C L A R I D E N July - August Senior Management Transformation Week. 2 Separately Bookable Seminars in 1 Location

Transcription

1 C L A R I D E N July - August 2016 Knowledge for the world business leaders Shangri-La Hotel, Singapore Senior Management Transformation Week 2 Separately Bookable Seminars in 1 Location Program A: Senior Management Transformation Program: Managing Organizational Change, July 2016 (Wednesday & Thursday) Mr Ric Willmot Managing Director Executive Wisdom Consulting Group Internationally known as The Strategist and most sought after consultant by Fortune 500 companies. His clients include PricewaterhouseCoopers, Grant Thornton, CPA Australia, and PT Philips Lighting. International Author of 8 Management Books (including 2 bestsellers on change and leadership), 4 CEO Institute Learning Modules and over 200 business management articles published in 8 countries Business Columnist for well-known magazines such as Calibre in Malaysia and Svoy Business in Russia etc. Regular interviewee on ABC-Radio and Qantas Airlines Business Radio Program B: Negotiation and Influence Strategies for Directors 3-4 August 2016 (Wednesday & Thursday) Tom Harbottle Managing director TMA Leading Authority in Negotiation and Conflict Resolution with more than 20 years of professional experience Advised and consulted major companies including Global Blue, BP Australia, ANZ, Payless ShoeSource, Honeywell, Siemens, Standard Chartered Bank, GlaxoSmithKline, DBS, Ford, Walt Disney, Campbell Soup, Bang & Olufsen, HJ Heinz, and H&M Highly experienced Faculty Director at Clariden Global, whose executive education programs consistently achieved exceedingly high ratings

2 Negotiation and Influence Strategies for Directors This Program Has Been Independently Certifi ed and Accredited by CPD, an Internationally Recognized Certifi cation Board Session B: 3-4 August 2016, Shangri-La Hotel, Singapore Tom Harbottle Managing director TMA Leading Authority in Negotiation and Conflict Resolution with more than 20 years of professional experience Advised and consulted major companies including Global Blue, BP Australia, ANZ, Payless ShoeSource, Honeywell, Siemens, Standard Chartered Bank, GlaxoSmithKline, DBS, Ford, Walt Disney, Campbell Soup, Bang & Olufsen, HJ Heinz, and H&M Highly experienced Faculty Director at Clariden Global, whose executive education programs consistently achieved exceedingly high ratings Tom Harbottle is a leading international expert in the field of negotiation and conflict resolution. With more than twenty years of experience in conducting courses on leadership and dispute management, across Asia and Australia, Tom has advised and worked with some of the world s most renowned companies in negotiation, conflict resolution and leadership. His clients include MNCs and global companies from Global Blue, BP Australia, ANZ, Payless ShoeSource, Honeywell, Siemens, Standard Chartered Bank, GlaxoSmithKline, DBS, Ford, Walt Disney, Campbell Soup, Bang & Olufsen, HJ Heinz, H&M and many other major corporations. As a highly experienced lecturer, Tom has received exceedingly high positive reviews from past participants, and his executive leadership and negotiation programs are one of the most highly-rated at Clariden Global. Tom established Training Managers of Australia in 1993 to provide Learning and Development solutions to industry, manufacturing and commerce. Prior to becoming a Managing Director at TMA, Tom has had extensive management and business experience having been employed by companies such as Procter & Gamble Ltd (UK), Davis Gelatine, Cussons Pty Ltd, Red Tulip Chocolates Pty Ltd, Sunicrust Bakeries Pty Ltd and Cadbury Schweppes. He was also responsible for the overall strategy, development and implementation of all sales and management training within Australia, New Zealand and the Pacific Rim. 2

3 Negotiation and Influence Strategies for Directors This Program Has Been Independently Certifi ed and Accredited by CPD, an Internationally Recognized Certifi cation Board Session B: 3-4 August 2016, Shangri-La Hotel, Singapore EXECUTIVE SUMMARY Program: Negotiation and Influence Strategies for Directors Dates: 3-4 August 2016 (2 days program) Location: Shangri-La Hotel, Singapore Early Bird 1 (Register & pay by 8 June 2016): Early Bird 2 (Register & pay by 6 July 2016): Regular Tuition Fee: S$3,390 S$3,590 S$3,690 Group discount of 10% for 2nd participants from the same organization. For limited time only by 6 July 2016 registration for 3 participants, the 4th participant will receive a complimentary seat (one discount scheme will apply). Note: GST is applicable only to participants from Singapore registered companies. Check your eligibility for 60% Cash Back at IRAS website. Program Essence: This intensive and highly interactive program is designed to provide Directors with a set of bestpractices negotiation tools to enhance the quality and effectiveness of their negotiations. Participants will be engaged in leading concepts, simulations and exercises developed by Harvard Business School and case studies designed by leading negotiators worldwide. Led by a renowned expert on negotiation and conflict resolution, Tom Harbottle has consulted, advised and worked with some of the world s most renowned companies in negotiation and leadership. His clients include MNCs and global companies from BP Australia, ANZ, Payless ShoeSource, Siemens, Hawang-DBS CNOOC, Ford, Knight Frank, Campbell Soup, Bang & Olufsen, HJ Heinz, The Promotions Factory and many other major corporations. In this highly intensive and interactive two-day program, you will learn how to develop effective negotiation skills by engaging in complex one-on-one, multiparty, and team negotiations using concepts, simulations and exercises developed by the Harvard Business School. Participants will also gain best-practices negotiation tools and techniques on how world class master negotiators in the West and in the East negotiate. At the end of the two-day program, you will leave this program with a set of enhanced negotiation skills that will allow you to deploy different strategies and tactics to achieve a successful outcome. PROGRAM INTRODUCTION In business, everything you know comes together in one place: the negotiation table. Whether you come away with new successes or empty hands depends on how effectively you use this knowledge to achieve your objectives. Negotiation and Influence Strategies improves executive skills and capabilities across a variety of competitive transactions that may be vital to your organization and your career. Developed by using leading concepts and case studies from Harvard Business School who are preeminent authorities on negotiation and decision making, this program gives you a proven framework and a cognitive toolkit to maximize the value of each transaction. In this two-day highly interactive program, participants will develop effective negotiation skills by engaging in complex one-on-one, multiparty, and team negotiations using concepts, simulations and exercises developed by the Harvard Business School. You will develop effective negotiation skills by engaging in complex one-on-one, multiparty, and team negotiations using concepts, simulations and exercises developed by the Harvard Business School. Participants will also gain best-practices negotiation tools and techniques on how world class master negotiators in the West and in the East negotiate. At the end of the two-day program, you will leave this program with enhanced negotiation skills that will allow you to deploy different strategies and tactics to achieve a successful outcome. 3

4 Negotiation and Influence Strategies for Directors This Program Has Been Independently Certifi ed and Accredited by CPD, an Internationally Recognized Certifi cation Board Session B: 3-4 August 2016, Shangri-La Hotel, Singapore WHO WILL BENEFIT THE MOST This highly interactive program is designed for Senior and Middle-level executives with management experience in various functional areas, organizations, and industries. Management Job Titles: Regional, Division, Chiefs, Directors, Heads, VPs, Senior VPs, GMs, Managers, Senior Executives, Executives, Specialist Functions: General Management, Marketing & Sales, Finance, Corporate Planning, Commercial, Retail, Operations, Production, Procurement, Legal, Business, Strategic Planning, Supply Chain, Manufacturing, Project Management Participants Feedback Comprehensive and pitched at a level that is appropriate. The coverage went from the big picture perspective to the details in terms of business processes and strategies. Tom is definitely one of the best trainers I ve met. - Manager, SKS Wood HOW YOU WILL BENEFIT Through this executive program, participants will be able to: Enhance your negotiation effectiveness by learning the keys to more rational thinking and identifying the barriers that keep you from optimal decision making Realize better outcomes by preparing more appropriately, thinking more clearly about the other parties involved, and making the right moves Close deals that create more value for all parties while yielding appropriate results for your side Learn how to develop the mutual value creation strategies Understand the complex dynamics and challenges of multiparty negotiation Build effective coalitions building ability Understand the dynamics and challenges of team negotiation Tom gave fascinating insights on leadership and conflict resolution - Director, MBE CPD CERTIFICATION DETAILS This course has been independently certifi ed as conforming to accepted CPD guidelines. On average, this executive program contributes 16 hours towards your CPD. Delegates must register at the start and close of each workshop to be awarded a certifi cate of completion. 4

5 Negotiation and Influence Strategies for Directors This Program Has Been Independently Certifi ed and Accredited by CPD, an Internationally Recognized Certifi cation Board Session B: 3-4 August 2016, Shangri-La Hotel, Singapore PROGRAM OUTLINE DAY ONE Introductions Negotiation Fundamentals and Approach Understanding Negotiation Terminology and Jargon Practice Negotiation Negotiation Case Study One Organizing and Managing Projects How to communicate and use Emotional Intelligence Managing emotions and emotional people Learn the Process card activity Understanding Key Principles of gathering information Practice in Gathering Information Developing Persuasion skills Understanding Influencing Strategies Understanding Negotiator s Personalities Developing Key Principles of Sales Techniques Understanding Discovery Questions Getting Past NO! Different Communication Styles Change Management Principles Learn different options of Conflict Resolution DAY TWO Preparing for Negotiation Understanding BATNA (Best Alternative to a Negotiated Agreement) Understanding the Tradeables Developing Risk Analysis Matrix Discovering Negotiator s power sources Practice Negotiation Harvard Case Study Personal Negotiation Case Study X-Y Negotiation Activity Conducting Negotiation Understanding the Ground rules Tactics and 7 Elements of Negotiation Learn how to manage Impasse Strategy of Coalitions and Teams Understanding Negotiation Competition Practical Aspects of Personal Negotiation 5

6 Senior Management Transformation Program: Managing Organizational Change, Program A: July 2016, Shangri-La Hotel, Singapore Mr Ric Willmot Managing Director Executive Wisdom Consulting Group Internationally known as The Strategist and most sought after consultant by Fortune 500 companies. His clients include PricewaterhouseCoopers, Grant Thornton, CPA Australia, and PT Philips Lighting. International Author of 8 Management Books (including 2 bestsellers on change and leadership), 4 CEO Institute Learning Modules and over 200 business management articles published in 8 countries Business Columnist for well-known magazines such as Calibre in Malaysia and Svoy Business in Russia etc. Regular interviewee on ABC-Radio and Qantas Airlines Business Radio Mr Ric Willmot has over 20 years of experience in strategic development, planning and implementation. He is internationally known as The Strategist, and is one of the most sought after consultants by Fortune 500 companies. He is also the author of 8 management books including bestsellers, Change 601: How to Create Successful Long- Lived Organizational Change and Exploding the Leadership Myth. Coming from a background of financial planning and organizational psychology, Ric has been the CEO of 3 successful companies, and has built a global consulting practice firm based in Brisbane, Australia. Ric is able to clearly explain complex organizational strategic planning and assists his clients in increasing performance and profit through making distinctive, lasting and substantial improvements to their organizations. Some of his notable clients include PricewaterhouseCoopers, Grant Thornton, CPA Australia, PT Philips Lighting and over 100 other leading organizations in Australia, Asia and the United Arab Emirates. To add on to Ric s accomplishments, over 200 people from 14 countries have joined his Private Client s Mentoring & Coaching Program. In addition, Ric regularly contributes business columns for 5 well-known magazines, including Calibre in Malaysia and Svoy Business in Russia. He writes a monthly column in the Brisbane Courier-Mail Business Magazine BOOM, namely Executive Wisdom with Ric Willmot. Furthermore, Ric is also a regular guest interviewee for ABC-Radio and Qantas Airlines Business Radio. Peter Gooch from ABC-Radio best summed up Ric as The Contrarian Strategic Thinker for Successful Executives. Ric s works in improving business growth, success and profits have earned him good reputation internationally and made him a highly sought after and go-to person for CEOs, senior executives, and service professionals. Aside from that, Ric is also actively involved in delivering training workshops. His expertise has benefited organizations such as Shell, ExxonMobil, BHP, JPMorgan Chase, HSBC, Apple, Siemens, GE, HP, Bangkok Bank, CIMB Niaga, Gas Negara, Pertamina, DHL, Telstra, Commonwealth Bank, Met Life, Rakbank, Permata Bank, PT Perusahaan Gas NegaraTbk, Pwani Oil Products Ltd, Star Energy, Qualcomm, PT Datacomm Diangraha, Jeddah Beverage Can Making Co, Mercer, Merck, InterContinental, Metito, Telekom Malaysia, PT Philips Lighting, Indonesian Aerospace, and Straits Asia. Some of the training topics that Ric focuses on are Change Management 601, Strategy, Strategic Planning and Strategic Thinking, The Psychology of Successful Leadership & Power Management, The Psychology of Human Behaviour and Influencing Powerful Performance in the Workplace, Building Brain Fitness for Better Business as well as Mentoring & Coaching That Works. Ric is a very effective consultant who gets his innovative message across to the most-hardened executives. Any cost associated with getting him is easily off set by the improvement in your business. - CEO He has resulted in some very profound changes in our organization. Our company has a $30,000,000 premium income - Ric has helped focus us and provided us with the plan and the tools to grow. We intend to use Ric on an annual basis, both with our team and the directors. - Partner Although extremely challenging and not afraid to speak his mind, Ric offered a level of business acumen you simply wouldn t be able to hire on a standard basis. He brought our strategy into the 21st century and assisted in dramatically enhancing our bottom line. - Director 6

7 Senior Management Transformation Program: Managing Organizational Change, Program A: July 2016, Shangri-La Hotel, Singapore EXECUTIVE SUMMARY Program: Dates: Location: Senior Management Transformation Program: Managing Organizational Change, Business Transformation, Stakeholder Engagement and Communications July 2016 (2 days program) Shangri-La Hotel, Singapore Early Bird 1 (Register & pay by 8 June 2016): Early Bird 2 (Register & pay by 6 July 2016): Regular Tuition Fee: S$3,390 S$3,590 S$3,690 Group discount of 10% for 2nd participants from the same organization. For limited time only by 6 July 2016 registration for 3 participants, the 4th participant will receive a complimentary seat (one discount scheme will apply). Note: GST is applicable only to participants from Singapore registered companies. Check your eligibility for 60% Cash Back at IRAS website. Program Essence: Senior executives often know that business transformation and organizational change is imperative but are unable to determine exactly what has to change or how to make it happen. Clariden s Senior Management Transformation Program: Managing Organizational Change, Business Transformation, Stakeholder Engagement and Communications helps set you in the right direction for a transformational initiative and inspire effective action. This program will redefine how you think about change in your organization and spur you to embark on your successful change management journey. Designed for CEO and senior management executives, this comprehensive 2-day program will show you how to execute successful business transformation, organizational change and effectively engage your stakeholders with powerful communication techniques. You will learn the different models of change management and tools that you can apply to lead changes more effectively. You will learn how to examine people s attitudes and assumptions towards change and build an effective stakeholder engagement and communications plan to create and sustain a positive momentum for change while forming a broad network of support. You will discover the key steps you should adopt when undertaking strategic change management and establish an action plan that will help you commit people to action. Through actual case studies and group discussions, you will understand why up to 70% of change initiatives fail, the critical success drivers that underpin a successful change, and how you can embark on an effective change journey today. Led by Ric Willmot, CEO of 3 successful global companies and one of the most sought after consultants by Fortune 500 companies, this program will prepare you for the next level of leadership. You will leave the program with comprehensive knowledge, powerful strategies and an effective game plan to manage a successful business transformation, organizational change and engage with your stakeholders to gain their support and buy-in. 7

8 Senior Management Transformation Program: Managing Organizational Change, Program A: July 2016, Shangri-La Hotel, Singapore PROGRAM INTRODUCTION Most companies understand the importance of business transformation, managing organizational change, stakeholder engagement and communications, but many do not understand how to implement a successful organizational change strategy and communicate it effectively to their stakeholders. A recent report by KPMG and Forbes Insight highlighted that 93% of respondents in the Business Transformation and the Corporate Agenda have just completed, are planning or are in the midst of a business transformation. The problem here is that most companies are unable to define a clear strategy and vision for business transformation and organizational change. In addition, they are hindered by a poor stakeholder engagement plan and ineffective communication strategy. Many of them also highlighted challenges of being unable to justify their improvement initiatives through data and analytics-driven perspectives, and difficulties delivering information to stakeholders effectively through storytelling and data visualization methods. Without strategic planning for business transformation, organizational change, stakeholder engagement and communication effort, organizations may face poor transformation process and miscommunication among stakeholders and employees, thus hindering successful business transformation, improvement and growth. Designed for CEO and senior management executives, this comprehensive 2-day program will show you how to execute successful business transformation, organizational change and effectively engage your stakeholders with powerful communication techniques. You will learn the different models of change management and tools that you can apply to lead changes more effectively. You will learn how to examine people s attitudes and assumptions towards change and build an effective stakeholder engagement and communications plan to create and sustain a positive momentum for change while forming a broad network of support. You will discover the key steps you should adopt when undertaking strategic change management and establish an action plan that will help you commit people to action. Through actual case studies and group discussions, you will understand why up to 70% of change initiatives fail, the critical success drivers that underpin a successful change, and how you can embark on an effective change journey today. Led by Ric Willmot, CEO of 3 successful global companies and one of the most sought after consultants by Fortune 500 companies, this program will prepare you for the next level of leadership. You will leave the program with comprehensive knowledge, powerful strategies and an effective game plan to manage a successful business transformation, organizational change and engage with your stakeholders to gain their support and buy-in. WHO WILL BENEFIT THE MOST This program is designed for: CEO/CHRO/GM/President/VP/Director/Head/Leader/Senior Manager/Manager in o Business Process o Process o Project Manager/ Director; Project leaders and team members o Business / Continuous Improvement o Business Process Management; Business Process Reengineering (BPR) o Change Management, Change Agents, Change Team Leaders and Team Members o Business Transformation; IT managers involved with change initiatives o Human Resources; Operational Excellence; Business Excellence o Organizational Development professionals involved in company re-organizations o Quality Management / Assurance o Coordinators of Company Mergers and Acquisitions o Human Resource o Operations Including Business Owners, Advisors and Professionals of Family-Owned Businesses who are interested in the key concepts and activities involved in Managing Organizational Change, Business Transformation, Stakeholder Engagement and Communications 8

9 Senior Management Transformation Program: Managing Organizational Change, Program A: July 2016, Shangri-La Hotel, Singapore LEARNING HIGHLIGHTS By the end of this program, participants will be able to: Accelerate the implementation of transformation and change to support the application of business improvement Learn effective communication styles to deal with interpersonal conflicts that inevitably arise during periods of transition and growth Recognize the opportunities presented by change and learning how to take advantage of them Benchmark change management strategies and performance with leading institutions Build understanding, trust and co-operation between internal and external stakeholders Build a learning organization that is agile and adapts to rapid change PROGRAM OUTLINE DAY ONE Session 1 Why Is Transformation So Important? What s The ROI? Having human resources implement the latest management fad does not guarantee improved organizational performance. What s your objective? How will your organization benefit? Will this be the most efficacious process to achieve your desired results? Assessing The Necessity for Change and Transformation Forced change: by competitors, consumers, government, economic and business climate, technology, etc. Escaping the doldrums Deliberate change to raise the bar A focus on the future: clarifying future direction and organizational strategy Strategic business planning to optimize enterprise resources, minimize fragmentation and resource dilution Characteristics of successful organizations and some models for business and human capital excellence Recognize the need for change and initiate timely actions Identify and apply the critical elements of successful change management Create an environment for successful change initiatives Identify potential barriers to success and possible solutions to eliminate or minimize negative impact of new business and change initiatives Overcome managerial and employee resistance to change What Constitutes Effective Change and Transformation? Understand, Promote, Cope, Value Transformation is an organic process, not a single event Problem solving or innovation creation? Session 2 Why Executive Sponsorship is a Critical Success Factor Who are the key people within your organization you must get on board? Resistor, neutral, supporter what they do and how you should respond Developing an exemplar culture Implementing Change & Transformation to Attain Optimum Results 7-Eleven Australia Case Study Creating Innovative Strategies and Techniques for Effective Results Purpose Process People Performance Exercise: Creation of a Change Management Story Board 9

10 Senior Management Transformation Program: Managing Organizational Change, Program A: July 2016, Shangri-La Hotel, Singapore Session 3 Assessing The Psychological Environment for Change & Transformation 4 conditions for the changing mindset Reinforcement systems Putting the approach into practice Exercise: Psychological Profiling and Behavioral Assessment Checklist for Resistance to Change Group discussion and assessment diagnostic The Reasons for People Resisting Change and Strategies to Overcome This Open discussion exercise utilizing diagnostics and checklists including role-plays and hotseat Q&A Session 4 Overcoming The Popular Mistakes and Causes of Failure Differentiating between myth and reality The antibiotic is fine, it s the diagnosis that was wrong Tell the truth, go hard, go fast, and provide the backup 5 Behavioral Factors to Successfully Influence and Manage Stakeholders Breathing life into your organization Motivating for transition and continual improvement The psychology of powerful performance in people Using Various Tools, Diagnostics and Instruments How to recognize what needs to be measured How to discern what needs to be done How to decide the process for the implementation DAY TWO Session 1 Understanding The Change Models - Which Will Work Best for You Just because one model worked for them doesn t mean it will work for you Your focus is the outcome not the tactic You have to know your objective before you can choose your instrument Kurt Lewin s Change Management Model Gleicher s Formula for Change Session 2 ADKAR Model for Change Kotter s 8 Stages of Change Management Force Field Analysis Exercise: Group discussion and an assessment of the pros and cons of models Session 3 Force Field Analysis Extended Working with Your Employee-groups to Make Them More Effective Full and comprehensive explanation and discussion of this advanced diagnostic The Life Cycle Questionnaire An Indicator of Organizational Effectiveness Full and comprehensive explanation and discussion of this advanced diagnostic 10

11 Senior Management Transformation Program: Managing Organizational Change, Program A: July 2016, Shangri-La Hotel, Singapore Improving Your Success by Eliminating Execution Failures Simple strategies to negotiating obstacles Identifying the warning signals Drilling down to the root cause rather than drowning in the symptoms Case Study: Japanese Fish Markets Session 4 Communication and the Learning Organization Recognize and create managerial awareness of the high price of failing to build an effective stakeholder communication process Identify and implement real business and people solutions to improve enterprise outcomes Minimize the negative impact of blocked internal communication channels and information distortion Harness the potential of social media as a communication and learning facilitator Balance the private and business application of social media and communication technology Organizational and Stakeholder Empowerment Build an organization that creates value for its various stakeholders investors, customers, suppliers and employees Develop and utilize the inter-related role of board of directors, executive management and the human resource function Build mutual understanding, trust and co-operation between board members, senior executives, middle and front line managers and human resource practitioners Not everyone must be involved at every level Choosing the right person at the right time to do the right thing Genuine empowerment and not just the buzzword Anchoring New Approaches in Culture If your people don t live with that, your organization will die because of it It s a matter of principle not just faith The new way has to be programmed as the default position Wrap up Q&A 11

12 SENIOR MANAGEMENT TRANSFORMATION WEEK July - August 2016 Shangri-La Hotel, Singapore REGISTRATION PAGE C L A R I D E N Knowledge for the world business leaders PROGRAM FEES Program Program A: Senior Management Transformation Program: Managing Organizational Change, Business Transformation, Stakeholder Engagement and Communications (27-28 July 2016) Program B: Negotiation and Influence Stretegies for Directors (3-4 August 2016) GROUP DISCOUNTS Group discount of 10% for 2nd participant from the same organization. For limited time only by 6 July 2016 register 3 participants and the 4th participant will receive a complimentary seat (One discount scheme applies). Note: GST is applicable for Singapore-registered companies. Booking Contact (Approving Manager) Mr/Mrs/Ms: Job Title: Department: Telephone: Fax: Organization: Address: Postal Code: I would like to receive more information on hotel accommodation using Clariden Global coporate rate. Please register the following participant for this seminar. (Please tick to select your seminar(s). You may tick more than one.) 1st Participant Name (Mr/Mrs/Ms): Job Title: Department: Telephone: Fax: Date of Birth: Program(s): A B 2nd Participant Name (Mr/Mrs/Ms): Job Title: Department: Telephone: Fax: Date of Birth: Program(s): A B 3rd Participant Name (Mr/Mrs/Ms): Job Title: Department: Telephone: Fax: Date of Birth: Program(s): A B 4th Participant Name (Mr/Mrs/Ms): Job Title: Department: Telephone: Fax: Date of Birth: Program(s): A B 1st Early Bird Fee Per Participant (If payments & registrations are received by 8 June 2016) S$3,390 S$3,390 2nd Early Bird Fee Per Participant (If payments & registrations are received by 6 July 2016) VENUE AND ACCOMMODATION INFORMATION Shangri-La Hotel, Singapore July - August Orange Grove Road, Singapore Tel : Fax : Website : S$3,590 S$3,590 Regular Fee Per Participant S$3,690 S$3,690 4 WAYS TO REGISTER admissions@claridenglobal.com Fax: Call: Website: PAYMENT METHODS BY CHEQUE / BANK DRAFT : Made payable to CLARIDEN GLOBAL PTE LTD and mail to: 3 International Business Park, #04-29, Nordic European Centre, Singapore BY TELEGRAPHIC TRANSFER TO: Bank Name: DBS BANK Bank Branch code: 027 Bank Address: 6 Shenton Way, DBS Building, Singapore Bank Account No: Bank Account name: CLARIDEN GLOBAL PTE LTD SWIFT Code: DBSSSGSG Please note that all bank charges are to be borne by participants. Please ensure CLARIDEN GLOBAL PTE LTD receives the full invoiced amount. Note: Please include invoice number on all payment types and your company s name in your payment instructions for our reference. CREDIT CARD: To make payment by credit card, please call our client services hotline at HOW TO REGISTER AND PAY An invoice and registration confirmation will be sent within 7 days, please contact us if you have not heard from us within 7 days. Payment can be made by credit card, by bank transfer or by cheque. ALL PAYMENTS MUST BE RECEIVED IN ADVANCE OF THE EVENT. ACCOMMODATION Accommodation is not included in the program fee but you will be entitled to use our corporate rate for your accommodation. Information will be sent along with your registration confirmation. ENJOY 60% CASHBACK Productivity and innovation Credit (PIC) scheme allows registered Singaporean businesses to claim 60% cash back or enjoy 400% tax deduction for training. For more information, please visit CANCELLATIONS AND SUBSTITUTIONS Once we have received your booking, the place(s) are confirmed. No refunds will be made for any cancellations, however, program credits of equivalent value only applicable for Clariden Global events will be provided. Credits can only be redeemed for 1 program and is valid for only one (1) year from date of issue. Substitution with a qualified candidate is allowed by providing at least 5 working days of advance notice to Clariden Global. One time substitution is allowed with no charges. Subsequent substitutions will be charged 10% admin fee. ALL CANCELLATIONS MUST BE RECEIVED IN WRITTEN FORM PLEASE NOTE: CLARIDEN GLOBAL PTE LTD reserves the right to change the content and timing of the programme, the speakers and the date and venue due to reasons beyond their control. If in the unlikely event that the course is cancelled, CLARIDEN GLOBAL PTE LTD will refund the full amount and disclaim any further liability. ENQUIRIES: If you have any queries about registration or payment please do not hesitate to contact our client services department on PRIVATE DISCLOSURE STATEMENT: Any information provided by you in relation to this event is being collected by CLARIDEN GLOBAL PTE LTD and will be held in the strictest confidence. It will be added to our database for the primary purpose of providing you with information about future events and services. Visit us at for upcoming events FOR OFFICIAL USE FEE RECEIVED L6222_L6221/BL/BY/SL