or

Transcription

1 or 1

2 MORE THAN A MINUTE. Strategic Agility Mission why do we exist? Guiding Principles/Organizational Attributes how will we behave? Research & Exploration what is going on? what is possible? Value Propositions what is our value to key stakeholder groups? Destination where are we going in 1-3 years? where are we today? Breakthru Models how will we get there? Team & Individual Accountabilities Goals & Action Plans what do I have to do? Strategies where will we focus our energies? Operationalize Operations Plans/Budgets what will we do year one? Competence & Commitment how will I do it? Copyright 2014 THE HUMAN FACTOR, Inc.

3 MORE THAN A MINUTE. Strategic Agility Mission why do we exist? Guiding Principles/Organizational Attributes how will we behave? Research & Exploration what is going on? what is possible? Value Propositions what is our value to key stakeholder groups? Destination where are we going in 1-3 years? where are we today? Breakthru Models how will we get there? Goals & Action Plans what do I have to do? Strategies where will we focus our energies? Operationalize Operations Plans/Budgets what will we do year one? Team & Individual Accountabilities Competence & Commitment how will I do it? Copyright 2014 THE HUMAN FACTOR, Inc.

4 MORE THAN A MINUTE. Strategic Agility The world has changed to remain successful, we must change with it Copyright 2014 THE HUMAN FACTOR, Inc.

5 MORE THAN A MINUTE. Strategic Agility Some things don't change Copyright 2014 THE HUMAN FACTOR, Inc.

6 MORE THAN A MINUTE. Strategic Agility TED talk Copyright 2014 THE HUMAN FACTOR, Inc.

7 Balance the big picture & the details by looking: In your own industry At adjacent industries To the world at large Copyright 2014 THE HUMAN FACTOR, Inc.

8 Future consumers will most likely ALWAYS be connected

9

10 every second

11 every second

12 every second

13 every second

14 WOM (word of mouth) Influences 50% of purchase decisions 92% trust recommendations from friends & family > than any other form of advertising Only 10% of consumers trust brands today 89% say customer testimonials most effective content 81% influenced by friends social media posts

15 Did you know >80% of all consumer transactions start on search engines (paperback books to jet airplanes) Google answers >1B questions a day

16 Did you know The hyper-pace feels like an increasing race against time & translates into new attitudes & behaviors that favor Convenience Immediate gratification Feedback

17 Data security is a major concern today & growing

18 Did you know By 2020, at least 75% of companies listed on the S&P 500 will be ones we have not heard of yet. -Carlos Dominguez, Cisco

19 Did you know Gamification is being used in business today to Increase customer engagement Generate customer loyalty Drive project completion Demystify your financial planning & retirement Educate

20 Did you know Video will dominate 69% of all consumer internet traffic by 2017

21 Users watch >6B hours of video each month

22 People prefer video to reading, writing, texting, ing & talking on the phone

23 Video is 53 x more likely to be clicked than a static link

24 Our brains process visuals 60,000 x faster than text

25 Did you know Attention must increasingly be treated as a scarce commodity

26 Did you know The top 10 in-demand jobs in 2013 did not exist in 2004 More video uploaded to YouTube in the last 2 months, than all of the new content on ABC, CBS, & NBC since x10 21 (2.7 zetabytes) of unique new information will be created worldwide this year - more than in the past 5000 years

27 Multitasking & real time experience is part of their lifestyle. Patience is not a virtue! Generation Z (born after the Millennials/late 1990s) Generation Alpha (born after 2010)

28 Did you know Even education is changing

29 Channels to market undergoing fundamental shifts New purchase behaviors threat of losing direct relationships with customers Where will your customers be & how do you deliver real value when and where they want it

30 MORE THAN A MINUTE. Strategic Agility Individuals & organizations must unlearn as well as learn Copyright 2014 THE HUMAN FACTOR, Inc.

31 In your own industry At adjacent industries To the world at large Copyright 2014 THE HUMAN FACTOR, Inc.

32 MORE THAN A MINUTE. Strategic Agility Next steps: Provide me with additional thoughts on research & exploration (questions/contacts) Come prepared in January to play with your brain & get clear on being even more successful! Copyright 2014 THE HUMAN FACTOR, Inc.

33 MORE THAN A MINUTE. Strategic Agility Copyright 2014 THE HUMAN FACTOR, Inc.