PERFORMANCE MEASUREMENT AND APPRAISAL TRAINING COURSE IN HOTEL G SAN FRANCISCO (USA)

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1 Tel. : , Fax : , Mob. : , training@teempowers.com, teempowers@hotmail.com, Wsite : PO. Box : 3111 Hawalli Code No Kuwait PERFORMANCE MEASUREMENT AND APPRAISAL TRAINING COURSE IN HOTEL G SAN FRANCISCO (USA)

2 Professional Institute Invites You To Participate In Out Training Course In USA Francesco City As : Course Name PERFORMANCE MEASUREMENT AND APPRAISAL Code Period Language Start End Location Fees ($) AD Days English 29/06/ /07/2015 Course Objectives : USA SAN FRANCISCO CITY HOTEL G SAN FRANCISCO Workshop participants will gain a thorough working knowledge of cutting edge performance management systems used by leading multinationals, and how to integrate benchmarking tools and the Balanced Scorecard to ratchet up the performance of their organizations Develop s Simple, but Effective Performance Management System Benchmark their organiza ons using the 12 Ladders to World Class Performance Build their own Balanced Scorecard Link all of these to Team and Individual Performance as well as the Implementation of Strategy Develop Effective Reward, Recognition and Communication Systems Select and Manage a Performance Management / Balanced Scorecard Project Team Keep the Implementation Process on Track Course Attendance : Senior Managers and Managers Course Outlines : PUTTING IT ALL INTO PERSPECTIVE (THE THEORY) Session 1 : Defining Performance Management Measurement versus Management

3 Strategy Alignment and Performance Management F.A.M.E. How Successful Organizations Get It Right Session 2 : The Key Ingredients to the Performance Management Process Clear Goals and how to make them that way T.O.M.S. and Cascading Objectives Unique Contributions Defining Who Does What Performance Reviews using S.M.A.R.T. Objectives Purposeful Communication Implementing Effective Reward and Recognition Systems Session 3 : Using Benchmarking to Ratchet Up Performance Benchmarking as a Performance Management Tool Introduc on to The 12 Ladders to World Class Performance The Ladders Audit as a Tool for Benchmarking Your Business Session 4 : Introduction to the Balanced Scorecard Background Research How the Balanced Scorecard Evolved Score carding as a Strategy Implementation Tool The Four Perspectives : Financial Customer Internal Business Process Learning and Growth Debate : Should There Be Other Perspectives? PUTTING THEORY INTO PRACTICE (I) Session 1 : Developing Clear Organizational Goals Workshop participants will be given skills practice in developing clear, measurable goals for their respective businesses 3

4 Session 2 : Developing Unique Contributions Identifying and agreeing Outputs and Success Measures (Workshop participants will receive guidance on how to implement this process using some generic job types as well as their own respective positions as examples) Session 3 : Developing S.M.A.R.T. Objectives ( Hardware vs. Software ) Hardware Converting Unique Contributions into Specific Actions (Again, workshop participants will develop S.M.A.R.T. objectives using their own jobs as examples) Software When and How to do Performance Reviews The 5 Key Ingredients to Successfully Managing Employees Performance Session 4 : The Reward and Recognition Debate Financial versus non Financial rewards (avoiding the pitfalls) Recognition as a Motivational Tool Linking Rewards to Learning and Growth Selecting Which Method to use and When Lessons from Leading Multinationals PUTTING THEORY INTO PRACTICE (II) Sessions 1 4 : Building a Balanced Scorecard Workshop participants will build a model scorecard using a fictitious oil and gas multinational as an example. The Four Perspectives will be covered and there will be a debate around whether a possible fifth perspective should be included. This prepares participants for the real life issues that they will need to work through when attempting to implement a Balanced Scorecard back at their respective organizations. 4

5 PUTTING THEORY INTO PRACTICE (III) Session 1 : Linking the Balanced Scorecard to the 12 Ladders Audit Results Defining Priorities and Setting short to medium term objectives in relation to the organizational goals (Group Exercise) Sessions 2 and 3 : Linking the Scorecard and Benchmarking Priorities to Individual and Team Objectives Individual Exercise Session 4 : Linking Scorecard and Benchmarking Achievements to Reward and Recognition Systems Group Exercise IMPLEMENTATION ISSUES Session 1 : Keeping Score Selecting and Using appropriate IT systems Resorting the Measurement Process Session 2 : Selec ng and Managing the Project Team Establishing Selection Criteria : Getting the right mix of authority, representivity and expertise & Defining Team Members Roles Building Team Members Capability and Project Management Skills Session 3 : Purposeful Communication What will be communicated? How Often? To Whom? Lessons from the 12 Ladders to World Class Performance Session 4 : Staying on Track Strategies for Maintaining Momentum and Commitment Hard Won Lessons from Leading Companies 5