Coordinator & Administrator Competencies: What s Needed for Effective Leadership

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1 Coordinator & Administrator Competencies: What s Needed for Effective Leadership Tracy (T.J.) BeMent NADCP Annual Training Conference May Strengthening Court Professionals 2 %

2 Leadership vs. Excellence!"#$%&'()* +,-%*&$*.'"/*01*%&2*3'/*-45&6#7* %'*'%,#/$*-8'"% '() 5$9*"*+"!!",+": 3 Leadership!What are some qualities?!what are some traits?!what is the difference between qualities and traits? 4 #

3 What is Excellence?!"#$%%$&#$ 5 Court Administrator Competencies 6 '

4 The Leadership Puzzle How to be a great court leader Innovator Diagnostician Communicator Strategist Court Leaders Collaborator Statesman Motivator Visionary 7 Purposes & Responsibilities! Describe why courts exist and the major purposes that courts carry out! Takeaway Knowledge of court purposes, processes and outcomes! Define the values, foundation, and historical perspectives underlying the American court system! Takeaway Understand the role, purpose and establishment of courts 8!

5 Purposes & Responsibilities! Identify trends in court reform and pressures forcing the courts to change and expand.! Takeaway Familiarity with current trends, emerging research, and ability to relate to current court operations! Explore quality court management concepts, accountability measures, and efficient processes in executing the role of courts in society! Takeaway Comfort in learning about new concepts, and willingness to apply accountability practices to one s own court! Articulate the practical impact and relevance of the purposes and responsibilities of courts to their jurisdiction, day-to-day court operations, and their job! Takeaway Understand the purposes and ability to relate to actual court operations 9 Public Trust and Confidence! Describe the importance of public trust and confidence to the credibility of judicial branch! Takeaway Familiarity with how public opinions/perceptions affect the credibility of the court and judicial branch! Document the ways that transparent and consistent application of court procedures, as well as the timely resolution of cases, enhances public trust and confidence! Takeaway Understand the elements of public trust, and familiarity with court processes/practices! Identify the inherent connections between public trust and confidence and the principles of procedural fairness! Takeaway Knowledge of elements of public trust and procedural justice 10 $

6 Public Trust and Confidence! Demonstrate the ways that local courts assess public trust and confidence! Takeaway Knowledge of court practices and processes! Assess the level of public trust and confidence in your local jurisdiction! Takeaway Ability to obtain information about public opinions and knowledge of elements that contribute to public opinions (customer service, fairness, access) 11 Caseflow and Workflow! Define the purpose of courts! Takeaway Know court purposes and how they relate to caseflow! Map caseflow from a systemic perspective! Takeaway Familiarity with case processing steps and ability to describe! Complete a detailed, systemwide evaluation of caseflow management strengths and weaknesses! Takeaway Know current caseflow practices and willingness to scrutinize, assess, and evaluate it against proven best practices 12 '

7 Operations Management! Create and produce a program plan for a specialty court, to include program goals and objectives, partners and collaborators needed, and measurable program outcomes! Takeaway Skills in communicating (orally and in writing) about program objectives, benefits and performance measures! Assess which performance measures or metrics are needed to document and report on the business outcomes of the Operations Management elements! Takeaway Understand court operations and familiarity with best practices in performance measurement 13! Design media strategies for hypothetical situations using new tools and criteria! Takeaway Ability to conceptualize and create new methods! Design a publicity campaign demonstrating knowledge of methods of communicating through news media, social media, and public outreach methods! Takeaway Familiar with court operations and areas of importance to the public, media and users of social media Public Relations 14 '

8 Educational Development! Demonstrate decision-making ability regarding education as a tool for growth! Takeaway Understand the role of education and needs of judges, executives and staff for education offerings, and job performance! Evaluate available sources of support for education in the local court! Takeaway Familiarity with sources for training and education and willingness to create options 15 Educational Development! Assess the status of education in the local court! Takeaway Willingness to use critical analytical skills to scrutinize education practices! Develop personal strategies to actively lead education in the local court! Takeaway Ability to conceptualize how to lead, and to engage both programs and staff interest in training and education 16 &

9 Workforce Management! Describe the various methods of job analysis and use those methods to create appropriate job descriptions and recruit qualified applicants for court positions! Takeaway Ability to work with human resources to create and fill positions with the right staff! Create a performance management appraisal system for court employees that produces a high performance work culture! Takeaway Devise incentive system that works with the organizational culture 17 Workforce Management! Assess the education and training needs of the court to improve staff development and performance! Takeaway Understand the big picture of how staff fits in! Evaluate potential areas of risk to court personnel and establish and implement policies to prevent or mitigate those risks! Takeaway Ability to prevent issues as well as respond to them 18 '

10 Ethics! Identify differences in ethics codes, their own court s code and other codes, model codes and some from specific states and courts! Takeaway Broad general knowledge of ethics codes! Determine the organizational structure needed to develop and implement a code of conduct! Takeaway Become the change agent! 19 Budget & Fiscal Management! Define key fund accounts and assess the true cost of applying for and managing grant funds! Takeaway Understand grant funding! Write a budget justification for a new program or budgetary need! Takeaway Develop new programs! Develop a plan for responding to potential budget cuts or for funding for a new project! Takeaway Protect the court s resources 20 %'

11 Accountability and Court Performance! Assess the current court performance and management metrics used by the court and the culture around accountability and court performance! Takeaway Assess current practices! Organize and present the performance measurement data in a format that maximizes the use of visuals! Takeaway Present the court s performance! Identify relevant performance measures for the court and select data to support those measures! Takeaway Identify key measures 21 Accountability and Court Performance! Identify, design, and apply performance measures that address the effectiveness of court programs and procedures! Takeaway Apply what you have learned! Diagnose the results of performance measurement and apply findings to improve court performance! Takeaway Determine the outcomes! Develop an effective communication strategy to the public and its public policy partners about the performance of the court in carrying out its constitutional duties! Takeaway Develop a communication plan! Identify educational needs based on an assessment of the local court s readiness to implement performance measures! Takeaway Develop an education plan 22 %%

12 ! Understand the leadership importance of credibility, trust and ethical behaviors! Takeaway Understand human behavior! Know the importance of good governance needed for effective court leadership! Takeaway Make use of governance techniques! Understand and analyze the traits, habits and models of leadership! Takeaway Practice traits of leadership Leadership 23! Promote effective communication, collaborative decision-making, and teamwork! Takeaway Work as an effective team! Utilize the tools necessary to support a high performance court! Takeaway Always have performance in mind! Know the keys to promoting personal and organizational legitimacy through transparency and accountability! Takeaway Walk the walk Leadership 24 %#

13 Strategic Planning! Design and carry out a planning process, appropriate for one s court, to create a strategic plan that will serve as a critical tool for achieving the court s preferred future! Takeaway Develop and execute the strategic plan! Execute a process that aligns individual performance goals with the strategic plan! Takeaway Develop and execute the strategic plan with people in mind 25 Strategic Planning 26 %'

14 4/25/18 The Court Administrator 27 The Court Administrator: A Guide to the Profession v History v Why Court Administration v Relationship to Judges v Court Administrator Roles/Qualifications v Professionalism 28 14

15 4/25/18 Relationship: Judge and Administrator 29 What is Leadership to YOU? 30 15

16 4/25/18 What is Excellence to YOU? 31 Develop A Leadership Action Plan It s all about YOU! 2016 NCSC Public Opinion Poll 52% Agree... Just like any business, (STATE) courts must change with the times to meet the needs of their customers and to keep up with new innovations Lead with your heart Create a plan Use your skills wisely Aim for the stars 32 16

17 !"#$!%&'()* 33 %'