TITLE (MAIN) Maureen Roskoski, SFP, LEED AP O+M, Corporate Sustainability Officer,

Transcription

1 Building A High Performance Team Using Proven Resources Teena Shouse, CFM, IFMA Fellow, Vice President, Facility Engineering Associates TITLE (MAIN) Maureen Roskoski, SFP, LEED AP O+M, Corporate Sustainability Officer, Facility Engineering Associates Title (sub) Steve Sakach, Assistant Commissioner, Facilities Management and Services Programs, Public Buildings Service at GSA

2 CEUs & CFM Maintenance Points You are eligible to receive Continuing Education Units and Certified Facility Manager maintenance points for attending sessions at IFMA s World Workplace. To receive CEU points, you must add the US$15 processing fee to your registration. (Full Event PLUS! registration includes the CEU processing fee.) To Receive 20 CFM Maintenance Points Record your attendance for the three day conference on your CFM Recertification Form in CAMP. At re certification time, submit your completed CFM Recertification Form. Managing CEUs: Log into the Attendee Service Center. Your log in information was sent to you when you registered for the conference. Click Start CEU Process on the left hand side. Click Start next to the session you attended. Complete the session evaluation. Click Start Test next to the session. After passing the test, your certificate will be available for download. **If you wish to receive CEUs or LUs from other organizations, you must contact those organizations for instructions on reporting credit hours.

3 Your Feedback is Valued! Please take the time to Evaluate Sessions TITLE (MAIN) Title (sub) Log into the Attendee Service Center

4 Teena Shouse, CFM, IFMA Fellow, Vice President, Facility Engineering Associates Maureen K. Roskoski, SFP, LEED AP O+M, Corporate Sustainability Officer, Facility Engineering Associates TITLE (MAIN) Title (sub) Steve Sakach, Assistant Commissioner, Facilities Management and Services Programs, Public Buildings Service at GSA

5 Review Session Learning Objectives 1. Understand the value of a skilled workforce in high performance buildings 2. Analyze staff needs for high performance operations 3. Gain the ability to build a business case for training 4. Discover how the FBPTA competency model, GSA's Accelerate FM tool, and CBEI career map can enable you in your workforce development planning.

6 The Journey Begins

7

8 High Performance Teams What does HP/world class mean to you? How do you get there? What role does the team play? How do you prove you have achieved becoming an HPO?

9 Mission Statements & Strategy provides world class services through a dedicated, diverse and professional workforce, committed to providing a safe environment for people and preserving the integrity of our facilities.

10 Vision Statement We are a World Class Facilities Management Organization.

11 AMA Global Study A Model of High Performance Organizations Strategic Approach Customer Approach Leadership Approach Processes & Structure Values & Beliefs From Overholdt, Granell, Jargon (AMA. 2007)

12 Create a High Performance Organization 1. Develop strategies which are consistent and clear. 2. Develop a superior service attitude that goes above and beyond. 3. Adhere to high ethical standards throughout the organization. 4. Provide leadership that is transparent, fair, and talent oriented. 5. Provide clear performance measures, appropriate training, and enable employees to work together. 6. Promote the organization as a good place to work. 7. Allow employees to use their skills, knowledge, and experience to create unique solutions for our clients. From Overholdt, Granell, Jargon (AMA. 2007)

13 Operational Improvement Process Organizational Assessment Workforce Training Operations Review Performance Results Operations Process Improvements Training Needs Assessment Workforce Development Plan

14 Organizational Assessment Mission & Vision Performance Results Workforce Training Key Performance Indicators Operations Review Workforce Competencies Operations Process Improvements Workforce Development Plan Training Needs Assessment The Right Training Based On Actual Job Needs!

15 Talent Development Program Alignment with Mission, Vision, and Values Competency Needs Assessment Identify existing Competency Modeling relevant competencies Analyze competency Workforce Assessment needs assessment findings Toolbox Align employee development to goals and values Identify KPIs that relate to mission readiness and productivity Support alignment of competencies with Mission Determine industry specific competencies Identify proficiency level requirements Determine similarities and difference in competencies Build customized competency models Establish proficiency requirements Utilize industry tools to assess knowledge and skills of staff Allow for supervisor assessment Outline a path for closing competency gaps Determine how to measure and report competency of staff Continually assess workforce

16 Federal Buildings Personnel Training Act FBPTA Became law in 2010 U.S. Federal Government is the largest property owner in the world Act requires GSA to identify Core Competencies FBPTA requires individuals managing federal properties to have necessary core competencies to do the job Act requires GSA to provide Recommended Curriculum to meet those competencies

17 FBPTA: Why? Perhaps $2B / year in operational costs Source: General Services Administration (GSA) Estimates based on the Pacific Northwest National Laboratory Study Assessing the Potential for a FEMP Operations and Maintenance (O&M) Program to Improve Energy Efficiency, 2002

18 FBPTA Core Competencies

19 FBPTA Core Competencies 19

20 GSA Leading By Example Game changer Changes in sourcing New expectations FM is a team sport

21 Compliance vs. Professional Development* Early / Transitional Journeyman Master APPA EFP BOMI PAC APPA CEFP BOMI RPA Facility Management FEDSAT Completion IFMA FMP AEE EMIT BOC BOC I BOMI SMC IFMA CFM AEE CEM ASHRAE BEAP ASHRAE OPMP BOC BOC II BOMI SMA/ T Energy Management Building Operations * FBPTA Aligned credentials

22 What should contractors do? FEDSAT / FBPTA Aligned Self Certify Technical Better Buildings Workforce Guidelines Proposal Approved Individual Compliance Equivalent Standards 22

23 FBPTA Summary Professional Development Tools are available through fmi.gov Clear pathways to professional development FEDSAT identifies gaps and provides free training resources Accelerate FM helps individuals identify and justify relevant industry credentials, degrees and other individual courses Updated FMI Support Contract will help agencies customize requirements, develop position profiles and plan approach to training 23

24 Competency Needs Assessment Identify existing relevant competencies Determine industry specific competencies Identify proficiency level requirements Competency Modeling Analyze competency needs assessment findings Determine similarities and difference in competencies Build customized competency models Workforce Assessment Establish proficiency requirements Utilize industry tools to assess knowledge and skills of staff Allow for supervisor assessment

25 FBPTA Support Tools Facilities Management Institute Houses Accelerate FM, contains FBPTA information, and other workforce resources Accelerate FM Professional development planning and FBPTA compliance documentation tool FEDSAT Skills assessment tool to assess competency related to high priority FBPTA performances FBPTA Competency Model Full model of all FBPTA performances with prioritized competency areas based on role Facility Manager, Energy Manager, and Building Operator

26 Accelerate FM: Guided prodevelopment ` 26

27 B1 FEDSAT and Accelerate FM Performances Complete FEDSAT Data Exchange Accelerate FM Performances Required 27

28 FEDSAT: Find free training in GSA s SFTool Live! 28

29 FEDSAT: Guide to Critical Parts of the FBPTA 29

30 FEDSAT: Feedback and Links to Free Training 30

31 FEDSAT: A world of resources 31

32 Industry Competency Models Department of Labor Building Blocks Model Competency Model Clearinghouse & Career One Stop Programs Advanced Commercial Building Competency Model Penn State Consortium for Building Energy Innovation models/

33 Assessment Plan Select One Credential Certificate Program OJL MOC Experience Academic (High School, etc.) Not Required by Coach

34 Advanced Commercial Buildings Workforce Career Map To learn more, view this video: QqA6NOqqK4

35 Competency Toolbox Federal Buildings Personnel Training Act Accelerate FM Skills Assessment Tools FEDSAT SourceAmerica CBEI Career Map

36 This image cannot currently be displayed. How to sell it If You Don t Ask, The Answer Is Always No

37 Strategic Talent Management How do you build your own Talent Management Plan? First question to answer what skillsets do I need to have a high performance team? 1. Identify the competencies for each of the roles 2. Use competency examples and modify to fit your organization 3. Evaluate your current team 4. Create a plan to fill in the deltas which may exist

38 Sometimes it feels like..

39 Sweet Spot For Workforce Development Required Competencies Proficiency Training Skills Assessment

40 Summary Talent development is a team sport Think of talent management strategically Understand the competencies & skills needed for YOUR workforce Have a documented plan backed by real data Enjoy the experience and remember it is all up to you!!

41 Let s Connect! Contact: Teena Shouse teena.shouse@feapc.com Contact: Maureen Roskoski maureen.roskoski@feapc.com Contact: Steve Sakach Stephen.sakach@gsa.gov Contact: Brian Gilligan brian.gilligan@gsa.gov Slides are available for download 27

42 THANK YOU! Be sure to evaluate the session online at the Attendee Service Center TITLE (MAIN) Title (sub)

43 FEDSAT: Scenario based learning 43

44 FEDSAT: Scenario based learning 44

45 FEDSAT: Find free training in GSA s SFTool Live! 45