A CARROT A DAY. By Adrian Gostick and Chester Elton, Gibbs Smith, Publisher, Salt Lake City, 2004

Transcription

1 A CARROT A DAY By Adrian Gostick and Chester Elton, Gibbs Smith, Publisher, Salt Lake City, 2004

2 Carrots are good for you. They help you see better. Everyone s mother said that to get their children to eat more carrots. And she was right. Carrots are good for you.

3 At work Instead of encouraging you to eat carrots They re dangled for you to grasp Dangled just out of reach just enough to go for it Or better, offered as a reward for a job well done

4 Motivation Managers and organizations constantly looking for the secret of motivating their people Therein lies the problem You cannot motivate people BUT you can set an example and create an environment where they will motivate themselves

5 Carrot Power Make this magic happen through Inspiring people with carrots Challenging them with carrots Encouraging them with carrots Rewarding their efforts with carrots Celebrating their achievement with carrots

6 A leader Creates a successful work environment by first creating an atmosphere in which success can occur Means a constant positive attitude on your part and a continuous positive reinforcement for your staff Means recognizing and rewarding great performance

7 The tone for the organization Set by creating the right work environment (and the right boss environment) Word of mouth from your colleagues is just as powerful from your stakeholders If you treat your stakeholders great and your colleagues lousy, the mixed message is devastating The internal customer is just as powerful as the external one

8 A great productive team Word gets out The law of attraction kicks in Great talent calls and want to work for you What a great dilemma to have

9 Carrots Positive reinforcement for: Tasks and projects being implemented, People being served Staff recognized for a job well done Happiness reign supreme

10 How did we learn to ride a bicycle? Some trusted person (Mom or Dad for many of us) trudged out on the road with us Terrified, we climbed on the bike, pedaled for a few unsteady feet then fell off But our trusted companions never give up They steadied us by holding the back of our seats At great personal discomfort they ran alongside And keep praising our efforts

11 You got a little further this time. Way to go honey, you ve almost got it. Hey, I bet this won t even need stitches.

12 In the end, all the praising and support bolstered our courage and we are ready to go it alone Suddenly we are riding Without training wheels Without anyone s hand guiding us We earned the reward, able to ride anywhere on our own We are free We owned the road

13 You learned your first management lesson Great managers Praise Effort Reward Results

14 Carrots Staff recognition Use them to motivate the work force Staff fed a steady diet focus better on organizational goals They see opportunities faster Have longer employment life span (lower turnover) Lift organizations higher than you might think possible

15 Many managers get it all wrong Believe they don t need to offer any praise or rewards They get their recognition every month in their paycheck. I don t care if they like me, as long as they respect me. If they want someone warm and fuzzy, they can get a puppy.

16 Some managers sincerely want to reward their people but just seem to get it wrong Offer tangible rewards, but not for tangible results Well meaning but misguided leaders who offer rewards for effort alone

17 Some managers Cheapskates Offer only token verbal praise for real results

18 A Carrot A Day Keeps you away from recognition pitfalls Helps you develop colleagues to be more focused, more committed and more engaged in your noble cause

19 Recognition Must be focused on the right behaviours

20 Your staff Wants to make you happy Really do want to do things that matter most to you But they don t know what actions you value Tell them what is important for you

21 Service Integrity Innovation Leadership Quality Accountability Efficiency Teamwork Respect Fun (it s ok) Important Values

22 Recognition Lifeblood of innovation, retention and productivity Keeps staff motivated in tough times When you cut it, you cut the future Doesn t mean you are going soft, you re playing it smart

23 Managing For Keeps Staff don t leave jobs, they leave managers Many managers think that it is the job of senior management or human resources to make staff feel good about their jobs Ironically staff feel it should come from managers Managers observe work ethics, write performance appraisals, are there when staff fail or succeed, know names and faces Staff see praise as much more sincere coming from someone they work with every day than from senior management they rarely see When it comes to recognition, the buck stops here

24 Recognition Why is it important? Compliments make staff appreciated Being recognized for good performance makes the effort feel more worthwhile Praise is energizing, we do better when we feel valued Helps managers too When we see colleagues being recognized it inspires us to strive for recognition as well

25 How do you recognize accomplishments? Focus on we not me Put egos on the shelf and emphasize how the outcome was the result of a team effort