TRAINING REPORT CLIENT: PROBUILD NT DATE:

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1 CLIENT: PROBUILD NT DATE: 15 June 2015

2 TABLE OF CONTENTS OUR ORGANISATION... 4 OUR CLIENTS... 5 Introduction... 6 Approach... 7 Outcomes... 8 Assessor Notes Conclusion OPSG01-FORM-03 / 2A / 21 Apr 2015 Page 2 of 11

3 Dear Phil and Mick, Thank you for the opportunity to provide you with this report in regards to training recently conducted at the Beswick Community during the period 31 May to 7 June As discussed in the report the approach taken in this community was very different than our previous approach and the outcomes were significantly enhanced by undertaking the training in a manner that worked in the particular environment. Our RTO partner Rii Skills Centre facilitated the issue of certificates and we developed the approach for delivery that met the requirements of the assessment criteria and the standard but was more conducive to learning in this type of operational construction project. A big thank you to all your site staff for their assistance throughout the period, they made Scott feel welcome and ensured that the equipment needed for effective assessment was available at all times. What was clear is that your site staff have developed a great relationship in this community and have played a significant role in developing the skills of these students/trainees. ANDREW GISINGER MComp(Mgt),GDip CIS Mgt, GDip FM, AdvDip OHS, Dip TAA PRINCIPAL OPSG01-FORM-03 / 2A / 21 Apr 2015 Page 3 of 11

4 OUR ORGANISATION OUR VISION QSolutions Group will be recognised as the provider of choice in the provision of sustainable solutions for health and safety, quality, environmental management and business consultancy services throughout Australia and the Asia Pacific. OUR CORE VALUES QSolutions Group is focused on providing an environment for both our employees and customers that is driven and supported by the following core values: INTEGRITY FAIRNESS BALANCE RESPONSIBILITY COMMITMENT OPENNESS SHARING DIVERSITY IN ALL THAT WE DO AND CONCERN FOR OUR EMPLOYEES BETWEEN WORK LIFE AND PERSONAL LIFE TO THE COMMUNITIES WITHIN WHICH WE OPERATE TO OUR PRODUCTS, SERVICES AND OTHER INITIATIVES IN COMMUNICATIONS OUR SUCCESS AND HOW IT CONTRIBUTES TO OUR ORGANISATION OPSG01-FORM-03 / 2A / 21 Apr 2015 Page 4 of 11

5 OUR CLIENTS QSOLUTIONS GROUP IS PROUD TO SAY OUR CLIENTS INCLUDE THE FOLLOWING ORGANISATIONS: Port of Melbourne Corporation Papua New Guinea Ports Corporation Northwest Construction FK Gardner and Sons Pty Ltd Hutchinson Builders UDP Consulting Engineers PEARLS MIIHOME Pty Ltd Michael Camporeale Builders WATTS Construction RCQ Pty Ltd Australian Hydraulic Services Ron Jones the Builder DJ Jones Constructions MJ Electrical PNG Santos Hansen Constructions Rack n Stack Warehouse Betta Hire Port of Portland Ltd Coolgarra Contracting RUSWIN Integrated Security-Australia,Indonesia,New Caledonia National Building Certifiers Copper Mines of Tasmania Queensland Government NORTHBUILD Curtain Brothers PNG TCS Civil and Building RUSWIN PNG Gilchrist Constructions Frontline Constructions CONDEV Pty Ltd Gedoun Constructions PJ McCarthy Builders CLEANIT Industrial Cleaning Solutions Brazier Motti J&D Rigging Rocket Fab Engineering Pty Ltd Asbuild (NT) Whitsunday Regional Council SJ Higgins Pty Ltd OPSG01-FORM-03 / 2A / 21 Apr 2015 Page 5 of 11

6 Introduction It is clear that Probuild NT have built a strong reputation of delivering real outcomes in the construction industry as well as significant success in delivering real outcomes and real life skills in the communities in which they work. This report has been developed to provide insight into the training we recently delivered on your project at the Beswick Community during the construction of the Beswick Community Store & Store Manager s House. During this project not only did we deliver relevant skills and facilitated what we believe an effective approach to knowledge transfer but we also delivered certificates across a range of nationally recognised competencies. We have found that over a number of years working in these communities that along with the delivery of certificate level competencies at Certificate 2 and Certificate 3 levels that we needed to deliver specific competencies that related to tasks and activities that were needed in the industry and that could be easily applied in many different environments. On this basis we determined that the delivery of competencies that aligned to the completion of RII30813 CERTIFICATE III IN CIVIL CONSTRUCTION PLANT OPERATIONS would best suit the needs of our client Probuild NT as well as the needs of the local community whilst ensuring that the training and assessment aligned to the skills required by other construction companies working in the region. OPSG01-FORM-03 / 2A / 21 Apr 2015 Page 6 of 11

7 Approach We have attempted in the past, what some would consider a standard or traditional approach to training with differing levels of success across many projects to assist the construction companies we work with, however during this project our approach differed significantly which allowed us to achieve what we believe to be great outcomes for all parties, being our client Probuild NT and the community. QSolutions Group are not an RTO, however we have partnered with an RTO (Rii Skills Centre RTO 32326) because of our experience working in remote communities throughout the Northern Territory and our relationships with many construction companies in the region. Previously in a more traditional application training was delivered across a project in blocks and the trainers were onsite regularly to deliver and assess, however due to the often transient nature of the workforce what often occurred was training would be provided and then when it came time for assessment those that had undergone the training were no longer available. Working with Probuild NT and being focused on real outcomes during this project we adjusted our approach significantly and utilised the Probuild NT staff who already had relationships with the workers and community to deliver the elements of the training in a less structured manner but with clear guidance in regards to the required outcomes. Phase One- Establish Requirements In this phase the senior and permanent site staff were provided with the assessment guides and training requirements that related to the scope of works and what could be delivered so that they focussed on hands on training of the workers in their day to day activities. For Example - Plant Operation Competencies site staff were provided with the training guides and assessment forms so that they ensured that as they undertook works on the site there was hands on training conducted and sufficient time for the workers to develop the skills and reinforcement of the skills over a longer time period so that the students retained the knowledge. Phase Two- Deliver training This is not the normal approach to training, however in this environment it allows not only works to continue but also allows the students to clearly understand the part they play in the project and give them a sense of pride and ownership of the outcomes. In the specific case of Beswick this period was approximately 4 weeks which allowed a number of skills to be trained and knowledge transfer to occur. (A number of the students/trainees had significant experience but had never been previously assessed) During this period although not formally assessed the site management team were able to gain an understanding of the skills and capabilities of those workers identified to be formally assessed under our plan. As discussed in the Phase One approach the site staff understood the required outcomes and assessment requirements OPSG01-FORM-03 / 2A / 21 Apr 2015 Page 7 of 11

8 so they could ensure that the hands on training aligned with this and they could also allocate tasks that more effectively enhanced these skills. Phase Three- Formal Assessment Due to the location of the community the assessment phase was conducted over a seven day period with the assessor working long hours to complete assessment of the trainees with a focus on assessing the hard skills that essentially stand alone in regards to future employability in particular plant operator competencies. This was not a classroom approach this was a working together approach where the assessor was alongside the students all day and whilst the assessor was formally assessing and keeping notes the students were not placed under the pressure of a formal assessment environment. Outcomes During the 4 week training phase and the formal assessment phase the following competencies (See Table 1) were delivered in an operational construction project environment. In total 39 nationally recognised competencies were delivered and assessed with 12 individual plant operation competencies delivered (highlighted in yellow) onsite. Table 1 Competencies Delivered STUDENT UNIT TITLE UNIT CODE Dennis Anderson Michael Fuller Harry Forbes Carry out Manual Excavation Carry out Basic Levelling Identify, locate and protect underground services Spread and Compact Materials Manually Support Plant Operations Conduct civil construction skid steer loader operations Conduct civil construction excavator operations Conduct civil construction wheeled front end loader operations Carry out Manual Excavation Carry out Basic Levelling Identify, locate and protect underground services Spread and Compact Materials Manually Support Plant Operations Conduct civil construction skid steer loader operations Conduct civil construction excavator operations Carry out Manual Excavation Carry out Basic Levelling Identify, locate and protect underground services RIICCM205D RIICCM208D RIICCM201D RIICCM207D RIICCM206D RIIMPO318D RIIMPO320D RIIMPO321D RIICCM205D RIICCM208D RIICCM201D RIICCM207D RIICCM206D RIIMPO318D RIIMPO320D RIICCM205D RIICCM208D RIICCM201D OPSG01-FORM-03 / 2A / 21 Apr 2015 Page 8 of 11

9 Spread and Compact Materials Manually Support Plant Operations Conduct civil construction skid steer loader operations RIICCM207D RIICCM206D RIIMPO318D Dwayne Anderson Gilbert Bush Carry out Manual Excavation Carry out Basic Levelling Identify, locate and protect underground services Spread and Compact Materials Manually Support Plant Operations Conduct civil construction skid steer loader operations Conduct civil construction excavator operations Conduct civil construction wheeled front end loader operations Use Hand and Power Tools Carry out Manual Excavation Carry out Basic Levelling Identify, locate and protect underground services Spread and Compact Materials Manually Support Plant Operations Conduct civil construction skid steer loader operations Conduct civil construction excavator operations Conduct civil construction wheeled front end loader operations Use Hand and Power Tools RIICCM205D RIICCM208D RIICCM201D RIICCM207D RIICCM206D RIIMPO318D RIIMPO320D RIIMPO321D RIISAM203D RIICCM205D RIICCM208D RIICCM201D RIICCM207D RIICCM206D RIIMPO318D RIIMPO320D RIIMPO321D RIISAM203D What is of important note is that although complete Certificate 3 certificates were not issued the competencies were all issued and in doing so allows the students to operate plant identified in their competencies which in this case are the most common plant types used in construction. We are committed to delivering the complete certificate; however in many cases this is not achievable on a single project. This approach allows us to up skill and qualify workers with skills that we can utilise on additional projects and other companies including the communities themselves immediately because we are delivering relevant and in demand competencies as part of a larger focus. OPSG01-FORM-03 / 2A / 21 Apr 2015 Page 9 of 11

10 Assessor Notes The assessor used for this project has a background working with remote communities and has significant experience working in the Northern Territory. The assessor made the following comments in regards to his experience undertaking the assessments on this project: Trainees committed to learning and very interactive with assessor Trainees who missed assessments were happy to work hard to make up when they were back at work Trainees practical knowledge was very good and were able to assimilate all training very well Trainees had natural ability on the loader, skid steer and excavator and became competent quickly Assessor observed an excellent relationship between ProBuild and the trainees Made to feel very welcme in the community Trainees very proud of their country and very open explaining/sharing traditions which was a learning experience for the assessor 100% compliance and understanding of PPE and site requirements Conclusion In an environment where QSolutions Group, alongside our partners in this case Probuild NT, is committed to delivering real outcomes it has been a case of trial and error and as discussed in the introduction with differing levels of success in regards to indigenous participation outcomes in communities. The benefit of this approach is that the trainees become part of the team and are an integral part of project success in regards to achieving outcomes alongside other workers as opposed to being the trainees onsite that are there to meet contract requirements in regards to indigenous participation. This approach instils in the indigenous workers a sense of ownership and pride and they leave the project with additional skills and qualifications that are relevant in the real world giving them greater opportunities for long term employment in the industry. We are committed to working with Probuild NT in the long term to continually improve the training and outcomes achieved across their projects and will continue to review, amend and improve our approach to training so that not only are we transferring knowledge and delivering recognised competencies but also improving opportunities for the people of the communities in which we operate. OPSG01-FORM-03 / 2A / 21 Apr 2015 Page 10 of 11

11 Assistance with Federal Safety Certification Quality Systems Development Safety Systems Development Environmental Systems Development Quality, Safety, Risk and Environmental Auditing Risk Management Compliance Management Emergency Planning and Disaster Recovery Work Method Statements Emergency and Evacuation Procedures Subcontractor Management Hazardous Substances and Dangerous Goods Management Safety Plans Business Planning and Coaching ISO 9001-ISO AS4801 Certification Assistance National Code Compliance Assistance Tender Submission Plant Safety Management Occupational Hygiene Audit Injury Management Lean Manufacturing Training