Diversity & Inclusion A Strategic Imperative Celebrating 10 years

Transcription

1 Diversity & Inclusin A Strategic Imperative Celebrating 10 years

2 AGENDA: Sdex s Diversity & Inclusin Strategy Organizatinal Backgrund Cntext & Challenges The Jurney 10 Key Elements Diversity Strategy & Business Case Metrics and Accuntability Keys t Overall Success

3 A Glbal Leader in Quality f Life Slutins Sdex designs, manages and delivers cmprehensive service slutins thrugh: On-Site Service Slutins -> T ur 8 client segments Crprate, Defense, Justice, remte Sites, Health Care, Senirs, educatin, Sprts & Leisure. Mtivatin Slutins -> Available in three services categries: Emplyee Benefits, Incentives and Recgnitin, Public Benefits 410,000 Emplyees 132 Natinalities 35,000 Sites 80 Cuntries 50 Millin custmers per day 21 st Largest emplyer wrldwide

4 Headlines Diversity and inclusin leads the branding f Sdex in the US D&I becmes a differentiatr resulting in business grwth; integral t business success D&I prvides access t decisin-makers and stakehlders Key factr as cmpany reinvents business mdel t fcus n quality f life slutins Helps brand as mre than fd service prvider

5 Cntext & Challenges Large: gegraphically dispersed Leadership nt aware f their wn biases Guests in client sites Emplyees physically lcated at client sites making it difficult t engage emplyees and establish a Sdex culture and brand Image f industry Industry a decade behind in prgressive plicies and practices fr the inclusin f wmen and minrities Litigatin French parent cmpany Making a case in a business t business industry

6 Diversity & Inclusin Jurney

7 2012 Catalyst Award Recipient Making Everyday Cunt: Driving Business Success Thrugh the Emplyee Experience Fur Key Elements: Direct Cnnectin t the Business Strategy Leadership Cmmitment Tp Dwn, Bttm Up, Middle Out Measurement & Accuntability

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9 Leadership Cmmitment CEO Increasing diversity & inclusin is ne f ur 6 strategic imperatives The CDO reprts t the CEO CEO chairs the Diversity Leadership Cuncil, persnally reviews diversity results and hlds the ET accuntable Launch f the external Diversity and Inclusin Advisry Bard Onging diversity educatin fr the Executive Team Each Market segment has a Diversity VP and the crprate diversity team supprts the market segments Executive Team invlvement as Mentrs, Netwrk grup spnsrs, and cmmunity engagement

10 Sdex s Business Case Diversity and inclusin is key t ur grwth strategy Our cmmitment drives ur ability t: MARKETPLACE Deliver quality f life slutins t ur custmers Identify new business pprtunities Make D&I a differentiatr Cultivate external partnerships t supprt business pririties TALENT Attract, develp, and retain the best talent Create an engaged and cmmitted wrkfrce Create innvative slutins fr clients and custmers Develp crss-cultural cmpetencies t manage and wrk with multicultural teams

11 Diversity & Inclusin Strategy

12 Business Resurce Grups Serving ur Cmmunity Serving ur Business Serving Our Membership

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14 Diversity Metrics - Overview Business Case Due diligence is essential in making sure the measures are in alignment with ur Business and Diversity strategies Primary Diversity Measurements Cmpliance including AAP and regular mnitring. Als, all Federal, State and lcal regulatry reprting Demgraphics cvering race/gender/disability/glbt and ther diversity dimensins. Analyzing emplyee mvement, grwth and lsses Crprate Prgrams/Prcesses cvering HR persnnel decisins, prgrams, training Diversity Initiatives and Training ensuring ur internal diversity prgrams are meeting the needs f ur emplyees and cntinue t supprt ur strategy Fcus Screcard Mentring Netwrk Grups

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16 Sdex Diversity Index Cmpnents (SDI) Quantitative Qualitative Sdex Diversity Index Hiring - External placement fills cmpared t availability Prmtins Internal placement fills cmpared t availability Retentin wmen/minrity retentin rates cmpared against males/nn-minrity All availabilities develped by an external vendr Supplier Diversity Engagement and Invlvement Diversity Training Mentring including Frntline Mnitring f ur minrity and wmen high ptentials Prmtins Retentin The SDI summarizes the weighted Quantitative and Qualitative results int ne verall scre. The index frmula weighting is calibrated every year t ensure we are fcusing ur attentin n the needs f the rganizatin. Sdex s Diversity Screcard reprts SDI prgress t Leadership n a mnthly basis.

17 Diversity Screcard Diversity Screcard Strategic management tl that is used t measure ur cmpany s prgress in meeting the Diversity strategy and increasing diversity and inclusin within management Develpment Industry Best Practices Divisinal input t ensure buy in acrss all Business Units Re-calibrated n a yearly basis t ensure ur measures are relevant and impacting utcmes Quantitative and Qualitative measures cvering the recruitment and retentin effrts alng with the actins by ur management staff t supprt D&I Applicatin Mnitred n a mnthly basis by senir leadership Enterprise and business unit specific screcards are develped Recruitment and retentin are measured in tw tiers Senir Leaders Entry and Middle Management

18 Screcard Accuntability Executive Team 25% 25% f Executive Team Bnus cnnected t perfrmance n Diversity Screcard (SDI) Diversity Screcard Incentive Sdex s Cmmitment: Pay ut regardless f financial perfrmance f Cmpany Senir and Mid-Level Managers 10-15% 10-15% f Management Bnus cnnected t perfrmance n Diversity Screcard (SDI)

19 Measurement f ur IMPACT Mentring Business Need Determine the ROI fr Mentring Measure the impact f participants after their cmpletin f the prgram Cntinuus grwth and imprvement fr ne f Diversity s signature initiatives Measurement Tl Pre and Pst Surveys prvided t ur emplyee participants that wuld allw us t gauge: Baseline perfrmance at the beginning f the prgram Satisfactin with the prgram frm Start t Clse Intangible benefits that are nt as easily cnverted t ROI Survey is sent t participants each year after the prgram clses Over the past 3 years, ROI has averaged 2:1 Participants have dcumented examples fr gains in: Prductivity Custmer Satisfactin Emplyee Retentin Strng retentin and prmtin ratis fr wmen and minrities cmpared t their prgram male/nn-minrity their chrts In depth feedback frm mentr and mentee participants

20 Measurement f Sdex Netwrk Grups Business Need Evaluate the prgress f ur Netwrk Grups and identify areas where we can strengthen the value we ffer. Measurement Tl - Cmmitment Survey prvided t ur emplyee members that wuld allw us t gauge: The value prpsitin fr its members Emplyee satisfactin with their netwrk grup experience Emplyee persnal and prfessinal grwth thrugh netwrk grup initiatives Netwrk Grup Cmmitment Survey Annymus (ptin t identify self) 60+ Questins (develped internally w/leadership) CEO Cver Letter 25 minutes t cmplete All active members surveyed 1,700 members surveyed 46.3% respnse rate! 3,500 typed feedback respnses frm participants

21 Sdex: Overall Keys t Success CEO and senir leadership cmmitment CEO and executive cmmitment drive diversity thrugh each f ur Business Units Executives are required t rle mdel diversity behavir thrugh direct invlvement each year Diversity Leadership Cuncil prvides versight f diversity strategy and prgress Cntinuus imprvement Each year Sdex strives t raise the bar and set the standard fr diversity Emplyee Netwrk Grups and mentring cntinue t shw grwth with survey results and ROI Success in key areas has nt meant the wrk is cmplete Cntinuus evaluatin f ur demgraphics, prgrams and initiatives Onging benchmarking with thers t incrprate best practices Linkage with Sdex s business case Diversity is wven thrughut Sdex s culture and strategies Diversity has been leveraged fr the success f ur business thrugh retentin f clients and access t C-Suite Using the #1 ranking t serve as a strategic asset fr securing new business. Measurement and accuntability Diversity Screcard prvided mnthly t leadership, gives status f prgress and next steps Prmtin ratis fr wmen and minrities have cnsistently increased Management is held accuntable t screcard results thrugh incentives Diversity prgrams and initiatives are measured fr success and return n investment Partnership with HR prgrams and metrics t help ensure the success fr ur emplyees

22 QUESTIONS?