LifeWays Operating Procedures

Transcription

1 LifeWays Operating Procedures CHAPTER GOVERNING POLICY Crisis Services 03. Intensive Crisis Stabilization Services (ICSS) for Children SUBJECT: 07 Training and Supervision EFFECTIVE DATE: 07/19/2018 REVIEWED/REVISED: TRAINING AND SUPERVISION I. PURPOSE To describe training and supervision expectations. II. PROCEDURE A. The team will be supervised by a Licensed Mental Health Professional as defined by Mental Health Code, Section b(15). B. Supervision will occur in two formats and documented on the supervision log. 1. Individual supervision will be provided at a minimum of once per month and 2. Group supervision will be provided a minimum of once per month. C. Supervision will include tools such as chart review, role play, consultation, and skill development. D. Training will be provided initially and annually and will include: 1. Review of policy and procedures; 2. Crisis assessments; 3. Non-violent crisis intervention; 4. De-escalation techniques/tools; 5. Solution focused intervention; 6. Motivational interviewing; 7. Behavior management; 8. Conflict resolution; 9. Family systems; 10. Family-driven and youth-guided planning; 11. Crisis and safety plan development; 12. Crisis therapy; 13. Family therapy; 14. Skill building; 15. Psychoeducation; 16. Psychiatric medications and side effects; 17. First Aid/CPR, child development; 18. Resources, referrals, 2-1-1; 19. Psychiatric consultation; 20. Recipient Rights; 21. Substance Use Disorder (SUD); Page 1 of 2

2 LifeWays Operating Procedures CHAPTER GOVERNING POLICY Crisis Services 03. Intensive Crisis Stabilization Services (ICSS) for Children SUBJECT: 07 Training and Supervision EFFECTIVE DATE: 07/19/2018 REVIEWED/REVISED: 22. Trauma; and 23. Cultural awareness. ATTACHMENTS LifeWays Clinical Supervision Log Form (LW/# A) ICSS Clinician Training Log (LW#/ A) REFERENCES Audience: LifeWays Staff LifeWays Provider Network Michigan Mental Health Code Section b(15) HISTORY Effective: 07/19/2018 Reviewed/Revised: Page 2 of 2

3 LifeWays Clinical Supervision Log Form Staff Member: Supervisor: Program/Dept: Accuracy of Assessment & Referral Attitude Audit/Corrective Action Plan Barriers to Accomplish Work Behavior Billable Hour Standards Clinical Outcomes Clinical Supervision Cooperation/Participation Consumer Satisfaction Cultural Competency Issues Other: Topics Discussed (Check all that apply) Documentation issues DSR/Progress Note Compliance Ethical Issues Holidays Legal Aspects No Show Rate Payor Mix Performance Professional Standards Project Management Updates Provider/ Stakeholder Issues PTO/Annual Leave Reports Strategic Plan Updates Supervision of Staff Tardiness/ Attendance Time Management Updates Treatment Plans/ Assessment Treatment/Service Information Utilization Management Workload/Caseload 1. Topic(s) Summary (Provide a brief summary of the issues/needs in the topic(s) indicated above): 2. Customer Service Expectations: a. All contacts ( or phone) will be responded to within 1 business day. b. Put the customer first Seek first to understand, then to be understood. Communicate effectively, share background, assessment, and recommendation. 3. KPIs (Key Performance Indicators from Job Description): 4. Accomplishments/Strengths/Progress Since Last Supervision Session: c. You CAN help. Respond positively. Utilize experts within the system. Be available as the expert of your function. d. Jabber 5. Solution Plan (Complete if change needs identified require employee action beyond this supervision session): a. Specific Change/Performance Requirements Needed: b. Performance Improvement Indicators Required: c. Date Action Plan to be Completed: d. Progress Review Do you see any opportunities for LifeWays to improve operations at the team or agency level? Clinical Supervision Comments/Instruction (complete this section only if clinical supervision is provided): Competencies: No data reviewed Documentation reviewed/see QMHP review Clinical case supervision Employee/Contract Provider Comments: I understand I am responsible for protecting any consumer information that may be listed on this form (i.e., consumer number). Team Member Signature Date Supervisor Signature Date LW # A 10/2017

4 LifeWays Clinical Supervision Log Form Group Supervision Log Time: a.m. p.m. Employees in Attendance: Supervisor: Title: Program/Unit: Accuracy of Assessment & Referral Accuracy of Work Attitude Billable Hour Standards Caseload Clinical Outcomes Clinical Supervision Consumer Satisfaction Other: Topics Discussed (Check all that apply): Cooperation with other Units/Programs Cultural Competency Issues Documentation issues Documentation Submission DSR/Progress Note Compliance Ethical Issues Holiday Schedules Legal Aspects No Show Rates Payor Mix Performance PTO/Annual Leave Referral Capacity Tardiness/ Attendance Treatment/Service Information Utilization Management 1. Topic(s) Summary (Provide a brief summary of the issues/needs in the topic(s) indicated above): 2. Departmental Standards (KPIs): 3. Accomplishments/Strengths/Progress Since Last Supervision Session: 4. Action Plan (Complete if change needs identified require corrective action beyond this supervision session): a. Specific Change Requirements: b. Performance Improvement Indicators Required: c. Date Action Plan to Be Completed: d. Progress Review Group Clinical Supervision Comments/Instruction (complete this section only if clinical supervision is provided): Team Member comments to be submitted in writing to Supervisor within 24 hours after supervision session. Please refer to date of group supervision and topic(s) for comments are provided. Team Member Signatures Supervisor Signature: LW # A 10/2017

5 ICSS CLINICIAN TRAINING LOG TRAINING/ORIENTATION DEPARTMENT SPECIFIC STAFF NAME: JOB TITLE: Crisis Clinician ICSS HIRE DATE: SUPERVISOR: DIVISION: CCD DEPARTMENT: Access SUBJECT TITLE/TOPIC DATE TRAINED/ SIGNATURE OF SIGANTURE OF ORIENTED TRAINER EMPLOYEE STAFF TRAINING LOG LifeWays Standards Timeliness Standards Dept. CMH Standards CARF Standards SIS Process/Workflow ASD Process/Workflow Scheduling/Time Off Managing The Board On Call and Kronos No Show/ Outreach/Waitlist Medicaid Provider Manual Cameras and safety Credential/ Licensure Requirements Navigating LEO QI/ Running and interpreting reports Incident Reports COFR On Call Expectations Supervisor, Clinical, and other staff meetings LW# A 7/2018

6 Person-Centered Planning Process Interim and Treatment Planning ICSS Policies and Procedures ICSS Eligibility ICSS Therapy/Family Therapy First AID/CPR/CPI Safety Planning Clinical Skills - Motivational Interviewing - De-escalation - Psychoeducation - Childhood Development - SUD Training Referrals to Providers Communication with Providers Eligibility Screening/Intake Assessments Access Standards Financial Determination LW# A 7/2018