Virgin Australia Role Description Template

Transcription

1 Virgin Australia Role Description Template Position Snapshot Position Title: Interline Advisor Business/Division/Department: Network, Revenue and Alliances Location: Brisbane Reports to: Manager International Revenue and Allainces Direct reports: Manager International Revenue and Allainces Date: March 2018 Overall Impact Statement Provides expert advice on all aspects of Industry interline rules and procedures, Fare Construction and Proration. Identifies and addresses opportunities for revenue leakage from incorrect ticketing, fare rules or filings, revenue accounting system or processing errors and or SPA commercial terms. Provides analysis on VA sales to ensure the quality of sales proration, identify the opportunity of improvement on SPA s (Special Prorate Agreement), and identify potential loss resulted from dated/ineffective SPAs, incorrect ticketing or fare filing errors. To guide the outsourced Revenue Accounting vendor on daily basis to ensure the accuracy of SPA coding in RAS across a multitude of ticketing scenarios. To be an expert on all aspects of Interline activities including SPA coding, Outward and Inward Billing, IATA Clearing House, Simplified Interline Settlement and IATA Revenue Accounting Manual. Page 1 of 5

2 Organisation Context Virgin Australia Group is a major Australian airline group that operates domestic and international regular passenger services, charter and cargo services and the loyalty program Velocity Frequent Flyer. It is proud of its reputation for exceptional customer service. The Group employs around 9,500 people in Australia, New Zealand, the United States and the United Kingdom. We pride ourselves on recruiting the right people into the right roles and we re always looking for team members in all specialties to join our award winning team. Virgin Australia Group team members are passionate believers in better. When we live our shared values of Heart, Spirit, Imagination and Collaboration, we can do things that most people would think impossible. As a result every person that we come into contact with; our guests, our customers, our colleagues and the community will feel and experience better outcomes, based on the interactions we have with them. Key Accountabilities FINANCIAL - Analyse to identify revenue leakage from interline sales and ensure interline billings. Liaise with the commercial areas of Pricing, SPA negotiations and ticketing areas to advise on improvements and corrective actions required to maximise revenue opportunities and reduce and eliminate revenue leakage. Work with system vendor on SPA Master coding to ensure the correct application Review testing examples and provide with more possible ticketing scenarios when necessary Provide solution on OWB/IWB for coding exceptions Guide vendor on unexpected/new ticketing scenarios and circle back with commercial teams should adverse outcomes be observed OPERATIONAL - Provide commentary and support to the Revenue Accounting area as it relates to Interline driven accounting entries. Provide advice to other areas of the business as they relate to IATA Interline Billing, including the utilisation of the ICH SIS Platform. RELATIONSHIP - Build effective & productive working relationships across the divisions and within Revenue, Network & Alliances. PEOPLE - A contributor and participant to the wider Revenue Management and Alliances area. Page 2 of 5

3 Key Requirements Essential Ability to communicate with peers, leaders and offshore vendor in a professional and articulate manner, both written & verbal. Demonstrated analytical experience, dealing with high volume of complex data using advance excel skills with an extreme attention to detail. Capable of working autonomously with little guideance and without standard processess. Ability to prioritise attention using a risk matrix approach IATA Proration, Fare Construction, Ticketing & Fares Ability to influence senior managers decision making process Desirable IT, Accounting or Business Experience Airline experience Detective type work experience Page 3 of 5

4 Competencies Role Competency Requirements Competency Name Behavioural Descriptors Inspires a customer centric culture to model innovative customer experiences Engages customers (internal and external) to gain insights and perspectives that informs Group s future Delight Customers Evaluates and aligns Group s operating model and strategies with customer needs to differentiate in the market Encourages digitally enabled processes, products and services to improve efficiency and customer experience Influence others through own actions (e.g. lead by example) Empower and inspire others to take action without direct control Communicate and Engage Simplifies complex concepts and arguments Communicates convincingly, anticipating varied audience needs and adapting style Explores and leverages new channels of communication for maximum impact Strategically manages Group partners, vendors and suppliers to optimise value, balancing trust and risk Connect and Partner Drives a culture, processes and practices that encourage and nurture cohesive partnerships Publicly recognises extraordinary, collaborative outcomes Builds broad-based, trusted partnerships to achieve better outcomes for Groups, customers and communities Demonstrates hunger for change, is comfortable with being uncomfortable Embrace Change Engages with others and demonstrates empathy and caring in the face of change Prepares for change, seeking opportunities to contribute to change initiatives Adopts an open-minded approach, anticipating the immediate impacts of change and enabling an agile response Analyses and significantly improves existing products, systems and processes Overcomes complex problems, integrating multiple sources of information Innovate and Improve Drives a culture of innovation, breaking the fear of failure Leverages break through thinking to find new ways that add value Advocates for the use of digitally enabled analytics and insights in decision making Page 4 of 5

5 Builds bonds between people to foster empathy and understanding of different perspectives that stimulate creative thought and action Diversity of Thinking Taps into individual differences and working styles to improve business processes and outcomes Identifies and overcomes the barriers to diverse thinking, strengthening Group s ability to meet diverse and changing customer needs Achieves objectives within own job area to deliver results aligned to the Group s strategy Strategy and Direction Promotes team understanding of Group s purpose and strategy and contribution of work to the Group s direction Considers whether short term goals support long term objectives Drive Business Outcomes Understands the interdependence of Group goals, taking into account wider operational context and eliminates obstacles Plans own work and that of others to demonstrate accountability towards the achievement of extraordinary outcomes Evaluates progress and re-prioritises work regularly based on changing needs Establishes systems and procedures to guide work and track progress Seeks and provides feedback and opportunities to learn, valuing contribution of self and others Motivate Self and Others Promotes and encourages excellence, growth and autonomy in self and others Applies learning from previous experiences to improve future approaches and solutions Page 5 of 5