Being #1 at #2. Billy C. Roessler, Ph.D. Director of Records and Reports, Tarrant County College District Fort Worth, Texas

Size: px
Start display at page:

Download "Being #1 at #2. Billy C. Roessler, Ph.D. Director of Records and Reports, Tarrant County College District Fort Worth, Texas"

Transcription

1 Being #1 at #2 Billy C. Roessler, Ph.D. Director of Records and Reports, Tarrant County College District Fort Worth, Texas AACRAO Annual Conference March 27, 2008

2 What We ll Cover Today Billy s Path Admissions/Registrars Office Reality 5 Key Areas to Understand Other Desirable Traits Other Thoughts Questions/Feedback from Audience 2

3 How Did Billy Get Here? Asst. Registrar (#2) University of North Texas Registrar (#1) Tarrant County College South Campus Assoc. Director, Admissions & Records (#2) Tarrant County College District now Director, Records & Reports (#1) TCC District 3

4 What Does This Mean? Even if your are #1 ( the boss ), you are really #2 to the person/s to whom you report. 4

5 Admissions/Registrars Office Reality Admissions Office First Contact Prospective Students Parents Registrars Office Continual Contact Registration each semester Transcripts for new employer Enrollment/Graduation verifications 5

6 5 Key Areas to Understand Yourself Your job duties Your staff Your supervisor Your institution 6

7 Understand Yourself Leadership style Emotional intelligence Your strengths and weaknesses 7

8 Emotional Intelligence Self-awareness Self-regulation Motivation Empathy 8

9 Understand Your Job Duties Master your job and then go above and beyond Know your boundaries You have a job NOT a position Think of consequences (ripple effect) of your decisions Essentially all of your decisions are NOT in a vacuum, but do affect others Maintain/increase morale in the office 9

10 Additional Job Duties Provide Excellent Customer Service Doing your job isn t doing only your job Sometimes you ll need to prompt your supervisor or peer for deadline of a task you are participating A missed deadline for a task in which you assisted can reflect unfavorably on you, your supervisor, and institution. Be ready and willing to accept new initiatives and responsibility 10

11 Understand Your Staff Allow your staff to learn from mistakes Empower staff Appreciate individual differences Get down in the trenches Keep work fun HEARTS 11

12 HEARTS Hear and understand me Even if you disagree, don t make me wrong Acknowledge the greatness within me Remember to look for my loving intentions Tell me the truth with compassion Leadership by Encouragement by Don Dinkmeyer, Ph.D and Daniel Eckstein, Ph.D. 12

13 Very Important to Employees 59% - Compensation/pay 59% - Benefits 53% - Job Security 52% - Flexibility to balance life and work issues 51% - Communication Society of Human Resource Professionals 2007 survey 13

14 Understand Your Supervisor Know your supervisor s leadership style Communicate to the level desired Don t be afraid to try new ideas If your boss doesn t allow, be open to letting him/her know your thoughts Remember you are always representing your boss Staff will think what you say is his/her words 14

15 Understand Your Institution Know/be attentive the political structure Remember you are always representing your institution Also outside of work 15

16 Other Desirable Traits Create an environment of loyalty Share information, as appropriate Learn to work with everyone and like as many as possible Manage by walking around (MBWA) Teamwork 16

17 Teamwork Teamwork is a collection of individuals who feel responsible for producing outstanding results and succeeding in achieving despite difficulty 17

18 Business Etiquette One hundred top management executives and personnel directors at some of the largest corporations in the United States were asked: What do you consider to be the largest breach of business etiquette? 18

19 The Response 45% Criticizing a subordinate in front of others 28% Not giving others an opportunity to express themselves 15% Off-color jokes or inappropriate attempts at humor 6% Being late for appointments 6% Other Robert Half International 19

20 Other Thoughts Leadership vs. Management Leadership permeates every level Don t lock yourself down to the job you want Dress for success Have a good sense of humor Sometimes understanding is not understanding The Golden Rule Serenity Prayer 20

21 QUESTIONS FEEDBACK

22 Final Comments Thank you for your time today! Have a safe trip back to your home. Contact information: (817) billy.roessler@tccd.edu 22