REB Strategic Plan July 1, 2017-June 30, 2020 Summary Scoreboard. Quarterly Progress Report Year 1, QTR 3 Progress January 1, 2018 March 30, 2018

Transcription

1 REB Strategic Plan July 1, 2017-June 30, 2020 Summary Scoreboard Quarterly Progress Report Year 1, QTR 3 Progress January 1, 2018 March 30, 2018 KPI Metric Key: KPI Metric Trend between Quarters: 1. Changing = Moved from one Level to Next 2. Improving = Expanded Partially Implemented 3. Continuing = No Major Change in KPI Metric

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3 REB Strategic Plan July 1, 2017-June 30, 2020 Summary Scoreboard Year 1, QTR 3 Progress Strategic Priority ONE Key Performance Indicators (KPIs) Be the Leading Source of Regional Labor Market Information & Innovative Ideas for Advancing Workforce Development 5 TWO (1) (4) ( ) Improve Education and Employability Skills of Adults for Quality Careers 8 THREE (1) (7) ( ) Develop 21st Century Youth Education and Employability Skills for Quality Careers 7 FOUR ( ) (7) ( ) Be the Leading Advocate, Planner and Convener to Promote and Fund Regional Workforce Development 7 Total: 27 (0) (7 ) ( ) YR1/ Qtr3 (2) (25) ( ) YR2/ Qtr ( ) ( ) ( ) YR3/ Qtr ( ) ( ) ( )

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5 Strategic Priority 1 Be the Leading Source of Regional Labor Market Information and Innovative Ideas for Advancing Workforce Development Goal/Strategy 1. During all Plan years, and as part of WIOA Regional Planning, the REB will continue to identify key workforce development indicators from multiple data channels, analyze workforce data and trends, formulate projections and recommendations, and disseminate reports to a broad network of regional partners and collaborators. KPI METRIC TREND: 2. IMPROVING Labor Market Data REB Director of Employer Services and Engagement, as part of Regional Planning process, completed all data collection for inclusion in final Pioneer Valley Labor Market Blueprint that was submitted to State EOLWD in March REB Director of Employer Services and Engagement conducted limited- scope evaluation of Holyoke Community College Hospitality program and prepared an evaluation report. REB Director of Employer Services and Engagement constituting a Regional Data Work Group to provide data guidance in the Implementation stage of the Pioneer Valley Labor Market Blueprint. REB Director of Employer Services and Engagement prepared data reports of regional labor market trends for the MA Association of Regional Schools (MARS). REB Director of Employer Services and Engagement continued to facilitate convening of Data Team with OSCC Operators in support of implementation of Charter Employer Engagement Framework. REB Director of Employer Services and Engagement continued to prepare Labor Market Reports and Occupational Outlook Briefs for selected partners, in particular regional school districts, to support their grants making process through the Capital Skills Grant Program. 2. During all Plan years, the REB will utilize its web site and other potential communication channels to provide electronic access to workforce related labor market information and workforce development research reports, promising practices and innovative programs. REB s Labor Market Information web site link refreshed to provide additional labor market information derived from the recently completed planning phase of the WIOA Regional Planning process. New labor market information on the Pioneer Valley Regions priority industries and occupational groupings have been added to the site for use by OSCC Operators, REB partners, and stakeholders.

6 Goal/Strategy 1. During all Plan years, the REB will continue to use a Data Driven Decision Making (D M) process to prioritize resource allocation for workforce development programs implementation and One Stop Career Center Operator services. Resource Alignment KPI METRIC TREND: 2. IMPROVING REB s internal accountability and reporting systems continued to assist OSCC Operators in implementing allocations methodology. 1. By Year 3, the REB will design and implement one (1) innovative practice/program that will improve the regional workforce development delivery system, and will prepare summary reports that document the development process. KPI METRIC TREND: 3. CONTINUING REB- directed Charter implementation activities are developing some promising systemic practices that should over time begin to improve the regional workforce development delivery system. The REB expects to be able to some measurable movement in FY18-Q-4. Innovative Practices and Services 2. In Year 1, the REB will facilitate and manage the scale-up of one (1) innovative practice, program or service that will improve the workforce development system for employers, job seekers, and system users. KPI METRIC TREND: 2. IMPROVING Continuous improvement program for OSSC and REB staff using Employers Association of the NorthEast completed. Internal HC Business Services Task Force constituted by the REB to guide and support adoption and implementation of system-wide operational practices and work tasks. REB continued to facilitate work of the representatives of the OSCC Operators Data Teams to support implementation of Charter Employer Engagement Framework.

7 Strategic Priority 2 Improve Education and Employability Skills of Adults for Quality Careers Goal/ Strategy 1. During all Plan years, the REB will be the focal point for codifying and disseminating innovative programs, practices and service delivery models that enhance the employability of adults for quality career pathways as outlined in the signed MOU between the OSCCs and WIOA Core Partners, effective July 1, KPI METRIC TREND: 1. CHANGING REB OSCC Operators and WIOA CORE Partners met as a team in January 2018 have begun to develop a framework of planned processes and customer flow for services delivery to shared customers, in particular for job seekers. Infrastructure costs for WIOA Core Partners finalized thereby providing some additional clarity and focus for planned system-wide activities. Work will intensify in FY 2018 Q The REB will work with the literacy providers and their business partners to align resources and program operational schedules that will increase the service delivery capacity in Hampden County. Coordination & Program Capacity Building KPI METRIC TREND 3. CONTINUING REB Director part of Statewide review team for Hampden County proposals. 3. During all Plan years, the REB will develop, implement, and document an integrated approach to linking OSCC services with DESE-ACLS funded programs to create pathway opportunities for program completers. KPI METRIC TREND 3. CONTINUING Hampden County literacy providers submitted new 5 Year RFP to the State on December 22, Significant activity pending identification by DESE-ACLS of approved literacy providers for new five (5) year cycle.

8 Goal/ Strategy Workplace Readiness Standards 1. During all Plan years, the REB will assist the OSCCs in using assessment tools to ensure that comprehensive career plan development for OSCC customers is aligned with required business and industry competencies. REB Director of Employer Services and Engagement continued to facilitate convening of Data Team with OSCC Operators in support of implementation of Charter Employer Engagement Framework. OSCC Operators used a comprehensi9ve assessment package to assess the aptitude of 75 job seekers for inclusion in five separate training programs in three separate priority and critical regional industries. 1. The REB will facilitate the implementation of an integrated sector-based career pathways framework to advance adults along a career continuum with multiple program options, expanded transition to work-based learning opportunities, and flexible points of entry and exit. This career pathway will be reinforced by a coordinated case management system of services and supports that enhance positive program and career pathway outcomes as outlined in the OSCC-WIOA Partner MOU, effective July 1, KPI METRIC TREND: 1. CHANGING Adult Sector Based Career Pathways REB OSCC Operators and WIOA CORE Partners met as a team in January 2018 have begun to develop a framework of planned processes and flow charts for services delivery to shared customers, in particular for job seekers. Infrastructure costs for WIOA Core Partners finalized providing some additional clarity and focus for planned system-wide activities. Work will intensify in FY 2018 Q During each Plan year, the REB will identify two (2) innovative adult education/training practices/programs and will provide assistance and/or resources to support implementation and evaluation. Competency Based apprenticeship in Pharmacy Technician Trainee Certified at Baystate Medical Center (BMC) began in Q-3 for four apprentices. RTI being conducted internally by BMC. REB re-entered discussions with Smith & Wesson to implement CNC Operator apprenticeship program with REB as Sponsor. Final decision to conduct program will be made early in Q-4. REB will be state-wide operator for NDWG Hurricane Response Disaster grant and will be implementing a creative process to procure and implement ESOL programming.

9 Goal/ Strategy 1. During all Plan years, the REB will work with the OSCCs to implement coordinated services to employers as outlined in the REB Employer Engagement Framework in the OSCC Operators Charters. Career Center Capacity Enhancement Continuous improvement program for OSSC and REB staff using Employers Association of the NorthEast completed, and internal HC Business Services Task Force constituted by the REB to guide and support system-wide daily operational practices and work tasks. REB Director of Employer Services and Engagement continued to facilitate convening of Data Team with OSCC Operators in support of implementation of Charter Employer Engagement Framework. Three technical assistance webinars conducted in Q In each Plan year, the REB will continue to conduct quarterly meetings of the OSCC Center directors, their Board chairs, REB OSCC Committee Chair, and a REB Vice President to discuss and assess the implementation of principles outlined in the OSCC Operator Charters. KEY METRIC TREND: 2. IMPROVING The One Stop Career Center Operators Strategy Group met on March 16, 2018 to discuss high level, strategic opportunities that will strengthen the workforce delivery system in Hampden County. Statewide Branding initiative and OSCC Certification were discussed highlighted at the March meeting.

10 Goal/Strategy Strategic Priority 3 Develop 21 st Century Youth Education and Employability Skills for Quality Careers 1. The REB will continue to develop a common cross-sector career pathways framework that will advance youth along an integrated K-16 career pathway continuum with multiple program options, expanded work-based learning opportunities. This continuum will be reinforced by a coordinated case management system of services and supports that enhance positive program outcomes as outlined in the MOU between OSCCs and Youth Service Providers, effective July 1, KPI METRIC TREND: 2. IMPROVING Youth MOU Workgroup developed Resource Database of youth programs was sent out to Youth Council membership for final review and was posted to the REBHC website, along with form for others who wish to post their program info. Youth Council met on March 14, 2018 and continued to share best practices of youth programming and to share plans for a career pathway exposure event in healthcare for 8 th graders. A new MOU will be executed after WIOA procurement is complete, effective July 1, Employability Development Pathways and Systems 2. During all Plan years, the REB will allocate funding to in-school and out-of-school programs that provide youth with expanded work-based learning opportunities, academic interventions, and support systems and networks that improve the graduation rate and result in successful transition to post-secondary education and/or career employment. KPI METRIC TREND 2. IMPROVING WIOA funded OSY and ISY programs for FY 2018 are on target as defined in each vendors Year 2 Scope of Work and budget. Requests for Proposals for new funding cycle (July 1, 2018-June 30, 2019), with possible oneyear extension, in procurement process with return date of April 13, During all Plan years, the REB will act as the intermediary to accelerate the design and implementation of sector-based, high-quality career pathway programs that link middle school secondary education post-secondary education and employers in career pathways with currency in the labor market. Pathways to Prosperity programs between STCC-WSHS and HCC-CCHS continue to progress well. P to P private sector led Leadership Advisory Committee meeting on a regular basis REB request to Jobs for the Future for a 1 year no-cost extension to the YCC grant through September 30, 2019 submitted in Q-2 is still pending action by U.S. DOL. Anticipate decision in Q-4.

11 Goal/Strategy 1. The REB will continue to facilitate initiatives and interventions that will result in increased coordination and alignment between agencies serving out-of- school youth and the One Stop Career Centers to ensure that youth, including youth with disabilities, successfully transition to the next level in their career pathway as outlined in the MOU, effective July 1, Youth Service Delivery Capacity Building and Alignment Charter between the REB and OSCC Operators focuses on developing specific interventions to better serving out-of- school youth. REB and Operators began to develop specific actions during FY18- Q-3. Youth MOU Workgroup developed Resource Database of youth programs was posted to the REBHC website, along with form for others who wish to post their program info. Youth Council met on March 14, 2018 and continued to share best practices of youth programming and to share plans for a career pathway exposure event in healthcare for 8 th graders. A new MOU will be executed after WIOA procurement is complete, effective July 1, The REB and the OSCC Operators continue to operate the Disability Employment Initiative (DEI VII) to serve youth ages to develop and access Career Pathways. 2. The REB will continue to work with existing community-based partnerships to deepen and broaden the scope of its school time and out-of-school time programs and services to elementary and middle school age students. CLASP 2017 Literacy Outcome Evaluation completed and distributed to CLASP funders and strategic partners. Program outcomes exceeded planned goals in all categories. REB submitted application to Funders Collaborative for Reading Success for $50,000. Decision pending in Q-4. Mt. Holyoke College partnering in grant. CLASP Advisory Board met in Q-3 and continuing to meet on a quarterly basis. 1. The REB will continue to work with each REB funded out-of-school youth agency to assist in expanding work-based learning and employability readiness supports and services for participating youth. KPI METRIC TREND: 2. CONTINUING Training on updated REB Work Readiness curriculum to be scheduled in Q4. Employer Engagement 2. The REB will develop business champions to hire youth interns/employees from its programs, particularly, although not exclusively, in STEM high quality career pathways. REB STEM Intern Program operational with hiring commitments from six private sector employers. STEM Intern Leadership Steering Committee constituted and initial meeting held on February 26, MOU between the REB and STEM Intern Coalition signed on March 30, 2018.

12 Strategic Priority 4 Be the Leading Advocate, Planner and Convener to Promote and Fund Regional Workforce Development Goal/Strategy 1. The REB will develop and execute a communication plan that specifically targets entities identified from the REB s Stakeholder Analysis as needing high priority engagement to inform them of REB accomplishments as documented through the Strategic Plan Scoreboard and KPIs. Communicating the REB s Mission Identification of Board members to serve on the REB Ad-Hoc Committee on Communications pending. REB internal Communications Plan Work Group developed a strategic Logic Model to provide strategic direction to development of communication plan. REB Executive Committee at February 21, 2018 meeting approved REB corporate name change to MASSHIRE Hampden County Workforce Board, Inc. to be effective on or before September 1, REB in line with mandated State Branding actions and reporting milestones. 2. During all Plan years, the REB will inform key stakeholders on issues that impact the workforce development eco-system and create opportunities for accelerating regional partnership development and deployment and improving workforce development program alignment and expansion. REB President co-presented at meeting of PVPC Coordinating Council on March 21, 2018 to preview implementation of the new Pioneer Valley Labor Market Blueprint and its impact on the regional the workforce development eco-system moving forward. PV IPEC work group of the Healthcare Workforce Partnership of Western MA conducted major informational meeting on February 28, 2018 for 22 members of the regional healthcare industry and higher education institutions on trends in healthcare and their impact on the future workforce.

13 Goal/Strategy 1. The REB will meet with local mayors, other locally elected officials, and the local State legislative delegation to discuss workforce development issues and opportunities that impact job creation and regional economic development and expansion in Hampden County. Communicating the REB s Mission (cont d) KPI METRIC TREND 1. CHANGING REB has made WIOA CLEO, Mayor Sarno aware of the Pioneer Valley Labor Market Blueprint that was submitted to the State in March 2018 with him as one of the Blueprint signatories. REB President & CEO has met individually with selected members of the local state legislative delegation to discuss specific workforce related issues focused on MGM and healthcare financing as it impacts employer members of the REB Healthcare Workforce Partnership. 1. During all Plan years, the REB will work with the economic development entities and educational institutions in Hampden County to align their strategic goals with specific strategic priorities contained in the REB s Strategic Plan. KPI METRIC TREND: 1. CHANGING Align Regional Workforce and Economic Development Strategic Goals Regional Planning process creating an opportunity for future potential alignment of strategic plans priorities and goals but no specific actions occurred with economic development entities during FY 2018-Q-3. REB held a phone meeting on March 15, 2018 with MGT Consulting Group who is directing development of new Strategic Planning process for Westfield State University. Spoke for 60 minutes on regional planning Blueprint and WSU involvement in the process and relationship to WSU s s academic/ career programming over next five years. REB President provided written feedback to consultant team working on the new Strategic Plan for Holyoke Community College. REB President will be participating in strategic planning session at HCC on April 3,2018 as part of the HCC SP process. 2. The REB will continue to convene required meetings for the WIOA Regional Planning process to align strategic plans and protocols that will result in a coordinated and integrated regional workforce development strategy. KPI METRIC TREND: 2. IMPROVING Pioneer Valley Labor Market Blueprint submitted to Workforce Skills Cabinet in March REB internal team prepared DRAFT Matrix to guide Implementation process of the Blueprint to begin in FY 2018-Q-4. REB constituting new PV Region Data Team to meet to analyze data and information during the Blueprint Implementation phase.

14 Goal/Strategy Align Regional Workforce and Economic Development Strategic Goals (cont d) 1. The REB will continue to convene and facilitate meetings between the REB and the WIOA Core Partners to discuss the delivery of business and job seeker workforce development services at the OSCCs, pursuant to the MOU, effective July 1, 2017, to ensure alignment with the region s workforce and economic development goals and strategies. REB OSCC Operators and WIOA CORE Partners met as a team in January 2018 and have begun to develop a framework of planned processes and flow for services delivery to shared customers, in particular for job seekers. Infrastructure cost factors have been finalized with the State allowing process to move more aggressively. 2. During all Plan years, the REB will develop and implement a Funding Strategy that is aligned with its Mission that will result in a 10% annual increase in new revenue derived from new and/or additional public and private funding sources. KPI METRIC TREND: 2. IMPROVING Secure Public and Private Funding REB received $17,700 from the E. Herbert Burk Fund at the Community Foundation of Western Massachusetts to provide support and assistance in the advanced manufacturing industry. REB contracted with Holyoke Community College for $2,000 to provide the assessment of their Hospitality Training program funded through a grant managed by Commonwealth Corporation. REB selected by EOLWD/DCS to manage two year State-wide NDWG Disaster Hurricane Response grant. Significant funding accruing to REB for administrative and program oversight.