Consultant, Dementia Centre INFORMATION PACK

Transcription

1 Consultant, Dementia Centre INFORMATION PACK CONTENTS: Selection Criteria (please address in a cover letter) & How To Apply Context and Scope HammondCare s Mission, Motivation and Mission in Action (our core values) 1. Selection Criteria Please briefly address each criterion individually in a cover letter bullet points or short paragraphs are OK 1. Commitment to engage and align with HammondCare s Christian Mission, Motivation and Mission in Action. 2. It is expected that the incumbent will have a minimum of 3 years experience in dementia care at a senior level. 3. Tertiary qualifications in a related clinical field with specialist knowledge or experience in dementia care is essential. 4. Strong ability to improve the quality of life for people living with dementia and to be able to impart that knowledge to managers and staff to improve their ability to support people in need. 5. Displays initiative and an attitude of service 6. Ability to work independently and as part of a team 7. Strong negotiation and conflict resolution skills 8. High level communication and interpersonal skills 9. Strong planning and organising skills with the ability to prioritise tasks to meet deadlines. 10. Excellent analytical skills and attention to detail. 11. Ability to document accurately and experience in report writing 12. Willingness to travel Additional Information to be provided with Application (information treated in the strictest confidence) 1. Do you have any medical condition/illness, which would prevent or hinder you from performing the work you have applied for? If YES, please give details (including dates). 2. Were you born in Australia? If NO, please give details of your citizenship, permanent residency or working visa (include copy of relevant documentation). 3. HammondCare recommends that workers continue to be made aware of the recommendations with regards to immunisation against Hepatitis B and Influenza as advised by the Department of Health. Although not compulsory, it is recommended that all workers know their vaccination and immunity (serology) status. How to Apply Please your resume and a covering letter addressing the above selection criteria: Attention: Coffs Harbour Consultant recruitment@hammond.com.au

2 2. Context and Scope HammondCare is an independent Christian charity that exists to improve quality of life for people in need. We specialise in aged and dementia care, palliative care, rehabilitation, mental health services for older people, and other related health and aged care services. HammondCare seeks to embed evidence based best practice in its services and we provide these services through home care, sub-acute hospitals and residential aged care. Bringing these health, hospital and aged care services together, HammondCare has been able to develop innovative, flexible care models designed to serve people with complex health or aged care needs, regardless of their circumstances. HammondCare works to provide its staff with support, career development opportunities, education, responsibility and recognition, work/life balance, and satisfying roles. The Dementia Centre was founded by HammondCare in 1995 as an impartial resource and provider of research and expertise to the aged and dementia care community and is key to HammondCare s commitment to excellence in dementia care. Summary of Position There are two main operating arms within the Dementia Centre: Consultancy support and advice on dementia care and Dementia Support Australia (DSA). DSA delivers the Severe Behaviour Response Team (SBRT) and the Dementia Behaviour Management Advisory Service (DBMAS). As a Consultant working within the Dementia Centre, you may be asked to work in any one of the two areas of focus, depending on your skills and experience. This role description outlines the requirements of each area. More about the role The role of Consultant provides knowledge, skill and advice on matters relating to excellent dementia care in clinical and non-clinical matters that is in line with HammondCare s Mission, Mission in Action and approaches to dementia care. The essence of this role: Providing dementia specific expert consulting and advisory services within and outside of HammondCare Delivery of the DSA (incorporating SBRT and DBMAS) service, that includes assessment, case management, supporting, mentoring and modelling to reduce the impact of behaviours on people living with dementia, their carers and staff Key responsibilities 1.0 Dementia Centre internal consulting assignments Mission in Action Delivering Results Excellence in Work Adapting Approaches As a member of the Dementia Centre team, implement the Dementia Centre s consistent dementia specific case management approach across

3 HammondCare and to external residential and community services. Utilising a set of tools and techniques to support case management. Be available to support and guide facility and service managers and coordinators with patient, resident & client issues where your dementia specific knowledge and expertise can improve the quality of life for people in need. Assessing residents and clients with behaviours of concern and providing resources and ideas for effective care provision and support for that person s needs. Liaising with relatives and representatives in relation to complex care needs. Be competent in the use of HammondCare s environmental audit tools and utilise these to report on key aspects of environmental design, Contribute to the sharing of best practices in relation to dementia care. Includes attending groups such as design schools, clinical forums, leadership meetings, working groups as required Review and provide analysis of clinical indicators and provide recommendations for improvement or action for HammondCare and external customers Be available to provide managers with support and advice on daily operational issues. Liaise with the Quality, Safety and Risk team in relation to trigger audits required resulting from observations focusing on areas of risk in particular areas with a clinical or lifestyle focus. Includes attending Quality Framework reviews and providing ideas in relation to innovation or advice on areas for improvement. Work with Dementia Centre education team to provide technical expertise and to support appropriate dementia

4 specific training and coaching as required. 2.0 Dementia Centre External Consulting and education assignments 3.0 Dementia Centre team membership 4.0 Delivery of DBMAS / SBRT service Mission in Action Delivering Results Adapting Approaches Mission in Action Providing Leadership Adapting Approaches Mission in Action Delivering Results Excellence in Work Undertake initial assessment of external customers needs Utilize a set of dementia specific tools to inform assessment Provide reports and presentations to external customers and participate in peer review Use the Dementia Centre customer management system to record key information on the consultancy service Contribute to the development of consultancy services Contribute to the range of activities of the Dementia Centre, including promotion of services, support at events and conferences and contribution to the development of research and publications. Access current evidence based guidance and knowledge, ensuring it is aligned with the Dementia Centre; utilise this to inform all activities in the role. Participate, contribute and learn as part of the Dementia Centre team in team meetings, professional supervision and team activities. Work on other projects and assignments as required and in line with areas of skill, expertise and knowledge. Ensure that customers and clients of the service are the top priority, receiving excellent service and the support appropriate to their needs and in accordance with the core elements of the DBMAS / SBRT program Appropriately escalate issues and concerns to your delegated line manager Carry out daily activities and client support in line with the contractual requirements and HammondCare s Mission, Motivation and Mission in Action

5 5.0 Administrative Duties Mission in Action Delivering Results Excellence in Work Ensure telephone, face to face, telehealth or service delivery to clients operates in line with the underpinning principles of assessment and intervention within the psychosocial case management approach of the Dementia Centre. Demonstration of best practice principles for managing behavioural and psychological symptoms of dementia, utilising DCRC / DBMAS practice guides and the Dementia Centre evidence based knowledge model, experience, practice and expertise. Demonstration of best practice principles for managing severe behavioural and psychological symptoms of dementia, utilising SBRT practice guides and HammondCare experience, practice and expertise. Ensure systems and practices in each team operate within the DBMAS / SBRT Service Delivery Pathway. Work with clinical specialists, resources, including external consultants and brokerage services required for the delivery of services needed by clients in line with the Pathway. Work closely with resources and interventions as required. Participate with the Dementia Centre and Hammond College team in appropriate training. In conjunction with the Team Leaders and Manager, utilise an agreed set of assessment tools and case management techniques to support client needs. Escalate challenging or difficult cases and situations to your line manager as required Ensure that all data is entered into the CRM system and that data entry and record keeping and information security is maintained. Ensure after hours hand-over and hand-back arrangements are followed up effectively, ensuring no case details

6 6.0 Professional Development Mission in Action Excellence in Work Adapting Approaches are misplaced or miscommunicated during handover phases. Contribute to clinical and performance reports to the leadership team as required Participate in the team s quality framework including making suggestions for and following up on improvements as required. Report, monitor, investigate and respond to complaints and client feedback about the service. Participate in regular education and support sessions on risk management principles, appropriate control measures and documentation of issues Participate with all Dementia Centre consulting portfolios to support the delivery of education components to DBMAS / SBRT Contribute to the sharing of best practices in relation to dementia care. Includes knowledge clisters, attending groups such clinical forums, improvement meetings, working groups as required, Ensure operation within budgetary boundaries, following HammondCare s Policies and Procedures, including the Approvals and Delegations Policy, as appropriate. Undertake annual Dementia Centre accreditation and meet required standard to remain a consultant Participate in a peer review model of work, including and review of reports, Be available to support and consultant colleagues with difficult or challenging client issues as required Ideas are encouraged and explored Contribute to evidence based knowledge and learning forums where you encourage, contribute to and listen to feedback You intentionally support the professional development of yourself by equipping yourself through your Annual Accreditation and Annual

7 Development Meeting to continually improve your skill and experience base in dementia care management and to optimise your career opportunities

8 Capabilities for the Role Work Stream B Capability Description Behavioural Indicators Work Stream B Mission in Action Live the Mission Providing Leadership Working Effectively with Others Delivering Results Excellence in Work Adapting Approaches Align with HammondCare culture and values, and shape the culture by demonstrating the Mission in action Serving Others and Working Together. Lead self and others by seeking feedback and taking responsibility for personal and professional development. Empower others to develop the 6 capabilities to meet HammondCare s future directions. Serve people with passion, working together to focus on the needs of those we serve. Being deliberate about communication to engage others and achieve outcomes. Proactively partner and collaborate across teams and portfolios. Demonstrate self-awareness and motivation, and help others develop greater self-awareness. Perform the requirements of the role well and ensure role expectations and objectives are met. Solve problems effectively, ensuring that issues are fully understood. Manage performance and evaluate outcomes. Follow HammondCare s mission and apply evidence based practice to the way you work. Adapt to changing circumstances and perform role effectively in an environment of ambiguity and complexity. Embrace innovation by recognising situations or conditions where change is needed and influence others to improve. a strong understanding of the HC Mission, Motivation and Mission in Action and ensures that judgements, decisions and actions are aligned. Recognises and rewards aligned behaviour and challenges behaviour that contravenes organisational values. Serves as a role model that other people want to follow. Communicates and explains information clearly, can present and educate on areas of expertise in order to influence others. Commits to continuous professional development of self and team. Facilitates the improved performance of others by providing advice and guidance. Develops and empowers people to facilitate the successful achievement of goals. Develops direction and clarifies priorities for the team. Motivates oneself. Ensures the primary focus is on the needs of the people we serve. Seeks to see things from their point of view. Relates well, acts professionally and facilitates teamwork. Ensures productive outcomes are achieved. Is self aware and leads others to develop self awareness by recognising aligned/ unaligned actions and behaviour. Fosters a climate of trust and respect and supports team members. Adjusts own interpersonal style to meet the needs of others and changing situations. Achieves day-to-day responsibilities and meets expectations. Recognises the activities needed and the skills of team members to achieve planned outcomes. Holds others accountable for results. Uses skills and knowledge to problem solve and makes effective decisions ensuring that issues are fully understood; options are explored and others are consulted. Delivers a higher standard of service by applying current evidence based practice and HammondCare Mission for your role. Keeps abreast of best practice in the Industry. Sets standards for others to apply best practice and improves HC policies and procedures. Safeguards and maintains the organisations financial, physical and intellectual assets within scope of role. Monitors compliance with organisational controls and supports employees who report compliance issues. Implements sound approaches to manage complexity and change in their work. Looks for ways to improve and innovate and recognises when change is needed. Influences others on the need for change and develops plans to effect change. Facilitates openness to new ideas and different ways of thinking about work. Proactively asks questions and clarifies issues to enable changed practice and processes.

9 3. HammondCare s Motivation, Mission and Mission in Action