DEPARTMENT OF AUTOMOBILE ENGINEERING

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1 DEPARTMENT OF AUTOMOBILE ENGINEERING QUESTION BANK GE2022 TOTAL QUALITY MANAGEMENT YEAR: IV SEM: 08 UNIT I INTRODUCTION PART A 1.Name any two popular awards for quality.nov 2011/ME 2.What are the dimensions of service quality?nov 2011/ME 3.Give the definition of quality as per Dr.J.M.Juran.NOV2011/AU 4.What is the need for Quality?NOV2011/AU 5.Write the equation that would quantify QualityAPR2012/ME. 6.Define Quality as per Edward Deming.APR2012/ME 7.What are the nine faces of Quality?APR2012/AU 8.Define Quality. (or) Define Quality policy. (or) What are Quality statements?apr2012/au 9.Draw the Quality planning chart.nov2012/me 10.What are the basic concepts required for TQM? NOV2012/ME 11.Define Total Quality Management. (or) What is the concept of total quality management?nov2012/au 12.Whare are the elements of TQM? NOV2012/AU 13.Define TQM. (or) Define TQM by ISO APR2013/ME. 14.What are the pillars of TQM? APR2013/ME 15.Who is the responsible for Japanese resurgence in economy after II world war? APR2013/AU 16.Define quality cost.apr2013/au 17.What is cost appraisal? NOV2013/ME 18.What is meant by cost of internal failures? Give two components. NOV2013/ME 19.What is meant by cost of external failures? Give two components. NOV2013/AU 20.Why is it difficult to change organizational culture?nov2013/au

2 UNIT II TQM PRINCIPLES PART A 1.Define strategic planning.nov What are the strategic goals of performance measure? NOV What is meant by vision statement? Write a sample. NOV What are quality statements? (or) What are the different types of quality statements? NOV What is a quality council? Who are all the members in the quality council? NOV20136.What is customer satisfaction? NOV What is the relationship between guarantee and warranty? NOV How do the business people measure customer satisfaction? 9. Customer retention is more power than customer satisfaction. Why? 10.Define customer retention. 11.List the benefits of team work. 12.What is meant by proactive and reactive behavior of employees? 13.Explain Empowerment. (or) Define employee empowerment. 14.What are maslow s basic needs? 15.What is the use of Performance appraisal? 16.What is a Recognition and a Reward? 17.What are the benefits of 5S. (or) Name the 5S.(or) What is 5S? 18.Define Kaizen. 19.Explain supplier selection.

3 UNIT III TQM TOOLS & TECHNIQUES I PART A 1.List down the quality tools. NOV What are the various histogram shapes? NOV Draw the different types of histograms and specify their characteristics NOV What is check sheet? NOV What is cause and effect diagram? NOV What is scatter diagram? NOV What is pareto diagram? 8.How to draw a pareto diagram? Give an example. 9.List out the new seven management tools. 10.What is affinity diagram? 11.What is relationship diagram? 12.What is matrix diagram? 13.What is the need for six sigma state? 14.Mention any four steps involved in 6σ. 15.What is 6σ? (or) What are the factors that distinguish 6σ concepts from traditional quality management concepts? 16.What are the five phases in six sigma process? 17.What is bench marking? (or) Define bench marking. 18.What are the limitations of bench marking? (or) What are the reasons to bench mark? 19.Indicate any two strengths and weakness of bench marking techniques. 20.What is meant by FMEA? 21.What does FMEA stands for? 22.Define failure rate.

4 UNIT IV TQM TOOLS & TECHNIQUES II PART A 1.What are the functions of QFD? (or) What are the objectives of QFD? (or) What are the benefits of QFD? (or) What are the functions of quality circle? NOV What do you mean by house of quality? NOV Write and draw the parts of the house of quality. NOV Give Taguchi s definition of quality. NOV Explain Taguchi s Quality Loss Function. 6.What are the benefits of TPM? 7.Why TPM is required? (or) Define TPM. 8.What are the goals of TPM? 9.What do you mean by the term cost of quality? 10.Define quality cost. Mention 4 categories of quality cost.

5 UNIT V QUALITY SYSTEMS PART - A 1.What are the ISO 9000 standards? (or) What is ISO 9000:2000? (or) What are the benefits of ISO 9000 certification? NOV Mention the objectives of Quality audits. (or) Explain quality auditing. NOV Define quality audit. (or) What is internal quality audit and external quality audit. NOV What is the need for documentation? (or) State the benefits of documentation. NOV What are main elements of ISO 14000? NOV Differentiate TS and ISO What is the model of process based quality management system given in ISO 9001 : 2000? 8.Explain about Non-conformance report. (NCR). 9.Explain the need for the quality systems in an organization. 10.Mention any two organizational benefits of QS Define environmental policy. 12.What are the elements of a quality systems? 13.Name the ISO 9000 series.

6 DEPARTMENT OF AUTOMOBILE ENGINEERING QUESTION BANK 10177GE004 TOTAL QUALITY MANAGEMENT SEMESTER: 08 FINAL YEAR UNIT I INTRODUCTION PART B 1.Discuss the history of TQM philosophy that was evolved from quality in sequence.(16)n0v (i)Discuss in brief about quality planning.(8) N0V2011 (ii)explain the basic concepts of TQM.(8) N0V State and explain the principles of TQM.(16) N0V (i)Give the entire framework implemented in an organization.(8) N0V2011 (ii)if the Deming wheel rotates, improvement is assured. Explain Deming Wheel.(8)APR Explain Deming s 14 points on quality, for improving quality, productivity and competitiveness.(16) APR Brief out the categories and elements of quality costs.(16) APR Discuss about the analysis techniques for the quality cost.(16) (or) Explain the process of establishing cost of quality.(16) APR (i)What are the dimensions of quality. Discuss eight of them.(8) (ii)what are the benefits of TQM?(8) 8.(i)What are the barriers to TQM implementation?(8) APR2013/AU (ii)explain the principles of TQM.(8) APR2013/AU 9.(i)What are barriers while implementing TQM?(8) APR2013/AU (ii)define quality. Explain the evolution of quality.(8) APR2013/AU

7 UNIT II TQM PRINCIPLES PART B 1.(i)Explain leadership and leadership qualities.(8) N0V2011 (ii)explain about strategic planning.(8) N0V (i)What are the duties of quality council? Explain in detail.(10) N0V2011 (ii)what are characteristics of successful teams? N0V (i)Enumerate the duties of quality council.(8) APR2012 (ii)briefly discuss on customer satisfaction.(8) APR (i)List and explain the most important factors that influence customer purchaces.(8) APR2012 (ii)discuss the importance of customer retention in an organization.(8) APR How can organizations use customer feedback to their benefits? Give examples.(16) NOV (i)What are the customer perceptions of quality? Explain.(8) NOV2012 (ii)enumerate any eight actions that an organization shall take to handle complaints.(8) 7.Discuss about Maslow s need of hierarchy theorem and Herzberg s two factor theory for motivation.(16) NOV Briefly explain employee motivation and empowerment.(16) NOV Discuss about employee involvement.(16) 10.(i)Explain the service quality with its characteristics and expectations.(8) (ii)describe briefly any eight concepts to achieve a motivated workforce in an organization.(8) 11.(i)Explain the basic techniques used for measuring performance.(10) (ii)what are the important factors that influence purchases.(6) 12.Explain the following with their advantages and limitations: (i)kaizen (ii)pdsa cycle (iii)performance appraisal. (6+5+5) NOV Explain various continuous process improvement strategies.(16) 14.(i)Explain on PDSA cycle.(8) NOV2012 (ii)explain continuous process improvement.(8) NOV (i)Explain the key elements of partnering.(8) (ii)explain the conditions for selection and evaluation of suppliers.(8) 16.Explain the following: (i)kaizen (ii)supplier rating and relationship development (iii) 5S (5+6+5) 17.(i)Explain PDSA cycle.(8) APR2013/AU (ii)what is a team? Describe the characteristics of a successful team.(8) APR2013/AU 18.Explain the various techniques of performance measures.(16) APR2013/AU

8 UNIT III TQM TOOLS & TECHNIQUES I PART B 1.(i)How is a cause and effect diagram constructed? Discuss in detail with a case study.(10) N0V2011 (ii)how is Pareto analysis done? Explain with an example.(6) N0V (i)Discuss the applications of New seven management tools with examples.(10) N0V2011 (ii)explain the concept of 6σ with an example.(6) N0V Discuss the seven tools of quality and new management tools for improving product and service quality.(16) APR Expalin with neat diagrams and examples, the seven tools of quality.(16) APR (i)Explain cause & effect diagram with example.(8) APR2012 (ii)explain affinity diagram and tree diagram.(8) APR (i)Explain briefly matrix data analysis and check list.(8) NOV2012 (ii)explain tree diagram and arrow diagram.(8) NOV (i)Explain the concept of 6σ.(8) (or) Explain the stages of 6σin process improvement.(8) NOV2012 (ii)explain the bench marking process.(8) NOV Describe the different Bench marking metrics that can be used in educational institutions.(16) 9.(i)Explain about bench marking process.(8) (ii)identify and explain the three main types of bench marking.(8) 10.(i)Explain the step by step procedure to perform design of FMEA with computer mouse as an example.(10) (ii)list the benefits of FMEA.(6) 11.Discuss the objectives, process, outcome and benefits of FMEA.(16) 12.Explain the different steps involved in FMEA with an example.(16) 13.(i)List the four stages of FMEA and indicate the activities carried out under each stage.(8) (ii)how failures of a product can be classified? Write the stages of FMEA.(8) 14.What three different outcomes can bench marking studies reveal? What course of action is appropriate for each outcome?(16) APR2013/AU 15.Explain the New seven tools of quality management.(16) APR2013/AU

9 UNIT IV TQM TOOLS & TECHNIQUES II PART - B 1.(i)Explain QFD with suitable examples.(10) N0V2011 (ii)write a short notes on Taguchi s quality loss function.(6) N0V (i)Explain about QFD process.(8) N0V2011 (ii)discuss the QFD process with new chart and flow diagram.(8) N0V Explain QFD with suitable example. What are its advantages and limitations.(16) APR How is the house of quality constructed? Explain with an example.(16) APR (i)Explain Taguchi s quality engineering using loss-to-society concept.(10) APR2012 (ii)what are the six major areas need to be measured for implementing TPM.(6)V APR20126.(i)Write a short notes on TPM.(8) APR2012 (ii)what are the objectives of performance measures? Explain the characteristics to be measured to evaluate the particular product or service.(8) NOV2012 NOV (i)What are the six major loss areas that are measured, tracked, in a TPM program? Indicate the method of measuring any two of these major loses.(8) NOV2012 (ii)explain quality costs.(8) NOV (i)How are quality costs categorized? Explain in detail.(8) NOV2012 (ii)explain the six basic techniques used for presenting performance measures.(8) 9.Explain the various types of costs contributing to the cost of quality. Give examples for each.(16) APR2013/AU 10.Discuss in detail how the voice of customer is transformed into technical and functional requirements by QFD. APR2013/AU

10 UNIT V QUALITY SYSTEMS PART B 1.(i)Explain the steps followed to get ISO-9000 certification for an educational institute.(10) N0V2011 (ii)what are the elements of ISO-9000:2000 quality system.(6) N0V (i)Define quality system and explain the evolution of ISO-9000(10) N0V2011 (ii)explain ISO with an industrial application.(6) N0V (i)Explain ISO How does the conceptual approach to ISO differ from ISO-9001? Also explain the elements in ISO-9001 which are similar to ISO-14001?(8) APR2012 (ii)explain QS-9000 and differentiate between ISO-9000 and QS Also list the benefits that could be realized by implementing QS-9000.(8) APR Expalin the steps to be followed in implementing quality system ISO-9001:2000.(16) APR (i)What are the requirements of ISO-14000? Explain them briefly.(10) APR2012 (ii)contrast between internal audit and external audit.(6)nov (i)Discuss in detail the elements of ISO-9000.(10)V NOV2012 (ii)what are the objectives of ISO-9000.(6) NOV (i)Explain in detail different types of quality audits.(10) NOV2012 (ii)what is the registration process of ISO-9000? What questions will the auditors might ask?(6) NOV Consider a company involved in testing the strengths of components. Currently 50 engineers are working in the company. Explain briefly the steps that the company should take to implement ISO- 9001:2000 based quality system and obtain the certificate from a certifying agency.(16) 9.(i)Enumerate any eight key organization benefits achievable on implementing ISO based system.(8) (ii)with the aid of a pyramidal diagram, describe the documentation hierarchy stipulated in ISO standard.(8) 10.What are the elements of ISO-9000 quality systems? Explain how, quality systems are implemented, documented and audited.(16) 11.Discuss the requirements of ISO (16) 12.List the different types of quality audits available in practice and explain when each has to be carried out?(16) 13.(i)Explain the requirements of Environmental Management Systems.(8) (ii)discuss the benefits of environmental management systems.(8) 14.(i)What is QS-9000? State its significance.(8) APR2013/AU (ii)what are the benefits of ISO:14000 certification? APR2013/AU