LIMITED SPACE Reserve Your Place at Our Spring Invitational Now!

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1 Are you tired of conflict amongst employees? Do you dread having difficult conversations? Do you ever wonder why some people seem to have the knack for effective communication AND the ability to solve problems? We have the answers to those questions and more. Unbridled Success, the 2018 Blue Heron Invitational, will focus on the often-overlooked, but vitally important, subjects of: 1. Emotional Intelligence and how it affects a person's ability to communicate and solve problems in an effective manner. We will give you the tools necessary to become a more emotionally intelligent person, and thus, enhance your ability to manage difficult conversations and solve difficult problems. 2. Practical Communication explored through real, case-based scenarios and role playing to emphasize how important effective team and client communication is to the success of any business. 3. Problem Solving; a skill that most owners and hiring managers proclaim is important enough to identify as a top differential amongst our employees. It is, however, a skill that can be difficult to master. We ll explore ways to approach and solve common problems encountered in veterinary medicine, which will ultimately allow for stronger team dynamics, better medicine and more profitable practices. Join us for this unique event and take advantage of opportunities to collaborate with peers, network with industry leaders and hone the skills necessary to unbridle your team and race to new levels! LIMITED SPACE Reserve Your Place at Our Spring Invitational Now! Registration Fee Only $535 per Attendee One DVM/Owner and one Practice Manager from each participating hospital are recommended to attend. Additional team members are also encouraged to attend. Registration Fee Includes Meals, Entertainment and Activities

2 Unbridled Success Line Up Proposed Agenda Thursday, April 5th 6:00pm - 8:00pm - Trustees' Table Starting Gate Dinner Friday, April 6th 8:00am - 8:30am - West Family Wash House Warm Up: Find Your Jockeys, Name Your Horses and Place Your Bets! 8:30am - 10:30am - West Family Wash House Emotional Intelligence 101 & 102 Do you want to increase your practice s productivity, retain your top performers, have higher employee satisfaction and engagement and higher profitability? To get these results, have you considered improving your and your staff s emotional intelligence? In Emotional Intelligence 101 & 102, Dr. Missy Tasky and Operations Coach, Becca Keiser will discuss the benefits of strong emotional intelligence and lead you through activities to help you strengthen your own emotional intelligence. 10:45am - 12:00pm - West Family Wash House BHC's Triple Crown...Belmont at the Elmont The First Race: The race is on! Is your horse on the fast track to success? The history of our trial practice will be presented, and your team will utilize your emotional intelligence as you face your first scenario in hopes of winning the first race of the BHC Triple Crown! 12:00pm - 1:00pm - Trustees' Table Run for the Roses Lunch Buffet

3 1:00pm - 3:00pm - West Family Wash House Communication 101 & 102 Communication. How many times has your team commented about the lack of communication, yet you feel like you are talking, writing s or texting them all the time? Do you feel you say thank you on a regular basis yet your team tells you they don t feel appreciated? If any of that sounds familiar, then we have a track for you Communication 101& 102 to the rescue! Drs. Taul and Jensen, both practice owners and both currently in the trench, are excited to share with you tips and techniques to improve communication to and among your staff. The result? Improved practice culture and practice profitability. 3:15pm - 4:15pm - West Family Wash House BHC's Triple Crown...Churchill Downs The Second Race: Communication Will Get You the Crown! 4:15pm - 6:15pm - West Family Wash House 6:15pm - 8:15pm - Trustees' Table Day at the Races Dinner 8:15pm - 9:15pm - Lawn of the Trustees' Office Backside Bonfire & S mores Live Music Saturday, April 7th 8:00am - 8:15am - West Family Wash House Warm Up: Breeding Success 8:15am - 10:15am - West Family Wash House Problem Solving 101 & 102 Have you and your team reached the level of success you want? If not, participating in a case study that shows you how to leverage your practice administrator, leadership team, and scribes to take your hospital to new levels of patient advocacy may be just the race you want to win. 10:30am - 11:30am - West Family Wash House BHC's Triple Crown...Preakness Stakes The Third Race: The best jockeys use problem solving to take the title! 11:30am - 12:30pm - Trustees' Table Race to the Finish Lunch Buffet

4 12:30pm - 5:30pm - Excursion to Lexington (Transportation Provided) Escape Room - Derby Heist A famous veterinarian is on the loose after he is caught drugging racehorses. In a desperate effort to exact revenge he sneaks into the Derby and steals the trophy, the $2 Million Purse and the Blanket of Roses. The Derby starts in one hour and your team must sneak into his house, recover all three items, and escape before it begins. 5:30pm - 6:30pm - West Family Wash House 6:30pm - 8:30pm - West Lot Dwelling Dinner, Drinks and Speaks Sunday, April 8th 8:00am - 9:00am - West Family Wash House 9:00am - 9:30am - West Family Wash House Warm Up: Shining Moments 9:30am - 11:00am - West Family Wash House BHC's Triple Crown...Horses are WILD! The Final Race: Teams will discuss and solve different WILD scenarios to determine who will win the Triple Crown! 11:00am - 12:00pm - West Family Wash House Winner's Circle - Closing Ceremony Take a Peek at Blue Heron Consulting's 2017 Bourbon Invitational! For more information contact: Blue Heron Consulting 615 Spears Lane Danville, Kentucky (859) info@bhcteam.com

5 Travel Information Airport Information Lexington (LEX) - 36 Miles from Danville Louisville (SDF) - 79 Miles from Danville **A rental car will be needed to get from the airport to Shaker Village of Pleasant Hill** Invitational Location & Accommodations Click on the link below and use login information provided: Login information: Group ID or BLU001 Password BLU001 Shaker Village of Pleasant Hill 3501 Lexington Road, Harrodsburg, KY