HARDIN COUNTY WATER DISTRICT No. 1 Job Description

Transcription

1 HARDIN COUNTY WATER DISTRICT No. 1 Job Description TITLE OF POSITION: Customer Service Representative (Non-Exempt, Hourly - Pay Grade 2) DEPARTMENT: Customer Service / Finance & Accounting REPORTS TO: Customer Service Manager SUPERVISES: No supervisory responsibilities REVISED: July, 2016 BASIC POSITION DESCRIPTION: Provide exemplary customer service by assisting walk in and drive thru customers with accepting payments, processing service on and off orders and establishing new accounts. Answer customer inquiries, balance cash drawer and complete daily reports. ESSENTIAL POSITION FUNCTIONS: Answer phone. Assure customers needs and questions are addressed. Complete Work Orders for service requests, new and discontinuing water service accounts. Collect and post payments made on accounts, including payments made through the night deposit box, mail and internet. Balance cash drawer to receipts daily. Individual must be available when the situation arises that requires overtime. Must possess skills to become cross trained to fill in for Billing Specialist and Customer Service Manager Positions. Any and all other job duties as may be assigned. STANDARDS OF PERFORMANCE: Must have good communication skills, ability to handle currency, and accurate key boarding skills. Must operate calculator with minimal errors. Experience with billing software systems, Check Scanner- Check Readers- Imaging Equipment preferred. Must operate drive through drawer equipment and learn and understand numerous customer policies and procedures. Must be able to accurately count currency and return change. Will be required to handle multiple tasks during high volume days. MENTAL AND PHYSICAL REQUIREMENTS Frequent standing, sitting or walking. Lifting objects up to 10 lbs. Generally climate controlled office. Must be able to visually read documents, view and operate computer screen and keyboard and be able to operate other payment and office equipment without modification. WORKING ENVIRONMENT AND CONDITIONS This position involves working within an indoor office environment around general office equipment, including computers and work stations and may require working non-traditional hours including evenings and weekends to attend meetings. EDUCATION, EXPERIENCE AND TRAINING High school diploma or equivalent required. Minimum two years previous experience as Bank Teller or cashier at high volume retail business. Must have completed or be taking business or office classes or specialized training. Must have a valid Kentucky Driver's License,

2 Job Description Customer Service Representative Hardin County Water District No. 1 Revised July, 2016 Continued Acknowledgement for Receipt of Job Description I have received a copy of the Job Description and have read and understand its contents. Employee Name (Please Print) Employee Signature s Signature

3 Application for Employment We consider all applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, or any other legally protected status. (PLEASE PRINT) Position(s) Applied For of Application How Did You Learn About Us? Advertisement Relative Inquiry Employment Agency Friend Other Last Name First Name Middle Name City State Zip code (s) Home Cell Have you ever filed an application with us before?... Yes No If Yes, give date Have you ever been employed with us before?... Yes No If Yes, give date Do any of your relatives work for HCWD1? (Include Relatives by marriage)... Yes No If Yes, who? Are you currently employed?... Yes No May we contact your present employer?... Yes No Are you eligible to work in the United States?... Yes No If offered employment, you will be required to provide documentation to verify eligibility available for work / / What is your desired salary range? Are you available to work: Full-Time Please indicate a shift by circling: Part-Time Please indicate by circling: Mornings Afternoons Evenings Temporary Please indicate dates available: / / - / / If selected for employment, are you willing to submit to a pre-employment background check?... Yes No If selected for employment, are you willing to submit to a pre-employment drug screening test?... Yes No WE ARE AN EQUAL OPPORTUNITY EMPLOYER

4 Employment Experience Start with your present or last job. Include any job-related military service and volunteer assignments. You may exclude any organizations which indicate race, color, religion, gender, national origin, disabilities or other protected status. Employer s Employed Work Performed Employer s Employed Work Performed Employer s Employed Work Performed Employer s Employed Work Performed If you need additional space, please continue on a separate sheet of paper List professional, trade, business or civic activities and offices held. You may exclude membership which would reveal gender, race, religion, national origin, age, ancestry, disability or other protected status:

5 Education School Name Location Degree Received Major High School College Graduate School Other Other Training, Certification or Licenses held: Specialized Skills ( Check Skills/Program Knowledge) PC/MAC Corel Production / Mobile Machinery (List) Other (List) MS Office Binding Machine Typing Shorthand WPM WPM State any information you feel may be helpful to us in considering your application: Note to Applicants: DO NOT ANSWER THIS QUESTION UNLESS YOU HAVE BEEN INFORMED ABOUT THE REQUIREMENTS OF THE JOB FOR WHICH YOU ARE APPLYING Are you capable of performing in a reasonable manner, with or without a reasonable accommodation, the activities involved in the job or occupation for which you have applied? A review of the activities involved in such a job or occupation has been given? Yes No Professional References (preferably s or Co-Workers) Name Phone Number Name Phone Number Name Phone Number

6 Applicant s Statement I certify that answers given herein are true and complete. I authorize investigation of all statements contained in this application for employment as may be necessary in arriving at an employment decision. This application for employment shall be considered active for a period of time not to exceed 90 days. Any applicant wishing to be considered for employment beyond this time period should inquire as to whether or not applications are being accepted at that time. I hereby understand and acknowledge that, unless otherwise defined by applicable law, any employment relationship with Hardin County Water District No. 1 is of an at will nature, which means that the Employee may resign at any time and the Employer may discharge Employee at any time with or without cause. It is further understood that this at will employment relationship may not be changed by any written document or by conduct unless such change is specifically acknowledged in writing by the Board of Commissioners of Hardin County Water District No. 1. In the event of employment, I understand that false or misleading information given in my application or interview(s) may result in discharge. I understand, also, that I am required to abide by all rules and regulations of Hardin County Water District No. 1. Signature of Applicant Arrange Interview: Yes No / Time / / : AM PM Interviewers: FOR DISTRICT USE ONLY Comments: Employed: Yes No of Employment: / / Department: : : : Revised May 2017