this position will have previous experience of analysing data and preparing performance information. With experience of identifying data quality issues, you will have the ability to analyse, interpret and prepare your findings. We are looking for an excellent communicator who can prioritise their own workload and meet deadlines. Although not essential experience of SSRS report builder or similar would be advantageous. In return we offer excellent training opportunities, membership of the local government pension scheme and season ticket loan (after a qualifying period). For information pack please log on to our website and click on jobs. Closing date: Friday 17 th October 2014 Interviews & Testing: Thursday 23 rd October 2014 The TMO is an equal opportunities employer No Agencies Please 11