JOB DESCRIPTION. Job Title Department Location Reports to Salary Duration Normal Working Hours

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1 JOB DESCRIPTION Job Title Department Location Reports to Salary Duration Normal Working Hours Head of Platforms and Development IT and AV Services IWM North (Manchester) Chief Information Officer (CIO) Circa 50,000 per annum Permanent 36 hours net per week, We are one of the world s leading authorities on conflict and its impact on people s lives from 1914 through to the present day and beyond. Our collections are filled with personal stories and experiences, inspiring powerful and often conflicting emotions. We aim to share these stories with as many audiences as possible across the world in a way that engages and challenges them, increasing understanding of why we go to war and the effect that conflict has on people s lives. In other words, we expect our stories to change the way people think about war. We rely on our staff to help us achieve this aspiration. You should be able to demonstrate the skills and competencies set out below, but equally we are looking for people who believe in what we do and who we are, and can treat every colleague, customer or visitor with respect, courtesy and honesty. We expect our staff to work flexibly and with enthusiasm. These are the qualities that make IWM such an extraordinary place to work. Purpose of the job The Imperial War Museum are embarking on an ambitious Digital transformation. There is a diverse set of business applications which have been traditionally managed within business siloes (Collections, Asset Management, CRM, Event Management, Ticketing, etc.) but in order to support that transformation these need to be brought together within a holistic capability model and delivery framework. IWM need to underpin the transformation with an agreed architecture and roadmap for all its business systems backed by a coherent delivery model to achieve this. You will have a unique mix of skills encompassing; relationship management, architecture and delivery (both internal and more so supplier management). You ll have managed significant business systems delivery projects from architecture through to operation, including supplier selection and management thereof. Knowledge of CRM implementations, integration architectures and a solid grasp of digital technologies is crucial. You should be a trained Prince 2 PM but equally adept at operating as a Scrum Master. Bringing discipline and maturity where there is ambiguity will be a key skill. This role will cover three main areas: Technical Architecture: Working with the CIO, other members of IT and AV Services, Digital Engagement and external suppliers you will take the lead role in developing the design and roadmap of the IWM s Digital Technical Architecture. This will cover mainly the core platforms used to deliver business functionality but also the Page 1 of 6 Head of Platforms & Development October 2018

2 middleware layer that will provide integration between platforms. This architecture will be composed of the systems that power the IWM s products and services on the web and in the Museum. Your role will own the vision for this architecture, and lead the development of the business requirements and procurement process both for systems and implementation partners. Your role will establish an agile working process within the IT and AV Services Development team, with stakeholders and with partners to enable the Digital Transformation programme to move at speed whilst delivering business needs. Middleware Platform Development: You will help design, procure and maintain a middleware platform to provide integration between the major IWM platforms and applications. This system will be a key component of the IWM Digital Transformation Strategy. Applications Development and technical web support: You will manage a small team responsible for developing and maintaining applications developed in Microsoft.NET, SharePoint and Dynamics CRM. You will run these developments using an agile methodology. You will work with IWM BA s to determine the best solutions to meet business needs and then lead the development using either internal resource or commercial partners. IT and AV Service maintain the technical support of the (mainly) outsourced web infrastructure. You will manage the team to provide a support function mainly for the Digital Engagement Department. Key duties Create and maintain the architectural models allowing clear understanding of as-is and to-be state of all business systems; capability, integration, longevity, etc. Roadmaps for all key business systems agreed with all the owning business Heads Collaborative and healthy working relationships with all external delivery partners using a common framework. Delivers system change and evolution according to the architectural model and roadmaps in support of the wider IWM transformation programme Works with the PMO function to ensure project and delivery frameworks are consistent across all business systems and that all Project Managers and Business Analysts work to that common framework and goals. Works with all Business Heads to ensure that the delivery function is meeting the expectation of those accountable for the respective capability. Maintains the IWM data model; how it is instantiated in business systems and how surfaced to provide business intelligence. You will be expected to work independently as well as across different teams in order to contribute to and deliver the priorities of IWM - using your knowledge, skills, talent and potential to the best of your ability. You will focus at all times on delivering excellent customer service, ensure value for money at all times while being professional, courteous and demonstrating the behaviours and attributes expected of all IWM employees. You will also adhere to all corporate standards, and use corporate systems as directed to ensure consistency of service, brand and operational standards. Page 2 of 6

3 You will be an experienced specialist in your area and take on broad responsibilities, working across departments effectively, working with individuals, partners and where appropriate volunteers. You should be able to lead, manage and motivate your staff, partners and, where relevant, volunteers in order to get the best out of them To identify and implement learning and development needs for both yourself and your team including volunteers, if appropriate. You will be expected to comply with corporate standards, and use corporate systems, processes and procedures and undertake any necessary training as directed. In addition, your duties will include: 1. Through liaison with the IT Service Desk, you will manage your team to contribute to the provision of first line support for Microsoft SharePoint, Microsoft Dynamics CRM, the Middleware platform and the technical web infrastructure. 2. You will work closely within the IT and AV Services team and other departments (particularly Collections, Digital Engagement, Retail and Admissions) to provide advice and expertise on IT technical infrastructure solutions and appropriate and creative methods of delivery and support. 3. You will assist the CIO in commissioning and managing work from external suppliers and contractors as required. You will conduct technical feasibility studies as required. 4. You will contribute to the design and management of IWM Business Continuity plans (IWM network infrastructure / data storage). You will assist in identification and delivery of user IT training as required. 5. You will provide support for PCI compliance activities. 6. You will ensure the provision of support and network services to all customers between the hours of and Monday to Friday, except for statutory holidays. 7. You will provide support for colleagues in answering customer calls, even from customers for whose support you are not directly responsible, in line with IT call logging procedures. Ensure that all calls logged are brought to the attention of the relevant team member to action. 8. You will maintain awareness of relevant developments in the IT and AV area, bringing all such developments to the attention of the CIO. This job description is not all encompassing. Over time the emphasis of the job may change without changing the general character of the job. Your duties may be reviewed from time to time and revised and updated in consultation with you to reflect appropriate changes. Page 3 of 6

4 Person Specification: Head of Platforms & Development Essential criteria 1 Extensive business systems delivery experience ideally in the museum or not for profit sector. 2 Knowledge and qualification in a vocational or specialised field short of a degree level How this will be assessed 3 Good knowledge of ITIL 4 Experienced in scrum based developments, able to act as a Scrum Master 5 Good knowledge of procurement best practise 6 Experience in a Project Manager role or managing a PMO function with demonstrable key contribution to mid-large cross function business projects 7 Experience with CRM deployments, particularly MS Dynamics, (2016 or D365 desirable) Key competencies 8 Proactive Change (C) Takes an active role in encouraging and implementing new ideas. Demonstrates a creative and flexible approach. Uses delegation and coaching to help others to develop new skills 9 Planning & Results Drive (C) Identifies priorities and consistently achieves key targets. Takes practical steps to overcome obstacles to personal and team goals. Tackles tasks in a systematic, efficient and logical manner. Demonstrates a persistent and determined attitude in the face of difficulties. 10 Encouraging Collaboration (C) Develops positive and productive relationships with colleagues at IWM and other organisations. Encourages the team to consult with and listen to others. Uses collaboration to deliver more effective solutions. 11 Meeting Audience Needs (C) Applies excellent two-way communication skills in order to fully understand audience needs and expectations. Values all types of customers and is genuinely committed to providing them with a positive experience of the organisation. 12 Developing Diversity (C) Encourages the team to develop a better understanding of customers and staff from non-traditional backgrounds. Demonstrates a personal commitment to fairness and equality of opportunity. Decisively tackles approaches or attitudes that are biased. 13 Commercial Acumen (C) Complements their technical and professional expertise with business skills. Understand the realities and complexities of running a costeffective service. Manages resources responsibly. Page 4 of 6

5 14 Managing digital developments Complements their technical and professional expertise with digital skills. 15 Leadership/Management Skills Uses positive communication, openness and integrity to motivate staff. Provides clear direction for the team. Gains the trust of others through fairness, consistency and acting as a role model. Desirable 16 Experience with Collections Management, Ticketing and Asset Management systems 17 An interest and knowledge in IWM s subject matter Page 5 of 6

6 Additional Information Benefits The benefits listed below are discretionary and IWM reserves the right, with due notice, to vary or withdraw them at any time. All such benefits apply during the course of your employment only. Our generous full-time equivalent annual leave allowance is 25 days per annum plus public holidays rising to 30 days after 5 years Access to our Pension Scheme arrangements including employer contributions. 20% discount in all IWM s on-site shops. A 25% discount in IWM s cafes. Free entry to all IWM Airshows at IWM Duxford. Free entry to a large number of other museums & galleries and their exhibitions which we have reciprocal arrangements with. Enhanced maternity and paternity benefits dependent on length of service. Access to Child care vouchers Access to our in-house training programmes and development Access to an interest free season ticket loan scheme after three months service. Access to a Ride 2 Work Scheme Access to our Employee Assistance Programme, and Career Development Advice. IWM staff also have access to The Charity for Civil Servants services and support. Eligibility to join the Civil Service Sports Club, securing additional discounts and benefits. Access to social events run by groups with IWM. Selection The candidates who appear from their application to best meet the essential criteria will be invited to interview. It is thus essential that your application form gives a full but concise description of the nature, extent and level of the responsibilities you have held. The short listing criteria are detailed under the personal specification. Please ensure that you address each of the areas that are to be assessed on your application form. Applications by CV only will not be accepted. To Apply Apply online via our website Please note we do not accept CV s, you will be required to fill in an online application form. If you have any queries please contact us at recruit@iwm.org.uk The closing date for receipt of applications is 9 am, Friday 4 January s will be held at IWM North (Manchester) on Tuesday 15 January and/or Wednesday 16 January Please note that the interview date has been specifically chosen according to the availability of the panel. You are advised to keep this date free if you are interested in this vacancy. We are unable to reschedule interviews. We regret that if you have not heard from us within three weeks of the closing date your application, in this instance, has been unsuccessful. IWM is committed to a policy of Equal Opportunities Page 6 of 6