Safety at Work Changing the Culture

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1 Safety at Work Changing the Culture Relentlessly empowering employees to be the Safest workforce in the industry and beyond Safety Culture Team

2 Nathan Waters Gas Service Tech Dan Pfeffer Gen. Millwright Doug Hill Electric Lineworker

3 Meeting Tailboard

4 Stretching for Life, Not just work!

5 Meeting Agenda Our Journey Changing the Culture Iceberg Exercise Changing Norms Exercise Closing Q&A

6 Meeting Expectations Cell Phones Laptops Side Bars Respect

7 Safety Culture Transition Team was created. (2006)

8 PARTNERING IN SAFETY Our Journey began with a commitment as a Company and Union as Joint Partners on a high level with the help of Culture Change Consultants to improve our Safety Culture.

9 Dramatic drop of 37% in recordables. Best in Company History. (2007 to 2008) Union & Management Field Safety Consultants hired. (2010) Safety Culture Transition Team was created. (2006)

10 SUCCESSES & STRUGGLES SUCCESSES: STRUGGLES: Record breaking drop in Injuries Engagement at an all time high Formation of GR, Guidance & Ops Teams CE & MSUWC Leadership alignment Changing a 125 year mindset Getting buy in Culture Awareness Contractual vs Safety Culture issues

11 Dramatic drop of 37% in recordables. Best in Company History. (2007 to 2008) Uptick in Injuries Union & Management Field Safety Consultants hired. (2010) Safety Culture Transition Team was created. (2006)

12 INSANITY EFFECT If you do what you ve always done, You will get what you ve always got. To get what you never had, You must do what you never did.

13 Dramatic drop of 37% in recordables. Best in Company History. (2007 to 2008) Development and Training of the Safety Culture Awareness Program begins. (2014) Department Specific SCA training developed. (2014) Union & Management Field Safety Consultants hired. (2010) Safety Culture Transition Team was created. (2006) Safety Culture Team developed. 3 Full time Union Representatives 1 Management Representative brought on. (2014)

14 TAKING A DIFFERENT APPROACH Support for all levels of the structure

15 HOW DO WE BUILD THE ROAD TO ZERO?? From: Directed Teams To: Self Driven Teams

16 Dramatic drop of 37% in recordables. Best in Company History. (2007 to 2008) Development and Training of the Safety Culture Awareness Program begins. (2014) Department Specific SCA training developed. (2014) Union & Management Field Safety Consultants hired. (2010) 73 Safety Culture Transition Team was created. (2006) Safety Culture Team developed. 3 Full time Union Representatives 1 Management Representative brought on. (2014) 2015/2016 SAFEST TWO YEARS IN CE HISTORY!!

17 SAFETY LEADERS

18 USING OUR TOOLBOX

19

20 Dramatic drop of 37% in recordables. Best in Company History. (2007 to 2008) Development and Training of the Safety Culture Awareness Program begins. (2014) Department Specific SCA training developed. (2014) Roll out of Human Performance & error Reduction Tools. ( ) Union & Management Field Safety Consultants hired. (2010) Development of worker specific 3-D Videos. ( ) 73 Safety Culture Transition Team was created. (2006) Safety Culture Team developed. 3 Full time Union Representatives 1 Management Representative brought on. (2014) 2015/2016 SAFEST 2 YEARS IN CE HISTORY!! Leadership Specific SCA training rollout(2018)

21 NO MORE LOW HANGING FRUIT What are our next steps to build sustainability? Time to get a little dirty Keeping our Teams engaged Continuous Improvement Continuous Support & Training for our teams

22 22 It s not a destination It s a never ending journey!