Employee Relations: Potentially improved quality of intake and training Objective data Transparency between organisational levels

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1 Willis BLUE The BLUE Bullet designed to meet the challenges of providing efficient mechanisms for examining risks, reporting performance and making changes for the future

2 Introduction Businesses are challenged with measuring, monitoring and improving risk performance across global operations. As businesses strive for operational efficiencies, Risk Managers must find the means to providing efficient mechanisms to perform to these expectations. Blue is a proprietary tool which identifies key opportunities for improvement and adding value. The system uses measurable and uniform methodology utilising consistent criteria bespoke to your organisation. Blue provides verifiable control and accountability at multiple management levels, stimulating your organisation to achieve pre-determined goals, such as risk improvement, cost reduction and operational efficiency. The dynamic, real-time environment offered with Blue means the system is simple to implement, focuses specifically on your needs and is internally sustainable. HOW CAN Willis Blue HELP? At an Executive/Board Level: Concise picture of actual performance Focused risk improvement process Sustained and enhanced reputation Instantaneous analysis of success or failures Operational Manager Level: Could improve efficiency and hierarchal concurrence Improvement tracked via live updates Finance Level: Potential Direct Cost reduction and Indirect Cost expense control Cost allocation model Capital Utilisation could be enhanced Risk Management: Objective data for marketing Focused enterprise-wide risk improvement process Recommendation tracking Increased visibility of risk management initiatives Employee Relations: Potentially improved quality of intake and training Objective data Transparency between organisational levels Shareholders: Could improve share price and sustainability Due diligence compliance Stakeholders: Will potentially improve staff working environment Could reduce risk to outside providers

3 Case Study A Company had high cost and frequency of employee injuries. Global operations needed a way to identify existing compliance with established standards and the ability to reduce these costs and frequency of injuries. Working with the Company, Willis Risk Management addressed the client s specific needs, along with their constraints, in order to best improve the Company s position. By investing in the deployment of Willis Blue, the following objectives were achieved for the Company: Broader knowledge of the facts allowed the Company greater control over the situation Ultimate costs for the Company were reduced by 40% in a two-year introduction Global compliance and regulatory standards were achieved Loss costs were allocated fairly and transparently across diverse operations Capital was deployed accurately and efficiently New markets were encouraged to consider insurance support The process gave the incentive for cultural change via performance accountability, which has now become the Company standard for continuous improvement The Company was lead to produce an annual 8:1 return on initial investment The opposite charts show the before and after Blue Audit scoring for the case study. This initially identifies the areas for improvement and the resulting benefits to the company. Blue can effectively and efficiently respond to clients in the areas of Pr and can also expand to accommodate other areas such as Supply Chain

4 Case Study before Blue Implementation Initial Project Status Cost of Risk = 2.24M Aberdeen Belfast Cork Glasgow Manchester Norwich Preston Reading Southampton Case Study After Blue Implementation 3 Year Project Status Cost of Risk = 726K Policy Goals & Objectives Safety Integration Risk Assessments Confined Space Hazardous Energy Chemical Hazards Mechanical Safety Ergonomics Occupational Health Employee Involvement Safety Training Inspections Accident Investigations Property Protection Injury Management Legal Requirement Score Incident Rate Policy Goals & Objectives Safety Integration Risk Assessments Confined Space Hazardous Energy Chemical Hazards Mechanical Safety Ergonomics Occupational Health Employee Involvement Safety Training Inspections Accident Investigations Property Protection Injury Management Legal Requirement Score Incident Rate Aberdeen Belfast Cork Glasgow Manchester Norwich Preston Reading Southampton Willis Blue encourages participation of your staff and management team to help establish targets and action plans. Key Fully complies/ better than client agreed Audit standards - No Improvement Required Does not fully comply with client agreed Audit standards - Needs Minor Alterations/ Improvements Does not comply with client agreed Audit standards - Requires Substantial Improvements Major deviations from client agreed Audit standards - Requires Immediate Action to Eliminate Risk and Prevent Loss operty, Casualty and Health & Safety Management.

5 Blue is expandable in order that the process can best respond to issues that you may have all of which can be identified by collated survey results. How does Willis Blue work? Willis Blue encourages participation of your staff and management team to help establish targets and action plans to include when surveying your sites. These discussions are key to the process and successful results, and will be approached together with your nominated Risk Manager. The definition of client-specific standards of performance and creation of client-defined measurement units and weightings are integral to tailoring a bespoke approach for your company and are the first steps in the Blue process. This includes a selection of global best practice for your business and the organisation of audit targets, guidelines and analysis criteria. Next the transition to the inter/intranet based information system must be considered, this is where all the data is collected and monitored in preparation for the Executive Summary report. Blue can then be introduced into your organisation, along with the pre-discussed senior management s directives. Training of internal staff and external consumers of Blue results, such as banks and regulators, will take place in order to educate those necessary. The Blue survey itself will take place on your selected operational units and the results can then be reported via the online function to be collated in preparation for reporting. At this stage, management of the recommendations is vital as the process of risk improvement begins. Blue is expandable in order that the process can best respond to issues that you may have by organisation, location, line of coverage or by internally or externally imposed constituencies all of which can be identified by collated survey results.

6 Willis Limited The Willis Building 51 Lime Street London, EC3M 7DQ United Kingdom Tel: +44 (0) Willis Limited, Registered number: England and Wales. Registered address: 51 Lime Street, London, EC3M 7DQ. A Lloyd s Broker. Authorised and regulated by the Financial Conduct Authority for its general insurance mediation activities only. FP1197/9980/02/14